Reviews


Boiler Maintenance in Townsend, MA 01474

“Always a great experience! Everyone is always so nice, respectful and thorough! Great company!”
- Jennifer D.

Boiler Repair in Westford, MA 01886

“Wayne was very good. He took the time to explain things to me and was very professional.”

Boiler Installation in Boxborough, MA 01719

“This was a 1+ day installation of a new boiler supervised by Paul L. Finished product is great and the docs given to me are thorough and detailed. The attention to detail and cleanup were meticulous. Credit to John F. for recommending the new system.”

- Ethan B.

Boiler Maintenance in Lunenburg, MA 01462

“Just wanted to compliment Leo on our recent maintenance for our boiler and hot water heater. Following the COVID protocol, he explained the whole cleaning process along with the choice of service contract options. After completing the maintenance, Leo left the maintenance area spotless! Great experience all around!”

- Karen M.

Boiler Installation in Ayer, MA 01434

“We had a great experience with Basnett! Our very old boiler finally stopped working right as an October cold snap hit, and every staff member we worked with at Basnett was so helpful and accommodating in getting us set up with a solution. Nancy was very kind and responsive in coordinating our appointments, and John came out during a snowstorm to provide several competitively priced high-efficiency options for replacement. We compared quotes from a few local providers, and John’s suggestions stood out as being both well-priced and well-suited to enhancing the comfort of our particular home. We were thrilled that the Basnett team was able to fit us in for next-week installation during a very busy time, and Paul B did a great job with installation – very professional, communicative, and prompt. Grateful to be sitting in a heated home as I write this review and thankful to the Basnett team for turning a stressful experience into a smooth home upgrade – in addition to working heat, we now have more storage space and better hot water!”

- Mari R.

Plumbing Repair in Littleton, MA 01460

“The technician showed up on time and did a great job fixing my outdoor faucet.
Thanks!”

- Aaron B.

Tankless Water Heater Repair in Littleton, MA 01460

“We’re happy that our tankless water heater was repaired!”

- Victor G.

Water Heater Replacement in Westford, MA 01886

“Excellent service on a weekend, prompt and professional. Thank you!”

- Lee R.

Heat Pump Installation in Acton, MA 01720

“We recently had a heat pump installed by Paul after Jake’s initial inspection, and it was a top-notch experience! Jake was extremely knowledgeable & very easy to communicate with over email/phone as we decided what kind of an HVAC system to move forward with. Paul showed up on time to begin the installation, was easily able to answer any questions we had about the setup. Since the installation, our system has been functioning quite well, and passed all required post-install town inspections with ease! We would definitely recommend Basnett highly to any of our friends!”

- Alex N.

Plumbing Replacement in Littleton, MA 01460

“Wayne Lambert was very professional replacing my kitchen faucet and repairing a leaky pipe and replacing my outdoor spigot. We also discussed future work and gave me an estimate. I am very happy with Basnett Plumbing.”

- Crystal B.

Need HVAC Service?

Contact the experts at Basnett Plumbing, Heating & AC.

Call us at 978-486-3767!