Reviews


Plumbing Replacement in Littleton, MA 01460

“Aanycia and Wayne were very respectful and professional. They went above and beyond with their service. I would highly recommend Basnett Plumbing and will use them again.”
- Dona C.

Radiant Floor Heating Repair in Groton, MA 01450

“Just want to report that Wayne and Aanyicia finished up a few minutes ago. They did a fantastic job quickly locating the problem.

There was an air blockage in the master bath radiant heat circuit that likely occurred last week when the water flow sensor was being replaced. It should have been bled.

At the same time, Wayne noticed that a heat coil circuit that was removed when Zach replaced the SpacePak AC air handler in the garage also needed to be bled and closed. We abandoned the auxiliary heat coil circuit when you installed the new AC unit a couple months ago.

Thank you for your prompt response to my call. Please also let Wayne and Aanyicia know how much we appreciate their professionalism and the service we receive from them and from the entire Basnett crew.”

- Bill K.

Plumbing Replacement in Westford, MA 01886

“Great service”

- Laurei S.

Gas Furnace Maintenance in Maynard, MA 01754

“I recommend using Basnett Plumbing. I got my furnace maintenance done today and the service technician was great. Jay was professional, courteous and knowledgeable. His customer service skills were exceptional.”

- Laura G.

Gas Furnace Maintenance in Westford, MA 01886

“Matthew Stroffoleno serviced the maintenance program for the AC & Furnace on October 25th.
He provided outstanding service and was very customer service oriented.”

- Katherine B.

Sump Pump Replacement in Littleton, MA, 01460

“We have a sump pump that lives in an 18 inch hole under the steps of our bulkhead, and it has kept our basement dry for 19 years.  But according to the apparently immutable Law of Nature that plumbing emergencies only occur in the evening of a holiday weekend, we discovered that the pump had died (it was preventing us from flipping its circuit breaker into the “On” position) just before the start of Labor Day weekend—and just before the forecast was calling for a solid week of daily thunderstorms.

After the summer drought, the sump pump hole was bone dry, and it didn’t seem likely to me—or the folks at Basnett—that even a week of 1/4” to 1/2” daily rain accumulations would be enough to bring the level of the groundwater up by 18 inches in a week.  So I scheduled the replacement of the pump for Basnett’s first regular (as opposed to emergency) appointment—a week from Labor Day, and a couple of days after the rain was finally expected to stop.

But I forgot to take into account that the reason our sump pump was so important was that we have a spring running under our foundation—from the corner where the sump pump is to the opposite corner where the furnace and water heater are.  And regardless of how much the overall level of the groundwater rises, a significant amount of any new rainfall flows directly into this spring.

So after the first afternoon/evening of heavy thunderstorms, our sump pump hole had filled up to less than 6 inches below the surface of our basement floor.  An even heavier rain storm was forecast for the next afternoon.  It was now clear that without a new sump pump, we not only weren’t going to keep our basement dry until our regular appointment, but we might not make it through the next day.

Unfortunately, “the next day” was Sunday of Labor Day weekend. So I called Basnett back on Saturday evening to see if there was ANY way we could get an emergency appointment to have our pump replaced sometime on Sunday.  And they asked me if 8 AM was OK.

The person who Basnett sent to spend his holiday Sunday morning swapping out our sump pump was Bob DuBuque.  We had, of course, jumped on the 8 AM time slot, but that left barely an hour before my wife and I were supposed to be at choir rehearsal for that morning’s church service—which I had made Basnett aware of.

So the first thing that Bob did that was over and above was to arrive at 7:30 AM (after warning us with a text/email), which allowed him to finish swapping out the sump pump while still allowing us to get to church on time—despite the fact that because the sump pump lives under our bulkhead stairway, replacing it requires removing two of the steps, working from UNDER the stairway, and then replacing the steps after the pump is finished.

Despite the time crunch, Bob was personable and friendly throughout his visit, clearly explaining what needed to be done, and patiently answering all of our questions.

Before he left, Bob informed us that he was a bit concerned about the 7-year-old check valve above the pump.  It had dripped when he first turned on the new pump.  But it had stopped dripping upon further testing, so he hoped it would be OK.  Unfortunately, with the ongoing rain continuously filling the hole with water and the pump running almost continuously to keep the level of the water below our basement floor, the pump shifted slightly inside its hole over the next 24 hours, and the slight angle from vertical that the pump ended up at put a strain on a weak spot in the check valve’s seal—which had presumably caused the original drip when Bob first turned on the new pump.  So while the new pump kept our basement dry for the next 24 hours, by Labor Day evening the check valve was spewing water all over the inside of our bulkhead every time the pump ran.  Which led to my Labor Day evening call to Basnett to see how soon they could get someone here to diagnose and fix this new problem.

So Bob came back, at noon on Tuesday, to once again remove our bulkhead steps, figure out why the pump had shifted, and discover the weak spot in the check valve seal that the shift had worsened.  He installed a new check valve—and charged us only for the cost of the valve, NOT for the second emergency visit. And last, but not least, when Bob reassembled our bulkhead steps for the second time, he used special cement screws that would anchor the steps to the sides of the bulkhead, thus rendering them significantly more steady than the wobbly state they had been in when he first arrived.

My wife and I have lived in our house for 32 years, and for most of that time, we had our “regular plumber”, on whom we relied for most of the many plumbing issues that a 60-year-old house accumulates in that number of years.  But on the occasions when our plumber couldn’t make it in time when we had an emergency, we had always called Basnett.  Their prices were higher—particularly for emergencies—but they were rock solid reliable, NEVER failing to send us help when no one else could, and they invariably did good, durable work.

But our long-term plumber retired during COVID, and we decided to use our need this summer to replace our water heater (and the leaking expansion tank over it) to put out bids to four area plumbers—looking not just for someone to replace our water heater, but for someone to be our new “regular plumber”.  Basnett was the only one of the four with whom we had previously done business. Their prices are high—though not the highest of the four.  But we had experience of their reliability—which was further put to the test by both our evacuation pump and our sump pump failing during the time we were putting out bids for the water heater—both of which we turned to Basnett to help us with.  In the end, our experiences with Basnett’s handling of our two summer emergencies clinched our decision to make Basnett our new “regular plumbers”.

In fact, the last thing Bob did for us during his first visit was to recheck the original estimate we had received for the water heater and expansion tank when Phinias Muchirahondo and Wayne Lambert came to replace our failed evacuation pump last spring. That initial estimate had expired while I was seeking estimates from the other three local plumbing companies for comparison.  Bob’s re-estimation of that job was as thorough—and again accompanied by a patient answering of all our questions—as his work on the sump pump had been.  And Phinias is coming tomorrow to install the water heater and expansion tank.

Meanwhile, thanks to Bob, we now have years to come of not having to worry about our basement flooding…  Except when the storm kills the power.  Hmmm… Bob mentioned that Basnett was considering getting into the business of installing generators—and they have their own electrician to work with the plumber to install it. Maybe that will be NEXT summer’s project…”

- Carl B.

Air Conditioner Repair in Concord, MA 01742

“As always excellent service. Thank you”

- B B.

Plumbing Replacement in Townsend, MA 01469

“Awesome company. Professional, knowledgeable. Work was beyond what we expected. We will definitely use them again and highly recommend them”

- Bob F.

Plumbing, Heating, and Air Conditioning Maintenance in Stow, MA 01775

“Basnett Plumbing, Heating, AC and Electrical has been our go-to service since we built our house in 2000. They did a wonderful job installing our radiant floor heating system at the time and have been reliably and expertly providing plumbing, heating and AC services ever since. Over the years they have been there for us, whether in emergency situations (like when our well pump failed) or to help us switch to a heat pump for our AC. The office staff is responsive, well-organized and communicative. Their technicians are on time, courteous, thorough, knowledgeable, and they clean up after themselves. I don’t know where we would be without them!”

Electrical Installation in Newtonville, MA 02460

“I give Daniel & his partner all 5s. Many thanks.”

