Testimonials – Maintenance Articles

Air Conditioner Maintenance in Westford, MA 01886

May 21, 2024

“I was very pleased with Sam and Josh when they moved a mini split to a new location for me.”

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Boiler Maintenance in Lunenburg, MA 01462

February 29, 2024

“Bob D. knew what he was doing and appreciated his willingness to explain and let me watch the cleaning process.. Well spoken, polite, left area clean of debris. Did an excellent job on routine maintenance on natural gas boiler. Would have Basnett Plumbing again.”

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Ductless Mini-Split Maintenance in Littleton, MA 01460

February 6, 2024

“The cleaning of our mini splits has been hugely successful!!! David is actually sleeping better and is smiling.  I don't think he fully realizes that he is a new person since the units have been cleaned. Unless you suffer from severe allergies, I don't think anyone can fully appreciate the transformation of having a better…

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Gas Furnace Maintenance in Maynard, MA 01754

November 7, 2023

“I recommend using Basnett Plumbing. I got my furnace maintenance done today and the service technician was great. Jay was professional, courteous and knowledgeable. His customer service skills were exceptional.”

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Gas Furnace Maintenance in Westford, MA 01886

October 27, 2023

“Matthew Stroffoleno serviced the maintenance program for the AC & Furnace on October 25th. He provided outstanding service and was very customer service oriented.”

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Ductless Mini-Split Maintenance in Arlington, MA 02474

May 21, 2023

“The whole process of scheduling and receiving service from Bassett was perfect! Excellent customer service when we scheduled the service and with all the reminder texts/emails, and then service from Bob on our mini-Split and tankless water heater was great. Bob could have not been more efficient, friendlier or professional, and even stayed extra time…

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Air Conditioner Maintenance in Sudbury, MA 01776

June 30, 2022

“Leonel did a great job!”

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Air Conditioner Maintenance in Harvard, MA 01467

June 17, 2022

“Leo was great! Very professional young man.”

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Air Conditioner Maintenance in Concord, MA 01742

June 17, 2022

“Phinias did a great job and was really friendly and kind! Made the whole experience very customer friendly.”

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Air Conditioner Maintenance in Westford, MA 01886

May 18, 2022

“Phinias did a wonderful job, as he always does.”

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Air Conditioner Maintenance in Acton, MA 01720

May 17, 2022

“Leo serviced our home and was great!”

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Air Conditioner Maintenance in Lancaster, MA 01434

April 1, 2022

“Phinias was wonderful, checked everything and explained it all to me. I would give him an A plus.”

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Heat Pump Repair in Littleton, MA 01460

March 17, 2022

“Phinias is such a wonderful person. All your people are the same; very good at what they do and very respectful. Thank you very much, I now have heat!”

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Boiler Maintenance in Southboro, MA 01772

December 30, 2021

“Phinias is amazing! He’s been maintaining our boiler, hot water heater, gas fireplace, and AC for nearly 7 years now. Very professional and down-to-earth. Couldn’t be happier!”

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Gas Leak Repair in Concord, MA 01742

November 24, 2021

“Wayne was excellent – professional, expert, helpful, communicative, respectful, and so on. So relieved to not be living with a gas leak anymore!!”

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Air Conditioner Maintenance in Westford, MA 01886

August 3, 2021

“It says something significant when you’re thrilled to see that a person who serviced your system previously has climbed out of the truck for your system maintenance appointment. Leo was that guy this week for us. His work is thorough, technically competent, trustworthy, and efficient. He adds to that excellent communication about the service, gracious…

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Air Conditioner Maintenance in Harvard, MA 01451

August 3, 2021

“5 Star”

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Boiler Maintenance in Townsend, MA 01474

November 24, 2020

“Always a great experience! Everyone is always so nice, respectful and thorough! Great company!”

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Boiler Maintenance in Lunenburg, MA 01462

November 13, 2020

“Just wanted to compliment Leo on our recent maintenance for our boiler and hot water heater. Following the COVID protocol, he explained the whole cleaning process along with the choice of service contract options. After completing the maintenance, Leo left the maintenance area spotless! Great experience all around!”

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