Reviews


Zone Control System Repair in Acton, MA 01720

“Taylor was great. Fixed the zoning issue with the circulator almost immediately and also noticed my hot water heater was dripping so he added a pressure control to the main line and replaced part of the heater. I couldn’t have asked for someone better.”
- Jake P.

Boiler and Water Heater Maintenance in Arlington, MA 02474

“Bob was great, as was Wayne!”

- Ruth S.

Gas Furnace Repair in Chelmsford, MA 01824

“Wayne responded to my Sunday morning emergency no heat call in a timely fashion and got the issue taken care of ,He also made some great suggestions. I was impressed with the quality of service Wayne and Co. delivered to get my heat back on. Thank you !”

- Matthew C.

Plumbing Replacement in Westford, MA 01886

“Wayne was excellent, as always. We had Wayne replace a couple of toilets, some sink drains, install a new condensate pump on the tankless hot water heater and install three shower heads. He arrived on time, was very neat and professional, and was very efficient in getting the job done. He was good at providing tips and hints about keeping our plumbing in good working order. We have used Basnett for many years and they will always be our “go-to” for plumbing, heating, and A/C issues.”

- William T.

Plumbing Replacement in Boxborough, MA 01719

“Wayne did a great job!”

- Glenn B.

Air Conditioner Repair in Ayer, MA 01432

“I couldn’t leave a review with my phone, so I came to the website. I have had service performed by Leo, 2x. Both times he was phenomenal! He explained everything he was going to do to repair the issue, etc. He is very pleasant and very good at what he does.
Thank you”

- Gina D.

Electrical Installation in Concord, MA 01742

“Mike was great!”

- Sarah R.

Plumbing Installation in Ayer, MA 01432

“Thanks Wayne!”

- Chris H.

Air Conditioner Maintenance in Sudbury, MA 01776

“Leonel did a great job!”

- Pamela W.

Water Heater Installation in Westford, MA 01886

“As my hot water heater was in need of timely replacement, Basnett Plumbing scheduled a prompt appointment. Phinias arrived the next day with a new, high quality water heater. Throughout the tank installation, Phinias was professional, courteous, friendly, hard working, while easily answering all of my questions throughout his stay. His manner and expertise was exactly what any home owner wants to see. While replacing the water heater, he protected my flooring with a runner and he always wore shoe covers. Phinias neatly cleaned up after the project completion, which was a very thorough job. I cannot speak highly enough for his outstanding service, and I give Basnett Plumbing rave reviews during the two times that I have called on them for help.”

