Reviews
Water Heater Replacement in Ayer, MA 01432
“Nick Roy was my tech for replacing my downstairs toilet & replacing my water heater which took 2 service days. The crews on both days were polite & courteous. Nick was knowledgeable, clear & concise regarding helping me make educated decisions to accomplish my desired end result with both of my plumbing issues.”
- Charlotte L.
Plumbing Replacement in Maynard, MA 01754
“Wayne and Aanycia were punctual, knowledgeable and friendly. They did a great job replacing some of my cracked pipes and would highly recommend them for future plumbing work.”
- Laura G.
Boiler Repair in Ayer, MA 01432
“I have been a regular customer of Basnett Plumbing for over 20 years and have always been happy with my service. Most often Wayne Lambert has been our technician, assisted by Aanycia Rivera over the last few years. Both Wayne and Aanycia have been friendly and professional in every instance, offering clear diagnostic information when troubleshooting and giving a full set of options for enhancements or repairs. While procuring professional services of any type can be a harrowing experience, I have always felt confident that I will be getting a completive price from this company and honest reliable service from these particular technicians.”
- Jeff T.
Sewage Ejector Pump Maintenance in Littleton, MA 01460-1294
“Nicholas was prompt to service and replace a check valve, he clearly summarized the issue and produced options.”
- Marie W.
Gas Furnace Repair in Devens, MA 01434
“Jay answered all of my questions and was courteous and professional. I have used Basnett for my plumbing and heating needs for many years and will continue to do so thanks to their experienced staff.”
- Lois R.
Plumbing Repair in Littleton, MA 01460
“Nick was great! Answered so many questions, was knowledgeable, friendly and very professional. Took care of our plumbing issue completely.”
- Carol D.
Plumbing Repair in Littleton, MA 01460
“Nick was great! Answered so many questions, was knowledgeable, friendly and very professional. Took care of our plumbing issue completely.”
- Carol D.
Other Installation in Maynard, MA 01754
“Huge shoutout to Anthony for his expertise and for walking us through each service proposal to make sure we found the very best service for our home and our budget. Anthony went above and beyond and we are very grateful for his help and availability! If you have any questions about Mass Save programs, Basnett will help with that as well!
During installation, Sam, Josh, and Joe were excellent and very professional. We also appreciate how respectful they were of our space, the backyard, and our neighbors. My dog especially loved having them around! We are extremely happy with the quality of work and will recommend Basnett's services to our family and friends.
Thank you to the entire Basnett team!”
- Lisa C.
Ductless Mini-Split Installation in Maynard, MA 01754
“Sam & Josh did an excellent job. They worked efficiently and carefully and finished much sooner than I had anticipated. All this on a very hot day. Kudos to these guys!”
- Lee E.
Ductless Mini-Split Installation in Maynard, MA 01754
“Sam & Josh did an excellent job. They worked very efficiently and carefully and finished the job way before I had expected them to finish. The heat outside this week will be kept at bay thanks to Sam & Josh.”
- Lee E.
Ray X
19:13 07 Jun 24
Taylor was very professional and helpful.
Robert S.
15:29 07 Jun 24
Arrived on time. Wasfriendly and courteous. Work was done quickly and they cleaned up great when they were done. I would be happy to recommend Wayne to family and friends.
Rhonda C.
17:28 06 Jun 24
Justin M.
15:45 05 Jun 24
Tuan N.
13:58 04 Jun 24
Jay was amazing! Very Efficient, Very friendly and he knew his stuff!! Thank you so much!!
Sarah L.
19:34 03 Jun 24
Basnett techs always do a great job! Friendly, professional and knowledgeable.
Andrea B.
12:45 03 Jun 24
Kialy from Basnett was incredible! He arrived for a routine maintenance but his service was anything but routine. He inspected our units which had not been serviced in years by prior owners and he... spent nothing short of 4-5 hours to ensure they were in perfect working order! I expected this to be a check the box visit and it was the opposite. He was patient and waited for me so he could explain what he did. Terrific guy!read more
Hithaishi R.
17:18 30 May 24
Taylor was professional and did a fantastic job. Basnett was responsive and delivered services in a timely manner. Highly recommend.
Roy S.
19:31 29 May 24
Jay did a fantastic job repairing my AC system. He provided a thorough explanation of the required work and the time to complete the work. Jay made sure that the system was working properly before he... left the house. I will definitely request Jay if any additional work on my heating or cooling systems are needed.read more
Derek Polonsky, M.
16:53 29 May 24
Taylor was amazing. He arrived early, was very professional and knowledgeable. He did a thorough inspection of the a/c system and explained that ash was rubbing to specificationsIn addition- he is... the ONLY service person EVER to ask if his truck was blocking the garage. He was greatUPDATE. MAY 39th 2024Taylor came today to do some plumbing. Held up in traffic but let us know. Was knowledgeable, very professional and a pleasure to work with. We reviewed a number of issues in the house and heExplained the solutions clearlyHe prepared an estimate on the spot and did an excellent job. He is great to have in the house taking care of the ‘infrastructure’read more
Hazel G.
16:32 29 May 24
He showed up on time. Did the work efficiently. Left the area clean. Answered my questions and left me confident that the work was done well. Great experience.
Philip G.
18:26 28 May 24
Great experience with Kialy. Polite and thorough, explaining everything along the way.This is the second time we have hired Basnett and it's always a good experience. I feel confident in the work... performed and that my house is in good hands.read more
Paul B C.
17:12 28 May 24
Team responded quickly to my request for follow up. Samuel and his colleague arrived on schedule and promptly set to resolving the issue. Both were happy to answer my questions about the system and... its operation. Definitely reflects well on Basnett’s culture and focus to customers.read more
Ngozi G.
14:03 28 May 24
Taylor was professional, knowledgeable and arrived very promptly for an emergency appointment. Thank you so much!05/28/24:Phinias was professional, knowledgeable, answered all our questions and... arrived on time for our Plumbing appointment. He was very considerate of us by wearing shoe covers indoors which we really appreciated. 5 stars!read more
Thomas W.
16:39 24 May 24
Phinias Muchirahondo is an excellent service technician. He knows what he is doing and is very careful.
Brian L.
16:18 24 May 24
Matthew was extremely professional and did a wonderful job with the annual cleaning and maintenance of our HVAC system. I would recommend Basnett to anyone in the area for plumbing, AC, or heating... needs.read more
Jim M.
12:02 24 May 24
Jay Agnew did a quick efficient assessment of the issue and explained everything clearly.
Peter D.
17:23 22 May 24
Great guys to work with can’t do it better than Basnett
Matt C.
15:17 21 May 24
Fantastic service! Jay seems like a good guy, very knowledgeable and professional. Great HVAC company!
Peter F.
19:19 20 May 24
Excellent service.
Anthony Midey J.
18:38 20 May 24
Bob did a thorough check and tune up of AC. Explained everything he did. Prompt, friendly and efficient.
Brad W.
15:10 19 May 24
We had very professional and punctual service from the Basnett staff from the initial home visit by Anthony Kent, through the entire install of a new heat-pump water heater two days later. The... electrician (Joe and Nick) and plumbing (Sam and Josh) teams that worked together for the afternoon-long job did a complete removal and install and cleanup very efficiently and seamlessly. Happy to recommend Basnett for you home plumbing and heating needs.read more
John A.
00:33 18 May 24
Great job: on time as scheduled, courteous, efficient, professional and friendly!
Chris S.
22:04 17 May 24
Fantastic spring tune up. AC working great. Phinias has been servicing my equipment across a couple of homes for years. One of the Top Professionals in the Business!
Lety S.
14:31 17 May 24
Wayne Lambert was fantastic on my installation of a whole house water filtration system.
andrew C.
20:54 16 May 24
The install team was clean and efficient. Great job.
Barbara R.
22:11 14 May 24
Phineas is a wonderful professional and a kind and gentle soul. He worked efficiently and did an excellent job! Thank you for sending such a wonderful plumber!
Lisa B.
20:44 14 May 24
Bob and his apprentice Abby showed up on time and ready to work. The problem with my boiler turned out to be not as big as I thought. Bob stayed for a few hours watching the boiler and using the... time as a teaching lesson. Everything turned out fine and I am impressed with all the service I receive from Basnett.read more
Chen H.
14:43 14 May 24
It is not a good month for me. The water pressure in my house drops and we cannot even take shower. I called my trusted Basnett and they sent Phinias. He is great! He helped me identify the culprit:... my water filtration system and also helped me fixed one toilet. So far all the technicians from Basnett are awesome!read more
Jeff W.
15:04 13 May 24
Fixed our bathroom faucet and took care of our malfunctioning boiler. Very professional would recommend!
roger P.
12:15 11 May 24
Scott S.
19:13 10 May 24
Evan C.
18:18 10 May 24
Mike S.
15:15 10 May 24
The Basnett team is amazing! Today they installed a new bathroom faucet and updated the plumbing. This was a difficult job as the pedestal sink had to be removed. The Basnett team delivered as... expected! It looks amazing.read more
Gillian K.
13:29 10 May 24
We are so grateful to work with Basnett plumbing. Phinias has fixed a number of issues in our (very old) house and has been super kind, helpful, and efficient. Thank you so much for all your hard... work!read more
Ananda A.
16:22 09 May 24
Excellent service. Highly recommend Taylor's work for any of yr plumbing needs. He went above and beyond in helping us.
Elizabeth K.
22:15 08 May 24
Anna H.
16:49 08 May 24
We have been using Bassett Plumbing for many years now. They installed our Gas Heating System and out new AC System in our home and we signed up to their service contracts . We’ve found them to be... very professional, very responsive and knowledgeable.Their technicians have visited many times and always do an excellent job. We will add that all their technicians we have used to date have been great, including their office and sales staff too who respond to requests quickly. We highly recommend this company to work with.read more
Kevin H.
13:14 08 May 24
Always professional and highest quality work
Kathleen M.
18:02 06 May 24
Superb work!
Jan M.
14:22 06 May 24
Jay Agnew did a great job doing the annual service on my boiler and hot water heater. He was efficient, thorough, personable and clearly explained his work and the status of the equipment. Thank you!
Landon W.
14:31 03 May 24
We had Mike D. come to inspect our new system and to make sure everything was up to par. He was extremely knowledgeable, friendly and professional and mapped everything out for us in a logical... manner. He made sure that we were satisfied with the work that was being done. We couldn’t have asked for a better tech. Thanks Mike!read more
Jane S.
14:31 03 May 24
They quickly figured out how my cats jumped on a wire and turned off my heatGreat service. On time, responsible, cleaned up everything after the job was done.A happy customer
Joseph T.
22:46 01 May 24
Michael and his crew arrived promptly on the day and time that had been scheduled. He carefully explained how he and the crew would install both an outdoor charger and a charger inside the garage for... our new EV. They worked diligently and very professionally. At the end of the job Michael asked us to download the app for the outdoor charger and he went through the steps to get the charger online, giving us the ability to control the charging of the EV with the ChargePoint app.Michael and his crew did an excellent job; and they left the job site just as clean as it was when they started.The office management crew also did an excellent job communicating with us regarding the arrival time of the crew and making sure that we had the appropriate materials needed for the job. Like Michael and his crew, the office management crew was very professional and kind.read more
Maria C.
18:48 01 May 24
Phinias arrived during the appointment window and did an excellent job servicing and cleaning our minisplit unit! He always shows up with a positive attitude and eager to make the maintenance... service experience top notch!. Thanks again Phinias! 😀read more
Tim O.
21:31 30 Apr 24
A/C maintenance service done by technician Taylor Westcott. Did a very thorough job. Explained his findings and recommendations clearly. Maintenance checklist is comprehensive-15 pages. Very happy... with the service and would definitely recommend Basnett.read more
Timothy S.
00:01 30 Apr 24
Excellent. Taylor was very knowledgeable and friendly. Answered all my questions, made great recommendations and was done in a snap. Taylor is the man. I am always happy to have him on my jobs!!
Mike F.
23:49 29 Apr 24
Mike and Dan did exactly what I was hoping they could. It was the perfect experience and the new chandelier and dimmer have been lighting our lives ever since. Nice job fellas!
Kelly N.
20:40 29 Apr 24
The technician arrived on time and was very thorough in presenting his work. He even took before and after pictures. Thank you for an outstanding job, Matt!
Bob O.
22:06 26 Apr 24
Alan W.
21:21 25 Apr 24
As usual, Basnett - and Wayne Lambert in particular - were on time, professional, competent, and friendly. I recommend these guys very highly.
