Dressed for Safety & Very Respectful of Me
Very Professional, Detailed, and Time-Efficient
The technician was very professional, detailed, and time-efficient.
– Joseph L.
Joseph, it was great working with you! Thank you for having confidence and trust in us. Looking forward to serving you again in the future!
Professional and Knowledgeable
Professional and knowledgeable… Paul Bilodeau patiently took the time to carry portable AC unit around the room so I could try it in different spaces. Then ended up asking to have it installed in the first option. Provided excellent education on changing filters and the use of the remote.
I booked an appointment with the company for a whole-house AC maintenance visit in April. Great experience!
– Eileen O.
I Only use Basnett
WOW, I called with a problem of sediment in my water, toilet, shower, washing machine…call in the afternoon and Wayne was out to my house the next morning. He was great, explained the problem, fixed it. His job was neat and tidy. I only use Basnett.
Leo and his colleague arrived to the house on time, texted me in advance of their arrival, donned floor-protection booties, examined and then fixed and then explained the Buderus boiler problem to me. Great service! Knowledgeable and polite.
– Arlene G.
Phinias was Excellent
Phinias was excellent. Diagnosed the problem in 2 seconds, had it fixed within about an hour. No need to replace the whole boiler, just a relatively minor fix.
– Chelsey R.
Thanks for the Great Service
Phinias and his helper did a wonderful job with our annual maintenance of our boiler and hot water heater. Phinias explained the services thoroughly prior to starting the maintenance process. The area where the work was done was left very clean as if no one had been there. Thanks for the great service!
– Maria C.
He Solved the Issue Quickly
The technician Wayne was great. He solved the issue quickly.
The Technician Leo was Tremendous
The technician Leo was tremendous. Very polite knowledgeable and explained the system in easy to understand terms. Thank you so much Leo!
What I thought was a problem is actually how the system is designed to function.
Have nothing but great things to say about Basnett, their personnel and at the installation and servicing of my new heating system.
– Ed S.
I've had a Very Positive Experience With This Business From Start to Finish
I’ve had a very positive experience with this business from start to finish. From making my initial appointment for service to a follow-up call and visit, they have been helpful and responsive. Leo, our technician, was friendly, punctual and dedicated to solving our problem. I also really appreciate the text updates and reminders. I highly recommend!
– Tami D.