- Christina M.
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Susan B.
Susan B.
15:13 06 Feb 23
Installed recessed lighting, repaired no working outlet, installed new outletsGreat communication with the office and with Michael. Work was completed quickly with perfect explanation of what was... needed and costs. Can’t say enough about this company and the professionals they have working for them.I will keep their information on speed dial!read more
Jim H.
Jim H.
22:45 02 Feb 23
Taylor was very polite and professional. He helped get my heat going again made some positive recommendations and was up front with pricing.
Gabriel P.
Gabriel P.
22:34 31 Jan 23
An American values company. Back to civilization! Push away the cultural degradation! Thay are able and I trust them with plumbing, heating, cooling and electrical in my home.
Dan B.
Dan B.
19:21 31 Jan 23
Professional and friendly service call. Tech was neat and explained everything adequately.
Margaret
Margaret
21:36 30 Jan 23
Highly recommended. Very professional and knowledgeable.Have been Basnett Plumbing for boiler installation, boiler service and all other plumbing services.Great communication in person and via... text/emailread more
Karen M.
Karen M.
01:36 30 Jan 23
Aanycia was great! She did a stellar job installing our kitchen faucet. She’s very personable and neat. Nice job!
Krystal B.
Krystal B.
22:21 28 Jan 23
Basnett Plumbing is my commercial company for all my plumbing needs throughout the entire public school district. They are on time , trustworthy and get the Job done no matter the weather or... emergency!!read more
David E.
David E.
02:37 28 Jan 23
Our sump pump failed, basement flooded, water tank/boiler broke, and only had hours before the night time temperature set in which would have caused pipes to freeze if heat not fixed. Roger and his... apprentice, Matt, showed up early and got the job done. New sump pump, new water tank, and even FaceTimed us to help with some post-job questions after hours. Next time, I won’t shop around or even consider a competitor, Bassnet is my go-to moving forward.read more
Scott M
Scott M
20:40 27 Jan 23
Awesome as always!
Tomasz W.
Tomasz W.
16:13 27 Jan 23
Fantastic service. Prompt replay and communication. Replaces failed sump pump on the spot. Best company for HVAC and plumbing needs. Highly recommended!!!
Jonathan G.
Jonathan G.
17:03 24 Jan 23
Kathleen M.
Kathleen M.
16:43 23 Jan 23
Neela de Z.
Neela de Z.
03:27 22 Jan 23
Roger Morse and his team did a superb job of installing 6 ACs in our home last week. They were punctual, friendly, and worked long hours to get the job done. They were technically expert and... explained things to us in plain language as they went along. We recommend their service to anyone who want to have ACs installed.Neela and Larryread more
刘刘功岱
刘刘功岱
21:43 19 Jan 23
Mike V.
Mike V.
23:16 18 Jan 23
Bruno G.
Bruno G.
19:52 18 Jan 23
Very professional communication end to end for a perfect outcome.
Christopher W.
Christopher W.
14:18 18 Jan 23
During one of the hardest and most important times of year (New England winter!), Basnett was quick to get out to us within a few days of our reported issue and the tech they sent out, Jay, was... personable and professional. Got our immediate issue resolved (flame sensor) and were low to recommend followup and maintainance services in a straight forward manner without feeling like they were trying to up charge. Really took good care of us.read more
Anne K.
Anne K.
15:39 17 Jan 23
Taylor was very easy-going and friendly and fixed the drip on the water tank. I also appreciated that he took the time to explain the situation, what might be causing the drip, and what the correct... water pressure should be coming into the house. That was helpful and respectful.read more
Dan F.
Dan F.
22:50 15 Jan 23
Stephen J.
Stephen J.
23:24 14 Jan 23
Jon B.
Jon B.
16:25 14 Jan 23
Taylor was awesome. Came in and fixed 5 pumping issues without a worry.
Michael G.
Michael G.
02:05 14 Jan 23
Needed to replace a water heater that was starting to fail. Confirmed that I was wanting to move forward with replacement and they were able to send a tech with 1 hour! Showed up on time, worked... quickly, and left as if they were never there. Very professional and personable techs!read more
Jean M.
Jean M.
17:03 12 Jan 23
The technician was very polite and quite knowledgeable and professional he was very detailed and thorough in his explanation.
Sarratt Y.
Sarratt Y.
19:40 11 Jan 23
Very professional. Came and helped me diagnose leaks in my heating system.
Charles
Charles
18:13 10 Jan 23
Outstanding work by Wayne and company as usual.
Kevin B.
Kevin B.
20:19 09 Jan 23
Jay was great. He explained all my options thoroughly and fixed the issue quickly. Thanks Basnett for hiring such great employees!
Gregg I.
Gregg I.
15:50 09 Jan 23
We were overdue for preventative maintenance for our oil boiler and hot water system. Jay came through and did a great job in a short amount of time. I didn’t know how badly poor water quality... affects the system and will be more regular with our PM going forward. It was good to touch on water purification systems and put it on the project list. I really appreciated all the attention he gave my questions and I’m definitely satisfied with the support that Basnett provides.read more
Wendy G.
Wendy G.
13:13 04 Jan 23
We needed electrical repairs to a switch not working and a bathroom light fixture replaced. Michael and his assistant were extremely friendly and did an excellent job for us! He was very... communicative about what he was going to do, asked me any relevant questions about preferences and performed the work efficiently and cleanly. He checked with me to make sure everything looked as expected before leaving. Pricing was fair and is guaranteed. I’m very happy and will definitely use him again. It was also a bonus that he had time in his schedule when other contractors I called were booking way out on their calendars. Thanks, Mike!read more
Simon A.
Simon A.
21:44 03 Jan 23
Great service. Install and clean up were excellent
Jeremy S.
Jeremy S.
20:52 03 Jan 23
Lillian W.
Lillian W.
21:30 30 Dec 22
Explained the maintenance packages very well. Completed the maintenance on the heating system and the water heater. A/C will be scheduled for the Spring. I feel secure in knowing the maintenance... has been completed in a very professional way. Thank you!read more
John M.
John M.
14:53 30 Dec 22
Mike did an EXCELLENT job — came on time, immediately saw the wiring problem, fixed it in a timely manner and were very professional. DELIGHTED with the experience!
Tony B.
Tony B.
18:22 28 Dec 22
I was very pleased with Basnett to troubleshoot and service my furnace and install a new tankless hot water heater. Paul was excellent at his job and extremely courteous.We have used Basnett for... many years for all of our HVAC and plumbing maintenance, repairs, and installations. This is a quality company with excellent employees and professional service.read more
Nicholas N.
Nicholas N.
21:53 27 Dec 22
Leslie P.
Leslie P.
20:37 22 Dec 22
Michelle A.
Michelle A.
19:16 21 Dec 22
Friendly, on time service. Knowledgeable professionals that take the time to assess and properly fix the problem.
Igor B.
Igor B.
21:21 19 Dec 22
Great job.
Geri S.
Geri S.
22:13 16 Dec 22
Excellent service and advice very professional
Sal A.
Sal A.
20:23 16 Dec 22
Naren
Naren
18:16 16 Dec 22
Great experience with Basnett getting our furnace serviced. Technician Jay arrived on time, explained the work/pricing very clearly, and did a thorough/clean job overall. Very professional. ... Looking forward to using them again.read more
James S.
James S.
20:48 12 Dec 22
Taylor did an outstanding job putting in a new shower head in my bathroom. He was very clear with going over pricing and what work / labor needed to be done,
Jane C.
Jane C.
03:36 06 Dec 22
Very professional, thorough and polite. Great experience today.
William N.
William N.
22:52 02 Dec 22
Phinias was a pleasure. On time and made quick work of our leak.
Mike B.
Mike B.
22:18 02 Dec 22
David C.
David C.
00:43 02 Dec 22
Zach was great. His work was professional and well executed. The pride he took in his work gave me confidence that I was getting the best solution for my house. Heat pumps are still new to the... market and he was very knowledgeable. I would recommend him and Basnett.read more
Rheetta P.
Rheetta P.
19:27 01 Dec 22
Jay was wonderful. He ck the complete ac/heat system and we were getting warm heat out of unit when he finished. He also a wire in my sump pump to keep it from getting in the way of the float. Was... very happy with his work.read more
Peter B.
Peter B.
17:09 01 Dec 22
Basnett is great to work with. Good communication, good quality, and good people. Jay and Phinias were both great to work with. They listened, they explained, and they improved the system. Thank you... Basnett.read more
Dan S
Dan S
21:57 28 Nov 22
Very caring, honest and professional !!!
Wendy J.
Wendy J.
16:30 23 Nov 22
As always, Basnett’s technicians are fantastic: on time, prepared, deeply knowledgeable, professional…I can’t recommend them highly enough
Mimi B.
Mimi B.
15:23 23 Nov 22
Toni M.
Toni M.
13:44 20 Nov 22
peter L.
peter L.
17:40 19 Nov 22
Wayne was great! Professional and explained everything. Great communication and a smart guy!
Harriet B.
Harriet B.
16:12 19 Nov 22
Jay was right on time for appointmentKnowledgeable and explained everything thoroughlyConsiderate of houseWould recommend
J B
J B
01:09 19 Nov 22
Basnett is a well run, professional company. Taylor was here for over 5 hours, until about 8pm on a Friday, working on our heat. He kept us updated, was very knowledgeable, and a true professional.... Because of employees like him we will continue to use Basnett.read more
Elaine C.
Elaine C.
20:54 18 Nov 22
Wayne just left our house after an emergency repair, and as usual he was terrific. He's experienced and professional, explains in detail the diagnosis and repair work needed. He's friendly and... answers all of my questions. Great customer service.read more
Moses A.
Moses A.
14:29 18 Nov 22
Jessica M.
Jessica M.
20:10 17 Nov 22
Scott S.
Scott S.
18:57 17 Nov 22
Taylor was knowledgeable and very friendly. He gave me estimates before the work started!And became the giant vanity he was installing was not in the bathroom yet, he asked if he could help me and... then helped position it exactly where I wanted it. Above and beyondread more
Vicki H.
Vicki H.
17:38 17 Nov 22
Phinneas was very polite and explained what was needed and why
roger P.
roger P.
18:11 16 Nov 22
Stevan S.
Stevan S.
02:09 16 Nov 22
Service technician Jay sets a very high bar for anyone to exceed. He is extremely personable, and very knowledgeable regarding the equipment to be serviced. In this day and age, it is rare to meet... someone in the service field who has as much compassion about their work, yet at the same time, is attentive to their customer's needs. By the time Jay left, both my wife and I felt as though we had met someone who could easily have been a family member.As a retired small business owner, I feel that any employer would be exceedingly well served to have the privilege of having such an individual on their team.As stated in the beginning: a very high bar indeed, to surpass.read more
Gauri D.
Gauri D.
22:36 15 Nov 22
Roger was pleasant and professional. He was responsive to our requests and did a good job.
Rob R.
Rob R.
16:42 15 Nov 22
Very happy with the service provided. Will definitely call them for future plumbing needs.
Leslie R.
Leslie R.
13:03 15 Nov 22
Jessica C.
Jessica C.
18:03 14 Nov 22
Wayne is excellent and very friendly!
Cindy P.
Cindy P.
15:57 14 Nov 22
Emily W.
Emily W.
23:25 13 Nov 22
B Thomas H.
B Thomas H.
18:09 11 Nov 22
Responded quickly to my first time call about on-demand boiler repair on short notice. Could not have been more helpful! Their tech was efficient, explained everything he recommended for service, and... was extremely professional. I recommend Basnett 101% and actually purchased an annual service contract based on my high quality experience.read more
Chris M.
Chris M.
20:33 10 Nov 22
Janel H
Janel H
22:57 07 Nov 22
The company and plumber was fabulous! Best we've every had!!! He was very polite and professional.
Jerry B.
Jerry B.
18:28 07 Nov 22
Veronica R.
Veronica R.
13:33 07 Nov 22
Shuyu L.
Shuyu L.
21:34 06 Nov 22
Jay did a good job fixing my furnace. He is professional and courteous. I’d hire Jay again.
Beth G.
Beth G.
16:54 04 Nov 22
Bob was professional, knowledgeable and helpful. He was on time, made sure everything was working well in my furnace and answered all of my questions!! A great experience!!
Susan G.
Susan G.
16:25 04 Nov 22
Always responsive, professional, thorough, and efficient. We’ve been customers for 18+ years and recommend them absolutely and completely.
Mimi H.
Mimi H.
21:17 02 Nov 22
John B.
John B.
15:54 02 Nov 22
Wayne did a great job for us installing the water heater. He’s very friendly and was able to point out some other potential issues
Kathi M.
Kathi M.
14:34 02 Nov 22
Great pre and post communication, efficient work, respectful technician
Pamela T.
Pamela T.
23:48 01 Nov 22
Susan M.
Susan M.
15:21 01 Nov 22
s M.
s M.
13:07 01 Nov 22
I would highly recommend. Extremely knowledgeable, professional and friendly.
Dana C.
Dana C.
12:29 01 Nov 22
Mike and Dan are very easy to work with. They have worked on the house multiple times. Polite, thoughtful and clean-up after themselves. They updated many aspects of the electric system including... lights outside lighting this time. I would not hesitate to recommend them.read more
Maria C.
Maria C.
20:51 31 Oct 22
Phinias arrived during the appointment window and did a wonderful job servicing our boiler and hot water heater. He always arrives with a positive attitude and eager to make the maintenance service... experience top notch!. Thanks again!read more
Patrice M.
Patrice M.
18:38 29 Oct 22
Love love bassinet plumbing have had them for a number of years now and they always do terrific work and very professional you know what's happening every single moment they even handle some rebates... they are terrificread more
Aung M.
Aung M.
23:27 28 Oct 22
I have been their customer since 2018. Very honest and great service . They always charge you right price.
Barbara B.
Barbara B.
23:56 25 Oct 22
Jay was super friendly and helpful. He did a thorough job servicing our heating system and was a pleasure to have at our home.
Jeffrey S.
Jeffrey S.
22:41 25 Oct 22
Bryan J.
Bryan J.
22:44 24 Oct 22
Phineas was prompt and courteous during the service visit to the Hudson Fire Department. We will continue to use Basnett when you send employees like Phineas.
Jie Z.
Jie Z.
00:55 23 Oct 22