- Kristin M.
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Donald A.
Donald A.
15:54 29 Nov 23
Jay is a personable guy and did a very thorough job. He showed me clear evidence that the free maintenance I got from my oil company last year was worth about what I paid for it. He was here for... almost 2 hours. There was a lot to do and he did it.This service was hardly free, but I think it was yet another example of "you get what you pay for".My purpose in having the heating system serviced every year in the fall is prevention -- I want to minimize the likelihood of being on the phone at 2am some morning next February with the outside temperature at 10 degrees and the heating system dead. Economizing on brakes and tires is not smart, nor is skimping on heating system maintenance.read more
Jodi E.
Jodi E.
01:11 29 Nov 23
Aanycia & Wayne are an amazing team. They’re both so friendly and explained everything in detail. We are discovering all the quirks of our new-to-us old house, and the Basnett team has been an ideal... support for our heating, water heater, and plumbing issues. Highly recommend!read more
Scott C.
Scott C.
21:09 28 Nov 23
Jay A. was great to work with. Thank you for fixing the issue and getting my heat back up and running!!
Rebecca A.
Rebecca A.
18:29 28 Nov 23
Matthew came out to do our annual service. He was so friendly, courteous, and knowledgeable. He recommended replacing one piece for safety issues, which I so appreciated, and took the time to show me... the faulty piece afterwards to explain more fully. Would highly recommend - great work, prompt communications, and punctual!read more
Cindy P.
Cindy P.
16:56 28 Nov 23
Matt serviced the heater, installed an Ion purifier and flushed the on demand water heater. Very professional and explained everything that was done.
David W.
David W.
15:57 27 Nov 23
Wayne and Anyacia did a great job troubleshooting and solving the problem. A+
Anu C
Anu C
14:03 27 Nov 23
Tylor was a great and knowledgeable person. Thank you.
roger P.
roger P.
00:36 25 Nov 23
Clyde E.
Clyde E.
19:09 22 Nov 23
Phinias was awesome today. He thoroughly explained the process, next steps and look forward to wrapping up our job with Basnett.
Dolphin O.
Dolphin O.
14:28 22 Nov 23
Well educated and got our system clean and running efficiently .Thank you Matt
Andy C.
Andy C.
14:27 22 Nov 23
Denise P.
Denise P.
20:26 20 Nov 23
Always great best in business !! Using them long time never disappoint ! Wayne and Analyse is always awesome goes above and beyond !!
Sara S.
Sara S.
19:07 20 Nov 23
Very friendly and efficient service!
Bailey T.
Bailey T.
17:46 20 Nov 23
Informative, personable service.
Susan G.
Susan G.
13:35 18 Nov 23
Always responsive, professional, thorough, and efficient. We’ve been customers for 22+years and enthusiastically recommend Basnett. Wayne and Aanycia did a great job solving our toilet issues and... advising regarding hot water heater replacement, generator installation, and next generation thermostats. During Taylor’s recent visit a comprehensive routine maintenance was done on our boiler. All around great plumbing and HVAC business!read more
Geri S.
Geri S.
21:04 17 Nov 23
Excellent service and advice very professional .
Christina S.
Christina S.
19:46 17 Nov 23
Charles R.
Charles R.
17:50 17 Nov 23
Aanycia Rivera was kind, professional and did excellent work. I highly recommend her.
C C
C C
23:49 16 Nov 23
Lawrence D.
Lawrence D.
22:33 16 Nov 23
This is the second time Leonel has visited our home. Both times I would rate him 5 out of 5. I’m not qualified to know how good Leonel’s skill set is. I only know that he touches all the bases to... my unskilled eyes.read more
Joel D.
Joel D.
21:35 16 Nov 23
Excellent job thank you
Drew W.
Drew W.
21:46 15 Nov 23
used many times and recommended to others. such a great company who know how to run a business flawlessly. Today we have Wayne and Aanycia install a frost free outdoor hot/cold spigot from our... washer water line. the plumbing work was impeccable. really enjoy working with everyone at this companyread more
Leslie S
Leslie S
20:18 15 Nov 23
Always reliable, professional, neat and on time! I have used them for over 20 years and I am always very satisfied with their work. Everyone they send is always terrific.
Jim M.
Jim M.
16:49 15 Nov 23
Jay Agnew did a quick efficient assessment of the issue and explained everything clearly.
Colleen L.
Colleen L.
18:48 14 Nov 23
Came as soon as they could and fixed our heat. Very grateful. Aanycia and Wayne came and replaced our shower valve and now we can take hot showers again. So grateful especially with cold weather... coming.read more
Ethan B.
Ethan B.
15:29 14 Nov 23
Jay came over and serviced the boiler and hot water heater. Friendly and efficient.
Silvio M.
Silvio M.
22:06 13 Nov 23
All Basnett people showed up on time and performed `very well and did a quality installation.
Stephanie K.
Stephanie K.
18:47 13 Nov 23
Thank you to Brittany, the woman who dispatched the heating engineer, for being the only one of 4 companies to respond promptly on a cold Monday morning when the heat and hot water failed! Jay was... kind and professional.read more
Rob C.
Rob C.
18:01 13 Nov 23
James C.
James C.
21:28 10 Nov 23
Professional but he and team really care about quality. Excellent office support throughout.
Marketing M.
Marketing M.
21:15 10 Nov 23
Very professional identified the issue and fixed it
Jason C.
Jason C.
19:49 10 Nov 23
Moved to Concord in March and Was told by prior owners that Basnett was “The Best”. We’ve had them here for some urgent things (new move!) and less urgent things and all visits was spectacular. But... today, not even sure it was possible, Basnett outdid themselves. It was a potential “big” problem that Wayne manages to make small, and all things considered, painless. Simple review: Basnett is the best..... truly.UPDATED Nov 2020: Only do we stand by all we wrote above-- but in the intervening time, we have an additional needs that border on "challenging"; including an emergency call where Wayne went well above expectations. A really wonderful company.Updated 2023. Basnet continues to be our go to and relied upon and reliable service for the entire house. Wayne and all the technicians are simply excellent!read more
Jerrod
Jerrod
19:35 10 Nov 23
Bob was great. He and Jake got the job done quickly and in a friendly manner while he respectful of my pets.Update: had Zachary and Daniel out to install an ERV into my hvac system. Did a great... job and went the extra mile cleaning the place up better than they found it. Pleased with the service and work done.read more
k S.
k S.
16:51 10 Nov 23
We had a great experience with Basnett installing two heat pumps for us this past summer. Jake helped us navigate through the options, explaining differences and patiently answering questions. ... Zach, Mike, Nick and Gabe did a tremendous job with the installation, again answering any questions we had or addressing our concerns. The office staff (Robin, Nancy and John) were super helpful and took care of getting us all of the rebates our town was offering for these systems. We have been very pleased with the system so far and couldn't be more happy with our experience with Basnett.read more
Owen E.
Owen E.
22:52 09 Nov 23
Jay was brilliant. Knowledgeable and friendly.
Paul C.
Paul C.
19:00 09 Nov 23
Taylor did a few service items at my house and I did an amazing job addressing my concerns and professionally executing the work. Very happy with Basnett and will come again.Edit and update: about... 8 months after my initial visit I have had many more technician from Basnett coming to my house for work for gas, drain or electrical work: whether it's Jake, Paul or Mike I have always been pleased by the quality of their work, punctuality and friendliness.Not only they have a great technical team but the support team at the office is above and beyond as well.read more
Paul B C.
Paul B C.
13:28 09 Nov 23
Team responded quickly to my request for follow up. Samuel and his colleague arrived on schedule and promptly set to resolving the issue. Both were happy to answer my questions about the system and... its operation. Definitely reflects well on Basnett’s culture and focus to customers.read more
Alicia C.
Alicia C.
04:51 09 Nov 23
Fantastic job done on very old home shower repair. Very fast, efficient and extremely neat and tidy work by Wayne and his adorable assistant. Far exceeded expectations! Already looking forward to my... next repair as well. Will recommend to everyone 👍 Top notch service! Thanks again!read more
Lila S.
Lila S.
02:37 09 Nov 23
Kathleen M.
Kathleen M.
19:12 08 Nov 23
Superb work!
Scott D.
Scott D.
17:22 08 Nov 23
Kialy was great! He was very thorough and explored all the possible reasons that could be causing our issue. He called me prior to his arrival and updated me on his arrival time. Kialy is friendly... and knowledgable and I learned a lot from him today.read more
Mimi B.
Mimi B.
20:06 07 Nov 23
Jeremy O.
Jeremy O.
17:44 07 Nov 23
