Reviews


Clean, Professional, Good Suggestions

Leo did a great job. Clean, professional, good suggestions. Thank you! – John B.
Response from Basnett Plumbing, Heating & AC

Thank you for the kind review, John! Happy to hear you’re satisfied with Leo’s service. We hope you enjoy a nice cool summer!

Excellent Service

Paul did a great job installing 3 mini-splits in my house. Excellent service & walked through all possible placement options. Very good service!

– Conor S.

Response from Basnett Plumbing, Heating & AC

Thank you for the review, Conor! Glad to hear you’re satisfied with Paul’s service. Hope you enjoy a nice cool summer! We look forward to working with you again in the future.

Great Experience From Start to Finish

We had mini split ac units installed in our home. We had a great experience from start to finish. John came out to our home & assessed the best possible locations for each unit and discussed how the units would be installed. Nancy was extremely helpful with paperwork, heat loan, etc. I felt like we were more than just a client to her. She would call & checkup to make sure we had everything taken care of in a timely manner. Paul came by before the installation date to make sure everything would go as planned. Paul & his crew were very knowledgable with the equipment & worked diligently and fast. I would highly recommend Basnett Plumbing, Heating & AC to anyone who is looking for a mini split installation.

– Leeanna L.

Response from Basnett Plumbing, Heating & AC

It was great working with you, Leeanna! Our team was happy to help! Those mini splits will keep your home nice and cool this summer. We look forward to serving you again in the future!

Dressed for Safety & Very Respectful of Me

The plumber was on time, fixed issue with upstairs old toilet, & explained problems & solution. He was dressed for safety & very respectful of me. I am a senior & he made sure to wear a mask, gloves, & shoe coverings. I was so relieved he came. And their office manager is the best, called first to tell me he was going to be a little early.

– Cynthia T.

Very Professional, Detailed, and Time-Efficient

The technician was very professional, detailed, and time-efficient.

– Joseph L.

Response from Basnett Plumbing, Heating & AC

Joseph, it was great working with you! Thank you for having confidence and trust in us. Looking forward to serving you again in the future!

Professional and Knowledgeable

Professional and knowledgeable… Paul Bilodeau patiently took the time to carry portable AC unit around the room so I could try it in different spaces. Then ended up asking to have it installed in the first option. Provided excellent education on changing filters and the use of the remote.

I booked an appointment with the company for a whole-house AC maintenance visit in April. Great experience!

– Eileen O.

I Only use Basnett

WOW, I called with a problem of sediment in my water, toilet, shower, washing machine…call in the afternoon and Wayne was out to my house the next morning. He was great, explained the problem, fixed it. His job was neat and tidy. I only use Basnett.

Great Service

Leo and his colleague arrived to the house on time, texted me in advance of their arrival, donned floor-protection booties, examined and then fixed and then explained the Buderus boiler problem to me. Great service! Knowledgeable and polite.

– Arlene G.

Phinias was Excellent

Phinias was excellent. Diagnosed the problem in 2 seconds, had it fixed within about an hour. No need to replace the whole boiler, just a relatively minor fix.

– Chelsey R.

Thanks for the Great Service

Phinias and his helper did a wonderful job with our annual maintenance of our boiler and hot water heater. Phinias explained the services thoroughly prior to starting the maintenance process. The area where the work was done was left very clean as if no one had been there. Thanks for the great service!

– Maria C.

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Call us at 978-486-3767!