Jay is professional and thorough with check, he is also friendly, I am very pleased with his work
Jojo Z
Jojo Z
15:13 19 Oct 22
Taylor was extremely professional, detail oriented, on time, quality work and exceptional customer service. He answered all my questions and was done sooner than expected.Taylor is a great... representative of the company. Thank you.read more
Irma O.
Irma O.
22:54 18 Oct 22
Very good service
Yadong Y.
Yadong Y.
19:39 18 Oct 22
Lillian A.
Lillian A.
01:22 17 Oct 22
Timothy S.
Timothy S.
22:16 13 Oct 22
Excellent. Bob was very knowledgeable and friendly. Answered all my questions, made great recommendations and was done in a snap.
Howard L.
Howard L.
13:18 13 Oct 22
Technician (Phinias) was very professional, knowledgeable, and efficient. Gas furnace required routine service under maintenance plan. Highly recommend Basnett.
nelson R.
nelson R.
19:21 12 Oct 22
Had a leak under the kitchen sink and needed it fix asap. Taylor and his colleagues took care of it (can't remember her name). Also had them install a new external pipe.Great job.
Harison S.
Harison S.
14:50 12 Oct 22
Angeline B.
Angeline B.
13:13 12 Oct 22
I've worked with Basnett for the past 6 years on various services, from furnace/boiler cleaning, thermostat replacement, fixing a leaky shower, to a referral for a sewer line clog (old house here. I... had my heat/hot water go out right before hosting Thanksgiving and they were able to quickly help - they're customer-focused supportive with scheduling. All of the technicians I've worked with have been polite and professional and interested in explaining to me exactly what they're doing.read more
Colleen G.
Colleen G.
02:47 12 Oct 22
We are very grateful for the prompt and professional service. The business owner has been good about follow up.
Anthony C.
Anthony C.
15:07 08 Oct 22
Wayne was great. Showed up exactly on time and explained everything along the way.
Meredith F.
Meredith F.
00:42 07 Oct 22
They were very professional, modern and did a quality job installing our washer and dryer in a tight space. If I need their services again, I would definitely have them back.
Stanley G.
Stanley G.
18:14 06 Oct 22
Karyn P.
Karyn P.
16:20 05 Oct 22
Mark F.
Mark F.
17:13 04 Oct 22
Wayne and Jay did excellent work. Both were professional courteous and are clearly knowledgeable about their work. We love our new faucet. We plan to use their service in the future.
mlsmlsms
mlsmlsms
14:08 03 Oct 22
Taylor was great, professional, neat and Friendly.
Andrew A.
Andrew A.
20:17 30 Sep 22
Called to help my mother with her heat. They were able to get a technician out within an hour. Prompt diagnosis and professional and kind business. Definitely recommend.
Stephen S.
Stephen S.
00:35 28 Sep 22
Tami E.
Tami E.
22:59 27 Sep 22
Wayne was awesome, he came out to my home and found a leak that could have eventually caused major damage. He explained all of my options and repaired everything within a timely manner. Thanks for... the great serviceread more
Lawrence D.
Lawrence D.
18:38 27 Sep 22
This is the second time Leonel has visited our home. Both times I would rate him 5 out of 5. I’m not qualified to know how good Leonel’s skill set is. I only know that he touches all the bases to... my unskilled eyes.read more
Brian L.
Brian L.
15:57 27 Sep 22
Gene K.
Gene K.
21:30 21 Sep 22
Patty C
Patty C
20:20 21 Sep 22
Wayne Lambert did a fantastic job installing a new hot water heater in our home. He’s extremely knowledgeable, answered all our questions, and explained thoroughly what needed to be done. I would... highly recommend using him for all your plumbing needs.read more
Chris
Chris
19:49 20 Sep 22
Great experience. Taylor was professional, pleasant and left the boiler and utility room in great shape. Thank you.
Bino S.
Bino S.
18:29 20 Sep 22
Great service
Melissa P.
Melissa P.
17:39 19 Sep 22
Everyone from quote to install who came and worked on the project was friendly and knowledgeable. It seems like this company really values the education of their employees. Jake & Bob came to seal... our ducts after Zach and his crew and Mike the electrician did the install of new heat pump and furnace and thermostat. We did recieve lower quotes for the project, but they won us over in the end and it was a pleasure working with everyone. It seems like this company also values the education and advancement of their employees, too which is always good to see.read more
Christopher J.
Christopher J.
13:59 16 Sep 22
Leonel was great. Explained everything and took great care.
Peter L.
Peter L.
22:05 13 Sep 22
The service tech Leonel, was excellent. Explained all aspects of the service and his findings. Very good service all round.
Vic S.
Vic S.
23:30 12 Sep 22
Siegel C.
Siegel C.
22:05 08 Sep 22
Phineas arrived on time. He was very friendly and professional. As requested he reviewed the Service Plans with me.Phineas did annual preventive maintainable on my Bosch Combi-Boiler. In the 7... years that I've had it Phinias did the most thorough job I've ever seen.Basnett is a very nice company to deal with. Every part of the experience was extremely customer friendly, efficient and informative.read more
Diane L.
Diane L.
17:54 07 Sep 22
Jeff B.
Jeff B.
16:25 07 Sep 22
Taylor was great - professional and personable. Knowledgeable and worked efficiently. On time as scheduled. Will continue to use for upgrades and the occasional repair.
Aldo D.
Aldo D.
20:14 06 Sep 22
I would like to say I am pleased to have the same tech I have used in the past very professional helps you understand what he is doing and what you should be aware of . Thanks Leo great service !
Wendy H.
Wendy H.
16:03 06 Sep 22
New faucets!
octapad1
octapad1
20:14 01 Sep 22
Farhad F.
Farhad F.
19:15 30 Aug 22
Phinias Muchirahondo was an absolute gem. He did everything he said and more. He was courteous, professional, friendly and prompt. We are Basnett customers for life. Their service and techs are... second to none. Phinias was an absolute joy to work with. We feel so taken care of by him. True master of his craft. Thanks again and I highly recommend Basnett to anyone looking for heating, cooling and electrical work.read more
Allison B.
Allison B.
15:16 30 Aug 22
Mike B.
Mike B.
19:31 29 Aug 22
Installed a combi boiler faster than I expected. Arrived on time and did great work. I'm a happy customer 🙂 Thanks.
Lori E.
Lori E.
18:21 26 Aug 22
I have had very good experience with all the employees at Basnett Plumbing. The office staff is helpful and responsive. The technicians have been professional, friendly, knowledgeable and will... take the time to answer questions and teach you. They do a very thorough job with the maintenance of our appliances through their maintenance program . They are helpful in trying to find ways to save you money.I have confidence in the company.read more
Craig M.
Craig M.
17:02 25 Aug 22
Leo was excellent and provided a very professional service experience. Easily recommended.
Jon G.
Jon G.
10:50 25 Aug 22
repaired leaking pipe from master bath shower. fast, reasonably priced. professional. Would call again!
Sue Rees B.
Sue Rees B.
17:30 24 Aug 22
Excellent and timely service from a very professional technician. Thank you.
Stephen B.
Stephen B.
21:39 16 Aug 22
Contacted Basnett for help installing a new bathroom sink, they arrived within an hour and Phinias was professional and went the extra mile. Will certainly use again.
Drew
Drew
19:51 15 Aug 22
5 out of 5 stars. Taylor was professional, friendly, and on time. Explained the process to me, kept everything clean and organized, absolutely excellent experience. Will be going to them for all my... household needs going forward.read more
Wayne T.
Wayne T.
19:24 15 Aug 22
Steven L
Steven L
14:37 15 Aug 22
I had Basnett install a new gas furnace and a/c unit a few years ago. They’ve been serving the units ever since. Service is always prompt and professional and the quality of work is great. I receive... a report of the visit and the technician walks me through the work done before leaving. Excellent customer service from start to finish.read more
Amanda T.
Amanda T.
13:54 12 Aug 22
We used Basnett to come over and look at a few of our sinks we were having issues with. It took just one day to get someone out here. Taylor was great! Super knowledgeable, showed up on time (in... fact, early) and answered all our questions. The service he provided was great. We will use Basnett moving forward!read more
Evan P.
Evan P.
12:21 12 Aug 22
Barbara C.
Barbara C.
12:29 10 Aug 22
Excellent service all around, from our first phone call to the completion of the job. Highly recommended for such professional... service!⭐️⭐️⭐️⭐️⭐️read more
John T.
John T.
23:14 08 Aug 22
Phinias is an a great technician both friendly and good at what he does!
Maureen F.
Maureen F.
16:25 08 Aug 22
Taylor was very pleasant very knowledgeable answered all my questions was able to have everything he needed he did a great job
Elizabeth Lin J.
Elizabeth Lin J.
21:06 05 Aug 22
Taylor Wescott was super professional, fast and amazing!! This was an emergency plumbing issue and our water heater was leaking and we have young kids so we needed hot water asap and they were able... to schedule us in super quick!!!! And pricing was fair and reasonable!read more
Vikrant J.
Vikrant J.
19:43 05 Aug 22
Great service would highly recommend.
Thomas S.
Thomas S.
17:44 05 Aug 22
Great experience. Quick and communicated the issues clearly. Highly recommend
Ryan S.
Ryan S.
15:16 05 Aug 22
Leonel is the best. Clean, courteous, and quick. Diagnosed the problem and fixed our toilet in under 20 minutes. Love Basnett.
connor H.
connor H.
17:14 04 Aug 22
Great response time I call this morning with an problem and they were able to come out that day and fix the problem quickly
Regina A.
Regina A.
19:56 03 Aug 22
Phinias was our technician and he was on time, very professional and helpful. I would recommend this company.
Tony M.
Tony M.
12:06 01 Aug 22
They text before they arrive. They arrive as scheduled and the workers are always clean and professional
Paul B.
Paul B.
15:47 30 Jul 22
Leo was professional, friendly, capable, and a hard worker. I recommend!
Leslie R.
Leslie R.
17:24 29 Jul 22
Pleasant, professional experience
Richard L.
Richard L.
14:26 29 Jul 22
As aspect the team was very polite and efficient. They did a fabulous job
Michael Z.
Michael Z.
20:32 28 Jul 22
The service was to install bathroom lights, outdoor lights, and configure breakers. Professional level work ,very responsive to customer needs, and work based on expert know-how and experience.
tracey D.
tracey D.
23:56 27 Jul 22
excellent plumber and service from the office. we now have a new plumber!
Karen B.
Karen B.
12:41 23 Jul 22
Professional Service.
Laura F.
Laura F.
15:51 22 Jul 22
Phineas and Bob were professional, neat and got the job done efficiently. I have used them for a number of years and very satified.
Rob S
Rob S
13:39 19 Jul 22
Wayne was fantastic. He installed a new toilet and diagnosed and then fixed a venting issue in our system. I'm very happy with his work.Angelo serviced the AC and did a great job! He took photos to... provide feedback and went further to clean the filter for me.read more
Sue Z.
Sue Z.
13:49 09 Jul 22
Wayne was fantastic. He explained everything and advised me what to do after the work was completed. Overall I was very happy with his work.
darshana R.
darshana R.
22:34 08 Jul 22
Chris A.
Chris A.
19:05 08 Jul 22
Came and fixed my AC without any issues. The service tech and his apprentice were incredibly helpful and kind. Will be using them again for sure!
Mary L.
Mary L.
16:10 08 Jul 22
Vincent V.
Vincent V.
11:53 07 Jul 22
Tim K.
Tim K.
01:06 06 Jul 22
Great service!
Paul G.
Paul G.
13:03 05 Jul 22
Brenda M.
Brenda M.
23:49 04 Jul 22
Thanks 😊 for the great job installing the outside faucets. Wayne is always professional taking time to review the job in hand and provide an estimate before beginning the work. He installed... two new outside faucets taking care to fill in any gaps to ensure a tight seal around the outside of our house. He kept me informed throughout the work explaining how the new faucets were being installed and how to care for them during the winter season.you for responding to our problem so quickly. Our plumber Lioenelwas efficient, knowledgeable and thoughtful. He diagnosed the problem and explained the solution so I could understand the work to be performed and the total cost for completion. He not only completed the work in a timely manner but he left the area clean and free of any residue from the task.I was also impressed by your text alerting me to who the plumber was along with a short synopsis of his work experience together with some interesting information about his character. This is excellent service to the customer especially in today’s society.read more
Bo W.
Bo W.
14:03 02 Jul 22
Boiler maintenance
Brandon C.
Brandon C.
23:41 01 Jul 22
Mark T.
Mark T.
03:14 01 Jul 22
Leo and Wayne systematically executed troubleshooting procedures and solved my persistent oil burner problem. Leo and Wayne are highly responsible, knowledgeable and friendly. They are both a... pleasure to work with. Thank you, Wayne, Leo and Basnett!More recently, Wayne also installed new toilets. Again he did an outstanding job and was a pleasure to work with.read more
kelly T.
kelly T.
00:46 29 Jun 22
Bassett was responsive, with a competitive quote. Wayne was great! Friendly, on time, and was ready to go. We were redoing our shower and he redid all the plumbing and replaced the leaking tub... drain. Will use them again!read more
Leo W.
Leo W.
18:18 26 Jun 22
Outstanding service, Bassett was able to move my stove installation up because of cancellation by 5 days, installed new stove, cleaned up work area and help move old stove outside for removal
Alan B.
Alan B.
16:01 25 Jun 22
Russell R.
Russell R.
17:10 19 Jun 22
Silvio M.
Silvio M.
21:04 16 Jun 22
All Basnett people showed up on time and performed `very well and did a quality installation.
Kristyn M.
Kristyn M.
03:17 15 Jun 22
Thank you! Great experience . Plumber was timely, neat and polite .
Denise M.
Denise M.
13:02 11 Jun 22
Brandon M.
Brandon M.
10:04 11 Jun 22
Phinias was professional and knowledgeable. He had a newer technician with him which was exciting to see as we need more young people in the trade. In addition to flushing/cleaning our instant hot... water heaters and replacing an exterior faucet, we asked Phinias to troubleshoot a booming sound which seems to be coming from the HVAC duct work. Phinias was not afraid to let me know where his HVAC troubleshooting knowledge ended and where we would need to bring in someone who was a specialist.read more
Patricia L.
Patricia L.
22:16 09 Jun 22