Matthew did an excellent job on the maintenance of my Mitsubishi split pump system as well as my hot water boiler. Super satisfied with the work and professionalism.
Laura F.
Laura F.
16:21 07 Nov 23
Phineas and Bob were professional, neat and got the job done efficiently. I have used them for a number of years and very satified.
Keng H.
Keng H.
14:07 07 Nov 23
Mike
Mike
21:43 03 Nov 23
When I bought my home my inspector said that the heating system was the cleanest he’s ever seen and to use this company since they had been the ones to service it last. Since then all of my... experiences with Basnett Plumbing, Heating, AC & Electrical have been wonderful. Their staff (I’ve worked with Taylor, Phinious, and Jay to name a few) are all very professional and knowledgeable and it is clear that they take pride in their work. They’ve helped me with all my issues to date and have also taken the time to explain their work to me along the way. Very happy customer here and I would definitely recommend their services!read more
James M.
James M.
12:20 03 Nov 23
Very polite and extremely knowledgeable didn’t try to over sell us but made some good suggestions. Keep up the good work.
Elizabeth B.
Elizabeth B.
22:53 02 Nov 23
Reetesh A.
Reetesh A.
18:45 02 Nov 23
We have been using Basnett Plumbing since we moved in and their service is always exceptional. I love the fact that they send text message in advance telling who is coming with picture of the person... and brief intro.This to me is very important from safety point in todays world. Even if I am not home I can share with my household member and let them know whom to expect.They take time to do maintenance activity and not just rush for the sake of doing it. We are extremely pleased with their service and would recommend them to anyone looking for quality service. All their crew members are great. Bob DuBuque has done service few times and he is great !! Thanks Bob !read more
norah L.
norah L.
15:59 02 Nov 23
Patrice M.
Patrice M.
17:20 01 Nov 23
As usual, bassinet plumbing is always a pleasure to work with. All of the people I have met at my house have been very professional and always have a nice approach with people
Elizabeth and Tom D
Elizabeth and Tom D
01:39 29 Oct 23
Jay from the Basnett team was fantastic in his honest, straightforward, and affable approach to explaining both the immediate repair of our AC on an early hot MA day, as well as the longer term... planning for our AC needs, given that we have a dated unit at our home. He was knowledgeable and friendly, and we appreciated that he was able to get our AC up and running very quickly. Highly recommend their service!read more
Dan S
Dan S
17:21 27 Oct 23
As always Basnett Plumbing and Electrical did a fantastic job !!! Clean, professional and reliable !!!
Alexandra C.
Alexandra C.
16:57 27 Oct 23
I called because my son shoved his rubber bath toys in the toilet and I needed someone to come asap. They came the same day and didn't have to wait to long for then to come. Very friendly 🙂
Michael C.
Michael C.
15:08 27 Oct 23
Excellent service call. Came out same day to fix broken toilet. Was very courteous. Used shoe-mittens to avoid dirtying the house. Replaced parts and made adjustments. All very quick and easy. ... Even reminded me that I probably had a coupon from the previous visit that I could use.Nice job!read more
Cheryl C.
Cheryl C.
15:07 27 Oct 23
Wayne is great, and professional. He is excellent! He explained everything in great detail and is always very helpful. He was Professional, knowledgeable, friendly, and got the job done quickly and... right.A giant shoutout Basnett’s team and to the office/schedulers, staff at Basnett for always going out of their way to helping us each time! Basnett you are Top Notch. Thank you!!read more
Chris
Chris
10:32 27 Oct 23
Great experience. Paul and Josh were professional, pleasant and left the utility room in great shape. Fast, too! Thank you.
John F.
John F.
15:47 26 Oct 23
Detailed estimates. Thorough and professional service.
Max L.
Max L.
14:38 26 Oct 23
Despite me droning on about how much wood we split, Wayne took it well while still doing an excellent job fixing the shower.
Julie S.
Julie S.
19:59 24 Oct 23
Today I had a service check-up on my 1 year old furnace and water heater. A service Tech came out by the name Jay Agway. Jay was very helpful with showing me and explaining questions I had regarding... this service check-up.I have to say that everyone who has come out to help me has been wonderful! Paul Lizotte, Michael DeAngelis and I know I'm missing a few others. I thank you for making my house warm again.read more
Nicholas N.
Nicholas N.
17:49 24 Oct 23
Jennifer H.
Jennifer H.
17:46 24 Oct 23
Thank you! Would definitely use services again and recommend!
Stephen P.
Stephen P.
16:32 24 Oct 23
Shaun D.
Shaun D.
15:11 24 Oct 23
Dee D.
Dee D.
23:33 23 Oct 23
Fantastic, courteous service! I cannot say enough great stuff about Basnett and what they did for us! Our boiler flooded inside and out and was not operational. A local Plumbing/Heating company... told us it was not worth fixing and needed to be replaced - the estimate was over $8000. We called Basnett for a 2nd opinion - they sent Taylor and K - both were very professional and listened to us explain the entire situation before troubleshooting. They checked every part, meticulously cleaned it inside and out, and explained what it would take to get it up and running. I received exact prices on each part and was pleasantly surprised to learn all the parts were on their truck. Three hours later, my boiler was back up and running for less than $1300. This will be our go-to company from now on.read more
Hannah Potler E.
Hannah Potler E.
17:17 23 Oct 23
Very pleased with the communication, planning, and technicians that came to our home to install the heat pumps. We highly recommend Bassnett!
Pamela C.
Pamela C.
15:48 23 Oct 23
Friendly, thorough, polite and efficient. Jay seemed great and very communicative .
Abby F.
Abby F.
01:16 21 Oct 23
As a contractor/business owner who also owns investment properties, I need people to respond quickly when we can't do the work ourselves nor have time for it. I always receive quick communication... from the office team and always professional, friendly, and high quality service from the field crew. Today Wayne and Josh came and did what needed to be done and communicated with me during the entire time.read more
Vickie M.
Vickie M.
18:52 20 Oct 23
This technician, Bob, was great! He serviced our heating system.He was knowledgable, answered all our questions and was very respectful of our property. Nice guy and great experience. Very happy that... we use Basnett!read more
Brenda M.
Brenda M.
01:38 20 Oct 23
Thanks 😊 for the great job installing the outside faucets. Wayne is always professional taking time to review the job in hand and provide an estimate before beginning the work. He installed... two new outside faucets taking care to fill in any gaps to ensure a tight seal around the outside of our house. He kept me informed throughout the work explaining how the new faucets were being installed and how to care for them during the winter season.you for responding to our problem so quickly. Our plumber Lioenelwas efficient, knowledgeable and thoughtful. He diagnosed the problem and explained the solution so I could understand the work to be performed and the total cost for completion. He not only completed the work in a timely manner but he left the area clean and free of any residue from the task.I was also impressed by your text alerting me to who the plumber was along with a short synopsis of his work experience together with some interesting information about his character. This is excellent service to the customer especially in today’s society.read more
Aaron G.
Aaron G.
15:38 18 Oct 23
K D.
K D.
15:36 18 Oct 23
The technician who came to our home, Bob, is extremely professional, trustworthy and friendly. He is knowledgeable and he explained everything to us as he was going. It was our first experience with... Basnett and we will absolutely be calling them again. Robin, who works in the office, couldn’t have been friendlier and more professional as well. Thank you!!!read more
Ron K.
Ron K.
14:36 16 Oct 23
Great service! Bob solved a problem of a seriously blocked clothes dryer vent with a number of bends, and was able to get to it despite being in a hard to reach location. I wouldn't hesitate to call... them with challenging problems!read more
Polly B.
Polly B.
13:07 16 Oct 23
Very professional and explained everything clearly.
Ilhan G.
Ilhan G.
20:51 15 Oct 23
Reviewed and discussed cooling and heating issues and potential options to overcome part of the second floor.
Irwin H.
Irwin H.
17:02 13 Oct 23
Michelle A.
Michelle A.
15:31 12 Oct 23
Friendly, on time service. Knowledgeable professionals that take the time to assess and properly fix the problem.
Michael C
Michael C
12:36 12 Oct 23
