Heat Pumps

Comfortable family.

Heat pumps are becoming a popular choice to provide indoor heating and cooling for homes throughout MetroWest Boston and the surrounding area.

High-efficiency heat pumps on the market today distribute enough warm air to keep you comfortable on the coldest of days here in Massachusetts. Since they only transfer heat instead of producing it, they are considerably cheaper to operate than a conventional furnace.

Count on your experts at Basnett Plumbing, Heating & AC to install, repair, and maintain a quality heat pump for your home. We work with all makes and models and can recommend the best product for your home. We value your comfort.

Heat Pump Installation

If replacing your heating, ventilation, and air conditioning (HVAC) system with a heat pump seems daunting, consider these benefits:

  • You go from maintaining two pieces of equipment down to one.
  • Heat pumps can reduce your electricity use for heat by approximately 50 percent compared to an electric furnace.
  • Heat pumps being sold on the market today provide sufficient heat for homes in the majority of climates.

Similar to setting up an air conditioner, heat pumps can be installed either as central units or as ductless systems (also called mini splits). We can show you how much money you will likely save on your utility bills by swapping out your existing HVAC system with a heat pump, and how to properly maintain it to ensure your comfort.

Heat Pump Repairs

Our expert team receives ongoing training to stay up with the latest cutting-edge technology in the HVAC industry. Many of the issues that affect an air conditioner are the same ones which will affect a heat pump—such as refrigerant leaks or a stuck compressor. We have the expertise and experience at Basnett to quickly diagnose the issue and fix the problem. We also provide emergency repair services.


Proper maintenance is the key to get the most efficiency and service life out of your HVAC system. Because your heat pump runs most of the year, we recommend a routine checkup in the spring to prepare it for the summer, and then in the fall to prepare it for winter.

Be sure to ask about our Ultimate Service Agreements to help cover inspections, tune-ups, and other extra perks. We offer different options to help you find the right plan for your needs.

Advantages and Disadvantages of Heat Pumps

Prior to installing a heat pump in your home, it is important to know if a heat pump is right for you.


  • Energy efficient to heat/cool your home
  • Improves air quality
  • Long-life span
  • Minimal noise
  • Low running costs


  • A higher upfront cost which can also lead to higher-than-expected electricity costs (due to the following):
    • Switching from primary (prior) usage being fossil fuel to electric run heat pump
    • Utility cost per KW increase from prior year or prior months
    • Colder month/year than previous month/year

What to Expect

  • Lower temperature coming out of vents than what you may be used to
  • Lower air velocity than what you may be used to
    • Due to high efficient / high quality systems are variable speed, multi stage or modulate for a more comfortable system
  • Longer system run times (fewer cycles per hour) which is by design for more comfort

Contact Basnett for Your HVAC Maintenance

Since 1987, Basnett Plumbing, Heating & AC has been serving homes in Westford, MA, and the surrounding area. We are your trusted source when it comes to HVAC installation, replacement, repair, and maintenance issues. Call 978-431-2906 or request service online to learn more about heat pumps and how they can meet your heating and cooling needs.

Heat Pump Installation in Bolton, MA 01740

“Zach and Mike installed a new forced air heating and air conditioning system this past February. They were very professional, careful not to damage our existing home, and didn't complain about the awkward spaces they had to work in. We are so pleased with the end result and look forward to enjoying air conditioning this summer!”
- Jon and Heather C.

Heat Pump Repair in Littleton, MA 01460

“Phinias is such a wonderful person. All your people are the same; very good at what they do and very respectful. Thank you very much, I now have heat!”

- Aubrey B.

Heat Pump Maintenance in Marlborough, MA 01752

“Phinias was terrific. Explained about the memberships without being pushy. Told me what was done and why. Overall a great experience with your company!”

- Susan Z.

Heat Pump Installation in Concord, MA 01742

“Everyone from Basnett who worked in my house was professional, thorough, and helpful. At the beginning, there was a question about how the switch from the heat pump to the backup heating would happen to accommodate the multiple zones in my house. Zach was determined to find a solution with the smallest chance for problems that would be easy. He did come up with one that is working well and he spent time helping me understand how to use it.”

- Marlene M.

Heat Pump Repair in Groton, MA 01450

“Phinias did a great job. This is the second time he has been to our home. He was very informative and took the time to explain the problem and what to do in the future. A very nice guy”

- Dennis F.

Heat Pump Maintenance in Concord, MA 01742

“Leo did a great job!”

- Mark T.

Heat Pump Installation in Concord, MA 01742

“Jon and his partner Sam were very professional over the several days it took to install the heat pump system with four mini-splits. They were reliable, polite and responsive. They came on time each day, kept me apprised on the status of the job as they went along, and answered any questions I had. I knew I was in good hands!”

- Louisa M.

Heat Pump Installation in Andover, MA 01810

“We really enjoyed working with Zach, Matt, Mike, Tyler, Santiago, Jake, John, Paul, and Nancy. Everyone works well as a team, and was respectful of us and of each other. It was a pleasure having them around.”

- Jon U.

Heat Pump Installation in Concord, MA 01742

“We had a great experience working with Basnett Plumbing Heating & AC to install heat pumps / mini-splits in our home and in-law apartment. Their staff helped us choose the correct equipment for our complicated situation via email and phone and then handled all the paperwork required for us to get an energy efficiency rebate from the town. When Zach and the rest of the team came to install, they made great suggestions for equipment placement for best performance, appearance, and maintenance, and to minimize cost. The team was extremely professional, neat, efficient, explained everything carefully to us, and was just lovely to work with. Everyone was also careful to follow the COVID-19 protocols. Can’t recommend these guys enough!”

- Peggy W.

Heat Pump Installation in Acton, MA 01720

“We recently had a heat pump installed by Paul after Jake’s initial inspection, and it was a top-notch experience! Jake was extremely knowledgeable & very easy to communicate with over email/phone as we decided what kind of an HVAC system to move forward with. Paul showed up on time to begin the installation, was easily able to answer any questions we had about the setup. Since the installation, our system has been functioning quite well, and passed all required post-install town inspections with ease! We would definitely recommend Basnett highly to any of our friends!”

- Alex N.

Need Heat Pump Service?

Contact the experts at Basnett Plumbing, Heating & AC.

Call us at 978-431-2906!