Cameron R.
23:12 24 Apr 24
Taylor W. at Basnett did an amazing job resolving our boiler/hot water issue. This was the third company we had out, and first to genuinely understand the Buderus/bosch setup. I was astonished how... quickly and fully he diagnosed and resolved a wiring issue (from a prior company). Reasonable cost and very professional, I’ll continue using Basnett for our HVAC needs and highly recommend.read more
Laura S.
18:09 24 Apr 24
Phinias was wonderful! Helpful, polite, clear about the work and a great sense of humor! Thank you!Updated: we have now used Basnett to install our whole-home heat pump system - they were... fantastic! Anthony did an incredible job designing the system and helping us through the Mass Save process. He was so responsive and available for our questions! Samuel, Paul, and their teams did a wonderful job with installation - they were efficient, polite and friendly, and kept the place clean. Truly a great experience- we highly recommend!Updated: want to also give a shout-out to Aanycia and Samuel for returning to correct a small issue. They were quick, informative, and helped get a resolution!Updated: I was impressed with the speed and efficiency that Kialy and the team showed in fixing a toilet issue we had. We requested service via the website in the evening and got a call back the following morning and service completed by midday!read more
Shaoting G.
14:06 22 Apr 24
Phinias did a perfect job, he fixed my sink leakage issue very professionally and efficiently. Great job!
Siegel C.
13:28 19 Apr 24
Matthew came to do annual maintainance on a central air system and a mini splitUpon his arrival he was met by Buddy (DOG) and was immediately Buddy Approved.Matthew did an efficient and thorough... job.I was totally pleased with the work Matthew did.read more
Katie B.
00:43 19 Apr 24
Phinias from Basnett Plumbing is wonderful to work with. He is always kind, thorough and leaves everything clean when he’s done.
D S.
17:56 18 Apr 24
The communication is always excellent and we always have a good experience. Always on time, neat, clean, pleasant. A very good value!
Lindsay B
00:11 18 Apr 24
Taylor was quick, efficient and honest!!! Thank you!!!
Daniel K.
15:51 17 Apr 24
Bob did an outstanding job servicing our HVAC systems. He was knowledgeable, thorough, and accommodating to our requests. It's clear he takes pride in his work, and we strongly recommend Bob and... Basnett for comprehensive plumbing, HVAC, and electrical work. Rob Basnett and his team have helped us for years, and we trust their expert advice and guidance.read more
Jillian S.
13:49 15 Apr 24
Basnett is professional, efficient and pleasant to work with. Zach and Sam, the lead installers that we had, were always responsive to our questions and very communicative. The installation was... smooth, executed in a timely manner, and the crew put a lot of effort into cleaning up at the end of each day.read more
Karen D.
22:31 13 Apr 24
Very prompt friendly and professional. Explained things in a way that gave me confidence in his skills. Very helpful and very effective, providing a plan to make things better for the future as well... as fixing a difficult situation.read more
Adam C.
17:15 12 Apr 24
New HE boiler install with Paul and Basnett went great, the install looks very clean and took less time than I expected despite working in the rain. The whole crew was friendly and knowledgeable. ... Paul kept me up to date on progress, answered all my questions, and helped walk me through the setup process.I also appreciated how Basnett helped with the whole Mass Save HEAT loan and rebate process. Initial consultation with Anthony was great too, lots of information and he offered some options that no other company even mentioned. Even with those options, price was reasonable and in line or better than other quotes. Very positive and professional experience all around.read more
Rheetta P.
19:56 11 Apr 24
Phinias was very nice. I was very happy that he was able to locate the leak in the wather heater. He did a great job replacing the wather heater.
B F.
14:19 11 Apr 24
Phinias did a great job and super friendly!! I want him for my next job!!!!
Martha M.
17:50 10 Apr 24
Colleen L.
16:29 10 Apr 24
Jay Agnew came out to do a maintenance on our water heater. He had great customer service and gave us some helpful proactive tips. Highly recommend!
Phil
16:24 10 Apr 24
Phineas, the Basnett repair guy, was able to quickly analyze our plumbing issue and had us back up and operational quickly.
Charles R.
15:15 10 Apr 24
Wayne Lambert is professional, knowledgeable and does excellent work. I highly recommend him.
Lauren K.
14:43 10 Apr 24
Taylor and the entire Basnet Plumbing family are wonderful and do a very thorough check and provide suggestions on remediating issues with your plumbing and electrical. I will definitely have them... saved for future work.read more
Karyn P.
14:11 10 Apr 24
Willard L.
20:55 07 Apr 24
Sam, Josh, Joe and Anderson were a great team of installers and electricians for the mini split install. Great attention to details inside and out!
Neeza T.
20:45 05 Apr 24
Francis A
19:15 05 Apr 24
Basnett is hands down the best company to work with. Anthony Kent helped me with a new system for my home. My installers were Zach Menard and team and the electrician was Joe Poli. Anthony was not... only the most thorough with me but he also spent the most time and went into the most detail with me every step of the way. I bought two new heat pump systems for my home and out of 4 estimates he and his team were the only ones that I felt actually cared and did not just want to sell me a system and move on. Zach was super kind and informed me of everything he was going to do before doing it so I was comfortable. He treated my home like his own and he even brought a fancy vacuum and cleaned up better than I had it before. Nancy in scheduling was also fantastic to deal with. Every step of the way from proposals to delivery of the product and rebate applications Basnett is head and shoulders above anyone in the immediate area. I am very thankful to the team and for choosing Basnett.read more
Phillip
16:24 03 Apr 24
Matthew came to my house for maintenance on my carrier furnace. He described the solutions available to me and the payment methods clearly. When he was done, he showed me pictures of all the work he... did and the measurements of the unit's metrics. He was very professional and a great representative for his company. I would be very happy with him as a team member if I were his employer. The services Basnett provided was certainly not the least expensive compared to other providers in the area but I do believe the level of competency and communication is worth the premium.read more
Mark S.
00:33 03 Apr 24
Basnett Plumbing, Taylor Westcott, diagnosed and corrected a problem I had been having with the boiler; it would periodically shut down and Taylor believes the control board is aging and may need... replacement at some point soon. Taylor has been to the house before and is always friendly, professional, timely and accommodating. He explained the issues and repairs thoroughly. Happy to have Taylor around anytime!read more
Bowling 4 Education Youth B.
19:19 02 Apr 24
Wayne and Aanycia saved the day! They showed up in a timely manner, performed our service quickly, and as repeat customers they offered us a membership for all their services including their newly... added electrical services. One of the best plumbing companies around!read more
Karen B.
18:07 02 Apr 24
Wayne and Anise were an absolute treat to have over. It was lovely to see the mentor/mentee relationship they had. They helped with multiple projects and were thoughtful and kind through the whole... visit with both me and each other. I was also thrilled with how quickly they were able to come and get the work done.read more
Chris M.
23:39 01 Apr 24
Excellent work!
Karen P.
18:29 01 Apr 24
Another excellent experience withBasnett Plumbing. Kialy came out to fix a minor problem with a job that he did for us a month ago. Same day service which was great since a dripping pipe was the... problem.read more
Mark R.
17:34 01 Apr 24
Phinias did a great job!
Andrew P.
14:07 01 Apr 24
Mike and his helper were right on time. They were also extremely curteous, efficient and neat. Great service from the Basnett team, as always.
francis M.
19:18 29 Mar 24
Phinias M. was excellent at describing what was needed and completing the work promptly! 5 Stars
Scott H.
14:04 29 Mar 24
Bob was so easy to work with- showed up on time, did a great job, answered questions and explained things clearly. Highly recommend!
Diane G.
19:06 28 Mar 24
Christopher D.
17:41 28 Mar 24
I just had another visit from Basnett for my water heater service and it was great as usual. Communication about the appointment was timely and helpful. Whoever hires or trains their staff deserves a... lot of credit because I've never had a bad interaction with their office or field staff. They're always really friendly, professional, and usually show up early.read more
Kristopher N.
22:15 26 Mar 24
I was happy with the whole experience using Basnett Plumbing: they were able to accommodate my emergency last minute water leak problem within an hour of calling! Phinias was great and... diagnosed/fixed the issue on the spot, I wouldn’t hesitate to use them again.read more
Joel D.
18:11 26 Mar 24
Excellent job thank you
Katie G.
14:52 26 Mar 24
Had new AC system installed. From proposal to scheduling to installation, everyone was very professional. They made an effort to get the job done as soon as possible because I was without AC during... an unusually warm June. The new system is great. I will definitely use their services in the future.read more
Bob P.
19:12 25 Mar 24
Taylor completed the promised work, proactively identified some potential maintenance issues, and answered my questions about the status of my system.
Carolina R.
22:08 20 Mar 24
it was a pleasure to have Phinias Muchirahondo install our water heater today. The other day he was also helpful making sure he answered all my questions with all my options when I realized our water... heater wasn’t working. He will make every effort to satisfy his customers needs before he left to make sure I understood my options. Thank you so much Phinias!read more
Petra G.
20:18 19 Mar 24
Very nice and very professional
Alter V.
15:45 19 Mar 24
Angela D.
03:52 19 Mar 24
Taylor is professional, polite, on time, and he explains the work before he does it. He wears foot covering and mask. Basnett gives you a pricing estimate before they start work. Basnett Plumbing... cleans up before they leave. They take pictures of the items that are broken and shows them to you. Taylor text and email when he is in his way. The estimates and invoices are sent via email for me to review and sign.read more
Scott M
12:09 15 Mar 24
Awesome as always! Thank you, Matthew!
Michelle A.
18:12 14 Mar 24
Wayne and Aanycia did amazing work at my house today. They found the issue and repaired it, talking me through the process and advising me of the cost so there were no surprises. They even caught a... glimpse of and identified the creature living in my wall so that I could give accurate info to humane rodent control! I’ve used Basnett Plumbing several time and will continue to do so. Promot, informative, knowledgeable, efficient, friendly. Highly recommend!read more
K L.
14:43 14 Mar 24
David E.
18:15 13 Mar 24
Wayne and his apprentice Anesia did a fantastic job installing our new sump pump pit, as well as installing an iBASEMENT + battery backup rig in our existing pit. Our home has many water table... issues and thanks to their work we no longer have to worry.read more
Denise S.
15:05 13 Mar 24
Fast service for a reasonable price. Exactly what you want when your furnace isn't working. Would definitely use again.
Stephen B.
13:19 13 Mar 24
Michael DeAngelis did a great job. He quickly diagnosed the problem and knew exactly what to do to solve my problem.
Wayne T.
18:05 12 Mar 24
Very knowledgeable
Paul H.
23:02 11 Mar 24
We had a great experience with Basnett. Our 24 year old basement zone Trane XE90 finally gave up the ghost. When I called Basnett, Madeleine in the scheduling department was very helpful and... friendly. Senior Technician Jay Agnew came over within an hour or so, and diagnosed the multiple issues with our gas furnace. When we mutually determined that it was not the best or safest course of action to repair the furnace, Jay quickly put us in contact with Anthony Kent who came over and gave us all the options for replacing our system. There was no "hard sell" or pressure to spend more than we needed to. Just an expert and honest evaluation of our options and what incentives are available through the state for the replacement equipment. We were so impressed that we have decided to go with them installing new heat pumps and gas furnaces for both zones in the house. Basnett is a family owned business that actually cares about their neighbors, which is a rarity when so many HVAC companies in MA are getting consolidated by investment companies. Highly recommended for their service, pricing, responsiveness and the quality of their employees.read more
Kristen L.
17:13 11 Mar 24
Truly a great experience. Mathew S was knowledgable and thorough. He went above and beyond to replace a part we wanted him too. Service was delivered with respect, and he was a pleasure to have in... our home.read more
Dan G.
16:59 11 Mar 24
Kimberly H.
13:15 11 Mar 24
We used Basnett to install a heating pump system in our house. As it was a big project for us, we were very grateful to Anthony, who met us both in person and online several times to talk through the... plan and answer all of our (MANY) questions. Zach led the install, and he and his team were very detail-oriented. It was clear they cared a lot that the installation was done to perfection. They also kept us in the loop about what was happening each day, which we appreciated. Basnett also managed the paperwork for our MassSave and local rebate requests. Everyone, from the administrative staff to sales to installation was so helpful and friendly.read more
sophie penelope B.
20:59 07 Mar 24
Taylor is great!! 10/10 recommend - and ask about his 25lbs bunny !
Raymond O.