It took awhile for parts to come in due to COVID. but, once the parts came in, Nancy was able to get a service appt the next day. pretty great for early January. The tech, Zachary, was on-time,... friendly and efficient with time.read more
Tracey H.
Tracey H.
11:55 12 Oct 23
Basnett is top notch in customer service and satisfaction. Throughout the entire process from scheduling to install and follow up, the entire staff at Basnett is professional, knowledgeable and... courteous. They genuinely care about the customer experience. Highly recommend!!!read more
Uma M.
Uma M.
02:05 12 Oct 23
Wayne and Jay were such a big help and always responded with kindness and smile. I would definitely recommend them and Bassett plumbing to others
Tony L.
Tony L.
00:29 11 Oct 23
UpdateAnother year using Basnett plumbing to service my Viessman and the service was 5 star again as expected. Also, I can't say enough good things about Phinias, he's always friendly, courteous and... honest.Another company changed the nozzle size on my Viessman boiler and did not perform smoke and combustion analysis which resulted in a very sooty combustion chamber and exhaust vent. After explaining this to my Basnett technician Phinias, he explained my options and what he was going to do. He performed both before and after analysis, showed me the results and gained my full confidence and trust. Phinias was very courteous, friendly and knowledgeable. I will be using Basnett for now on and highly recommend them.read more
Sharim A.
Sharim A.
14:57 10 Oct 23
Professional and friendly!
Konnie G.
Konnie G.
12:49 10 Oct 23
Bob arrived as scheduled and was very thorough. Took our concerns very seriously and feel confident with their work.
James D.
James D.
12:46 10 Oct 23
I had Basnett install a heat pump with natural gas furnace backup heating/cooling system in a 2500 sqft colonial with three zones. Anthony did the estimate, he was great to work with throughout the... process, a knowledgeable "straight shooter" in my opinion. Paul and team did the install, it was done neatly, efficiently, and professionally. I would definitely recommend Basnett.read more
killercatfish
killercatfish
14:20 09 Oct 23
Great work getting our system ready for winter!
Martin A.
Martin A.
13:21 09 Oct 23
Bob is a great guy and was spot on . Very pleased with the service.
Teri D.
Teri D.
14:41 06 Oct 23
As a new homeowner I was delighted to find Basnett. They are full service, honest and provide great technicians and care. I will be recommending them to my friends. I initially called them for an... estimate on a new water heater and some spigot/valve shut off replacements. Phineas came out and checked things out, got me the estimate and did the work that day. I next called for inspection, cleaning of my furnace in preparation for fall/winter. Matt showed up on time and went over everything with me start to finish showing me what I needed to know. Both technicians were very courteous, knowledgeable and professional. I’m glad I have included them as part of my home care team!!I highly recommend them!read more
Elizabeth K.
Elizabeth K.
20:49 05 Oct 23
We've used Basnett for years and been pleased with both the technicians and the office. This week the team did a four-day installation of new AC system. They were so courteous and professional - it... was a pleasure having them in the house. This was a complex project and it looks beautifully done.read more
John P.
John P.
21:02 04 Oct 23
He was through and made sure job was done right.
pond A.
pond A.
20:41 04 Oct 23
Knowledgeable, professional, invested in doing a great job, friendly & willing to answer all questions
Peter F.
Peter F.
16:35 04 Oct 23
Excellent service.
Bruce D.
Bruce D.
15:59 04 Oct 23
Really appreciated the team this afternoon and how quickly they got our new hot water heater installed
Anthony M.
Anthony M.
01:07 04 Oct 23
Tom G
Tom G
15:18 03 Oct 23
Very friendly, they make an effort to be personable, introduce themselves, and explain things.
Lori F.
Lori F.
22:44 29 Sep 23
Jake is always professional, friendly and efficient. He did a great job with our latest request, and explained everything clearly.
Laura S.
Laura S.
21:00 29 Sep 23
Phinias was wonderful! Helpful, polite, clear about the work and a great sense of humor! Thank you!Updated: we have now used Basnett to install our whole-home heat pump system - they were... fantastic! Anthony did an incredible job designing the system and helping us through the Mass Save process. He was so responsive and available for our questions! Samuel, Paul, and their teams did a wonderful job with installation - they were efficient, polite and friendly, and kept the place clean. Truly a great experience- we highly recommend!Updated: want to also give a shout-out to Aanycia and Samuel for returning to correct a small issue. They were quick, informative, and helped get a resolution!read more
Rheetta P.
Rheetta P.
18:38 29 Sep 23
Phinias was great. Very nice and helpful.Nice to chat with. He did a wonderful job replacing the faucet.
Sarah H.
Sarah H.
14:05 29 Sep 23
We went through several companies trying to get our heat and air units fixed. Nobody had a solution until we found Basnett. From the moment we contacted them to the moment they completed the job, we... were incredibly happy with their communication, professionalism, and honesty. They are an amazing team and we recommend them to anyone!read more
Shelley Drake H.
Shelley Drake H.
19:31 28 Sep 23
We always have an excellent experience with Basnett Plumbing.
David F.
David F.
17:26 27 Sep 23
Jay was polite, professional, and explained what he was doing and the necessary repair. It was our first time working with Basnett and immediately felt at ease. We now have a partner and not just... a service provider.read more
Jeff “jjbz” B.
Jeff “jjbz” B.
14:28 27 Sep 23
Siegel C.
Siegel C.
21:27 26 Sep 23
Jay came today to do preventative maintenance on a Bosch Combi-Boiler. He did a great job. He discovered a part that needed to be replaced and was able to do the job at the time of this visit which I... truly appreciated.Jay, upon his arrival, was met by Buddy (DOG). He was immediately Buddy Approved and soon thereafter was Zoey (CAT) Approved.read more
olga V.
olga V.
21:34 25 Sep 23
Dean W
Dean W
15:58 25 Sep 23
Jay demonstrated the confidence and authority of the excellent service I always get from Basnett Plumbing.
Ellen D.
Ellen D.
15:30 25 Sep 23
John O.
John O.
14:21 25 Sep 23
Wendy C.
Wendy C.
01:16 24 Sep 23
We had our boiler and hot water heater maintained by Basnett. Thr serviceman Jay was very professional and personable. He was thorough and quick to complete the job. I will continue to use Basnett... for the regular maintenance of our systems.read more
Adam S.
Adam S.
20:20 22 Sep 23
TumbleKids W.
TumbleKids W.
15:30 21 Sep 23
Evan C.
Evan C.
19:30 20 Sep 23
Chen H.
Chen H.
15:40 20 Sep 23
Bob is awesome! He is very knowledgable and patient with my questions. He did a very thorough job checking all my hvac units and water heater. Would highly recommend him!
Angela D.
Angela D.
22:38 17 Sep 23
Taylor is professional, polite, on time, and he explains the work before he does it. He wears foot covering and mask. Basnett gives you a pricing estimate before they start work. Basnett Plumbing... cleans up before they leave. They take pictures of the items that are broken and shows them to you. Taylor text and email when he is in his way. The estimates and invoices are sent via email for me to review and sign.read more
Brian L.
Brian L.
23:10 16 Sep 23
Joshua was extremely professional and did a wonderful job with the annual cleaning and maintenance of our HVAC system. I would recommend Basnett to anyone in the area for plumbing, AC, or heating... needs.read more
johannah P.
johannah P.
19:42 15 Sep 23
Wayne Lambert from Basnett Plumbing to the rescue! He found the time to come over and unhook our gas stove for us , last minute request . He did a great job and made everything very safe . I could... tell he was very experienced, knew what he was doing . He was so cheerful and willing to help -it really made our life so much easier .Thank you to Wayne , and Basnett Plumbing for being there right when we needed it; and being so very positive!read more
Nancy D.
Nancy D.
00:17 15 Sep 23
Better than on time, in a pinch found time to schedule our service. Thank you! Also appreciate the text before arrival to introduce the person coming to provide our service.
Joe B.
Joe B.
20:11 13 Sep 23
Excellent customer service, efficient and knowledgeable. They've kept our system in excellent condition.
Sharon C.
Sharon C.
18:28 12 Sep 23
Basnett is a great company. Matt came to the home and was pleasant to speak with. Matt had a long list of items to service and for the almost 2 hrs he was present he remained very pleasant and... politeMatt was very concientous about details and it was nice to see.We will be asking for him to return in February to service the boiler!read more
L T L.
L T L.
11:05 12 Sep 23