Leo has been servicing our boiler for a few years and now has added our AC maintenance. He is always professional and great to work with. Great customer service. Leo identifies potential issues in a... clear manner and provides some recommendations for both short-term and long-term. Would definitely recommend Leo for servicing needs.read more
Chris P.
Chris P.
17:14 09 Jun 22
Elizabeth K.
Elizabeth K.
19:00 06 Jun 22
The technician repaired a faucet and installed a new part, and made us aware of a valve that was breaking down and would have caused problems in the future, and had caused the problem that led to us... calling the plumber in the first place. Even though it was costly, we were glad to have the whole story and have the issue fully addressed.read more
Scott H.
Scott H.
15:37 03 Jun 22
Responded quickly, kept me informed, finished project ontime. Great service. He Was happy to work around a sleeping baby. Very helpful
Brian J.
Brian J.
00:40 02 Jun 22
Had an issue with my faucet that was installed less than one year ago. From start to finish they got me in quick and took care of the problem for no additional cost. Wayne was great and was super... knowledgeable. Great to know they stand behind their work.read more
Peter F.
Peter F.
21:05 01 Jun 22
Excellent service.
Jane C.
Jane C.
18:39 31 May 22
Karen B.
Karen B.
21:05 20 May 22
Jack B.
Jack B.
20:15 18 May 22
william K.
william K.
12:33 18 May 22
Phineous was here to service our AC and I want you to know that he was courteous, professional, efficient, knowledgeable, and effective.Thank you,Bill
Darcy B.
Darcy B.
17:37 16 May 22
Margaret C.
Margaret C.
21:20 12 May 22
Joe B.
Joe B.
19:35 11 May 22
Linas A.
Linas A.
01:04 07 May 22
Great
Jimyung K.
Jimyung K.
15:36 29 Apr 22
David G
David G
20:51 28 Apr 22
Kathy S.
Kathy S.
22:53 25 Apr 22
ZACHARY was very professional and kind. Topk care of everything and left no mess etc.
John C.
John C.
19:31 21 Apr 22
Leo always does a great job. Very thorough, very neat, explains everything, very pleased with the service received.
Deirdre P.
Deirdre P.
21:40 13 Apr 22
Leonel Deleon was completely professional, clean and efficient. Great job
Anton G.
Anton G.
17:56 13 Apr 22
john M.
john M.
18:59 12 Apr 22
Julie L.
Julie L.
14:16 12 Apr 22
Shane D.
Shane D.
16:49 11 Apr 22
Wayne and Dan did a great job.
Paul H.
Paul H.
21:39 08 Apr 22
Laura W.
Laura W.
22:47 05 Apr 22
I’ve used Basnett for years and the entire team is absolutely fantastic! From Robyn in the front office to Wayne for all my heating and plumbing services to Mike for my electrical services, they are... top notch! They are timely, friendly, professional, knowledgeable, and high quality. Their work is excellent.I have a complicated double boiler system and Wayne is a master at servicing it every year. He can handle any issue and leaves the work site cleaner than when he came. He’s also a pleasure to work with.I just started using their electrical services and Mike is absolutely fantastic. He hung a complicated, delicate chandelier beautifully and replaced several light fixtures and switches. His work is impeccable - precise and clean. He is a pleasure to work with and just as much of a perfectionist in his work as I am.I highly recommend Basnett! If you join the loyalty program, you save on the work and it pays over time if you use them multiple times over the year.read more
Cheryl M.
Cheryl M.
12:08 05 Apr 22
Jake was wonderful. But we live in a mobile home so he has to check to see if can be done.
Deborah L.
Deborah L.
14:53 03 Apr 22
Basnett was great as usual. Wayne and his trusty apprentice were on time, professional and most of all tidy. Been using Basnett for several years now. Would highly recommend
Miriam F.
Miriam F.
01:26 03 Apr 22
Very knowledgeable and experienced staff, really listened to our needs, and went out of their way to try to accommodate our schedule. Excellent communication all around, and very courteous and... respectful. I highly recommend them!read more
Arthur G.
Arthur G.
16:26 01 Apr 22
Technician was polite, knowledgeable, efficient, clean, friendly, and provided necessary end user instructions.
Daniel P.
Daniel P.
20:25 31 Mar 22
This was GREAT! Leo came exactly when the schedule time was. Serviced my heating system and even found a leak in a pipe and was able to fix right on the spot. It was in a tricky spot but being the... trained professional he knocked it out of the park! Thanks again.read more
April F.
April F.
14:55 29 Mar 22
Bassett Plumbing was excellent, and I highly recommend them! We had them install a Viessman 300 with rezoning, a new manifold, an indirect hot water heater, and plumbing for a water softening system.... From start to finish, everyone from the comfort specialist, office staff, to the onsite crew were professional, pleasant to work with, accomodating, and careful. They are fabulous, and I recommend them without any reservation!read more
John F.
John F.
20:15 27 Mar 22
Heather O.
Heather O.
14:21 26 Mar 22
Wayne is very knowledgeable, professional and kind. Highly recommend.
Audrey B.
Audrey B.
20:47 21 Mar 22
Fantastic people.
Rebecca C.
Rebecca C.
15:09 21 Mar 22
Replacing a 30 year old HVAC system is a huge undertaking and is a financial investment. Basnett won our trust over 2 other reputable firms. Remember these are technicians working in your home and... all of the teams from Basnett were polite, respectful, professional, clean and experts in what they do. We highly recommend them.read more
Brian J.
Brian J.
15:24 17 Mar 22
Kathleen
Kathleen
19:52 15 Mar 22
Leonel was knowledgeable, professional and helpful. He went the extra mile to show me how things worked so I could understand what was happening with the furnace parts. I am a satisfied customer and... appreciate the great service as always.read more
Lindsey T.
Lindsey T.
02:20 15 Mar 22
Chaoyang D.
Chaoyang D.
19:17 11 Mar 22
Wayne came in at off-hour and fixed the heating for us, so our house is warm again. Thanks for the great service, much appreciated!
Martha M.
Martha M.
20:11 10 Mar 22
Mary K.
Mary K.
14:03 10 Mar 22
James T.
James T.
00:03 10 Mar 22
Karen Root W.
Karen Root W.
17:27 08 Mar 22
Many thanks to Basnett's electrician, Michael, for his great problem-solving when we had a major electrical dilemma. Our underground electrical conduit between the outdoor meter and the basement... electrical panel had a leak, so whenever the ground was saturated ( a LOT in 2021) our main electrical line was sitting in water!! Not good. Other businesses suggested hiring a company to dig up the line, but Michael figured we could run a new line from the outdoor meter through our garage along the cable line, etc. Now we have a dry, easy to access and safe hook-up; the old line is disabled; and we know that we can count on Basnett for high quality work and the ability to think outside of the box! (Or, in this case, outside of the underground conduit!) We are super happy.read more
Jessica B.
Jessica B.
16:50 04 Mar 22
Wayne Lambert was very friendly and helpful! He answered my unrelated questions, offered great advice to us as new homeowners, and of course fixed our shower. We are happy with our experience. I... really appreciated the txt I got before the with the technicians name and picture.Updated review: once again we had Wayne come to help us install a replacement toilet and fix our bath drain. Wayne and the office people we spoke with to schedule were all incredibly personable & helpful. Very happy and highly recommend Basnett.read more
Laurette C.
Laurette C.
20:33 03 Mar 22
We had a major failure of our central AC system and with summer approaching we needed fast action.Within one week of calling Basnett we got an evaluation, a quotation with three options and new... equipment installed.We have found that everyone at Basnett is very professional and reliable.We highly recommend Basnett.Since then we have had 2 more service calls.Both were more than satisfactory.Barnett is definitely our go to place for plumbing and HVAC.On Saturday morning, February 19th, we woke up to no heat in our house.I called Basnett and even though it was a holiday weekend a technician was here in about an hour.Because parts had to be ordered the technician brought some space heaters to keep our family warm.We really appreciate your technicians experience, knowledge and patience for resolving this furnace problem.Again, I highly recommend Basnett for their expertise and professionalism.read more
Christopher D.
Christopher D.
16:53 01 Mar 22
I've used Basnett for my water heater and a couple of valve replacements for outside spigots. The service was excellent and the work was done well. Technicians are friendly, supremely knowledgeable,... explained what they were doing, and spotted problems that I wouldn't have noticed. In one case they noticed a faulty expansion tank that would have been an expensive emergency had it not been discovered. If you've had problems in the past with communication from service providers, you won't experience that here. Their office is great about scheduling appointments and communicating availability. The times I've used them they've contacted me and asked if it was OK to show up early.read more
Cheryl F.
Cheryl F.
19:47 18 Feb 22
Vey pleased with Basnett. They were neat, timely and our installer Phinias was excellent!!
Danielle A.
Danielle A.
15:30 18 Feb 22
Leo came to fix drain stoppers. Quick, professional, showed me what he did and it was fixed. Thanks! Will recommend & will use in future.
Chris B.
Chris B.
17:51 13 Feb 22
Wayne Lambert from Basnett Plumbing did an excellent job installing a new faucet in my downstairs bathroom! He spent time to answer all my questions in detail and let me know what he was doing each... step of the way. Wayne actually cleaned my sink before putting the new faucet on. I will definitely call Basnett for any future plumbing needs.read more
kathy S.
kathy S.
20:43 11 Feb 22
outstanding service - very happy with the work Leonel did for me
George C.
George C.
18:27 10 Feb 22
Replaced the dryer vent and dryer gas line. Safe again. Thanks!
Scott R.
Scott R.
17:15 10 Feb 22
t D.
t D.
16:16 05 Feb 22
Wayne was very friendly, professional and diagnosed our no heat issue quickly and accurately. He was able to get the heat up and running in short order much to our relief!
glenn B.
glenn B.
17:48 04 Feb 22
Elizabeth S.
Elizabeth S.
11:46 04 Feb 22
The plumber work was efficient and effective. Now a new kitchen faucet is working well and easily.
Lety S.
Lety S.
19:00 03 Feb 22
Casey H.
Casey H.
14:08 03 Feb 22
Amy F.
Amy F.
16:57 28 Jan 22
Sam C.
Sam C.
16:49 28 Jan 22
Performed high quality work, all interactions with staff were very friendly and amenable, were willing to go the extra mile to accommodate various requests. Great experience, will be using them again... for future projects. Big thanks to Zach, John, Wayne, and co.read more
Jon
Jon
15:05 25 Jan 22
Wayne was fantastic. Personable and very detail oriented. Absolutely great job and would recommend Wayne and Basnett plumbing to anyone.
Geraldine P.
Geraldine P.
19:20 24 Jan 22
Phinias was very friendly and overall great! I definitely recommend this company for all plumbing/heating and related needs! Very satisfied customer!
Michael K.
Michael K.
14:08 24 Jan 22
Yan X.
Yan X.
20:58 21 Jan 22
Sarah W.
Sarah W.
15:49 21 Jan 22
Wayne was fantastic!
Shirley T.
Shirley T.
16:42 20 Jan 22
Very thorough in explaining what he will be working on. At the end of his work, Phinias showed me some pictures of the before and after. Polite and patiently explain the heating system. Phinias was... prompt in sending out the maintenance and invoice email. Very easy to work with.read more
Ted R.
Ted R.
17:49 19 Jan 22
Jason Kafalas (.
Jason Kafalas (.
16:47 19 Jan 22
Spencer M.
Spencer M.
19:26 18 Jan 22
Basnett has done lots of projects for me over the years and Wayne recently fixed a long list of minor issues for me. He did great work and was a pleasure to deal with, highly recommend!
Curt B.
Curt B.
21:45 15 Jan 22
Techntion did a great job and was very conceret
Tabatha K.
Tabatha K.
09:11 14 Jan 22
Leslie S.
Leslie S.
22:22 13 Jan 22
Phinias was friendly and super efficient!
Family S.
Family S.
21:36 13 Jan 22
Super professional operation. Great customer service people keep you informed of the expected response time. They send out text alerts with photos of the technician, their backgrounds and training,... and details about when they’re arriving. Very professional technicians across the board - Phinias did a great job for us.read more
Suraj A.
Suraj A.
22:56 12 Jan 22
Leonel was professional and courteous and found the problem with our condensation pipe as it was frozen from two places. Within an hour he had fixed the issues, advised me on how to look out for... future issues and got our heat back on in this cold weather!read more
Andrew H.
Andrew H.
16:13 11 Jan 22
Eve
Eve
02:39 11 Jan 22
We love Basnett! They are the best! We originally came to Bassett as I liked the fact that they handle both plumbing and hvac. It has been great and highly recommend. As usual, Wayne did a great... job today.read more
Qing Wei F.
Qing Wei F.
02:19 11 Jan 22
Liz J.
Liz J.
23:48 10 Jan 22
Phinias is a member of the Basnett Team who regularly performs scheduled HVAC maintenance and repairs in my home. He is very skilled and knowledgeable and I am always satisfied with his service. I... recommend him highly.read more
Michael C
Michael C
01:15 08 Jan 22
It took awhile for parts to come in due to COVID. but, once the parts came in, Nancy was able to get a service appt the next day. pretty great for early January. The tech, Zachary, was on-time,... friendly and efficient with time.read more
Richard L.
Richard L.
22:01 07 Jan 22
They performed my annual service on my HVAC. They were professional, responsive to my needs and showed up on time (a rarity these days)
Tony L.
Tony L.
20:13 07 Jan 22
UpdateAnother year using Basnett plumbing to service my Viessman and the service was 5 star again as expected. Also, I can't say enough good things about Phinias, he's always friendly, courteous and... honest.Another company changed the nozzle size on my Viessman boiler and did not perform smoke and combustion analysis which resulted in a very sooty combustion chamber and exhaust vent. After explaining this to my Basnett technician Phinias, he explained my options and what he was going to do. He performed both before and after analysis, showed me the results and gained my full confidence and trust. Phinias was very courteous, friendly and knowledgeable. I will be using Basnett for now on and highly recommend them.read more
kenna B.
kenna B.
18:24 07 Jan 22
Henry M.
Henry M.
20:00 03 Jan 22
Phinias was extremely knowledgeable and efficient!
Michelle C.
Michelle C.
06:53 01 Jan 22
We got Wayne to adjust our gas pipe so our new stove can fit into the wall. He was very friendly and explained all the works in detail.