15:12 07 Mar 24
Both Phineas and Kailey were excellent and set a new standard in my book for friendly, professional and competent workmanship. They accomplished the task quickly, cleanly, and efficiently. I would... not hesitate to reach out to them for other work.read more
Boon-Siang C.
21:56 06 Mar 24
John J.
03:10 05 Mar 24
Adam T.
15:50 04 Mar 24
Phinias Muchirahondo is a highly skilled and knowledgeable technician. Phinias performed an annual hot water heater flush and replaced two leaking vent valves on my heat/boiler. Phinias arrived on... time, was friendly, answered all my questions (I do tend to ask a lot), very detailed oriented, and got my systems back and running in short order. Thank you for all your help, Phinias! I’ve been working exclusively with Basnett since they did such a wonderful job installing two new heat pumps in 2022. I can highly recommend Basnett for HVAC, plumbing and electrical work.read more
Kim M.
03:20 03 Mar 24
Fast service and knowledgeable staff
Jim S.
21:36 01 Mar 24
As a long-time homeowner, I have had my share of problems with contractors over the years. Not so much from a quality perspective as a customer service perspective. Most of these guys know how to do... one thing, which is their discipline. The best ones get an assistant, sometimes their wife. The worst ones don't return phone calls, show up when they feel like it and generally act like you owe them something. I'm the customer, not them.So when my plumber decided to go to the dark side, telling me he "didn't work outside in the winter" and passed on central A/C quote, I fired him.Basnett had installed our water heater so we figured we'd give them a try. Glad we did. From sales to installation to customer service to final inspection, service and work were outstanding. They also filed for our rebate (central A/C and heat pump) got us 0% (for 18 months) financing. Shoutout to Josh and Sam for the work, Robin for customer service and Anthony for sales and overall management. Highly recommended.read more
Ed S.
20:45 01 Mar 24
Zach, like everyone you folks have sent out, was great - personable, knew his stuff, and had the job done quickly. Thanks you Zach!
Alex G.
17:07 01 Mar 24
Great customer service. Every tech we've had has been knowledgable and friendly.We have used Basnett for a bunch of stuff now: plumbing (repairs, tank+filter installation, etc), electrical... (switches, panels, EV charger install), heating (boiler maintenance and others), HVAC (mini split installation) and more. They have always been on time, up front about the work being done and associated costs, knowledgable for any questions I've had, and the work is very well done.Having an "all in one" shop like this has been extremely useful as a first time homeowner. Being able to make one phone call to schedule several completely different jobs has made my life a lot easier.read more
Raymond O.
15:15 29 Feb 24
Phinias was on time and did great work on our new GE gas dryer. He is respectful and hardworking. Also, he is a great listener and ready to offer guidance. Overall, scheduling with Basnett to have... Phinias come was great!read more
pond A.
14:15 29 Feb 24
Knowledgeable, professional, invested in doing a great job, friendly & willing to answer all questions
Aldo D.
22:00 28 Feb 24
I would like to say I was pleased to have Michael as my Technician yesterday he explained and was very professional in providing me great service. Thank you
sal B.
20:47 28 Feb 24
Phinias was great! He explained all that he was going to do and was very thorough with his work. He came during the planned time frame and had everything working great! Very kind and professional.
Mark B.
18:43 28 Feb 24
Phineas was excellent -- friendly, personable, efficient, and competent. Truly a pleasure to deal with. I heartily recommend him.
Jeff E.
22:19 27 Feb 24
I have used Basnett now for a whole-home heat pump installation and plumbing work. I appreciate the diligence and care that Basnett puts into every one of their projects. Jake, Wayne and team are... true professionals and are trustworthy partners for any HVAC/plumbing work you have in your home. I would recommend them to anyone!read more
kathy S.
22:04 26 Feb 24
outstanding service - very happy with the work Matthew did for me
Rob S
23:15 23 Feb 24
Wayne was fantastic. He installed a new toilet and diagnosed and then fixed a venting issue in our system. I'm very happy with his work.Angelo serviced the AC and did a great job! He took photos to... provide feedback and went further to clean the filter for me.Michael was great. He worked fast to fix our electrical work.read more
Geri S.
20:04 23 Feb 24
Jay was great I would recommend him anytime . He was very professional and very informative. Took the time to explain what was happening and said he would put me in touch with someone who could... answer some of my other concerns.read more
Garner H.
20:51 21 Feb 24
Excellent service technician. Prompt, knowledgeable, polite and well trained/capable. Home office very helpful and flexible.
Julia B.
18:22 21 Feb 24
Always good customer service with Basnett. Jay reviewed my phone call ahead of time so he'd know the story and be efficient. He advised us on better ways to use our whole-house heat pump system to... solve one of our problems, and was transparent about when we needed someone extra-knowledgeable about ductwork issues for the other. Troubleshooting is pricey but we feel confident about this company.read more
John B.
18:20 21 Feb 24
Very polite and knowledgeable!
Jojo Z
14:59 21 Feb 24
Jay was extremely professional, detail oriented, on time, quality work and exceptional customer service. He answered all my questions and was done sooner than expected.Jay is a great representative... of the company. Thank you.read more
Tietje P.
18:44 20 Feb 24
Excellent service - highly recommend! The office called me right back to schedule. Received text reminders and a picture and background of the service provider. Service provider arrived promptly... exactly as promised. They were neat, courteous, and they were kind to my annoying dogs. I would absolutely choose this company in the future!!read more
Quang N.
22:14 19 Feb 24
This is my first time dealing with Basnett Plumbing, Heating, AC & Electrical and Michael. He was very helpful, polite, timely, thorough, knowledgeable, and understanding. If I ever need any work... done in the future I would definitely reach out to Michael. I would highly recommend using these guys for your home electrical needs. If their work is anything similar to their electrical practice I would most likely reach out to them for other home maintenance needs also.read more
Sarah F.
17:08 19 Feb 24
As always professional, efficient, polite and great work.
Julia K.
22:42 18 Feb 24
We had a great experience with Jay! We encountered an issue with our heating oil not feeding to our boiler and water heater and Jay from Basnett came out two hours early (when your home isn’t heating... this is a great thing!) and fixed the issue. Jay also spent the time to talk to us about our heating system, provide advice and tips and was very professional!read more
Chris P.
20:32 15 Feb 24
Kialy was friendly, knowledgeable and thorough. Made sure we understood everything before doing the work. Made us feel comfortable. Did a great job replacing septic ejector pump motor. Would... recommend.read more
Anna R.
16:27 15 Feb 24
Mike is amazing. He has helped us with a few jobs and was able to help us out on short notice today with switching out an electrical box for our new stove. Highly recommend!
Susan G.
00:30 15 Feb 24
Samuel and his coworker did a prompt, skilled and professional job replacing our hot water heater. Basnett Plumbing has taken care of our home plumbing and HVAC needs for more than two decades!... Recommend without reservation!read more
Jim I.
22:34 14 Feb 24
Lucas S.
18:58 14 Feb 24
Recently had Basnett technician Bob Dubuque service our furnace. He was prompt, polite, informative and best of all performed effective service.
Darrell B.
14:17 14 Feb 24
It wasn't a great feeling knowing that you couldn't shower before going to work and also you have family visiting and there's no hot water. Then you go downstairs to see why and your basement is... flooded. I called a couple of plumbing companies and all were busy for the day and couldn't fit me in till a couple days. I called basnett plumbing and got an appointment for early morning the next day. The technician was on time within the time frame given,he access the system and in 2 1/2 hours he was done. Amazing job and amazing service and excellent technician.read more
Tyler P.
00:54 14 Feb 24
Phinias was Friendly, professional and helped to teach us preventative maintenance for our system moving forward as new homeowners. Another great experience from Phinias and the team!
Carolyn H.
21:56 13 Feb 24
Laurence S.
22:06 12 Feb 24
Tony B.
20:45 12 Feb 24
I was very pleased with Basnett to service my furnace. Jay was excellent at his job and extremely courteous.We have used Basnett for many years for all of our HVAC and plumbing maintenance,... repairs, and installations. This is a quality company with excellent employees and professional service.read more
Tania S
13:08 10 Feb 24
Sagar M.
19:32 09 Feb 24
Daniel P.
17:26 09 Feb 24
This was GREAT! Leo came exactly when the schedule time was. Serviced my heating system and even found a leak in a pipe and was able to fix right on the spot. It was in a tricky spot but being the... trained professional he knocked it out of the park! Thanks again.read more
Ryan W.
16:00 09 Feb 24
Louis M.
14:44 09 Feb 24
Great job by Mike and assistant.....courteous and efficient...... came when expected, no hassles....is now my electrician of choice
David B.
13:31 09 Feb 24
Great service, good communication, always very responsive to emergent needs. They took great care to minimize collateral damage to our antique house while conducting repairs after water pipe burst,... and our insurance inspector commented how impressed he was with how they conducted their work. We'll definitely be continuing to do business with them!read more
Susan B.
15:33 08 Feb 24
Jean M.
14:36 08 Feb 24
Did a great job fixing the no heat issue, came earlier and expected. He worked non stop until it was fixed. Nice friendly guy!
Steve S.
23:56 07 Feb 24
F B.
20:35 07 Feb 24
Michael B.
16:51 07 Feb 24
John H.
18:00 06 Feb 24
Quick response, arrived early, resolved the issue quickly. Can’t ask for better service than that - appreciated.
Christian Fredrik Kalager S.
14:06 06 Feb 24
Anthony F.
03:52 06 Feb 24
Michael G.
21:00 05 Feb 24
Paymon Z.
22:26 03 Feb 24
The two guys who came were on time and very professional. They put covers on their shoes to don’t get the floors dirty. They were fast and fixed my leaking pipe in less than 2 hours. After that they... cleaned up everything and wiped the floors.read more
Charles
19:08 02 Feb 24
Outstanding work by Jay and company as usual.
Silvio M.
17:34 02 Feb 24
All Basnett people showed up on time and performed `very well and did a quality installation.
James C.
16:12 01 Feb 24
Work done professionally and efficiently.
Joseph L.
15:43 01 Feb 24
Jay was perfect! Arrived to an emergency call (no heat! mid-winter!) with astonishing speed, diagnosed the problem, and got my furnace up and running in no time. Clean, courteous, and professional.... Couldn't ask for better service experience!read more
Jon H.
21:56 31 Jan 24
Excellent service!
Mustaq
21:14 31 Jan 24
He did an awesome job very quiet and focused on his job. It’s bit pricey but the job is done well
Paul M.
16:30 31 Jan 24
Called this morning to repair a leaky toilet, and am happy I chose to have a new toilet installed by the nicest technician ever, this is a company totally focused on customer needs, and gets the job... done quickly. The technician took a photo of the crack in my toilet caused by a local unlicensed tech.Yesterday, I had a dual-duct heating/AC unit installed in my bedroom. I initially spoke to Anthony about the details of the unit and cost; he said there would be veterans benefits, and no interest financing. Nancy from his office called after my discussion with Anthony to arrange the financing details and unit installation. The process was seamless from discussion to installation.Yesterday, Roger Morse and a young and eager crew of technicians began work. Everyone knew what they were doing; those who came in my home put boot covers on (much appreciated); the unit was up and running within 3 hours. Roger reviewed the system operational details with me before leaving.Today Anthony came by to deliver a gift basket full of goodies, much appreciated, and to make sure that I am satisfied with the equipment installed and happy with how it operates.Roger Morse also came by to install the air filter for the bedroom dual duct system. It turned out to be quite a job to connect all the wiring, but the end result is I have an energy efficient home.All electric, no fossil fuel footprint, and I thank Basnett Plumbing for helping me with that goal!I highly recommend Basnett Plumbing for any and all plumbing, heating, electrical, and AC work in your home. They are flexible, professional and great to work with on any project, small or large.read more
Renee J.
22:23 30 Jan 24
I have used Basnett Heating & Plumbing for several years. Every person that I have encountered with Basnett has been knowledgeable, professional and helpful. Matthew Stroffoleno is a technician who... has really set a high standard. His expertise, ability and kindness are very much appreciated.read more
B Thomas H.
21:18 27 Jan 24
Responded quickly to my first time call about on-demand boiler repair on short notice. Could not have been more helpful! Their tech was efficient, explained everything he recommended for service, and... was extremely professional. I recommend Basnett 101% and actually purchased an annual service contract based on my high quality experience.Ultimately ended up replacing on demand boiler in the installation was efficient and much better performing than my Prior system. Anthony, Michael and the whole Basnett team that installed the system are the best… Could not recommend this company more highly!read more
Matt C.