Basnett finished installing 2 sets of mini splits and 8 inside units for a whole house Heat pump system 3 days ago. So now, any place in my house is environmentally controlled to a comfortable... temperature and humidity, no matter if it is 80 or 56 outside. It is really wonderful!During the proposal stage, they walked through my Deck house a couple times with 2nd opinion people. They also designed with Mitsubishi equipment which I considered to have the best performance, and most dependable, and reliable. The tech who wrote this proposal was honest, polite, and not pushy. He also helped me filling out the units specific info to apply for a Mass Save interest free loan from a credit union.They sent two crews to install the system in 4 days. The last day when the electrician powered up the system, there were 6 techs walking around to test and finalize the system. They were all very polite, knowledgeable, and felt trustworthy, and worked together very well.I’m very happy with my experience this time and I highly recommend Basnett Plumbing and Heating HVAC company for your mini split or heat pump design and installation.Electrician Mike -On Friday, 9/8/2023, a violent afternoon rain storm broke off two trunks of two maple trees, and the maple trunks pulled down the power line and fiber optics cable to my house. Mike and Anthony came around 9:40 pm and re-attached the mask to my house after the town has removed the maple trunks that were laying/sitting on the power line.Mike was courteous, knowledgeable, and very dependable. Mike’s fixing allowed the town to re-attach my power line back to the power pole the next day afternoon.Mike is now my go-to electrician, my electrician!read more
Charles
Charles
16:19 07 Sep 23
Outstanding work by Wayne and company as usual.
sudhakar D.
sudhakar D.
13:57 06 Sep 23
Karl L.
Karl L.
18:14 05 Sep 23
Heather B.
Heather B.
20:16 01 Sep 23
I was originally shocked by the price when they were gonna charge $900 to not fix anything but then when I spoke to Luke he was amazing and figured everything out for me
Dave N.
Dave N.
14:31 01 Sep 23
These guys are the only team I would consider using. Not only did they do the sizing of the furnace and heat pump units but they were the only ones who sized my duct work. Basnett’s entire staff so... professional and knowledgeable and friendly. I ask a lot of questions and their willingness to take the time and explain was unbelievable. The entire service was white glove and we’re thrilled with the results.read more
Michael B.
Michael B.
17:14 31 Aug 23
Jay did maintenance and checkup for my combi-boiler. He was very professional and explained what he was doing and answered my questions.
Michael H.
Michael H.
19:14 30 Aug 23
Tomasz W.
Tomasz W.
15:23 30 Aug 23
Fantastic service. Prompt replay and communication. Professional service and flushed water heater in addition to scheduled service. Highly recommended
Richard L.
Richard L.
12:42 30 Aug 23
As aspect the team was very polite and efficient. They did a fabulous job
Peter L.
Peter L.
10:47 28 Aug 23
Had mini-splits installed by Anthony & Zach. Did great work, ahead of schedule. Nice guys, great crew, excellent service.
Julie D.
Julie D.
00:23 26 Aug 23
Wayne is extraordinary - an expert in his field and a great person to work with. I trust him 100% with everything in my home.
Michael J.
Michael J.
15:03 24 Aug 23
On time. Professional. Courteous
Krystal B.
Krystal B.
12:13 24 Aug 23
Basnett Plumbing is my commercial company for all my plumbing needs throughout the entire public school district. They are on time , trustworthy and get the Job done no matter the weather or... emergency!!read more
AnaMaria I.
AnaMaria I.
15:44 22 Aug 23
We had a great experience with Basnett, particularly with Anthony. The crew who installed our new water heater and mini splits did a fantastic job! Zach Menard was a big help in answering all of my... questions and addressing my concerns. His colleagues, Gabe, Nick, Mike, Dan, Sam and Aanycia all worked so efficiently and were all friendly and accommodating. Overall great experience having Basnett do this upgrade for us!read more
Daniel H.
Daniel H.
12:27 22 Aug 23
Very professional, knowledgable and helpful with quoting and installing a mini split setup in our cape house. Anthony was responsive and able to answer all of my questions in person and over email,... and had plenty of helpful tips/advice for using the mini split system after it was installed. Sam and his crew were quick and efficient in installing everything. It's been a couple weeks since the install and I have been enjoying cool comfort for the first time in a while. I'd highly recommend Basnett to others.read more
Adam T.
Adam T.
04:27 19 Aug 23
I’ve been working exclusively with Basnett since they did such a wonderful job installing two new heat pumps last year. Bob DuBuque is a highly skilled and knowledgeable technician. A few months ago... he drained my water heater to eliminate the rock and debris that had collected on the bottom of my water heater. Recently, Bob performed an annual service to my 2 heat pumps and 2 air handlers. He is incredibly diligent, thorough and responsible. I highly recommend Basnett.read more
Dan B.
Dan B.
23:37 17 Aug 23
Professional, polite and did a great job.
Richard C.
Richard C.
15:40 17 Aug 23
Had Taylor Westcott from Basnett Plumbing replace the plumbing under a laundry sink. Right on time, very personable and went over everything with me in detail. He did a great job. My thanks to... Basnett for responding so quickly and the great communication.read more
Alexander T.
Alexander T.
14:38 16 Aug 23
Liz C.
Liz C.
15:38 15 Aug 23
Brian D.
Brian D.
15:33 15 Aug 23
Excellent service call by Matthew. Did a great job of providing recs, even those that didn’t involve further work with Basnett.
Barbara B.
Barbara B.
22:53 14 Aug 23
Matt was very thorough and helpful while performing our annual AC inspection. He took the extra time to really dive in and make sure things were running properly. He was a pleasure to have in our home
Pamela T.
Pamela T.
16:35 14 Aug 23
Michelle B.
Michelle B.
02:01 12 Aug 23
All we can say is THANK YOU! Jay, our service technician , was informative, professional, prompt, sincere and kind! We are so thankful to have had such a great experience working with someone so... knowledgeable! Wish we hadn’t waisted the time or money with the original company we contacted about our issue and had contacted Basnett first!read more
Pamela O.
Pamela O.
15:32 11 Aug 23
Jay was right on time and very professional as he tried to determine whether our oil burner had an issue. He double checked everything just to be sure all was ok (false alarm on my part). Highly... recommend the whole team there, as always!!read more
Victoria I.
Victoria I.
13:43 10 Aug 23
Matt was on time, thoroughly professional, and very personable - excellent service!
Dennis C
Dennis C
20:37 09 Aug 23
Wayne was professional and did an awesome job. Basnett was also able to schedule me then very next day, whereas the other companies I had called said it was going to be at least a few days until they... could hear. Will absolutely be using Basnett for any further plumbing work that needs to be done at my home.read more
Erin T.
Erin T.
00:38 09 Aug 23
Amie T.
Amie T.
19:52 07 Aug 23
Raph De La R.
Raph De La R.
00:24 07 Aug 23
Very knowledgeable and completed everything with care.
tammy
tammy
01:10 05 Aug 23
These guys are great! Highly recommend.
Jane S.
Jane S.
22:17 03 Aug 23
Great service. On time, responsible, cleaned up everything after the job was done.A happy customer
John B.
John B.
13:34 03 Aug 23
Wayne did a great job on a maintenance check on our AC. He was on time, friendly and gave a good recommendation on an air purifier.
Saleem S.
Saleem S.
01:16 02 Aug 23
Andrew R
Andrew R
17:31 01 Aug 23
Jay was great, super friendly and professional
sophie D.
sophie D.
17:22 31 Jul 23
Jay was so helpful! He did an amazing job explaining everything to me about what the issue was! Thank you!
E M.
E M.
18:56 29 Jul 23
This is clearly a professional company. Anthony is highly competent, explains everything clearly. He made an excellent and detailed offer. In short, he knows the products and the technology very... well, is very responsive and courteous. The reason why I decided to not go with Basnett was the price. But they are not alone. I think that prices for heating systems have generally gotten too high, presumably due to high demand and the rebates.read more
Sophiah N.
Sophiah N.
18:06 28 Jul 23
Igor B.
Igor B.
02:36 28 Jul 23
Great job.
Carrie H.
Carrie H.
13:06 26 Jul 23
Bob was great. He was efficient and did a great explanation about what I needed.
Natalie S.
Natalie S.
21:59 25 Jul 23
Bob E.
Bob E.
19:24 25 Jul 23
Matthew at Basnett Plumbing and Heating did a great job with my HVAC maintenance, going above and beyond and even checking my hot water heater. He was very personable and professional, a pleasure to... work with. 5 stars out of 5.read more
Phyllis B.
Phyllis B.
16:56 25 Jul 23
Bob was absolutely wonderful. He explained everything and got the AC working. I am so very happy. Thank you so much. Will definitely call you again with any problems that pop up. Thanks againPhyllis... Bowserread more