Angela D.
Angela D.
17:05 23 Dec 21
Wayne is professional, polite, on time, and he explains the work before he does it. He wears foot covering and mask. Basnett gives you a pricing estimate before they start work. Basnett Plumbing... cleans up before they leave. They take pictures of the items that are broken and shows them to you. Wayne text and email when he is in his way. The estimates and invoices are sent via email for me to review and sign.read more
Paula R.
Paula R.
15:17 22 Dec 21
Leonel was on time, knowledgeable, explained the scope of his work to service our heating system and answered my questions. What a difference from the previous HVAC company we used in the past. I... wish all service technicians were as great as Leonel.Basnet Plumbing & Heating is a professional & is attentive to their customers. I know when they leave my house the service or issue will be resolved. I know I am getting an experienced & knowledgeable technicians with Basnet.read more
leviglozman
leviglozman
15:02 22 Dec 21
Wayne replaced a leaking shut-off valve as well as the sink stopper. All the work was done with high quality.
Bob R.
Bob R.
16:51 14 Dec 21
John was very knowledgeable and hard worker, made sure the job was done to satisfaction, even returning to fix something that we did not explain well the first time
Joshua B.
Joshua B.
20:40 09 Dec 21
Jeff G.
Jeff G.
00:25 04 Dec 21
Wayne helped quickly diagnose the issue (no heat) and got us situated with a temporary fix while they order the part to come back and fix for good. Appreciated his detailed explanations and good... nature; plan to use again for future work.read more
David B.
David B.
23:19 02 Dec 21
James P.
James P.
02:32 20 Nov 21
Scott C.
Scott C.
21:16 16 Nov 21
Excellent experience! From start to finish the project was seamless. John, Nancy, Jocelyn and Paul were all courteous, prompt and responsive. The price was competitive and the service was beyond... expectations! I will definitely recommend Bassnett Plumbing and Heating and will most certainly use them in the future!read more
Hal B.
Hal B.
17:58 11 Nov 21
Great job! He was cheerful, helpful, and explained everything. Total cost was less than expected. Good company!
Michelle W.
Michelle W.
22:15 08 Nov 21
Claire S
Claire S
15:25 03 Nov 21
New gas boiler combi install with all piping included. I swapped from an old oil burner. Paul & Mike did a fantastic job & my basement looks better than they found it. Super friendly guys, I would... absolutely do business with Basnett again!read more
David G.
David G.
11:13 03 Nov 21
Henry M.
Henry M.
01:02 20 Oct 21
Leon was incredibly helpful! I can’t thank him enough for his willingness to troubleshoot and his professionalism.
ann M.
ann M.
16:07 12 Oct 21
Check up of heating system. Leo was a pleasant and seemingly competent technician. So far, so good.
Bernadine P.
Bernadine P.
15:52 10 Oct 21
I had my heating system service done by Bassnett.The technician was very polite, friendly and knowledgeable about the boiler. He did a great job.
Philip G.
Philip G.
13:21 05 Oct 21
Pamela M.
Pamela M.
00:25 05 Oct 21
Called at 8am, new water heater installed by 4!
Sarah M.
Sarah M.
20:57 01 Oct 21
Perfect service. Cleaned our mini-splits. Phinias had to squeeze into a tight spot for one of our units (off of a tall ladder, no less). He was great about it. The units look & smell great, and I'm a... lot less worried about mold. Would definitely recommend!read more
Mark K.
Mark K.
00:29 24 Sep 21
Phinias was very professional and knowledgeable. He knew exactly what he was doing and was patient enough to explain stuff to me. The new tankless water heater install worked well.
Linda B
Linda B
14:15 11 Sep 21
Wayne was meticulous in his upfront care to not cause any mess by putting down rugs and heavy paper from the front door to the tub in preparation for installing new shower fixtures. He explained... everything before he started to work. He is very professional and did an excellent job with installation, resulting in an easy to use shower fixture.read more
Kimberly F.
Kimberly F.
19:00 09 Sep 21
Dan & Kyle put in 2 new toilets. They were very professional and cleaned up after they were done. They made sure the toilets worked before they left. We recommend Basnett to any one who asks for a... plumber.read more
Ruth H.
Ruth H.
23:54 03 Sep 21
Came out same day as phone call. Very much a gentleman. Well put together. Explained everything clearly.
Anna M.
Anna M.
13:59 03 Sep 21
Phinias arrived on time, expertly cut an access hole and neatly assembled a new outdoor spigot. He was polite, accomodating, and professional. I couldnt have had a better experience!
James J. D.
James J. D.
14:37 26 Aug 21
Repaired a difficult Viesmann corroded boiler connection with extreme care, patience, and great support from the mother ship.
Devon W.
Devon W.
23:07 16 Aug 21
Mike and Zack were extremely professional and very knowledgeable. Everything was clean and tidy. Real gentleman, I would recommend this company.
Natalie S.
Natalie S.
23:50 10 Aug 21
Mitchell A.
Mitchell A.
02:27 07 Aug 21
Had baseboard heaters relocated to accommodate a new kitchen design. Outstanding service. Professional, experienced, courteous and performed as scheduled and as estimated. Highly recommend!
Jeff C.
Jeff C.
20:11 28 Jul 21
Zach and Derek did a great job with the installation of my ductless mini-split system. Came on time, were super reliable, communicative, fast and efficient. Very professional and good quality work.
Collin P.
Collin P.
12:49 28 Jul 21
jim T.
jim T.
18:34 13 Jul 21
Zak did an outstanding job. He is very professional, personable and knowledgeable in his field.
Justin S.
Justin S.
18:39 12 Jul 21
Excellent work done by Basnett once again! Appreciated the service they provided and the care they take inside your home. Always a pleasure doing business with them and will continue to use their... services going forward.read more
Katie G.
Katie G.
11:24 29 Jun 21
Had new AC system installed. From proposal to scheduling to installation, everyone was very professional. They made an effort to get the job done as soon as possible because I was without AC during... an unusually warm June. The new system is great. I will definitely use their services in the future.read more
Melissa H.
Melissa H.
18:20 25 Jun 21
Wayne was awesome- on time, super efficient and friendly - fixed my issue on the spot!
David G.
David G.
22:04 24 Jun 21
Shilpi S.
Shilpi S.
19:23 23 Jun 21
Nicholas A.
Nicholas A.
16:00 23 Jun 21
Had Jake and team come clean the vents. They started about 8:30 and were done by noon. Very professional and keep everything clean
Harry Z.
Harry Z.
06:02 18 Jun 21
First job we hired Basnett for was a range ino, helpful, and resolved unexpected problems quickly. He also wore shoe covers to prevent tracking dirt into the home.Second job was a normally routine... leaky shower lever faucet repair that homeowner was unable to complete because valve was encrusted with 27 years worth of minerals and rust. Since the shower also did not have a cutoff, the downstream consequences of an unsuccessful repair were the entire water supply of the home being off line for a lengthy periof of time, and larger-scale plumbing and wall repairs to the bathroom infrastructure. Technicians were able to remove and replace the lever valve without more extensive repairs. (There was a two week wait for a non-emergency appointment.) The technicians were courteous, informative and cleaned up quickly and thoroughly.Third job was a complete replacement of a boiler and hot water system, adding,, along the way, an extra zone and heater in the garage. John Condo and crew were cordial, professional, and quick. They cleaned up after themselves, and sat down to explain the operation of the new systems.afterwards. Well done,read more
Polly B.
Polly B.
03:27 13 Jun 21
Very professional and explained everything clearly.
Bethany D.
Bethany D.
19:13 08 Jun 21
John L.
John L.
23:09 07 Jun 21
The hottest day of the year and my AC system broke. They showed up same day and took care of my system.
Kat
Kat
19:56 04 Jun 21
Arvind J.
Arvind J.
01:06 04 Jun 21
Very responsive and great service !! Wayne is the best!
J Z.
J Z.
19:14 27 May 21
Leonel was very professional, was very knowledgeable and answered all my questions.He was thorough and completed the annual AC service sooner than expected. Highly recommend him and the company.... Thank you for great service!read more
Natali C.
Natali C.
17:44 24 May 21
A/C service, professional,prompt and polite service.
Liz L.
Liz L.
17:52 20 May 21
The service that Basnett provides deserves more than 5 stars. AMAZING service. Paul L led the team that replaced the furnaces and AC units in our home. It was not a simple job. I cannot say enough... good things about the project from start to finish. John was so attentive and helpful when coming up with a plan to replace the units. Jake and Lisa came to the house the day after the unit replacements were done to seal the ducts. Very professional and personable. We also had great experiences working with Dan in the winter. Nancy was also wonderful to work with and very on top of things. Everyone from Basnett has gone above and beyond to provide the best service possible for us. THANK YOU!read more
Stu H.
Stu H.
15:06 11 May 21
Replace Central Air Conditioning System and Other Related Work
Rebel K
Rebel K
19:56 29 Apr 21
Joshua G.
Joshua G.
15:13 26 Apr 21
Tim M.
Tim M.
00:08 20 Apr 21
Rob and Jake did a great job installing a heat pump HVAC heating/cooling system in our house. Their proposal took into account factors that others hadn't thought about. We have a slightly odd older... house and they worked really hard to incorporate the system in a way that blended in. They showed up bright and early every day until the project was finished. They were super courteous and friendly and did a detailed cleaning at the end of every day. We are very satisfied and would recommend them to anyone who asks.read more
Katharine A.
Katharine A.
19:20 02 Apr 21
Timothy D.
Timothy D.
14:26 02 Apr 21
Scott C.
Scott C.
20:18 01 Apr 21
Leonel was awesome polite and very efficient! Highly recommended!
tom f
tom f
10:06 25 Mar 21
Needed a leak fixed, and had some renovation questions. Wayne was big help, knowledgeable and courteous. Explained questions I didnt know to ask. Masked, pleasant and helpful. Used Basnett for old... house, very satisfied again.read more
Eric M.
Eric M.
20:17 24 Mar 21
Jonathan S.
Jonathan S.
14:22 21 Mar 21
Very responsive to a Sunday heating emergency.
david C.
david C.
00:05 17 Mar 21
Kevin B.
Kevin B.
07:41 08 Mar 21
2/26/21 - I had recently had Basnett in to replace my water softener so I was aware of the service I could expect. When Paul and his assistant Mike showed up to replace our boiler and burner I... thought it would be hard for them to, one up if you will, the last Basnett crew.First, this job was way more than I had envisioned. Paul and Mike were straight out the entire time it seemed. While one of them assembled, the other was prepping the next two or three steps. When an obstacle occurred they were brought the supplies they needed by their company delivery person. As with the last crew, when there were options on how the install could go, there was no hesitation for them to ask how I would like it to go. I have to say, I was impressed with this crew and there work!Professional – tidy - efficient. The new boiler and burner system looks great and runs great- good work. I highly recommend this company.2/2/21 - I had my old water softener removed and a new softener and by-pass installed and re-plumbed. Wayne and Lisa were very professional and understanding. Wayne’s expertise was key in his training of Lisa. If they were not sure of how I wanted it, they made sure to ask. I could not be more pleased with the new set-up. My system looks and works just like I hoped it would!Setting up the job was a pleasure too. I worked with the owner, Lori, who was kind and considerate every step of the way. She listened to my requests and assured me they would all be met.I highly recommend Basnett Plumbing, Heating and AC!read more
Luis Q.
Luis Q.
14:23 04 Mar 21
They installed a new grass stove for me. Wayne was on time, he was very professional, and extremely fast! He wore his mask, gloves, and shoe booties appropriately and I felt totally safe having him... in my house during Covid times.read more
Philip C.
Philip C.
16:53 03 Mar 21
Keith F.
Keith F.
21:03 01 Mar 21
We had some micro cracks in the houses original cast-iron pipe as well as a very old hot-water tank the was not holding temp. We had both replaced. Basnett came in either under or at other quotes and... were very responsive. Their communication is great and the service was perfect.read more
Don H.
Don H.
23:30 26 Feb 21
The problem was more complicated than it appeared but Phinneus stayed the whole day and got it right
Kevin S.
Kevin S.
23:24 25 Feb 21
Fantastic customer service. Very professional. Most importantly: got the job done well.
Ethan B.
Ethan B.
14:03 24 Feb 21
100% satisfaction with Wayne's work. Beyond the routine repairs, he's great at identifying and explaining options.
Mark S.
Mark S.
20:51 23 Feb 21
Day 1 review - removing old boiler took 60 minutes or less - I was shocked how fast and professional this team was - the new setup was completed and all systems back on by 3pm - again I am shocked by... the efficiency and professionalism so far 👍👍👍read more
Gary P.
Gary P.
20:14 23 Feb 21
Repaired a quantity of corroded fittings. Some fittings were "very" inaccessible. Wayne was able to replace the fittings without having to remove hvac ductwork. The fittings were nearly impossible to... see visually and was extremely difficult to access. He got done!read more
Lisa M.
Lisa M.
19:58 23 Feb 21
Eugenia L.
Eugenia L.
22:07 08 Jan 21
Anthea C.
Anthea C.
21:39 07 Jan 21
Fixed toilets non-stop running and inspected heater. Toilets were not operating as they should (for years). I am so grateful these were fixed.
Kirsten G.
Kirsten G.
15:58 23 Dec 20
Amazing service! Everyone was so friendly and they were able to accommodate our emergency situation. Technician was kind enough to take an extra shift and install a new furnace so we would have heat... for Christmas. Can’t recommend them enough.read more
Joseph K.
Joseph K.
13:47 11 Dec 20
Suresh K.
Suresh K.
16:40 01 Dec 20
Wayne Lambert took care of my gas pipe fitting project and did an excellent job. He was very prompt, courteous and professional.He was so nice and explained everything to me. The gas range in the... front did not properly land into the floor, He went the extra mile to little bit cut the hardwood and ensured the range was placed in proper level in the floor.read more
Joe V.
Joe V.
12:56 01 Dec 20