22:20 26 Jan 24
r p
19:45 25 Jan 24
Igor B.
15:42 25 Jan 24
Great job.
Matthew B.
13:26 24 Jan 24
Very prompt service response, honest appraisal of the problems that needed to be fixed, and a very clear explanation of the maintenance process going forward.Great team that works well together. ... Very well coordinated from the office through each tech on site!The company’s staff also do a very good job explaining what problems need to be addressed, how they can help resolve them, and what options homeowners should consider.read more
Bill B.
19:50 23 Jan 24
Perfect the First Gentleman that came made it sound more complicated of a job when it really wasn’t. Wayne who came today knew what he was doing and did what was asked
John P.
18:51 23 Jan 24
He was through and made sure job was done right. Waiter for an hour then tried water. Didn't look right. Filled a cup and water was yellowish, then did a cup of cold water and it was clear. Same... water and difference was hot water heater. Is water safe to drink, wash clothes or shower. Why yellowish? Checked next day and do not have yellowish water.read more
R
23:24 22 Jan 24
We had Matt Stroffoleno come and service our furnace recently. The furnace had been acting up on and off for a couple days, and once Matt started looking at it he pretty much knew what it was. He was... professional and friendly, walking me through everything he was doing for the maintenance and why, while keeping his focus on what he was doing. Great guy and an asset to Basnett!read more
Barbara P S.
16:49 22 Jan 24
Wayne & Aanycia were great to work with. They were very professional, thorough & respectful of my property(floors). Highly recommend this team of professionals. I now have heat in my daughters... room. We are very greatful for your service! Thank you to Wayne & Aanycia!Sincerely, Barbara S.read more
Sharim A.
16:47 22 Jan 24
Professional and friendly!
K N.
02:04 22 Jan 24
Very nice staff. Matt had good knowledge about the system and maintenance of HVAC system.
Jeffrey S.
22:10 20 Jan 24
Tim S.
03:30 20 Jan 24
Matt was awesome. He is thorough, dedicated, earnest and very respectful of the house and floors. An absolute professional.
Susan M.
02:00 20 Jan 24
Friendly, professional, and timely! I couldn’t ask for more. Perfectly neat too! Thank you!!!!’
Brandy G.
22:52 17 Jan 24
Jay Agnew was a stellar tech. He was personable and made quick work of assessing our problem and finding the source. Can't say enough good things about him.Dispatch was pleasant over the phone, and... had Jay over to our place in no time.Excellent service all around, and will be my go to company for heating, air, and plumbing.read more
Chris H.
12:46 17 Jan 24
Matt was very polite, helpful and knowledgeable.
Christopher P.
18:45 16 Jan 24
Hal B.
22:19 14 Jan 24
Great job! He was cheerful, helpful, and explained everything. Made critical replacement of a sump pump quickly. Gave me veterans' discount. Explained clearly initial steps to take moving forward in... the process. Overall, excellent experience.read more
Elizabeth S.
19:25 12 Jan 24
Great work - as always the guys were professional, personable and did a great job. You all are the best!
Brenda M.
18:06 12 Jan 24
Thanks 😊 for the great job installing the outside faucets. Wayne is always professional taking time to review the job in hand and provide an estimate before beginning the work. He installed... two new outside faucets taking care to fill in any gaps to ensure a tight seal around the outside of our house. He kept me informed throughout the work explaining how the new faucets were being installed and how to care for them during the winter season.you for responding to our problem so quickly. Our plumber Lioenelwas efficient, knowledgeable and thoughtful. He diagnosed the problem and explained the solution so I could understand the work to be performed and the total cost for completion. He not only completed the work in a timely manner but he left the area clean and free of any residue from the task.I was also impressed by your text alerting me to who the plumber was along with a short synopsis of his work experience together with some interesting information about his character. This is excellent service to the customer especially in today’s society.Wednesday November 29 2023Thank you for responding to our service needs so quickly. Wayne arrived promptly together with his colleague Aanycia. They diagnosed the problem with our hot water tank and replaced the parts that were needed. Wayne then proceeded to check the expansion tank to ensure that it was working correctly. Together Wayne and Aanycia drained the system and ensured no air was I. The supply piping to the various sinks and bathrooms. He then checked the overall water pressure to ensure everything was running correctly.The work done was explained before beginning the job and afterwards also.As always the work area was left clean and tidy. Great job.HVAC system. January 24Michael DeAngelis master electrician installed a new electrical outlet for our heating system. He was professional in explaining the issue and completed the installation process promptly. He ensured everything was working correctly and removed all materials from the working area.read more
Kathy F.
17:28 12 Jan 24
A professional plumbing job as always. We recommend Basnett Plumbing & Heating in Littleton, MA. They are always on time, professional and very experienced.
Wendy G.
02:22 11 Jan 24
Basnett Plumbing is our go-to contractor for all things plumbing related. Appointments are easy to schedule; they did a great job installing a water heater: on time, fast, and great clean up. Then, 5... years later, the water heater manufacturer reported that the water heater was defective. Basnett helped us arrange the no-cost replacement (we just had to pay Basnett market rates for labor for installation), and they replaced it within a week! Communication is great all the way around; can't recommend them enough.read more
Nagendra C.
21:19 09 Jan 24
Bob and Nick did a great job cleaning the ducts and servicing the furnace.
Jim B.
19:39 09 Jan 24
Wayne and Aanycia were great! Arrived on time, fixed the issue, and answered all my questions.
Ken C.
17:08 09 Jan 24
Matt is very polite and professional.
peter L.
21:04 08 Jan 24
Matthew did a great job servicing our furnace. He showed up when the service was scheduled. He explained everything well and was happy to answer my questions. He knew his profession and was very... kind. Excellent service!read more
Nancy D.
18:31 03 Jan 24
Better than on time, in a pinch found time to schedule our service. Thank you! Also appreciate the text before arrival to introduce the person coming to provide our service.
Kevin D.
22:38 02 Jan 24
I’ve been a customer of Basnett Plumbing, Heating, AC and Electrical for many years and have always been extremely satisfied with their service. Jay our technician was prompt, friendly, and ... knowledgeable, and did a great job fixing our recent furnace problem. Both Rebecca and Madeliene in the office were patient and supportive getting our appointment scheduled on short notice so Jay could get our system back up and running. Thank you!read more
Cheryl
20:24 28 Dec 23
Wayne and Aanycia replaced my hot water heater. And once again they exceeded my expectations with their professionalism and great customer skills. The folks taking service calls have been pleasant to... talk to as well. Thank you!read more
John G
15:01 26 Dec 23
Wayne did a great job diagnosing the issue and came up with a solution that should mitigate the problem for good.
Joe D.
14:58 26 Dec 23
Florence B.
21:31 21 Dec 23
Anthony from Basnett came to our house to do an estimate to add air conditioning. He took his time to go over all our options and what would make sense for us. we agreed to split the job... (upstairs/downstairs). we got an air handler/heat pump for upstairs and additional mini splits downstairs. Paul and his crew came first, Zach and his crew came next for the mini splits, Joe did the electrical work on both jobs, Paul did the aero-seal upstairs, and Matt did a cleaning and service on our older mini splits. Everybody was punctual, extremely polite, cleaned after themselves, answered all our questions. Anthony came to check on the jobs afterwards. Nancy, Robin and Rebeccah answered all our questions; helped with discounts, rebates and scheduling. We are very happy with their work, will work with them again if needed and would recommend to our friends and family.read more
Terrence J.
18:58 21 Dec 23
Very helpful and knowledgeable.
John B.
14:52 20 Dec 23
Matthew did a great job on a maintenance check on our AC. He was on time, friendly and gave a good recommendation on an air purifier.
Janel H
22:17 19 Dec 23
The company and electrician were great!
Caryn R.
11:36 19 Dec 23
Always professional, Matt did not disappoint. What started as a routine maintenance call escalated into avoiding what could have become a crisis. Matt was confident as he calmly explained some... features of our water heater and system and how to improve them. As always, we had an amazing experience… Basnett never disappoints.read more
Melanie K.
23:20 18 Dec 23
Wayne hooked us up after the monsoon of 12/18/2023. Thanks guysUpdate: Jay just came by to work on our HVAC and was great - still love these guysAfter getting a recommendation from a friend who... was a former property manager, we went with Basnett when moving into our new home four years ago. So far we've gotten a new AC, furnace, and sump pump with backup, and service and communication have always been good.Recently we had our yearly AC maintenance and Leo the technician was GREAT. He was knowledgeable, professional, and when there seemed to be an issue with the vents, he really helped me understand how the whole system worked. That is invaluable.Afterward, he and another tech (unfortunately I didn't get her name) came out to check something, and ended up really helping and advising me on a much bigger home issue that I would have had no idea what to do about. Thanks to their help and drain company recommendation, a main sewer line disaster was averted. Now THAT is invaluable!TL;DR: Basnett and Leo are greatread more
Frederick O.
20:03 15 Dec 23
Jay was great and provided great feedback on our system.
Jon B.
15:16 15 Dec 23
Taylor was awesome. Came in and fixed 5 pumping issues without a worry.
Martha R
14:57 15 Dec 23
MICHAEL was excellent. He let me know what he was doing and why the whole time. He showed me end what he did.
David E.
01:09 15 Dec 23
Phinias was great. He even turned down my offer to put the radio on, and completed the work minutes later.
Elizabeth and Tom D
00:17 15 Dec 23
Phinias made three plumbing visits in as many weeks to fix things that went sideways one after the other and has been fantastic!Matthew also came to help with furnace and AC cleaning and was... excellent! Friendly, straightforward, honest in his efforts.Jay from the Basnett team was fantastic in his honest, straightforward, and affable approach to explaining both the immediate repair of our AC on an early hot MA day, as well as the longer term planning for our AC needs, given that we have a dated unit at our home. He was knowledgeable and friendly, and we appreciated that he was able to get our AC up and running very quickly. Highly recommend their service!read more
Patrice M.
19:44 14 Dec 23
As usual, bassinet plumbing is always a pleasure to work with. All of the people I have met at my house have been very professional and always have a nice approach with people
Elizabeth F.
23:05 13 Dec 23
Wayne and Aanyia (sorry for misspelling) were prompt, courteous and professional - fixed issue quickly. Amazing service!
Priscilla C.
21:43 13 Dec 23
Wonderful experience with Basnett from the initial estimate for replacing my furnace to exploring financing options to the installation. First there were 2 crew with 1 truck, then 2 more on truck 2,... finally 4 trucks with a total of 8 very professional and considerate technicians who knew exactly what they were doing and happily answered all my questions. I got several quotes before doing this job and although Basnett was not the absolute cheapest I had a good feeling about them. Even the office staff. I value trust and good communication along with cost in any major installation or repair and I feel confident they will always stand behind their work. I recommend them without reservation.read more
Jeremy S.
20:40 13 Dec 23
Wayne and Aanycia showed up on time and promptly diagnosed my water filter problems and installed a new top quality water filtration system. Basnett provides quality work across a variety of... specialties.read more
Keith B.
15:46 13 Dec 23
As always Basnett did a great job on our plumbing! Wayne and Anise were awesome and very professional. Their work and plumbing advice is always appreciated.
Nick Bundy (.
15:18 13 Dec 23
Kaustubh D.
00:10 13 Dec 23
Excellent quality of service provided for my HVAC maintenance.
Ethan B.
22:11 12 Dec 23
Phinias arrived early in the day and got us "dried out" repairing a damaged pipe and a leaky shutoff. Excellent service.
Chuck F.
03:54 12 Dec 23
Thank you Basnett Plumbing & Heating for sending Jay today. Friendly and expert service, as always.
Pamela W.
13:56 10 Dec 23
Matthew was great!
Noam E.
17:23 07 Dec 23
Wayne and Aanycia did a great job replacing our water heater and flue. They are very professional and easy to work with, and they also gave us some helpful advice for future plumbing updates!
Sherryl S.
17:07 07 Dec 23
Jay was professional in every way. He went above and beyond my expectations. His explanations with my issue were concise and answered my questions willingly. I appreciated a pretext showing Jay's... profile. I also want to say the front office also were very professional and understanding. My thanks again.read more
Linda P.
00:50 07 Dec 23
Bob provided excellent service!
Lori F.
18:20 06 Dec 23
Jay is always professional, friendly and efficient. He did a great job with our latest request, and explained everything clearly.
Chao H.
16:51 06 Dec 23
Michelle O.
