Our Team
Our technicians are professionally trained and certified in virtually all facets of plumbing and heating. And at Basnett Plumbing and Heating all our service technicians receive ongoing training to keep up with the latest industry trends and products. For over 22 years, our goal has been to earn the trust of MetroWest home and business owners. Our dedicated and experienced staff includes:
- 4 Licensed plumbers (3 of which are Master Plumbers)
- 3 Registered Apprentices
- 2 Customer Service Reps
In 2003 Basnett Plumbing and Heating developed a purpose and core values "as a team" in which each Company member adheres to. This is the foundation of Basnett Plumbing & Heating's culture. I guarantee you'll feel very comfortable with every Basnett representative on the phone and in your home.
Purpose
To provide reliable expert care to customers while sharing in the success of the company and enjoying a healthy work/life balance
Basnett Core Values
Balance: We want to achieve a healthy balance in our work/life
Teamwork/Communication: We value openness in communication so that we can work together for common understanding and achievement of goals.
Quality: We offer professional services for our customers and ourselves.
Honesty/Integrity: We commit to honesty and integrity with each other and with our customers.
Fun: We value and create a fun work environment.
Positive Spirit: We value and support an upbeat attitude in everything we do!
Loyalty/Respect: We trust each other and commit to make the right decisions respecting our differences.
Change/Innovation/Courage: We value risk taking, creativity and lessons learned to achieve results and growth.
Reliability: We will take ownership for the responsibilities we commit to on behalf of our customers and ourselves.
Adaptability: We commit to an open process for embracing change!
We are also licensed to perform all types of plumbing and heating repairs and installations in Massachusetts, New Hampshire, and Maine.
Schedule an appointment here or call (978) 486-3767.