I have called Basnett Plumbing on several occasions over the years and they ALWAYS deliver! They are courteous, knowledgeable, responsive, and they do excellent work. Highly recommend.
Jason C.
Jason C.
13:14 19 Nov 20
Moved to Concord in March and Was told by prior owners that Basnett was “The Best”. We’ve had them here for some urgent things (new move!) and less urgent things and all visits was spectacular. But... today, not even sure it was possible, Basnett outdid themselves. It was a potential “big” problem that Wayne manages to make small, and all things considered, painless. Simple review: Basnett is the best..... truly.UPDATED Nov 2020: Only do we stand by all we wrote above-- but in the intervening time, we have an additional needs that border on "challenging"; including an emergency call where Wayne went well above expectations. A really wonderful company.read more
Stephanie K.
Stephanie K.
12:14 16 Nov 20
Dustin W.
Dustin W.
20:40 11 Nov 20
I will post some pics soon. The team at Basnett was just amazing. Only downside was the timeliness to start the project which was about 6 weeks. However, this was true for all the companies we got... a quote from.We recently bought a new house that had an old HVAC system. We got 4 quotes including one from Basnett. We wanted to convert to gas as we had oil.Bottom line is that they beat every quote between $6-7k with products of the same quality in the other quotes. Only one that was close was if we kept oil.Not only were they great with the install they educated us about and walked us through the process of getting a Mass Save Heat Loan (0% for 84 months).Once the project was complete they processed our Mass Saves rebates that were just under $11k. Currently still waiting for these checks but were told it would be about 4-5 weeks. System was installed in late October so just in time for Christmas.They also coordinated with Eastern Propane for our new tank installation which was no cost to us (caveat: we have to use Eastern for our propane but in comparing their gas cost to other companies they seemed very similair).For reference our house is approximately 4300 sq. ft. We had two propane furnaces, two air purifiers, a 3T heat pump and 4T heat pump installed. Also, had all new smart thermometers installed.Heat pumps were 20 SEER. Im waiting to see what our new electrical bill is but my rough calculations indicate we will save more than we are paying on the 0% loan.Also, 2 years of service included. And don't forget the nice gift basket they left with us after the install. All in all so very happy we got multiple quotes as Basnett was the last one to come out...almost pulled the trigger earlier. Very pleased we did not.read more
Beach T.
Beach T.
00:35 01 Oct 20
Laurene G.
Laurene G.
18:36 30 Sep 20
Kirk H.
Kirk H.
12:13 30 Sep 20
Jenn B.
Jenn B.
22:21 29 Sep 20
Phinias was our technician today. He was very personable. He did a great job explaining what he was going to do and what everything would cost. He was also great about answering the many questions we... had. Our standards are very high and Phinias exceeded our expectations. I highly recommend Basnett and Phinias.read more
Maria Virtudes L.
Maria Virtudes L.
18:53 24 Sep 20
Crystal B.
Crystal B.
00:22 24 Sep 20
Wayne Lambert was very professional replacing my kitchen faucet and reparing a leaky pipe and replacing my outdoor spiket. We also discussed future work and gave me an estimate. I am very happy with... Basnett Plumbing.read more
Heidi S.
Heidi S.
16:45 23 Sep 20
Very courteous and professional plumber- cleaned up after himself. Explained everything in terms I could understand. Right on time.
Christine
Christine
18:04 21 Sep 20
I was extremely satisfied with Basnett Plumbing. My husband set up the appointment and they were able to come out within a couple of days. I appreciated the email they sent letting us know they were... on their way. Included in the email was a photo and bio of the person coming to our home. Phinias was professional, courteous, and very knowledgeable about the repair. Thank you Basnett Plumbing!!!!read more
Liz P.
Liz P.
13:50 18 Sep 20
Basnett replaced our boiler and has provided service over the last year. The experience has been so wonderful. Their techs are all nice, professional, and courteous (which as a woman I appreciate not... being talked down to). They use mobile technology to schedule and alert you to tech's arrival and after our boiler service showed me before and after pictures, walking me through each step of the service. I highly recommend them for any job, big or small.read more
leslie B.
leslie B.
18:12 10 Sep 20
Ed F.
Ed F.
18:45 08 Sep 20
W Stephen F.
W Stephen F.
13:05 04 Sep 20
Tricia P.
Tricia P.
11:58 04 Sep 20
Excellent experience ... professional and courteous. Everything completed perfectly
Reenie D.
Reenie D.
00:03 04 Sep 20
Wayne was extremely professional and helpful. The Basnett team was able to schedule the service sooner than expected which was an enormous help.
Steve G.
Steve G.
21:41 02 Sep 20
Wayne was our technician. He was courteous and explained exactly what he was doing and why. Very professional. They also came out same day. Great experience.
Maureen K.
Maureen K.
23:44 01 Sep 20
Larry P.
Larry P.
11:34 30 Aug 20
Richard G.
Richard G.
12:43 27 Aug 20
These guys were great from initial contact through execution of the work.They repaired our boiler. They did what they said when they said they would do it. They were COVID Safe. Each step was... carefully and clearly explained.And the serviceman, Leo was very professional and polite.read more
Jim M.
Jim M.
18:19 20 Aug 20
Amazing job. The guys that did the install did great work and very respectful of being in our house and keeping things clean and organized. 5 day project so they spent a lot of time there and they... were a pleasure to have working on our house!read more
David P.
David P.
19:31 12 Aug 20
Nathaniel B.
Nathaniel B.
01:42 12 Aug 20
Ricardo N.
Ricardo N.
20:22 07 Aug 20
Thomas H.
Thomas H.
15:30 07 Aug 20
Hudson F.
Hudson F.
20:55 06 Aug 20
Service of two Lochinvar Fire Tube Boilers for fire station. Plenty of notification and technician was on time and courteous. Very pleased with service.
Jin X.
Jin X.
16:49 05 Aug 20
John B.
John B.
19:08 29 Jul 20
Leo did a great job. Clean, professional, good suggestions. Thank you.!
Michael F.
Michael F.
13:30 22 Jul 20
Conor S.
Conor S.
13:46 17 Jul 20
Paul did a great job installing 3 mini-splits in my house. Excellent service and walked through all possible placement options. Very good service!
Leeanna L.
Leeanna L.
14:46 08 Jul 20
We had mini split ac units installed in our home. We had a great experience from start to finish. John came out to our home and assessed the best possible locations for each unit and discussed how... the units would be installed. Nancy was extremely helpful with paper work, heat loan, etc. I felt like we were more than just a client to her. She would call and check up to make sure we had everything taken care of in a timely manner. Paul came by before installation date to make sure everything would goes as planned. Paul and his crew were very knowledgable with the equipment and worked diligently and fast. I would highly recommend Basnett Plumbing, Heating and AC to anyone who is looking for mini split installation.read more
Keenan B.
Keenan B.
17:45 16 Jun 20
When they come into the house they put on booties and clearly state the prices before they get to work. Never a surprise.They arrive on time, give you heads up, and are a pleasure to work with
Laurel B.
Laurel B.
21:24 12 Jun 20
The team that installed our A/C was extremely professional, knowledgeable and really nice to interact with. We're really happy with both the hands on sales process as well as the amazing installation... team. Highly recommend Basnett!read more
Pamela O.
Pamela O.
15:54 12 Jun 20
We have had several great experiences with the Basnett team since moving to the area a couple of months ago. They've installed a new water heater on very short notice, removed a gas fireplace,... capped off the propane line, and installed a new heat pump system for us. Everyone in every department (plumbing, heating, accounts, everyone) is extremely responsive, helpful, and professional. I am not just saying this - I have pretty much never posted a google review, but felt compelled to provide a review immediately, because their service is so great. They were extremely conscious of our time/schedule, needs, budget, and safety. Wayne is great to work with and we cannot say enough about how knowledgeable Jake is on HVAC systems. He is thoughtful and meticulous about making sure that everything is working perfectly and that you are getting what you need. He even tried really hard to make sure his team did not interfere with our toddler's nap, even though they had to work in every room in the house and had a ton of work to do. He also worked really long days to make sure the work was done well and on time. We are truly impressed!read more
Leo F.
Leo F.
20:14 04 Jun 20
Basnett Plumbing was a pleasure to work with. They kept me fully informed as they completed the project.
Amy G.
Amy G.
23:04 03 Jun 20
Wayne is always thorough and easy to understand. Super professional and friendly.
John P.
John P.
20:27 03 Jun 20
It was a pleasant experience working with Basnett.
Joyce Z.
Joyce Z.
15:23 02 Jun 20
Keith D.
Keith D.
20:47 27 May 20
Robert W. C.
Robert W. C.
17:40 27 May 20
Alice F.
Alice F.
20:37 26 May 20
Best experience ever! I called Basnett Plumbing urgently looking for a plumber to replace my kitchen sink and leaking faucet as the plumber I had scheduled showed up 3 days late and refused to either... wear a mask and gloves or wash his hands before starting the job and left saying he would not do the job. So rude. I called several local plumbers and Basnett was the first to answer the phone with a live human. They were kind, professional and said they happened to have a cancellation and could come by that afternoon. As soon as I hung up I got a text message with a time window specified and at the start of the time window, moments before the plumber arrived I got another text saying Wayne would be arriving soon with his pic and description of his credentials and a few fun facts - wow - what a pleasant surprise that was. Wayne was professional, tidy, fast and polite. The job was on price quoted and he cleaned up after himself and took away all old materials to dispose of. I commend your customer experience! You know who I am calling next time I have a plumbing need!!!! Thank you! Excellent job!read more
Andrea C.
Andrea C.
17:01 26 May 20
Cynthia T.
Cynthia T.
20:24 17 Apr 20
Plumber was on time, fixed issue with upstairs old toilet, explained problems & solution. We was dressed for safety & very respectful of me. I am a senior & he made sure to wear mask, gloves & shoe... coverings. I was so relieved he came. And office manager is the best, called first to tell me he was going to be a little early.read more
Joseph L.
Joseph L.
13:37 09 Apr 20
The technician was very professional, detailed, and time efficient.
Jesse S.
Jesse S.
12:48 13 Mar 20
Installed steam humidifier in forced hot air system. What a huge difference in quality of air in house now. Very clean and professional job.
eileen O.
eileen O.
22:31 12 Mar 20
Professional and knowledgeable...Paul Bilodeau patiently took the time to carry portable AC unit around the room so I could try it in different spaces. ...then ended up asking to have it installed... in first option. Provided excellent education on changing filters and use of remote.I booked an appointment with the company for a whole house AC maintenance visit in April. Great experience!read more
Trevor
Trevor
02:34 09 Mar 20
Phinias and Nick came to replace some brass pipes and add an outside faucet to my house. They were prompt, friendly and efficient. There was a small issue, called the office and Phinias came by and... swapped out a defective faucet quickly. Great workers, and very accommodating office people. Highly recommended.read more
david C.
david C.
20:19 07 Mar 20
We had a small leak that I had misdiagnosed as coming from the 2nd floor bathroom. Basnett scheduled a visit for 8AM the next morning. The gentleman spent enough time peering up though the wall to... identify a completely different problem. His good detective work save hours, money and mess that opening up the wrong wall would have cost. Great job. I will absolutely use Basnett for all of my plumbing and HVAC needs.read more
Matthew E.
Matthew E.
20:13 06 Mar 20
I had an unfortunate leak in my ceiling that was near a chandelier. I called Basnett and they were extremely responsive in the very early hours of the morning. They were able to send a technician... (Leo) promptly and he was incredible! He explained the situation, the possible outcomes, and what his professional recommendation was. He could not have been more efficient. I would use Basnett again for Leo's services alone. Quality representative!read more
Marcus “Marcus” C
Marcus “Marcus” C
15:51 06 Mar 20
Basnett installed our new high efficiency boiler and SuperStor tank a little over a week ago and the quality of work surpassed my expectations. I had 4 other companies quote the job and was not... impressed with any of them. Tony always took my calls prior to the install and amazing to work with. I have recommended Basnett to several of our friends who are looking to get a new boiler system or split air system.read more
James M.
James M.
00:00 06 Mar 20
We've used Basnett several times and they've been great. Prompt, professional, clean, and flawless work.
Jay M.
Jay M.
22:55 05 Mar 20
Wayne and Joe were outstanding! Please take to talk with and made sure EVERYTHING was right, complete and clean!! The process of scheduling and staying informed about travel and arrival status was... outstanding (including the text message with bio and picture of the technician). We found our new service provider for HVAC and plumbing.read more
Cara F.
Cara F.
22:29 05 Mar 20
Extremely nice guys, very professional and friendly. They are thorough and do a comprehensive job. I love that they let you know who is coming to the house before they arrive too!
Maureen L.
Maureen L.
18:03 05 Mar 20
Thanks. Great job.
Baxter C.
Baxter C.
15:20 28 Feb 20
I was impressed with the service we got. The Tech knew his stuff and serviced the boiler appropriately. I like the profile of the Tech sent before arrival. If the need arises I will use Basnett... again.read more
John D.
John D.
20:09 21 Feb 20
Jerry F.
Jerry F.
16:29 07 Feb 20
I selected 3 providers online, they were the first to respond. They were able to give me a convenient time window. They also sent the name and picture of the service professional. The service... professional performed the work quickly and cleaned the humidifier.read more