19:33 05 Dec 23
Wayne and Aanycia were great they took their time. They made sure to go over everything with me. Making sure I was comfortable with where things were going to be installed.They were a pleasure to... work with.Will be calling to get the 2nd part of the project done when all the walls are in.Michelle Oelfkeread more
Vickie M.
18:04 04 Dec 23
The technician, Gabriel, who installed our new whole house water filtration system was great. He was knowledgable, fast, friendly and very respectful of our property. We are very happy with our new... water filtration system and Basnett. Great experience.read more
Ted K.
18:35 03 Dec 23
We had a great experience with Basnett. Taylor was extremely professional and knowledgeable. I really liked the text communications letting me know who would be meeting me and what time I could... expect him.read more
Kevin E.
18:48 02 Dec 23
petra A.
23:47 01 Dec 23
This was a great experience nothing to improve. He was friendly, articulate, proficient, and I highly recommend this company. Thank you for everything !
Sean V.
19:15 01 Dec 23
Great experience. Matthew was very pleasant and knowledgeable
Jean L.
19:07 01 Dec 23
Russell J.
18:36 01 Dec 23
Lispeth T.
16:54 01 Dec 23
Excellent, fast and responsive service. Also, everyone we’ve worked with has been very nice.
Sarah P.
18:53 30 Nov 23
Working with Basnett is always a pleasure. They always have knowledgable, nice technicians. I always feel like we are getting top quality service.
Laura Rose D.
15:42 30 Nov 23
Aanycia and Wayne did an excellent job with the diagnostics of the plumbing issues in my home. Thank you for your fast and professional service!
Suraj A.
00:11 30 Nov 23
Matthew was courteous, timely and professional. He performed a yearly maintenance on both my furnaces and heat pumps as well as cleaning and servicing the condensation pumps. He discovered the low... gas pressure coming to the house and calibrated the thermostats. Gas company will come and increase the pressure to the house and give us better performance and efficiency. Thanks Matt for your hard work and great service!read more
Brett A.
23:08 29 Nov 23
Great service. Clear, non-nonsense
Donald A.
15:54 29 Nov 23
Jay is a personable guy and did a very thorough job. He showed me clear evidence that the free maintenance I got from my oil company last year was worth about what I paid for it. He was here for... almost 2 hours. There was a lot to do and he did it.This service was hardly free, but I think it was yet another example of "you get what you pay for".My purpose in having the heating system serviced every year in the fall is prevention -- I want to minimize the likelihood of being on the phone at 2am some morning next February with the outside temperature at 10 degrees and the heating system dead. Economizing on brakes and tires is not smart, nor is skimping on heating system maintenance.read more
Jodi E.
01:11 29 Nov 23
Aanycia & Wayne are an amazing team. They’re both so friendly and explained everything in detail. We are discovering all the quirks of our new-to-us old house, and the Basnett team has been an ideal... support for our heating, water heater, and plumbing issues. Highly recommend!read more
Scott C.
21:09 28 Nov 23
Jay A. was great to work with. Thank you for fixing the issue and getting my heat back up and running!!
Rebecca A.
18:29 28 Nov 23
Matthew came out to do our annual service. He was so friendly, courteous, and knowledgeable. He recommended replacing one piece for safety issues, which I so appreciated, and took the time to show me... the faulty piece afterwards to explain more fully. Would highly recommend - great work, prompt communications, and punctual!read more
Cindy P.
16:56 28 Nov 23
Matt serviced the heater, installed an Ion purifier and flushed the on demand water heater. Very professional and explained everything that was done.
David W.
15:57 27 Nov 23
Wayne and Anyacia did a great job troubleshooting and solving the problem. A+
Anu C
14:03 27 Nov 23
Tylor was a great and knowledgeable person. Thank you.
Clyde E.
19:09 22 Nov 23
Phinias was awesome today. He thoroughly explained the process, next steps and look forward to wrapping up our job with Basnett.
Dolphin O.
14:28 22 Nov 23
Well educated and got our system clean and running efficiently .Thank you Matt
Andy C.
14:27 22 Nov 23
Denise P.
20:26 20 Nov 23
Always great best in business !! Using them long time never disappoint ! Wayne and Analyse is always awesome goes above and beyond !!
Sara S.
19:07 20 Nov 23
Very friendly and efficient service!
Bailey T.
17:46 20 Nov 23
Informative, personable service.
Christina S.
19:46 17 Nov 23
C C
23:49 16 Nov 23
Lawrence D.
22:33 16 Nov 23
This is the second time Leonel has visited our home. Both times I would rate him 5 out of 5. I’m not qualified to know how good Leonel’s skill set is. I only know that he touches all the bases to... my unskilled eyes.read more
Drew W.
21:46 15 Nov 23
used many times and recommended to others. such a great company who know how to run a business flawlessly. Today we have Wayne and Aanycia install a frost free outdoor hot/cold spigot from our... washer water line. the plumbing work was impeccable. really enjoy working with everyone at this companyread more
Leslie S
20:18 15 Nov 23
Always reliable, professional, neat and on time! I have used them for over 20 years and I am always very satisfied with their work. Everyone they send is always terrific.
Stephanie K.
18:47 13 Nov 23
Thank you to Brittany, the woman who dispatched the heating engineer, for being the only one of 4 companies to respond promptly on a cold Monday morning when the heat and hot water failed! Jay was... kind and professional.read more
Rob C.
18:01 13 Nov 23
James C.
21:28 10 Nov 23
Professional but he and team really care about quality. Excellent office support throughout.
Marketing M.
21:15 10 Nov 23
Very professional identified the issue and fixed it
Jason C.
19:49 10 Nov 23
Moved to Concord in March and Was told by prior owners that Basnett was “The Best”. We’ve had them here for some urgent things (new move!) and less urgent things and all visits was spectacular. But... today, not even sure it was possible, Basnett outdid themselves. It was a potential “big” problem that Wayne manages to make small, and all things considered, painless. Simple review: Basnett is the best..... truly.UPDATED Nov 2020: Only do we stand by all we wrote above-- but in the intervening time, we have an additional needs that border on "challenging"; including an emergency call where Wayne went well above expectations. A really wonderful company.Updated 2023. Basnet continues to be our go to and relied upon and reliable service for the entire house. Wayne and all the technicians are simply excellent!read more
Jerrod
19:35 10 Nov 23
Bob was great. He and Jake got the job done quickly and in a friendly manner while he respectful of my pets.Update: had Zachary and Daniel out to install an ERV into my hvac system. Did a great... job and went the extra mile cleaning the place up better than they found it. Pleased with the service and work done.read more
k S.
16:51 10 Nov 23
We had a great experience with Basnett installing two heat pumps for us this past summer. Jake helped us navigate through the options, explaining differences and patiently answering questions. ... Zach, Mike, Nick and Gabe did a tremendous job with the installation, again answering any questions we had or addressing our concerns. The office staff (Robin, Nancy and John) were super helpful and took care of getting us all of the rebates our town was offering for these systems. We have been very pleased with the system so far and couldn't be more happy with our experience with Basnett.read more
Owen E.
22:52 09 Nov 23
Jay was brilliant. Knowledgeable and friendly.
Paul C.
19:00 09 Nov 23
Taylor did a few service items at my house and I did an amazing job addressing my concerns and professionally executing the work. Very happy with Basnett and will come again.Edit and update: about... 8 months after my initial visit I have had many more technician from Basnett coming to my house for work for gas, drain or electrical work: whether it's Jake, Paul or Mike I have always been pleased by the quality of their work, punctuality and friendliness.Not only they have a great technical team but the support team at the office is above and beyond as well.read more
Alicia C.
04:51 09 Nov 23
Fantastic job done on very old home shower repair. Very fast, efficient and extremely neat and tidy work by Wayne and his adorable assistant. Far exceeded expectations! Already looking forward to my... next repair as well. Will recommend to everyone 👍 Top notch service! Thanks again!read more
Lila S.
02:37 09 Nov 23
Scott D.
17:22 08 Nov 23
Kialy was great! He was very thorough and explored all the possible reasons that could be causing our issue. He called me prior to his arrival and updated me on his arrival time. Kialy is friendly... and knowledgable and I learned a lot from him today.read more
Mimi B.
20:06 07 Nov 23
Jeremy O.
17:44 07 Nov 23
Matthew did an excellent job on the maintenance of my Mitsubishi split pump system as well as my hot water boiler. Super satisfied with the work and professionalism.
Laura F.
16:21 07 Nov 23
Phineas and Bob were professional, neat and got the job done efficiently. I have used them for a number of years and very satified.
Keng H.
14:07 07 Nov 23
Mike
21:43 03 Nov 23
When I bought my home my inspector said that the heating system was the cleanest he’s ever seen and to use this company since they had been the ones to service it last. Since then all of my... experiences with Basnett Plumbing, Heating, AC & Electrical have been wonderful. Their staff (I’ve worked with Taylor, Phinious, and Jay to name a few) are all very professional and knowledgeable and it is clear that they take pride in their work. They’ve helped me with all my issues to date and have also taken the time to explain their work to me along the way. Very happy customer here and I would definitely recommend their services!read more
James M.
12:20 03 Nov 23
Very polite and extremely knowledgeable didn’t try to over sell us but made some good suggestions. Keep up the good work.
Elizabeth B.
22:53 02 Nov 23
Reetesh A.
18:45 02 Nov 23
We have been using Basnett Plumbing since we moved in and their service is always exceptional. I love the fact that they send text message in advance telling who is coming with picture of the person... and brief intro.This to me is very important from safety point in todays world. Even if I am not home I can share with my household member and let them know whom to expect.They take time to do maintenance activity and not just rush for the sake of doing it. We are extremely pleased with their service and would recommend them to anyone looking for quality service. All their crew members are great. Bob DuBuque has done service few times and he is great !! Thanks Bob !read more
norah L.
15:59 02 Nov 23
Dan S
17:21 27 Oct 23
As always Basnett Plumbing and Electrical did a fantastic job !!! Clean, professional and reliable !!!
Alexandra C.
16:57 27 Oct 23
I called because my son shoved his rubber bath toys in the toilet and I needed someone to come asap. They came the same day and didn't have to wait to long for then to come. Very friendly 🙂
Michael C.
15:08 27 Oct 23
Excellent service call. Came out same day to fix broken toilet. Was very courteous. Used shoe-mittens to avoid dirtying the house. Replaced parts and made adjustments. All very quick and easy. ... Even reminded me that I probably had a coupon from the previous visit that I could use.Nice job!read more
Cheryl C.
15:07 27 Oct 23
Wayne is great, and professional. He is excellent! He explained everything in great detail and is always very helpful. He was Professional, knowledgeable, friendly, and got the job done quickly and... right.A giant shoutout Basnett’s team and to the office/schedulers, staff at Basnett for always going out of their way to helping us each time! Basnett you are Top Notch. Thank you!!read more
Chris
10:32 27 Oct 23
Great experience. Paul and Josh were professional, pleasant and left the utility room in great shape. Fast, too! Thank you.
John F.
15:47 26 Oct 23
Detailed estimates. Thorough and professional service.
Max L.
14:38 26 Oct 23
Despite me droning on about how much wood we split, Wayne took it well while still doing an excellent job fixing the shower.
Julie S.
19:59 24 Oct 23
Today I had a service check-up on my 1 year old furnace and water heater. A service Tech came out by the name Jay Agway. Jay was very helpful with showing me and explaining questions I had regarding... this service check-up.I have to say that everyone who has come out to help me has been wonderful! Paul Lizotte, Michael DeAngelis and I know I'm missing a few others. I thank you for making my house warm again.read more
Nicholas N.
17:49 24 Oct 23
Jennifer H.
17:46 24 Oct 23
Thank you! Would definitely use services again and recommend!
Stephen P.
16:32 24 Oct 23
Shaun D.
15:11 24 Oct 23
Dee D.
23:33 23 Oct 23
Fantastic, courteous service! I cannot say enough great stuff about Basnett and what they did for us! Our boiler flooded inside and out and was not operational. A local Plumbing/Heating company... told us it was not worth fixing and needed to be replaced - the estimate was over $8000. We called Basnett for a 2nd opinion - they sent Taylor and K - both were very professional and listened to us explain the entire situation before troubleshooting. They checked every part, meticulously cleaned it inside and out, and explained what it would take to get it up and running. I received exact prices on each part and was pleasantly surprised to learn all the parts were on their truck. Three hours later, my boiler was back up and running for less than $1300. This will be our go-to company from now on.read more
Hannah Potler E.