Bernard B.
Bernard B.
21:19 24 Jul 23
Effective,professional and timely. Wayne is exceptional.
Jean M.
Jean M.
20:01 24 Jul 23
The technician explained what needed to be done, fixed the issue. He did a great job!
Erin D.
Erin D.
18:54 20 Jul 23
Scott M.
Scott M.
16:22 20 Jul 23
Very professional on time Very Knowledgeable. I would Highly recommend this company. This company was the only one in the past 2yrs That properly diagnosed & Repaired my Ductless A/C units. Iam... using them forever Now. Thank you for the outstanding Service ScottMatthew came out on 07/19/2023 to Do a deep thorough cleaning of the indoor heads & exterior units. Matthew is Very professional, Kind, Knowledgeable He is definitely an asset to your team. Again I would Highly recommend Basnett.read more
tld71
tld71
20:25 17 Jul 23
Jay is an amazing technician. He was wonderful to deal with and extremely pleasant. He is now my go to for all my HVAC needs.
Zoe G.
Zoe G.
22:28 14 Jul 23
Dan C.
Dan C.
20:37 13 Jul 23
Wayne did a fantastic silcock install, repair of pressure valve, and hot water tank service. Quickly identified and explained a few necessary repairs with the existing plumbing and proposed solutions... without being pushy. Great communication, professionalism, and outcome!read more
Richard M.
Richard M.
22:45 12 Jul 23
Phinias Muchirahondo came and showed true professionalism and repaired our ac in the terrible heat with a smile the whole time!!!thanks for helping us out today!!!
L B.
L B.
22:38 12 Jul 23
Excellent service on my older central A/C unit! Matt was awesome and professional, and the price was totally reasonable. Happy to be a customer—I definitely recommend!
Shea S.
Shea S.
18:19 11 Jul 23
Bob was incredibly professional and did a great job explaining what was going on and what we needed every step of the way.
Susan P.
Susan P.
18:09 10 Jul 23
Very professional and kept me informed about every step of the way.
Kevin S.
Kevin S.
15:55 08 Jul 23
Fantastic customer service. Very professional. Most importantly: got the job done well.
Larry B.
Larry B.
18:29 07 Jul 23
Finished the job inside of 90 minutes. Extremely well done work and left no mess behind.
Erica V.
Erica V.
01:59 06 Jul 23
The technician Taylor Westcott did a marvelous and absolutely professional diagnosis of a complex plumbing problem and was able to make my family comfortable at the same time.Overall cost was fair... and pretty competitive.I will definitely contact them again for any further service.read more
Bethany G.
Bethany G.
18:37 05 Jul 23
Jay was excellent!
Ed G.
Ed G.
15:01 05 Jul 23
Basnett have helped us with two issues lately and been fantastic to work with. Their staff member Phineas was superb throughout. Thoroughly recommend if looking for a local, dependable (and... professional) plumber.read more
Gary E.
Gary E.
23:45 04 Jul 23
Michael M.
Michael M.
20:02 02 Jul 23
Matthew thorough, courteous, and technically skilled. He noticed a nearly indictable leak , showed it to me so there were no surprises at the end, and then fixed it.
Andrew R.
Andrew R.
20:28 30 Jun 23
Their after hours response time was under 1 hr, they walked me through triaging the problem, kept me on a wait list for emergency service, responded within minutes after I called back when the... problem started to get worse and promptly arrived the next morning and completed the repairs (2 different burst pipes) in under 3 hours.Installed a replacement AC for a 20+ year old compressor with new condensation coils. Arrived promptly the morning of the installation, completed the work that day and after a quick call to the office they stayed till I could get back to the job site, walked through the job with me, and explained everything they did. Super professional. Explained specifics about what codes applied to the work. I’d use them again.read more
Lori E.
Lori E.
19:02 30 Jun 23
I have had very good experience with all the employees at Basnett Plumbing. The office staff is helpful and responsive. The technicians have been professional, friendly, knowledgeable and will... take the time to answer questions and teach you. They do a very thorough job with the maintenance of our appliances through their maintenance program . They are helpful in trying to find ways to save you money.I have confidence in the company.read more
Diane G.
Diane G.
20:12 29 Jun 23
Kerrwin D.
Kerrwin D.
19:16 29 Jun 23
Excellent work, quality work is noticed not only on the care removing defective parts but also in replacing them. Best experience from a contractor I ever had.
Steve P.
Steve P.
00:37 29 Jun 23
They've been fantastic with their responsiveness and help getting our old system back online while we wait our turn to get the new heat pump installed.
Jean C.
Jean C.
00:33 29 Jun 23
So impressed with Wayne’s knowledge and experience. Will use Basnett for all home repairs.
Don H.
Don H.
19:06 28 Jun 23
Matthew went beyond the defined task and identified and fixed what we needed. Above and beyond. Thank you Matthew and Basnett
Cullen S.
Cullen S.
14:26 28 Jun 23
Thank you for fixing our air quality issue and taking the time to do things the right way - friendly and helpful and glad to have hired you guysWould hire again awesome job
Jayne K.
Jayne K.
20:28 27 Jun 23
Every time someone from Bassnet has came to our house we have had great experiences, and today was no different. Jay was extremely thorough in both his review of our cooling system, as well as his... explanation and findings. We are very glad to have found this company when we moved to the area last fall. Would recommend everyone on the team!read more
Serhii
Serhii
18:54 26 Jun 23
Good company. Friendly people. I really like their CRM system - I would like to see this in every service business any size.However, be careful with their MassSave rebate evaluations. I didn't get... my rebate.UPD: after consulting with Basnett Pluming, Heating, & AC and multiple calls to MassSave we finally got our rebate. It was the MassSave issue. So, two stars to MassSave, five stars for Basnett Pluming, Heating, & AC. Glad to be their client.read more
Jeanne O.
Jeanne O.
19:32 22 Jun 23
Same day service for a leaky sump pump. Taylor was courteous and efficient. He explained his estimate clearly. Nice job!
Dennis C.
Dennis C.
03:24 22 Jun 23
Deirdre P.
Deirdre P.
20:21 19 Jun 23
Bob Dubuque was completely professional, clean and efficient. Great job
Alex G.
Alex G.
17:35 16 Jun 23
Great customer service. Every tech we've had has been knowledgable and friendly.
Delaney H.
Delaney H.
15:28 16 Jun 23
Jay was incredibly helpful, knowledgeable, and professional. I really appreciated him taking time explaining things to me and showing me what was going on. Thank you so much!!
John L.
John L.
13:42 16 Jun 23
Have used Basnett exclusively for more than 20 years. The whole operation is very well run. All of the technicians assigned to provide service have been patient, polite and professional. Can’t ask... for anything more than that!read more
Lesandra S.
Lesandra S.
14:01 13 Jun 23
Anna H.
Anna H.
00:22 11 Jun 23
We have been using Bassett Plumbing for many years now. They installed our Gas Heating System and out new AC System in our home and we signed up to their service contracts . We’ve found them to be... very professional, very responsive and knowledgeable.Their technicians have visited many times and always do an excellent job. We will add that all their technicians we have used to date have been great, including their office and sales staff too who respond to requests quickly. We highly recommend this company to work with.read more
Adam S.
Adam S.
16:34 10 Jun 23
Washington S.
Washington S.
20:34 07 Jun 23
Jay was very timely, professional and restored the heat. highly recommend.
Farhad F.
Farhad F.
14:06 07 Jun 23
Phinias Muchirahondo was an absolute gem. He did everything he said and more. He was courteous, professional, friendly and prompt. We are Basnett customers for life. Their service and techs are... second to none. Phinias was an absolute joy to work with. We feel so taken care of by him. True master of his craft. Thanks again and I highly recommend Basnett to anyone looking for heating, cooling and electrical work.read more
mlsmlsms
mlsmlsms
15:32 06 Jun 23
Taylor was great, professional, neat and Friendly.
Jena F.
Jena F.
00:04 06 Jun 23
We have had excellent experiences with Basnett! The staff are all very friendly, professional, and knowledgeable! They always take the time to explain the problem and give a clear solution. I also... appreciate the text when they are on the way, both for planning and also security so you know the right person is coming to your door. We have had hvac service as well as plumbing services recently and have been happy with all technicians!read more
Brandy W.
Brandy W.
08:16 02 Jun 23
Taylor came to fix my elderly grandmother’s bathroom and kitchen plumbing. He was so patient and kind. Along with having outstanding work.
Abizer H.
Abizer H.
00:08 01 Jun 23