Costas P.
Costas P.
15:46 06 Feb 20
Prompt and thorough repair, prompt arrival.Thanks!
John H.
John H.
18:18 29 Jan 20
Barbara G.
Barbara G.
08:52 26 Jan 20
WOW, I called with a problem of sediment in my water, toilet, shower, washing machine ... call in the afternoon and Wayne was out to my house the next morning. He was great, explained the problem,... fixed it. His job was neat and tidy. I only use Basnett.read more
Joanne N.
Joanne N.
22:03 24 Jan 20
Judith Howe T.
Judith Howe T.
03:33 23 Jan 20
Arlene G.
Arlene G.
20:48 22 Jan 20
Leo and his colleague arrived to the house on time, texted me in advance of their arrival, donned floor-protection booties, examined and then fixed and then explained the Buderus boiler problem to... me. Great service! Knowledgeable and polite.read more
Barbara T.
Barbara T.
00:19 17 Jan 20
David K.
David K.
19:24 08 Jan 20
Bob G.
Bob G.
13:40 06 Jan 20
We asked for 3 quotes to replace out NG boiler and HWH. Basnett responded quickly and Tony came to look at the job. He was thorough and went over all the options. He gave us 4 options to consider and... rated them by what he felt would work best for our needs.Ryan and his team showed up the day after Christmas as scheduled and went over the schedule that he felt would take @3 days to wrap up. After day one, we had a new HWH. After day two, we had the new boiler in place but needed some buttoning up and they came back the following week.All in all, Ryan kept us informed of progress, set backs and plan of attack and we were very happy with the overall experience. His team were professional, cleaned up after themselves and were barely noticed (other than the loud noises from their tools). Every day they cleaned up and we didn't have to really move anything out of our way when they were not there.All-in-all I would highly recommend Basnett.read more
Dick B.
Dick B.
15:20 02 Jan 20
Gregory B.
Gregory B.
17:42 31 Dec 19
Basnett Plumbing replaced my water tank today. The cost was very reasonable. The two employees were very professional and friendly. I have used Basnett Plumbing in the past and will continue to use... them!read more
Donna M.
Donna M.
11:44 27 Dec 19
Fontaine K. R.
Fontaine K. R.
21:12 26 Dec 19
Michelle C.
Michelle C.
14:20 25 Dec 19
Service has always been good. Workers are very knowledgeable and explain the work process.
Kutcha K.
Kutcha K.
21:08 23 Dec 19
Excellent work and customer service
Roger B.
Roger B.
20:26 23 Dec 19
Paul is very professional and efficient. A pleasure to work with.R
William D.
William D.
02:52 21 Dec 19
Friendly service. Great communication. Professional and clean install of a new heating system at my home.
Alexandra P.
Alexandra P.
17:14 19 Dec 19
Brian G.
Brian G.
01:51 10 Dec 19
Jake and his team were fantastic!Hired for duct cleaning and duct sealing so it was a full day job with the crew in every corner of our house. Jake, Nick and Ernest had positive and friendly... attitudes from early in the morning through till the end of the day. . They were all extremely polite and courteous.I greatly appreciated how Jake took the time to explain to me every step of the process. The team truly seemed to care about the quality of their work. They worked efficiently and diligently.I'd have them back again--though they seemed to do such a thorough job that I don't think we'll need a cleaning and sealing for a long time.read more
Christina M.
Christina M.
00:55 30 Nov 19
Kyle and Dan were courteous and truly professional. They arrived exactly when expected. Kyle detailed the work necessary to complete the the job of fixing our shower and the two men were prompt... and efficient. Their pricing was fair and they were friendly throughout the process. I will definitely request Basnett Plumbing for any future home needs and I will recommend this company to friends and family. I give them the highest rave reviews!!!!!We hired Basnett Plumbing for another project. Once again we were very glad that we did. This time the professionals were Wayne and Nick. As before, these gentlemen were prompt, efficient and courteous. I wasn't certain if both of our downstairs needy sinks could be fixed in one afternoon, but sure enough Wayne and Nick pulled off the projects. Each man took on a separate sink challenge and stayed with the work until completed. Each sink is now working perfectly!! I will continue to rave about the folks at Basnett Plumbing!!! Thank you!read more
Katelyn B.
Katelyn B.
17:31 27 Nov 19
Basnett Plumbing went above and beyond while addressing and fixing the issues I had! From start to finish it was a very efficient and easy process. The friendly service was also much appreciated!
Allison H.
Allison H.
23:32 26 Nov 19
Unfortunately we have had to call Basnett a number of times for what should be a midlife buderus boiler in the home we bought this year, but we will keep calling them based on their patient... determination when solving our troubles on the spot, expertise, open communication, availability, and did I mention patience? It is not uncommon for someone to spend hours fixing the issue as part of a diagnostic visit. I am highly satisfied.read more
Fred J. R.
Fred J. R.
14:37 26 Nov 19
This was a great plumbing experience and I can say that without hesitation given the numerous bad ones I've had to wade through to get here. With Basnett I felt totally taken care of from the very... beginning - visit, quote, scheduling and work were done with attention and responsiveness that I had not experienced previously. Appreciated very much the good feeling I am left with upon completion of this project.read more
Neuza T.
Neuza T.
22:53 20 Nov 19
Kevin F.
Kevin F.
19:48 20 Nov 19
Nice people, very professional
Maria C.
Maria C.
15:08 20 Nov 19
Phinias and his helper did a wonderful job with our annual maintenance of our boiler and hot water heater. Phinias explained the services thoroughly prior to starting the maintenance process. The... area where the work was done was left very clean as if no one had been there. Thanks for the great service!read more
David C.
David C.
15:45 19 Nov 19
Service specialist was polite, thorough and most importantly fixed our problem. Price was fair. I recommend them.
Kris C.
Kris C.
01:53 15 Nov 19
We have used Basnett to service our furnace multiple times. They are great to work with and their technicians are professional, friendly, and knowledgeable. Very trustworthy and highly... recommended!We've worked with both Leo and Phineas, and have not thing but positive things to say!read more
Google U.
Google U.
21:13 13 Nov 19
Wayne came out today to fix a leak. He actually moved the valve away from wall so it wouldn’t freeze again. We have had a couple other plumbers and no one suggested that. He, also, explained about... tankless water heater maintenance. We have had the house 8 years and did not know about that either. We are very happy with service. He was friendly, professional and knowledgeable.read more
Brian J.
Brian J.
21:27 11 Nov 19
They were here earlier than planed and fixed the problem quicky and professionally!
Peter G.
Peter G.
16:06 11 Nov 19
Judy K.
Judy K.
13:46 05 Nov 19
On time, knowledgeable, polite and informative.
Sue M.
Sue M.
18:30 02 Nov 19
The technician Wayne was great. He solved the issue quickly
Carole C.
Carole C.
00:35 02 Nov 19
Excellent service ! Very accommodating, courteous and polite technicians ! They take the time to explain things !
Suzanne L.
Suzanne L.
12:32 01 Nov 19
Barbara B.
Barbara B.
19:01 31 Oct 19
Great service. Showed up on time and got the work done! Thanks!
Mark S.
Mark S.
18:16 31 Oct 19
Bob E.
Bob E.
14:00 29 Oct 19
Hongbo Z.
Hongbo Z.
16:23 28 Oct 19
Great service, very nice & helpful technician!
James R.
James R.
14:28 25 Oct 19
Proffessional service. Polite. Good natured.
Ed S.
Ed S.
14:31 18 Oct 19
Great service!The technician Leo was tremendous. Very polite knowledgeable and explained the system in easy to understand terms. Thank you so much Leo!What I thought was a problem is actually how... the system is designed to function.Have nothing but great things to say about Basnett, their personnel and the installation and servicing of my new heating system.read more
Tami D.
Tami D.
23:58 17 Oct 19
I’ve had a very positive experience with this business from start to finish. From making my initial appointment for service to a follow up call and visit, they have been helpful and responsive. Leo,... our technician, was friendly, punctual and dedicated to solving our problem. I also really appreciate the text updates and reminders. I highly recommend!read more
Pat R.
Pat R.
09:58 16 Oct 19
Emily Busa S.
Emily Busa S.
16:54 11 Oct 19
Wayne and his colleague were professional, friendly, and did a fantastic, quick job - they were very nice about my energetic job and I couldn’t be happier with the overall job. Thank you!
Michael O.
Michael O.
01:24 04 Oct 19
Great service! Hot water heater failed and they were at our house within 3 hours to replace it. Initial contact with the office was excellent; they called back right away on questions requiring... research. Technicians were on time, friendly, knowledgeable and patient with answering questions. Couldn't be more pleased with the service.read more
Herb R.
Herb R.
18:55 23 Sep 19
I use Basnett for furnace installation and maintenance. Also a few small plumbing jobs. They always do great work and keep appointments.
Jonathan G.
Jonathan G.
00:25 22 Sep 19
MARY B.
MARY B.
06:47 18 Sep 19
Absolutely satisfied with the prompt service, the considerate and respectful manners that all the people at Basnett plumbing and heating presented.We feel the quality of work and the workers were... outstanding.The staff were quick to return and respond to any questions and issues.The work area was left immaculate.My husband and I encourage anyone considering plumbing, heating, to call this fine honest company.Pride in their work and employees.Thank youTom and Mary ByronTownsend Maread more
Amy L.
Amy L.
18:58 10 Sep 19
I chose Basnett Plumbing/Heating to replace my furnace and A/C last year and I’ve been very pleased with my decision. My heat and A/C is much more efficient; my gas and electric bills are lower. ... Their customer service has been terrific — sales, front office, service technicians — I’ve been impressed by everyone I’ve spoken to. They just came out to do yearly maintenance/inspection. They documented everything they did, everything they found (they even took away my old used A/C filters that were just sitting there waiting for me to throw them away). I can’t recommend them highly enough.read more
Rick S.
Rick S.
12:17 09 Sep 19
The plumber who came was prompt, courteous and knowledgeable. Overall, I felt the service was exceptional. I would defintely recommend Basnett to anyone!
Eric B
Eric B
11:07 08 Sep 19
We had a water heater break down and.required immediate attention. They were very helpful and responsive on a Saturday.
Matt R.
Matt R.
01:05 07 Sep 19
Phinias was fantastic. He was very patient and helpful with all my questions.
Matthew D.
Matthew D.
19:19 30 Aug 19
Tianyu Y.
Tianyu Y.
16:34 27 Aug 19
Annalise T.
Annalise T.
20:26 21 Aug 19
We called Basnett for maintenance service on our furnace and were able to get a same-day appointment. Leo and Hank were quick, courteous, and answered all of our questions. We're looking forward to... using Basnett again!read more
Jessica P.
Jessica P.
16:09 19 Aug 19
Miranda von R.
Miranda von R.
00:05 17 Aug 19
Phinias showed up to our house within the time frame noted, was very polite and direct about the work he was going to do, as well as the cost. He put on shoe booties when he entered the house, and... went in and out the basement door so as not to work up my dogs who tend to bark a lot. Once the work was done (hot water maintenance) he explained everything he had done, and took my credit card payment no problem. He also explained the benefits the offered within the first year from service. Overall my experience with Basnett was great, and I would use them in the future.read more
Lutz B.
Lutz B.
16:52 16 Aug 19
Wanting to replace an ancient oil heating in a 1950s house with something a bit more contemporary we requested quotes from a couple of plumbing companies. Most showed up, took a look, and ran away... screaming. Basnett's team accepted the challenge, and took time and pride in designing a solution that would work within the confines of the location (heat pump + gas combo, installed in the same furnace room, re-using the existing ducts).Once contracted, the Basnett team showed up in full force (I counted six people at times) to finish this complex conversion. All plumbing (including routing various lines and pipes) to the basement and the attic was finished within a week.When their subcontracted electrician refused to connect the setup to the (admittedly inadequate) main panel Basnett kept their cool and suggested solutions to make the panel code compliant. I used my local electrician to do that, and Basnett adjusted the price accordingly without any problem.Main takeaway for me is that Basnett take pride in finding solutions, and delivering quality work in difficult circumstances. Couldn't ask for more. Highly recommended.read more
Julie D.
Julie D.
20:04 14 Aug 19
Phineas is the BEST! Knowledgeable, patient and so very professional. I recommend Basnett highly.
Kelly B.
Kelly B.
10:04 10 Aug 19
Very knowledgeable, explained all that needed to be done in great detail. Looking forward to our appointment to having a nice clean efficient running boiler. Thank you
LeeAnn V.
LeeAnn V.
19:16 08 Aug 19
Phinias provided outstanding service and was extremely thoughtful, courteous and knowledgeable. He showed excellent diligence to diagnose the issues we were having with our system and provided... excellent advise and corrective action. Hoping to have a cool house once again shortly.read more
James M.
James M.
14:24 08 Aug 19
Very easy to schedule service for a condo I own. The tech was on time and worked efficiently and left the area very clean.
Guanlun X.
Guanlun X.
15:34 06 Aug 19
Good service. Quick response. Technician explains everything to us. Very helpful.
Kevin M.
Kevin M.
15:25 06 Aug 19
Phinias was able to repair a water heater by replacing a minor part which was great, and then he also relieved much concern on my part by restarting two other hot water heaters and two gas furnaces... which had turned off due to an interruption in the gas supply.read more
Melanie K.
Melanie K.
19:14 01 Aug 19