17:17 23 Oct 23
Very pleased with the communication, planning, and technicians that came to our home to install the heat pumps. We highly recommend Bassnett!
Pamela C.
15:48 23 Oct 23
Friendly, thorough, polite and efficient. Jay seemed great and very communicative .
Abby F.
01:16 21 Oct 23
As a contractor/business owner who also owns investment properties, I need people to respond quickly when we can't do the work ourselves nor have time for it. I always receive quick communication... from the office team and always professional, friendly, and high quality service from the field crew. Today Wayne and Josh came and did what needed to be done and communicated with me during the entire time.read more
Aaron G.
15:38 18 Oct 23
K D.
15:36 18 Oct 23
The technician who came to our home, Bob, is extremely professional, trustworthy and friendly. He is knowledgeable and he explained everything to us as he was going. It was our first experience with... Basnett and we will absolutely be calling them again. Robin, who works in the office, couldn’t have been friendlier and more professional as well. Thank you!!!read more
Ron K.
14:36 16 Oct 23
Great service! Bob solved a problem of a seriously blocked clothes dryer vent with a number of bends, and was able to get to it despite being in a hard to reach location. I wouldn't hesitate to call... them with challenging problems!read more
Polly B.
13:07 16 Oct 23
Very professional and explained everything clearly.
Ilhan G.
20:51 15 Oct 23
Reviewed and discussed cooling and heating issues and potential options to overcome part of the second floor.
Irwin H.
17:02 13 Oct 23
Michael C
12:36 12 Oct 23
It took awhile for parts to come in due to COVID. but, once the parts came in, Nancy was able to get a service appt the next day. pretty great for early January. The tech, Zachary, was on-time,... friendly and efficient with time.read more
Tracey H.
11:55 12 Oct 23
Basnett is top notch in customer service and satisfaction. Throughout the entire process from scheduling to install and follow up, the entire staff at Basnett is professional, knowledgeable and... courteous. They genuinely care about the customer experience. Highly recommend!!!read more
Uma M.
02:05 12 Oct 23
Wayne and Jay were such a big help and always responded with kindness and smile. I would definitely recommend them and Bassett plumbing to others
Tony L.
00:29 11 Oct 23
UpdateAnother year using Basnett plumbing to service my Viessman and the service was 5 star again as expected. Also, I can't say enough good things about Phinias, he's always friendly, courteous and... honest.Another company changed the nozzle size on my Viessman boiler and did not perform smoke and combustion analysis which resulted in a very sooty combustion chamber and exhaust vent. After explaining this to my Basnett technician Phinias, he explained my options and what he was going to do. He performed both before and after analysis, showed me the results and gained my full confidence and trust. Phinias was very courteous, friendly and knowledgeable. I will be using Basnett for now on and highly recommend them.read more
Konnie G.
12:49 10 Oct 23
Bob arrived as scheduled and was very thorough. Took our concerns very seriously and feel confident with their work.
James D.
12:46 10 Oct 23
I had Basnett install a heat pump with natural gas furnace backup heating/cooling system in a 2500 sqft colonial with three zones. Anthony did the estimate, he was great to work with throughout the... process, a knowledgeable "straight shooter" in my opinion. Paul and team did the install, it was done neatly, efficiently, and professionally. I would definitely recommend Basnett.read more
killercatfish
14:20 09 Oct 23
Great work getting our system ready for winter!
Martin A.
13:21 09 Oct 23
Bob is a great guy and was spot on . Very pleased with the service.
Teri D.
14:41 06 Oct 23
As a new homeowner I was delighted to find Basnett. They are full service, honest and provide great technicians and care. I will be recommending them to my friends. I initially called them for an... estimate on a new water heater and some spigot/valve shut off replacements. Phineas came out and checked things out, got me the estimate and did the work that day. I next called for inspection, cleaning of my furnace in preparation for fall/winter. Matt showed up on time and went over everything with me start to finish showing me what I needed to know. Both technicians were very courteous, knowledgeable and professional. I’m glad I have included them as part of my home care team!!I highly recommend them!read more
Bruce D.
15:59 04 Oct 23
Really appreciated the team this afternoon and how quickly they got our new hot water heater installed
Anthony M.
01:07 04 Oct 23
Tom G
15:18 03 Oct 23
Very friendly, they make an effort to be personable, introduce themselves, and explain things.
Sarah H.
14:05 29 Sep 23
We went through several companies trying to get our heat and air units fixed. Nobody had a solution until we found Basnett. From the moment we contacted them to the moment they completed the job, we... were incredibly happy with their communication, professionalism, and honesty. They are an amazing team and we recommend them to anyone!read more
Shelley Drake H.
19:31 28 Sep 23
We always have an excellent experience with Basnett Plumbing.
David F.
17:26 27 Sep 23
Jay was polite, professional, and explained what he was doing and the necessary repair. It was our first time working with Basnett and immediately felt at ease. We now have a partner and not just... a service provider.read more
Jeff “jjbz” B.
14:28 27 Sep 23
olga V.
21:34 25 Sep 23
Dean W
15:58 25 Sep 23
Jay demonstrated the confidence and authority of the excellent service I always get from Basnett Plumbing.
Ellen D.
15:30 25 Sep 23
John O.
14:21 25 Sep 23
Wendy C.
01:16 24 Sep 23
We had our boiler and hot water heater maintained by Basnett. Thr serviceman Jay was very professional and personable. He was thorough and quick to complete the job. I will continue to use Basnett... for the regular maintenance of our systems.read more
Adam S.
20:20 22 Sep 23
TumbleKids W.
15:30 21 Sep 23
johannah P.
19:42 15 Sep 23
Wayne Lambert from Basnett Plumbing to the rescue! He found the time to come over and unhook our gas stove for us , last minute request . He did a great job and made everything very safe . I could... tell he was very experienced, knew what he was doing . He was so cheerful and willing to help -it really made our life so much easier .Thank you to Wayne , and Basnett Plumbing for being there right when we needed it; and being so very positive!read more
Joe B.
20:11 13 Sep 23
Excellent customer service, efficient and knowledgeable. They've kept our system in excellent condition.
Sharon C.
18:28 12 Sep 23
Basnett is a great company. Matt came to the home and was pleasant to speak with. Matt had a long list of items to service and for the almost 2 hrs he was present he remained very pleasant and... politeMatt was very concientous about details and it was nice to see.We will be asking for him to return in February to service the boiler!read more
L T L.
11:05 12 Sep 23
Basnett finished installing 2 sets of mini splits and 8 inside units for a whole house Heat pump system 3 days ago. So now, any place in my house is environmentally controlled to a comfortable... temperature and humidity, no matter if it is 80 or 56 outside. It is really wonderful!During the proposal stage, they walked through my Deck house a couple times with 2nd opinion people. They also designed with Mitsubishi equipment which I considered to have the best performance, and most dependable, and reliable. The tech who wrote this proposal was honest, polite, and not pushy. He also helped me filling out the units specific info to apply for a Mass Save interest free loan from a credit union.They sent two crews to install the system in 4 days. The last day when the electrician powered up the system, there were 6 techs walking around to test and finalize the system. They were all very polite, knowledgeable, and felt trustworthy, and worked together very well.I’m very happy with my experience this time and I highly recommend Basnett Plumbing and Heating HVAC company for your mini split or heat pump design and installation.Electrician Mike -On Friday, 9/8/2023, a violent afternoon rain storm broke off two trunks of two maple trees, and the maple trunks pulled down the power line and fiber optics cable to my house. Mike and Anthony came around 9:40 pm and re-attached the mask to my house after the town has removed the maple trunks that were laying/sitting on the power line.Mike was courteous, knowledgeable, and very dependable. Mike’s fixing allowed the town to re-attach my power line back to the power pole the next day afternoon.Mike is now my go-to electrician, my electrician!read more
sudhakar D.
13:57 06 Sep 23
Karl L.
18:14 05 Sep 23
Heather B.
20:16 01 Sep 23
I was originally shocked by the price when they were gonna charge $900 to not fix anything but then when I spoke to Luke he was amazing and figured everything out for me
Dave N.
14:31 01 Sep 23
These guys are the only team I would consider using. Not only did they do the sizing of the furnace and heat pump units but they were the only ones who sized my duct work. Basnett’s entire staff so... professional and knowledgeable and friendly. I ask a lot of questions and their willingness to take the time and explain was unbelievable. The entire service was white glove and we’re thrilled with the results.read more
Michael B.
17:14 31 Aug 23
Jay did maintenance and checkup for my combi-boiler. He was very professional and explained what he was doing and answered my questions.
Michael H.
19:14 30 Aug 23
Tomasz W.
15:23 30 Aug 23
Fantastic service. Prompt replay and communication. Professional service and flushed water heater in addition to scheduled service. Highly recommended
Richard L.
12:42 30 Aug 23
As aspect the team was very polite and efficient. They did a fabulous job
Peter L.
10:47 28 Aug 23
Had mini-splits installed by Anthony & Zach. Did great work, ahead of schedule. Nice guys, great crew, excellent service.
Julie D.
00:23 26 Aug 23
Wayne is extraordinary - an expert in his field and a great person to work with. I trust him 100% with everything in my home.
Michael J.
15:03 24 Aug 23
On time. Professional. Courteous
Krystal B.
12:13 24 Aug 23
Basnett Plumbing is my commercial company for all my plumbing needs throughout the entire public school district. They are on time , trustworthy and get the Job done no matter the weather or... emergency!!read more
AnaMaria I.
15:44 22 Aug 23
We had a great experience with Basnett, particularly with Anthony. The crew who installed our new water heater and mini splits did a fantastic job! Zach Menard was a big help in answering all of my... questions and addressing my concerns. His colleagues, Gabe, Nick, Mike, Dan, Sam and Aanycia all worked so efficiently and were all friendly and accommodating. Overall great experience having Basnett do this upgrade for us!read more
Daniel H.
12:27 22 Aug 23
Very professional, knowledgable and helpful with quoting and installing a mini split setup in our cape house. Anthony was responsive and able to answer all of my questions in person and over email,... and had plenty of helpful tips/advice for using the mini split system after it was installed. Sam and his crew were quick and efficient in installing everything. It's been a couple weeks since the install and I have been enjoying cool comfort for the first time in a while. I'd highly recommend Basnett to others.read more
Dan B.
23:37 17 Aug 23
Professional, polite and did a great job.
Richard C.
15:40 17 Aug 23
Had Taylor Westcott from Basnett Plumbing replace the plumbing under a laundry sink. Right on time, very personable and went over everything with me in detail. He did a great job. My thanks to... Basnett for responding so quickly and the great communication.read more
Alexander T.
14:38 16 Aug 23
Liz C.
15:38 15 Aug 23
Brian D.
15:33 15 Aug 23
Excellent service call by Matthew. Did a great job of providing recs, even those that didn’t involve further work with Basnett.
Barbara B.
22:53 14 Aug 23
Matt was very thorough and helpful while performing our annual AC inspection. He took the extra time to really dive in and make sure things were running properly. He was a pleasure to have in our home
Pamela T.
16:35 14 Aug 23
Michelle B.
02:01 12 Aug 23
All we can say is THANK YOU! Jay, our service technician , was informative, professional, prompt, sincere and kind! We are so thankful to have had such a great experience working with someone so... knowledgeable! Wish we hadn’t waisted the time or money with the original company we contacted about our issue and had contacted Basnett first!read more
Pamela O.
15:32 11 Aug 23
Jay was right on time and very professional as he tried to determine whether our oil burner had an issue. He double checked everything just to be sure all was ok (false alarm on my part). Highly... recommend the whole team there, as always!!read more
Victoria I.
13:43 10 Aug 23
Matt was on time, thoroughly professional, and very personable - excellent service!
Dennis C
20:37 09 Aug 23
Wayne was professional and did an awesome job. Basnett was also able to schedule me then very next day, whereas the other companies I had called said it was going to be at least a few days until they... could hear. Will absolutely be using Basnett for any further plumbing work that needs to be done at my home.read more
Erin T.
00:38 09 Aug 23
Amie T.
19:52 07 Aug 23
Raph De La R.
00:24 07 Aug 23
Very knowledgeable and completed everything with care.
tammy
01:10 05 Aug 23
These guys are great! Highly recommend.
Saleem S.
01:16 02 Aug 23
Andrew R
17:31 01 Aug 23
Jay was great, super friendly and professional
sophie D.
17:22 31 Jul 23
Jay was so helpful! He did an amazing job explaining everything to me about what the issue was! Thank you!