Replaced kitchen sink faucet, sink drainer and dishwasher connection. Work was done very well and Taylor did an excellent job in fixing all the issues.
M L.
M L.
17:49 31 May 23
We had Basnett Plumbing, Heating and AC install a hybrid heat pump/furnace system as well as 200 amp service upgrade from 100 amps. Paul Lizotte was the HVAC primary installer and Michael DeAngelis... was the primary electrician. They and their crew came in and did an excellent job installing our new heating and cooling system and as well upgrading our electrical. They were very professional and fast. I would certainly use them again and for any other house mechanical, plumbing, or electrical issues.read more
Melanie K.
Melanie K.
15:21 30 May 23
Update: Jay just came by to work on our HVAC and was great - still love these guysAfter getting a recommendation from a friend who was a former property manager, we went with Basnett when moving... into our new home four years ago. So far we've gotten a new AC, furnace, and sump pump with backup, and service and communication have always been good.Recently we had our yearly AC maintenance and Leo the technician was GREAT. He was knowledgeable, professional, and when there seemed to be an issue with the vents, he really helped me understand how the whole system worked. That is invaluable.Afterward, he and another tech (unfortunately I didn't get her name) came out to check something, and ended up really helping and advising me on a much bigger home issue that I would have had no idea what to do about. Thanks to their help and drain company recommendation, a main sewer line disaster was averted. Now THAT is invaluable!TL;DR: Basnett and Leo are greatread more
Yashaswini K.
Yashaswini K.
15:09 30 May 23
Vin S.
Vin S.
19:12 26 May 23
Taylor was knowledgeable, professional, personable and patient in explaining the problem, assessing the issue and providing solutions. Not the first time we’ve used Basnett, and it won’t be the last.... Highly recommend.read more
Eun Seok G.
Eun Seok G.
11:24 25 May 23
Mikey P.
Mikey P.
02:00 24 May 23
Wayne from Basnett has done quite a lot of plumbing work on our house and I highly recommend him. He knows his stuff, is very professional, and makes sure that the work he is doing will address the... plumbing issues we are having.read more
Elizabeth H.
Elizabeth H.
00:32 24 May 23
From start to finish, I had a stress-free experience with Basnett Plumbing. Appointments are flexible. Two ways to initiate an appointment; either through their website or by calling their primary... business line.Wayne was the one who came to service my plumbing issue. He was terrific! Wayne was thorough, respectful, and patient as he explained my options.I highly recommend calling Basnett Plumbing, Heating, AC & Electrical. Call them first!Wayne came on time with a message to let me know his arrival time (a plus in my book). He is courteous, honest, and reliable. He explained everything so I could decide on my next steps.No guessing games here. It’s nice to find a company that’s honest and fair.I am rating Basnett (especially my plumber Wayne an A+)! I would recommend them 100% and will do business with them again.Note: Read their other reviews. I did and feel it was the right choice. The techs and staff at Basnett are helpful and do their best to get you an appointment at their earliest convenience. The person who booked my appointment was professional, very understanding, and with a warm and welcoming tone (which is extremely helpful when dealing with a plumbing emergency).Please let the owner know how courteous, thorough, and patient Wayne is with his recent visit. He takes the time to go above and beyond to explain the issues for me to make the right choice.read more
Janel H
Janel H
22:11 23 May 23
The company and plumber, Taylor, was fabulous! He was very polite and professional!
Scott T.
Scott T.
21:23 23 May 23
Excellent company. Handled conversation from oil to gas to heat pump. Great crew(s). Also had them repair some tub/shower plumbing.
Jenny S.
Jenny S.
00:51 13 May 23
Phinias is always efficient, thorough and friendly. Thank you!
John D.
John D.
11:03 28 Apr 23
Gabriel P.
Gabriel P.
17:40 17 Apr 23
An American values company. Back to civilization! Push away the cultural degradation! Thay are able and I trust them with plumbing, heating, cooling and electrical in my home.
Walker C.
Walker C.
16:02 13 Apr 23
Jeremy S.
Jeremy S.
20:15 10 Apr 23
Randy B.
Randy B.
16:48 06 Apr 23
Taylor was on time, did a good repair on two leaks, and was patient answering my questions.
Harry Z.
Harry Z.
21:55 31 Mar 23
First job we hired Basnett for was a range ino, helpful, and resolved unexpected problems quickly. He also wore shoe covers to prevent tracking dirt into the home.Second job was a normally routine... leaky shower lever faucet repair that homeowner was unable to complete because valve was encrusted with 27 years worth of minerals and rust. Since the shower also did not have a cutoff, the downstream consequences of an unsuccessful repair were the entire water supply of the home being off line for a lengthy periof of time, and larger-scale plumbing and wall repairs to the bathroom infrastructure. Technicians were able to remove and replace the lever valve without more extensive repairs. (There was a two week wait for a non-emergency appointment.) The technicians were courteous, informative and cleaned up quickly and thoroughly.Third job was a complete replacement of a boiler and hot water system, adding,, along the way, an extra zone and heater in the garage. John Condo and crew were cordial, professional, and quick. They cleaned up after themselves, and sat down to explain the operation of the new systems.afterwards. Well done."Completely satisfied." He was thorough, professional, informative and helpful. Send him next time.Wayne visited us several months later to go over filtration systems and do a minor plumbing trouble shoot. He was, as expected, punctual, thorough, and quick. Great visit. Looking forward to his proposal.read more
James L.
James L.
15:39 30 Mar 23
I recently had my water heater maintained and cleaned by this plumbing service, and I couldn't be happier with the experience. The technician was incredibly knowledgeable and courteous, arriving... right on time as promised. Thanks to their thorough work, my water heater is running like new again.read more
Jay H.
Jay H.
17:14 29 Mar 23
Wayne was a great source of information and I’d gladly encourage folks to work with this company and ask for Wayne!
Chris M.
Chris M.
14:38 29 Mar 23
Great service by Wayne
Darrell B.
Darrell B.
15:50 28 Mar 23
It wasn't a great feeling knowing that you couldn't shower before going to work and also you have family visiting and there's no hot water. Then you go downstairs to see why and your basement is... flooded. I called a couple of plumbing companies and all were busy for the day and couldn't fit me in till a couple days. I called basnett plumbing and got an appointment for early morning the next day. The technician was on time within the time frame given,he access the system and in 2 1/2 hours he was done. Amazing job and amazing service and excellent technician.read more
Tony I.
Tony I.
14:30 28 Mar 23
Phinias has been over a few times and is always prompt and professional. He does very good work on everything I’ve thrown at him. Highly recommend.
Ko B.
Ko B.
16:14 27 Mar 23
Great group. The staff is friendly and knowledgeable. Wonderful to work with
Rob R.
Rob R.
13:16 27 Mar 23
Very happy with the service provided. Will definitely call them for future plumbing needs.
Jennifer S.
Jennifer S.
22:48 24 Mar 23
The crew at Bassnett treats are family like their own. They installed a great system in our house and always super responsive when we have a question or need maintenance. Highly recommend!
Anne A.
Anne A.
19:54 24 Mar 23
Had heat pump installed with 6 mini-splits. Work was scheduled promptly after we accepted the proposal, technicians were professional, polite, explained things well, cleaned up. Work done in less... time than estimated. Estimate included all work, including electrical.read more
Martha M.
Martha M.
14:08 24 Mar 23
Renee F.
Renee F.
22:53 21 Mar 23
Showed up when we were told he'd be there. Assessed issue and explained best procedure to get heating system running efficiently again. Serviced system and was extremely helpful in his explanation of... services performed. Offered further suggestion on up keep of system and left area cleaned well before leaving.read more
Bob P.
Bob P.
22:38 16 Mar 23
Also great professional service. They were on time and worked quickly and left everything clean when they were done.
Courtney W.
Courtney W.
16:42 15 Mar 23
Lety S.
Lety S.
18:33 13 Mar 23
Lauren B.
Lauren B.
14:57 11 Mar 23
Wayne was great! On time, fixed the issue quickly.
Jesse W.
Jesse W.
00:46 11 Mar 23
Wayne was excellent! Very courteous and professional. Very knowledgeable and was able to detect and repair my leak very quickly. I will use him again!
Ward B.
Ward B.
20:44 10 Mar 23
