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About Us

Established in 1987

Basnett Plumbing, Heating & AC, Heating & Air Conditioning is a family–owned business. Since establishing the company, Basnett Plumbing, Heating & AC has achieved strong growth and a strong reputation with customers. Basnett Plumbing, Heating & AC believes in being involved in the community and supports local clubs and organizations. As a community citizen, Rob represents Basnett Plumbing, Heating & AC in many organizations.

Rob Basnett Plumbing, Heating & AC, co–owner of the company along with his wife Lori. Rob has been in the plumbing industry for over 30 years. He is a licensed technician and businessperson. Rob’s experiences in the industry are diverse.

Rob is also involved in industry memberships and maintains his awareness of industry advances through these memberships. In 2003–2005 Rob maintained a position as President of the local Plumbing, Heating, and Cooling Contractors Association. In 2008 – 2009 Rob was President of the Massachusetts Plumbing, Heating, and Cooling Association.

Rob received Contractor of The Year award in 2009 and the Bradford–Rose award in 2010, which is the highest honor award PHCC awards. He believes in quality and customer service. As a result, he expects to maintain Basnett Plumbing, Heating & AC as the number one provider of products and services in the industry. To that end, Rob supports training for his staff to ensure that they are provided with the best information to do the job correctly the first time.

Lori Basnett Plumbing, Heating & AC co–owner has been heavily involved in creating the office policies and procedures for the company. Due to Basnett Plumbing, Heating & AC’s strong growth, Lori has added administrative professionals to ensure that the company retains its competitive advantage.

Our technicians are professionally trained and certified in virtually all facets of plumbing, heating & AC. At Basnett Plumbing, Heating & AC, Heating & AC all our service technicians receive ongoing training to keep up with the latest industry trends and products. Since 1987, our goal has been to earn the trust of MetroWest home and business owners. Our dedicated and experienced staff includes:

  • 5 Licensed Master Plumbers
  • 5 Registered Apprentices
  • 3 Customer Support Staff

In 2003 Basnett Plumbing, Heating & AC and Heating developed a purpose and core values "as a team" in which each Company member adheres to. This is the foundation of Basnett Plumbing, Heating & AC’s culture. I guarantee you’ll feel very comfortable with every Basnett Plumbing, Heating & AC representative on the phone and in your home.

Purpose

To provide reliable expert care to customers while sharing in the success of the company and enjoying a healthy work/life balance

Basnett Plumbing, Heating & AC Core Values

Balance:
We want to achieve a healthy balance in our work/life
Teamwork/Communication:
We value openness in communication so that we can work together for common understanding and achievement of goals.
Quality:
We offer professional services for our customers and ourselves.
Honesty/Integrity:
We commit to honesty and integrity with each other and with our customers.
Fun:
We value and create a fun work environment.
Positive Spirit:
We value and support an upbeat attitude in everything we do!
Loyalty/Respect:
We trust each other and commit to make the right decisions respecting our differences.
Change/Innovation/Courage:
We value risk taking, creativity and lessons learned to achieve results and growth.
Reliability:
We will take ownership for the responsibilities we commit to on behalf of our customers and ourselves.
Adaptability:
We commit to an open process for embracing change!