E M.
18:56 29 Jul 23
This is clearly a professional company. Anthony is highly competent, explains everything clearly. He made an excellent and detailed offer. In short, he knows the products and the technology very... well, is very responsive and courteous. The reason why I decided to not go with Basnett was the price. But they are not alone. I think that prices for heating systems have generally gotten too high, presumably due to high demand and the rebates.read more
Sophiah N.
18:06 28 Jul 23
Carrie H.
13:06 26 Jul 23
Bob was great. He was efficient and did a great explanation about what I needed.
Natalie S.
21:59 25 Jul 23
Bob E.
19:24 25 Jul 23
Matthew at Basnett Plumbing and Heating did a great job with my HVAC maintenance, going above and beyond and even checking my hot water heater. He was very personable and professional, a pleasure to... work with. 5 stars out of 5.read more
Phyllis B.
16:56 25 Jul 23
Bob was absolutely wonderful. He explained everything and got the AC working. I am so very happy. Thank you so much. Will definitely call you again with any problems that pop up. Thanks againPhyllis... Bowserread more
Bernard B.
21:19 24 Jul 23
Effective,professional and timely. Wayne is exceptional.
Erin D.
18:54 20 Jul 23
Scott M.
16:22 20 Jul 23
Very professional on time Very Knowledgeable. I would Highly recommend this company. This company was the only one in the past 2yrs That properly diagnosed & Repaired my Ductless A/C units. Iam... using them forever Now. Thank you for the outstanding Service ScottMatthew came out on 07/19/2023 to Do a deep thorough cleaning of the indoor heads & exterior units. Matthew is Very professional, Kind, Knowledgeable He is definitely an asset to your team. Again I would Highly recommend Basnett.read more
tld71
20:25 17 Jul 23
Jay is an amazing technician. He was wonderful to deal with and extremely pleasant. He is now my go to for all my HVAC needs.
Zoe G.
22:28 14 Jul 23
Dan C.
20:37 13 Jul 23
Wayne did a fantastic silcock install, repair of pressure valve, and hot water tank service. Quickly identified and explained a few necessary repairs with the existing plumbing and proposed solutions... without being pushy. Great communication, professionalism, and outcome!read more
Richard M.
22:45 12 Jul 23
Phinias Muchirahondo came and showed true professionalism and repaired our ac in the terrible heat with a smile the whole time!!!thanks for helping us out today!!!
L B.
22:38 12 Jul 23
Excellent service on my older central A/C unit! Matt was awesome and professional, and the price was totally reasonable. Happy to be a customer—I definitely recommend!
Shea S.
18:19 11 Jul 23
Bob was incredibly professional and did a great job explaining what was going on and what we needed every step of the way.
Susan P.
18:09 10 Jul 23
Very professional and kept me informed about every step of the way.
Kevin S.
15:55 08 Jul 23
Fantastic customer service. Very professional. Most importantly: got the job done well.
Larry B.
18:29 07 Jul 23
Finished the job inside of 90 minutes. Extremely well done work and left no mess behind.
Erica V.
01:59 06 Jul 23
The technician Taylor Westcott did a marvelous and absolutely professional diagnosis of a complex plumbing problem and was able to make my family comfortable at the same time.Overall cost was fair... and pretty competitive.I will definitely contact them again for any further service.read more
Bethany G.
18:37 05 Jul 23
Jay was excellent!
Ed G.
15:01 05 Jul 23
Basnett have helped us with two issues lately and been fantastic to work with. Their staff member Phineas was superb throughout. Thoroughly recommend if looking for a local, dependable (and... professional) plumber.read more
Gary E.
23:45 04 Jul 23
Michael M.
20:02 02 Jul 23
Matthew thorough, courteous, and technically skilled. He noticed a nearly indictable leak , showed it to me so there were no surprises at the end, and then fixed it.
Andrew R.
20:28 30 Jun 23
Their after hours response time was under 1 hr, they walked me through triaging the problem, kept me on a wait list for emergency service, responded within minutes after I called back when the... problem started to get worse and promptly arrived the next morning and completed the repairs (2 different burst pipes) in under 3 hours.Installed a replacement AC for a 20+ year old compressor with new condensation coils. Arrived promptly the morning of the installation, completed the work that day and after a quick call to the office they stayed till I could get back to the job site, walked through the job with me, and explained everything they did. Super professional. Explained specifics about what codes applied to the work. I’d use them again.read more
Lori E.
19:02 30 Jun 23
I have had very good experience with all the employees at Basnett Plumbing. The office staff is helpful and responsive. The technicians have been professional, friendly, knowledgeable and will... take the time to answer questions and teach you. They do a very thorough job with the maintenance of our appliances through their maintenance program . They are helpful in trying to find ways to save you money.I have confidence in the company.read more
Kerrwin D.
19:16 29 Jun 23
Excellent work, quality work is noticed not only on the care removing defective parts but also in replacing them. Best experience from a contractor I ever had.
Steve P.
00:37 29 Jun 23
They've been fantastic with their responsiveness and help getting our old system back online while we wait our turn to get the new heat pump installed.
Jean C.
00:33 29 Jun 23
So impressed with Wayne’s knowledge and experience. Will use Basnett for all home repairs.
Don H.
19:06 28 Jun 23
Matthew went beyond the defined task and identified and fixed what we needed. Above and beyond. Thank you Matthew and Basnett
Cullen S.
14:26 28 Jun 23
Thank you for fixing our air quality issue and taking the time to do things the right way - friendly and helpful and glad to have hired you guysWould hire again awesome job
Jayne K.
20:28 27 Jun 23
Every time someone from Bassnet has came to our house we have had great experiences, and today was no different. Jay was extremely thorough in both his review of our cooling system, as well as his... explanation and findings. We are very glad to have found this company when we moved to the area last fall. Would recommend everyone on the team!read more
Serhii
18:54 26 Jun 23
Good company. Friendly people. I really like their CRM system - I would like to see this in every service business any size.However, be careful with their MassSave rebate evaluations. I didn't get... my rebate.UPD: after consulting with Basnett Pluming, Heating, & AC and multiple calls to MassSave we finally got our rebate. It was the MassSave issue. So, two stars to MassSave, five stars for Basnett Pluming, Heating, & AC. Glad to be their client.read more
Jeanne O.
19:32 22 Jun 23
Same day service for a leaky sump pump. Taylor was courteous and efficient. He explained his estimate clearly. Nice job!
Dennis C.
03:24 22 Jun 23
Deirdre P.
20:21 19 Jun 23
Bob Dubuque was completely professional, clean and efficient. Great job
Delaney H.
15:28 16 Jun 23
Jay was incredibly helpful, knowledgeable, and professional. I really appreciated him taking time explaining things to me and showing me what was going on. Thank you so much!!
John L.
13:42 16 Jun 23
Have used Basnett exclusively for more than 20 years. The whole operation is very well run. All of the technicians assigned to provide service have been patient, polite and professional. Can’t ask... for anything more than that!read more
Lesandra S.
14:01 13 Jun 23
Adam S.
16:34 10 Jun 23
Washington S.
20:34 07 Jun 23
Jay was very timely, professional and restored the heat. highly recommend.
Farhad F.
14:06 07 Jun 23
Phinias Muchirahondo was an absolute gem. He did everything he said and more. He was courteous, professional, friendly and prompt. We are Basnett customers for life. Their service and techs are... second to none. Phinias was an absolute joy to work with. We feel so taken care of by him. True master of his craft. Thanks again and I highly recommend Basnett to anyone looking for heating, cooling and electrical work.read more
mlsmlsms
15:32 06 Jun 23
Taylor was great, professional, neat and Friendly.
Jena F.
00:04 06 Jun 23
We have had excellent experiences with Basnett! The staff are all very friendly, professional, and knowledgeable! They always take the time to explain the problem and give a clear solution. I also... appreciate the text when they are on the way, both for planning and also security so you know the right person is coming to your door. We have had hvac service as well as plumbing services recently and have been happy with all technicians!read more
Brandy W.
08:16 02 Jun 23
Taylor came to fix my elderly grandmother’s bathroom and kitchen plumbing. He was so patient and kind. Along with having outstanding work.
Abizer H.
00:08 01 Jun 23
Replaced kitchen sink faucet, sink drainer and dishwasher connection. Work was done very well and Taylor did an excellent job in fixing all the issues.
M L.
17:49 31 May 23
We had Basnett Plumbing, Heating and AC install a hybrid heat pump/furnace system as well as 200 amp service upgrade from 100 amps. Paul Lizotte was the HVAC primary installer and Michael DeAngelis... was the primary electrician. They and their crew came in and did an excellent job installing our new heating and cooling system and as well upgrading our electrical. They were very professional and fast. I would certainly use them again and for any other house mechanical, plumbing, or electrical issues.read more
Yashaswini K.
15:09 30 May 23
Vin S.
19:12 26 May 23
Taylor was knowledgeable, professional, personable and patient in explaining the problem, assessing the issue and providing solutions. Not the first time we’ve used Basnett, and it won’t be the last.... Highly recommend.read more
Eun Seok G.
11:24 25 May 23
Mikey P.
02:00 24 May 23
Wayne from Basnett has done quite a lot of plumbing work on our house and I highly recommend him. He knows his stuff, is very professional, and makes sure that the work he is doing will address the... plumbing issues we are having.read more
Elizabeth H.
00:32 24 May 23
From start to finish, I had a stress-free experience with Basnett Plumbing. Appointments are flexible. Two ways to initiate an appointment; either through their website or by calling their primary... business line.Wayne was the one who came to service my plumbing issue. He was terrific! Wayne was thorough, respectful, and patient as he explained my options.I highly recommend calling Basnett Plumbing, Heating, AC & Electrical. Call them first!Wayne came on time with a message to let me know his arrival time (a plus in my book). He is courteous, honest, and reliable. He explained everything so I could decide on my next steps.No guessing games here. It’s nice to find a company that’s honest and fair.I am rating Basnett (especially my plumber Wayne an A+)! I would recommend them 100% and will do business with them again.Note: Read their other reviews. I did and feel it was the right choice. The techs and staff at Basnett are helpful and do their best to get you an appointment at their earliest convenience. The person who booked my appointment was professional, very understanding, and with a warm and welcoming tone (which is extremely helpful when dealing with a plumbing emergency).Please let the owner know how courteous, thorough, and patient Wayne is with his recent visit. He takes the time to go above and beyond to explain the issues for me to make the right choice.read more
Scott T.
21:23 23 May 23
Excellent company. Handled conversation from oil to gas to heat pump. Great crew(s). Also had them repair some tub/shower plumbing.
Jenny S.
00:51 13 May 23
Phinias is always efficient, thorough and friendly. Thank you!
John D.
11:03 28 Apr 23
Gabriel P.
17:40 17 Apr 23
An American values company. Back to civilization! Push away the cultural degradation! Thay are able and I trust them with plumbing, heating, cooling and electrical in my home.
Walker C.
16:02 13 Apr 23
Randy B.
16:48 06 Apr 23
Taylor was on time, did a good repair on two leaks, and was patient answering my questions.
Harry Z.
21:55 31 Mar 23
First job we hired Basnett for was a range ino, helpful, and resolved unexpected problems quickly. He also wore shoe covers to prevent tracking dirt into the home.Second job was a normally routine... leaky shower lever faucet repair that homeowner was unable to complete because valve was encrusted with 27 years worth of minerals and rust. Since the shower also did not have a cutoff, the downstream consequences of an unsuccessful repair were the entire water supply of the home being off line for a lengthy periof of time, and larger-scale plumbing and wall repairs to the bathroom infrastructure. Technicians were able to remove and replace the lever valve without more extensive repairs. (There was a two week wait for a non-emergency appointment.) The technicians were courteous, informative and cleaned up quickly and thoroughly.Third job was a complete replacement of a boiler and hot water system, adding,, along the way, an extra zone and heater in the garage. John Condo and crew were cordial, professional, and quick. They cleaned up after themselves, and sat down to explain the operation of the new systems.afterwards. Well done."Completely satisfied." He was thorough, professional, informative and helpful. Send him next time.Wayne visited us several months later to go over filtration systems and do a minor plumbing trouble shoot. He was, as expected, punctual, thorough, and quick. Great visit. Looking forward to his proposal.read more
James L.
15:39 30 Mar 23
I recently had my water heater maintained and cleaned by this plumbing service, and I couldn't be happier with the experience. The technician was incredibly knowledgeable and courteous, arriving... right on time as promised. Thanks to their thorough work, my water heater is running like new again.read more
Jay H.