After getting a recommendation from a friend who was a former property manager, we went with Basnett when moving into our new home four years ago. So far we've gotten a new AC, furnace, and sump pump... with backup, and service and communication have always been good.Recently we had our yearly AC maintenance and Leo the technician was GREAT. He was knowledgeable, professional, and when there seemed to be an issue with the vents, he really helped me understand how the whole system worked. That is invaluable.Afterward, he and another tech (unfortunately I didn't get her name) came out to check something, and ended up really helping and advising me on a much bigger home issue that I would have had no idea what to do about. Thanks to their help and drain company recommendation, a main sewer line disaster was averted. Now THAT is invaluable!TL;DR: Basnett and Leo are greatread more
satish S.
satish S.
20:42 31 Jul 19
TJ M.
TJ M.
19:17 30 Jul 19
Taka I
Taka I
13:05 30 Jul 19
Recently we bought a house in Groton. Inside a house smell not that good, so we call Basnett Plumbing and ask them to come and clean the central AC/Heat ducts. Jake came to our house for estimate... and did clean all ducts in our house, and some patch work as well. Now inside a house smell nice and clean. Thanks for all the work!They prepare to put shoes cover, to make inside house floor not get dirty. That a plus for us.read more
M W.
M W.
19:11 29 Jul 19
Service team was first rate.Response to service request was instantaneous. One of the best Mitsubishi mini split systems installers for the Boston area in my experience.
Tracy J. P.
Tracy J. P.
13:53 26 Jul 19
Ellen Q.
Ellen Q.
01:53 26 Jul 19
Wayne and Izzy were amazing. Efficient, professional and easy to do business with. I called Basnett for a basement water leak, and Wayne diagnosed the problem and offered a solution that met my need.... Overall, a great team!read more
Arthur J.
Arthur J.
00:56 23 Jul 19
Sharon C.
Sharon C.
21:06 22 Jul 19
All employees are kind and caring. They are knowledgeable and offer several options
Linda H.
Linda H.
16:57 18 Jul 19
Linda O.
Linda O.
00:40 18 Jul 19
Alice R.
Alice R.
13:03 17 Jul 19
Lori E.
Lori E.
12:37 17 Jul 19
The technicians were top notch in their professional demeanor; friendly and intelligent.
Pamela F.
Pamela F.
16:45 15 Jul 19
I was able to arrange the service to coincide with my new countertop install which made for an easier time with not having to live with my kitchen in a state of flux for a long time. I am very happy... with the service that Wayne did at my house hooking up my new natural gas cooktop, sink and faucet. The process was straight forward, Wayne explained all the work to be performed. Everything was taken care of and the area looked great after they cleaned up. I definitely recommend Basnett Plumbing, Heating & AC.read more
Tracey B.
Tracey B.
19:38 11 Jul 19
matthew P.
matthew P.
18:12 10 Jul 19
Leo and Phinias were extremely friendly, knowledgeable, and professional. They provided frequent updates throughout their HVAC troubleshooting and service. It looks like we found our go-to heating... and plumbing service provider.Update: A plumbing emergency on the weekend had us calling Basnett again. Wayne was out to the house in about an hour from the call. Thankfully it was a quick fix. It's nice to know we can rely on Basnett in a pinch.read more
Megan D.
Megan D.
17:54 10 Jul 19
Our company has used Basnett for several important jobs including new furnace, AC updates, cleanings and some troubleshooting. They are responsive, they explain clearly what the problem is, and... always give us options in how to work within our budget. The technicians are smart, reliable, prepared and always on time. We have only good things to say about Basnett Plumbing.read more
Michael F.
Michael F.
10:30 10 Jul 19
Technicians were excellent, on time, informative, and did a great job on the two AC systems!
Nancy K.
Nancy K.
22:17 09 Jul 19
I had Basnett Plumbing remove a fiberglass tub/shower unit and replace it with just a tub. They did a fine job with that and quickly left. I felt like they were in a real hurry to leave, they didn’t... even accompany me to inspect their work. Upon first inspection, everything looked fine. I had my tile guy scheduled for the following day. He came in and started to tile the walls. Halfway through he called me in to point out that the shower head, spout, and overflow were not centered on the tub but were off by about 4 inches. Of course, I understand that the old fiberglass unit was thicker which caused the issue. However, if the Basnett guys had taken the time to explain the situation to me instead of just running off, I could have made an informed decision to have them fix it or just leave it. Now, my walls are tiled and to fix the problem will be a major expense. I’m really disappointed with their customer service.I have to say that I stand corrected. I am thoroughly impressed with the customer service that I have received from Basnett. Upon reading my initial 1-star review, they immediately sent someone to my house to inspect the work. We agreed that I would pay what I would have if the work was done at the time of install and they would pay to have the tile work repaired. I thought this was a reasonable solution. They sent someone out the following day (which happened to be a Saturday) and the work was completed within hours. My tile guy come out the next week to repair the tile. The tile work ended up costing more than the work that Basnett did. I paid the tile guy directly and worried that I might never be reimbursed for his work. However, once again the people at Basnett shocked me. I emailed over a copy of my check and the invoice from the tile guy and within days I received a check for the difference from Basnett. Once again, I stand corrected...Basnett Plumbing could give lessons on customer service!!!read more
Marcia P.
Marcia P.
15:51 09 Jul 19
Very prompt, friendly, thorough & efficient serivce. A lot got done in a short amount of time. First time I used Basnett, but I would definitely call them again.Another very positive experience... with Basnett Plumbing. A clean, sturdy,timely & innovative repair to a filthy detached wastewater & sewage drain pipe in a very cramped & dirty under-old-mobile-home work space at a reasonable price. Not for the faint of heart! Bravo once again to the Wayne & Emma plumbing service team at Basnett! They can do anything and they do it masterfully!read more
Peter H.
Peter H.
19:12 08 Jul 19
Basnett is GREAT! I called them after the people who installed the system were giving me grief. Basnett diagnosed the problem quickly. Basnett fixed it quickly. There was a wiring issue with HVAC... system from the install. Basnett recommended an electrician who came out on the 4th of July and fixed it!read more
mark K.
mark K.
17:10 06 Jul 19
Saturday afternoon in the heat, Wayne showed up within an hour of calling, was thorough in testing condenser and it’s various components and in explaining what was happening.
John C.
John C.
22:47 03 Jul 19
Leo performed a thorough service on our Rinnai water heater, explaining many things to me as he proceeded. We again have a plentiful supply of hot water on demand!
Bernard B.
Bernard B.
20:29 03 Jul 19
Effective,professional and timely. Wayne is exceptiona .
Robert V.
Robert V.
20:06 01 Jul 19
Pete B.
Pete B.
18:51 01 Jul 19
Techs called before their visit and arrived when promised. Came in, introduced themselves and got right to work. Both assessed the situation and provided the best fix for the problem. This isn't the... first time I've used Basnett but definitely consistent great service i can expect which is why i have them come back when needed.read more
Joe G.
Joe G.
14:03 01 Jul 19
Prompt, thorough, polite and good technical knowledge.
judith S.
judith S.
12:12 28 Jun 19
I called Basnett on Wednesday and they were here THRUSDAY MORNING. ( even though they had never heard of me before ) Originally I thought this was going to be a routine service call… And I asked for... it because I had heard so many good things about Basnett that I wanted to be on their customer list..Turns out… Ironically… That the day before I called my air-conditioning started acting really funky…Enter Phineas! On time to the moment at 8 AM… Phineas was great… He was lovely to work with… He diagnosed my problem explained to me exactly what it would entail… Adding coolant.. and giving me the estimate of how much that would cost depending on how many pounds I would need ...And then… Luckily… As he was finishing up… The fan stopped running ... which I then remembered it had done periodically .. Phineas immediately turned his attention to that, while I went to work in my home office… turns out it was a good thing that he found the problem because the unit was getting quite hot .. when the job was done… He came to my office as I had asked… And told me exactly what he did ....I had a great experience with this company… I highly recommend them to anyone… They are prompt… Lovely… I had two very nice conversations with the two women who answer the phones… And I had a great experience with Phineas .. I hope I don’t need them for service soon… But if I do… I hope Phineas comes back !!Thanks to everyone at that company… And by the way they are an independent small company… Be advised… These are the people you want to call ..!!!! For real!!read more
Jeff L.
Jeff L.
17:22 22 Jun 19
Jeanette C.
Jeanette C.
14:39 19 Jun 19
Leonel and Drake were very professional, knowledgeable, and completed the maintenance of air conditioning units and water heater with precision and were meticulous in taking care to be clean and... efficient.I appreciated the professional advice for maintenance of our system and recommendations for some needed repairs.read more
Delphine R.
Delphine R.
14:21 19 Jun 19
Their technician Phinias was on time, knowledgeable and respectful of our home. It was just a regular maintenance so no major problem there. Phinias spent a good chunk of time making sure that the... units were clean and functioning properly. He also advised me on the best filter to use. I would use their service again in the future.read more
Karen G.
Karen G.
22:56 18 Jun 19
John was great at giving us a quote and even came by on Sunday to answer more questions we had. We had a 3 day job for a tankless unit and they finished in 1 day. I was super shocked on how quickly... and efficiently they worked.read more
Cindy W.
Cindy W.
11:54 14 Jun 19
Basnett saved us this morning! Due to problems with a water filter, very little water was getting through our pipes. When Basnett had a cancellation they came right out. Wayne was great. He... clearly outlined the steps he would take, informing us of the risks and expense associated with each step. When the problem with the water filter became more clear, he suggested a solution that would save us a little money. Throughout the process he communicated in an open and helpful manner, including detailed instructions for maintaining the new filter he installed. I was even able to use two coupons Basnett had sent after earlier jobs! I greatly appreciate the commitment to getting the job done, while also keeping an eye on cost. Thank you Wayne and Basnett!read more
Megan Y.
Megan Y.
02:26 11 Jun 19
Jorge L.
Jorge L.
01:33 11 Jun 19
Larry F.
Larry F.
23:06 05 Jun 19
colin B.
colin B.
23:44 04 Jun 19
A very different Plumbing & Heating company. All the staff you meet are very professional , very technical and downright nice!!
Roy S.
Roy S.
17:29 03 Jun 19
The crew was on time and installed the gas oven without any issues.
Andrea M.
Andrea M.
21:55 31 May 19
Great experience with Leo. Prompt, courteous, professional, thorough, thoughtful, knowledgeable. Answered all questions, offered good advice. Would be happy to recommend his service to others.
Lou
Lou
18:56 31 May 19
Basnett Plumbing arrived right on time. The two technicians that came were very knowledgeable and very professional. I would definitely recommend them 😊 and Basnett Plumbing to anyone that... needs their type of service..read more
Scott W.
Scott W.
19:34 30 May 19
Great service!
Karen H.
Karen H.
18:47 30 May 19
Never fun to be without hot water. Was thrilled that Basnet was at my home to save the day only 2 hrs and 15 minutes after I called! Service was wonderful and everything was explained to me in such... a way that I felt I understood the issue & service needed. We have a hi efficiency Veissmann boiler and they have the expertise we needed.read more
Amanda A.
Amanda A.
21:30 29 May 19
We had them install ductless splits years ago and they're still working great with no issues. The entire company is extremely knowledgeable and wants to make sure whatever they do is efficient and... will last as long as possible while keeping you comfortable and saving you money on energy. Highly recommend!read more
Ed S.
Ed S.
11:56 24 May 19
Paul, Luke, Joe and Brendan were very efficient and had my new furnace and ac installed in a day. The work area was clean and clear at the end of the job. The crew cleaned every area they were in.... I'm very pleased and highly recommend Basnett.read more
Deborah B.
Deborah B.
01:08 24 May 19
Basnett Plumbing, Heating and AC have been my only plumbers for over 15 years. I recently added their HVAC services.I trust their expertise and I value their commitment to stay current in the... industry. They are thorough in both their service and follow through. I know I can count on Basnett in an emergency to be there for me.There are many companies that provide these services. Basnett is my only choice because I have complete trust in the men and women that work for Basnett. Things go wrong when I am far from home. Basnett has access to both of my homes because, beside their competence, Rob and Lori Basnett have the nicest people working with them.We have been loyal customers of Basnett Plumbing, Heating and AC but they have been equally loyal to us. That is very hard to find these days.read more
Joseph M.
Joseph M.
12:36 20 May 19
1) Administrative/Customer Support: Outstanding! Contacted Nancy in front office with difficult problem (i.e., drain pipe leaking inside wall cavity) to request rapid assessment and fix. Nancy... understood urgency of problem, actively juggled and reworked schedules, and provide regularly updates to setup a visit and evaluation by plumber!2) Responsiveness: A matter of hours!! Wayne arrived within a few hours of my initial call/conversation with Nancy and diagnosed the problem within seconds! Explained in detail what needs to happen in order to effect a repair and provided a graduated estimate range based on the level of damage that is found once the wall was cut open.3) Technical Expertise: Unmatched! Paul and his apprentice arrived on the scheduled date and time and effected the repair in the rain in less than 2 hours!4) Overall Customer Experience: Extremely Pleased/Delighted!5) Will recommend to friends, neighbors, co-workers, etc without hesitation!Joe M.Littleton, MAread more
John M.
John M.
23:00 14 May 19