17:14 29 Mar 23
Wayne was a great source of information and I’d gladly encourage folks to work with this company and ask for Wayne!
Chris M.
14:38 29 Mar 23
Great service by Wayne
Tony I.
14:30 28 Mar 23
Phinias has been over a few times and is always prompt and professional. He does very good work on everything I’ve thrown at him. Highly recommend.
Ko B.
16:14 27 Mar 23
Great group. The staff is friendly and knowledgeable. Wonderful to work with
Rob R.
13:16 27 Mar 23
Very happy with the service provided. Will definitely call them for future plumbing needs.
Jennifer S.
22:48 24 Mar 23
The crew at Bassnett treats are family like their own. They installed a great system in our house and always super responsive when we have a question or need maintenance. Highly recommend!
Anne A.
19:54 24 Mar 23
Had heat pump installed with 6 mini-splits. Work was scheduled promptly after we accepted the proposal, technicians were professional, polite, explained things well, cleaned up. Work done in less... time than estimated. Estimate included all work, including electrical.read more
Renee F.
22:53 21 Mar 23
Showed up when we were told he'd be there. Assessed issue and explained best procedure to get heating system running efficiently again. Serviced system and was extremely helpful in his explanation of... services performed. Offered further suggestion on up keep of system and left area cleaned well before leaving.read more
Bob P.
22:38 16 Mar 23
Also great professional service. They were on time and worked quickly and left everything clean when they were done.
Courtney W.
16:42 15 Mar 23
Lauren B.
14:57 11 Mar 23
Wayne was great! On time, fixed the issue quickly.
Jesse W.
00:46 11 Mar 23
Wayne was excellent! Very courteous and professional. Very knowledgeable and was able to detect and repair my leak very quickly. I will use him again!
Ward B.
20:44 10 Mar 23
Phinias was very professional and friendly. He seems to have fixed the gas leaks we had around our furnace.
Mukundapriya R.
03:06 06 Mar 23
We had the rusting toilet pipes replaced and had him evaluate couple of dropped vanity sinks. Taylor was very knowledgeable and professional. He clearly stated why he wouldn't be able to fix the... dropped sink and recommended a countertop company. And then got down to replacing the toilet pipes. He did the job quietly and efficiently.read more
Christopher J.
17:10 03 Mar 23
Great work by Wayne and his apprentice Aanycia. It is really nice to see women considering the trades as a possible career path.
Andrew B.
20:13 02 Mar 23
Basnett did a full replacement of our hvac. Their quote was very detailed and complete. The jobs site was left immaculate and their work is beautiful. Crew was very polite and took care not to let... our animals out.Definatley a well run shop and worth a good hard look if you need anything hvac electrical or plumbing.read more
Erin H.
22:56 28 Feb 23
Howard M.
23:46 27 Feb 23
He was excellent in his troubleshooting and repair of the problem. In this incident he gets the highest recommendation from me. He is highly skilled.
Leslie R.
12:04 25 Feb 23
Today’s appointment was the second time I have had a plumbing issue and called Basnett. Phineas was the technician both times. He was on time, extremely efficient and left the bathroom in pristine... condition both times. I highly recommend him. I will definitely call Basnett again for my plumbing and heating issues.read more
Mitchell K.
23:50 24 Feb 23
Inducer motor broke. Jay was great and got my heat back up before a big cold front came in.
Christine G.
00:22 20 Feb 23
Taylor was great! He is professional, skilled and personable!
Valeriy P.
17:56 14 Feb 23
linda S.
21:48 10 Feb 23
A+
Sal A.
19:39 08 Feb 23
Colleen G.
21:58 07 Feb 23
Wow! These guys don’t let you down. They pickup the phone 24hrs a day and are ready to help. They are professional, caring and just nice to work with. All of their technicians are top notch as is... their internal communication system in combination support excellent service.read more
Samantha S.
00:16 07 Feb 23
Got a bio about my tech before they showed up. Tech was professional, showed up in the time range, and took about how long he estimated it would take.Got a full report and I'll be having them back... for more repair work soon.read more
Susan B.
15:13 06 Feb 23
Installed recessed lighting, repaired no working outlet, installed new outletsGreat communication with the office and with Michael. Work was completed quickly with perfect explanation of what was... needed and costs. Can’t say enough about this company and the professionals they have working for them.I will keep their information on speed dial!read more
Jim H.
22:45 02 Feb 23
Taylor was very polite and professional. He helped get my heat going again made some positive recommendations and was up front with pricing.
Dan B.
19:21 31 Jan 23
Professional and friendly service call. Tech was neat and explained everything adequately.
Margaret
21:36 30 Jan 23
Highly recommended. Very professional and knowledgeable.Have been Basnett Plumbing for boiler installation, boiler service and all other plumbing services.Great communication in person and via... text/emailread more
Karen M.
01:36 30 Jan 23
Aanycia was great! She did a stellar job installing our kitchen faucet. She’s very personable and neat. Nice job!
Jonathan G.
17:03 24 Jan 23
Neela de Z.
03:27 22 Jan 23
Roger Morse and his team did a superb job of installing 6 ACs in our home last week. They were punctual, friendly, and worked long hours to get the job done. They were technically expert and... explained things to us in plain language as they went along. We recommend their service to anyone who want to have ACs installed.Neela and Larryread more
刘刘功岱
21:43 19 Jan 23
Mike V.
23:16 18 Jan 23
Bruno G.
19:52 18 Jan 23
Very professional communication end to end for a perfect outcome.
Christopher W.
14:18 18 Jan 23
During one of the hardest and most important times of year (New England winter!), Basnett was quick to get out to us within a few days of our reported issue and the tech they sent out, Jay, was... personable and professional. Got our immediate issue resolved (flame sensor) and were low to recommend followup and maintainance services in a straight forward manner without feeling like they were trying to up charge. Really took good care of us.read more
Anne K.
15:39 17 Jan 23
Taylor was very easy-going and friendly and fixed the drip on the water tank. I also appreciated that he took the time to explain the situation, what might be causing the drip, and what the correct... water pressure should be coming into the house. That was helpful and respectful.read more
Dan F.
22:50 15 Jan 23
Stephen J.
23:24 14 Jan 23
Michael G.
02:05 14 Jan 23
Needed to replace a water heater that was starting to fail. Confirmed that I was wanting to move forward with replacement and they were able to send a tech with 1 hour! Showed up on time, worked... quickly, and left as if they were never there. Very professional and personable techs!read more
Sarratt Y.
19:40 11 Jan 23
Very professional. Came and helped me diagnose leaks in my heating system.
Kevin B.
20:19 09 Jan 23
Jay was great. He explained all my options thoroughly and fixed the issue quickly. Thanks Basnett for hiring such great employees!
Gregg I.
15:50 09 Jan 23
We were overdue for preventative maintenance for our oil boiler and hot water system. Jay came through and did a great job in a short amount of time. I didn’t know how badly poor water quality... affects the system and will be more regular with our PM going forward. It was good to touch on water purification systems and put it on the project list. I really appreciated all the attention he gave my questions and I’m definitely satisfied with the support that Basnett provides.read more
Wendy Gloyd she H.
13:13 04 Jan 23
We needed electrical repairs to a switch not working and a bathroom light fixture replaced. Michael and his assistant were extremely friendly and did an excellent job for us! He was very... communicative about what he was going to do, asked me any relevant questions about preferences and performed the work efficiently and cleanly. He checked with me to make sure everything looked as expected before leaving. Pricing was fair and is guaranteed. I’m very happy and will definitely use him again. It was also a bonus that he had time in his schedule when other contractors I called were booking way out on their calendars. Thanks, Mike!read more
Simon A.
21:44 03 Jan 23
Great service. Install and clean up were excellent
Lillian W.
21:30 30 Dec 22
Explained the maintenance packages very well. Completed the maintenance on the heating system and the water heater. A/C will be scheduled for the Spring. I feel secure in knowing the maintenance... has been completed in a very professional way. Thank you!read more
Leslie P.
20:37 22 Dec 22
Naren
18:16 16 Dec 22
Great experience with Basnett getting our furnace serviced. Technician Jay arrived on time, explained the work/pricing very clearly, and did a thorough/clean job overall. Very professional. ... Looking forward to using them again.read more
James S.
20:48 12 Dec 22
Taylor did an outstanding job putting in a new shower head in my bathroom. He was very clear with going over pricing and what work / labor needed to be done,
Jane C.
03:36 06 Dec 22
Very professional, thorough and polite. Great experience today.
William N.
22:52 02 Dec 22
Phinias was a pleasure. On time and made quick work of our leak.
Mike B.
22:18 02 Dec 22
David C.
00:43 02 Dec 22
Zach was great. His work was professional and well executed. The pride he took in his work gave me confidence that I was getting the best solution for my house. Heat pumps are still new to the... market and he was very knowledgeable. I would recommend him and Basnett.read more
Peter B.
17:09 01 Dec 22
Basnett is great to work with. Good communication, good quality, and good people. Jay and Phinias were both great to work with. They listened, they explained, and they improved the system. Thank you... Basnett.read more
Wendy J.
16:30 23 Nov 22
As always, Basnett’s technicians are fantastic: on time, prepared, deeply knowledgeable, professional…I can’t recommend them highly enough
Toni M.
13:44 20 Nov 22
Harriet B.
16:12 19 Nov 22
Jay was right on time for appointmentKnowledgeable and explained everything thoroughlyConsiderate of houseWould recommend
J B
01:09 19 Nov 22
Basnett is a well run, professional company. Taylor was here for over 5 hours, until about 8pm on a Friday, working on our heat. He kept us updated, was very knowledgeable, and a true professional.... Because of employees like him we will continue to use Basnett.read more
Elaine C.
20:54 18 Nov 22
Wayne just left our house after an emergency repair, and as usual he was terrific. He's experienced and professional, explains in detail the diagnosis and repair work needed. He's friendly and... answers all of my questions. Great customer service.read more
Moses A.
14:29 18 Nov 22
Jessica M.
20:10 17 Nov 22
Scott S.
18:57 17 Nov 22
Taylor was knowledgeable and very friendly. He gave me estimates before the work started!And became the giant vanity he was installing was not in the bathroom yet, he asked if he could help me and... then helped position it exactly where I wanted it. Above and beyondread more
Vicki H.
17:38 17 Nov 22
Phinneas was very polite and explained what was needed and why
Stevan S.
02:09 16 Nov 22
Service technician Jay sets a very high bar for anyone to exceed. He is extremely personable, and very knowledgeable regarding the equipment to be serviced. In this day and age, it is rare to meet... someone in the service field who has as much compassion about their work, yet at the same time, is attentive to their customer's needs. By the time Jay left, both my wife and I felt as though we had met someone who could easily have been a family member.As a retired small business owner, I feel that any employer would be exceedingly well served to have the privilege of having such an individual on their team.As stated in the beginning: a very high bar indeed, to surpass.read more
Gauri D.
22:36 15 Nov 22
Roger was pleasant and professional. He was responsive to our requests and did a good job.
Jessica C.
18:03 14 Nov 22
Wayne is excellent and very friendly!
Emily W.
23:25 13 Nov 22
Chris M.
20:33 10 Nov 22
Jerry B.
18:28 07 Nov 22
Veronica R.
13:33 07 Nov 22
Shuyu L.
21:34 06 Nov 22
Jay did a good job fixing my furnace. He is professional and courteous. I’d hire Jay again.
Beth G.
16:54 04 Nov 22
Bob was professional, knowledgeable and helpful. He was on time, made sure everything was working well in my furnace and answered all of my questions!! A great experience!!
Mimi H.
21:17 02 Nov 22
Kathi M.
14:34 02 Nov 22
Great pre and post communication, efficient work, respectful technician
Susan M.
15:21 01 Nov 22
steve
13:07 01 Nov 22
I would highly recommend. Extremely knowledgeable, professional and friendly.
Dana C.
12:29 01 Nov 22
Mike and Dan are very easy to work with. They have worked on the house multiple times. Polite, thoughtful and clean-up after themselves. They updated many aspects of the electric system including... lights outside lighting this time. I would not hesitate to recommend them.read more
Aung M.
23:27 28 Oct 22
I have been their customer since 2018. Very honest and great service . They always charge you right price.
Bryan J.
22:44 24 Oct 22
Phineas was prompt and courteous during the service visit to the Hudson Fire Department. We will continue to use Basnett when you send employees like Phineas.
Jie Z.
00:55 23 Oct 22