Phinias was very professional and friendly. He seems to have fixed the gas leaks we had around our furnace.
Mukundapriya R.
Mukundapriya R.
03:06 06 Mar 23
We had the rusting toilet pipes replaced and had him evaluate couple of dropped vanity sinks. Taylor was very knowledgeable and professional. He clearly stated why he wouldn't be able to fix the... dropped sink and recommended a countertop company. And then got down to replacing the toilet pipes. He did the job quietly and efficiently.read more
Christopher J.
Christopher J.
17:10 03 Mar 23
Great work by Wayne and his apprentice Aanycia. It is really nice to see women considering the trades as a possible career path.
Andrew B.
Andrew B.
20:13 02 Mar 23
Basnett did a full replacement of our hvac. Their quote was very detailed and complete. The jobs site was left immaculate and their work is beautiful. Crew was very polite and took care not to let... our animals out.Definatley a well run shop and worth a good hard look if you need anything hvac electrical or plumbing.read more
Erin H.
Erin H.
22:56 28 Feb 23
Howard L M.
Howard L M.
23:46 27 Feb 23
He was excellent in his troubleshooting and repair of the problem. In this incident he gets the highest recommendation from me. He is highly skilled.
Kristopher N.
Kristopher N.
19:27 27 Feb 23
I was happy with the whole experience using Basnett Plumbing: customer service to set up the appointment was responsive and pleasant to work with, the servicing technician Taylor arrived on time and... laid out what the problem was, what he needed to do to fix it and the cost before he started the job. The cherry on top: he diagnosed & fixed the same problem another company had completely misdiagnosed on an earlier visit. I should have just called Basnett first, won’t make that mistake again, I definitely recommend this company.read more
Leslie R.
Leslie R.
12:04 25 Feb 23
Today’s appointment was the second time I have had a plumbing issue and called Basnett. Phineas was the technician both times. He was on time, extremely efficient and left the bathroom in pristine... condition both times. I highly recommend him. I will definitely call Basnett again for my plumbing and heating issues.read more
Mitchell K.
Mitchell K.
23:50 24 Feb 23
Inducer motor broke. Jay was great and got my heat back up before a big cold front came in.
Petra G.
Petra G.
01:19 22 Feb 23
Christine G.
Christine G.
00:22 20 Feb 23
Taylor was great! He is professional, skilled and personable!
Pamela W.
Pamela W.
00:06 18 Feb 23
Wayne came promptly on Sunday to fix the shower faucet, which wouldn’t turn off. He found the problem and repaired the faucet. I felt less anxious about the problem as soon as he arrived, due to his... positive outlook professional manner and agreeable nature. Wayne explained what he had found, what he did to fix it, and gave me some tips on how to prevent it from happening again.read more
James C.
James C.
22:26 17 Feb 23
Replaced heating system and hot water heater. Responded promptly and the work was professionally completed.
Valeriy P.
Valeriy P.
17:56 14 Feb 23
linda S.
linda S.
21:48 10 Feb 23
A+
Sal A.
Sal A.
19:39 08 Feb 23
Scott M
Scott M
19:15 08 Feb 23
Awesome as always!
Colleen G.
Colleen G.
21:58 07 Feb 23
Wow! These guys don’t let you down. They pickup the phone 24hrs a day and are ready to help. They are professional, caring and just nice to work with. All of their technicians are top notch as is... their internal communication system in combination support excellent service.read more
peter L.
peter L.
19:54 07 Feb 23
Bob did a great job servicing our furnace. He showed up when the service was scheduled. He explained everything well and was happy to answer my questions. He knew his profession and was very kind.... Excellent service!read more
Samantha S.
Samantha S.
00:16 07 Feb 23
Got a bio about my tech before they showed up. Tech was professional, showed up in the time range, and took about how long he estimated it would take.Got a full report and I'll be having them back... for more repair work soon.read more
Susan B.
Susan B.
15:13 06 Feb 23
Installed recessed lighting, repaired no working outlet, installed new outletsGreat communication with the office and with Michael. Work was completed quickly with perfect explanation of what was... needed and costs. Can’t say enough about this company and the professionals they have working for them.I will keep their information on speed dial!read more
Jim H.
Jim H.
22:45 02 Feb 23
Taylor was very polite and professional. He helped get my heat going again made some positive recommendations and was up front with pricing.
Dan B.
Dan B.
19:21 31 Jan 23
Professional and friendly service call. Tech was neat and explained everything adequately.
Margaret
Margaret
21:36 30 Jan 23
Highly recommended. Very professional and knowledgeable.Have been Basnett Plumbing for boiler installation, boiler service and all other plumbing services.Great communication in person and via... text/emailread more
Karen M.
Karen M.
01:36 30 Jan 23
Aanycia was great! She did a stellar job installing our kitchen faucet. She’s very personable and neat. Nice job!
David E.
David E.
02:37 28 Jan 23
Our sump pump failed, basement flooded, water tank/boiler broke, and only had hours before the night time temperature set in which would have caused pipes to freeze if heat not fixed. Roger and his... apprentice, Matt, showed up early and got the job done. New sump pump, new water tank, and even FaceTimed us to help with some post-job questions after hours. Next time, I won’t shop around or even consider a competitor, Bassnet is my go-to moving forward.read more
Jonathan G.
Jonathan G.
17:03 24 Jan 23
Neela de Z.
Neela de Z.
03:27 22 Jan 23
Roger Morse and his team did a superb job of installing 6 ACs in our home last week. They were punctual, friendly, and worked long hours to get the job done. They were technically expert and... explained things to us in plain language as they went along. We recommend their service to anyone who want to have ACs installed.Neela and Larryread more
刘刘功岱
刘刘功岱
21:43 19 Jan 23
Mike V.
Mike V.
23:16 18 Jan 23
Bruno G.
Bruno G.
19:52 18 Jan 23
Very professional communication end to end for a perfect outcome.
Christopher W.
Christopher W.
14:18 18 Jan 23
During one of the hardest and most important times of year (New England winter!), Basnett was quick to get out to us within a few days of our reported issue and the tech they sent out, Jay, was... personable and professional. Got our immediate issue resolved (flame sensor) and were low to recommend followup and maintainance services in a straight forward manner without feeling like they were trying to up charge. Really took good care of us.read more
Anne K.
Anne K.
15:39 17 Jan 23
Taylor was very easy-going and friendly and fixed the drip on the water tank. I also appreciated that he took the time to explain the situation, what might be causing the drip, and what the correct... water pressure should be coming into the house. That was helpful and respectful.read more
Dan F.
Dan F.
22:50 15 Jan 23
Stephen J.
Stephen J.
23:24 14 Jan 23
Jon B.
Jon B.
16:25 14 Jan 23
Taylor was awesome. Came in and fixed 5 pumping issues without a worry.
Michael G.
Michael G.
02:05 14 Jan 23
Needed to replace a water heater that was starting to fail. Confirmed that I was wanting to move forward with replacement and they were able to send a tech with 1 hour! Showed up on time, worked... quickly, and left as if they were never there. Very professional and personable techs!read more
Sarratt Y.
Sarratt Y.
19:40 11 Jan 23
Very professional. Came and helped me diagnose leaks in my heating system.
Kevin B.
Kevin B.
20:19 09 Jan 23
Jay was great. He explained all my options thoroughly and fixed the issue quickly. Thanks Basnett for hiring such great employees!
Gregg I.
Gregg I.
15:50 09 Jan 23
We were overdue for preventative maintenance for our oil boiler and hot water system. Jay came through and did a great job in a short amount of time. I didn’t know how badly poor water quality... affects the system and will be more regular with our PM going forward. It was good to touch on water purification systems and put it on the project list. I really appreciated all the attention he gave my questions and I’m definitely satisfied with the support that Basnett provides.read more
Wendy G.
Wendy G.
13:13 04 Jan 23
We needed electrical repairs to a switch not working and a bathroom light fixture replaced. Michael and his assistant were extremely friendly and did an excellent job for us! He was very... communicative about what he was going to do, asked me any relevant questions about preferences and performed the work efficiently and cleanly. He checked with me to make sure everything looked as expected before leaving. Pricing was fair and is guaranteed. I’m very happy and will definitely use him again. It was also a bonus that he had time in his schedule when other contractors I called were booking way out on their calendars. Thanks, Mike!read more
Simon A.
Simon A.
21:44 03 Jan 23
Great service. Install and clean up were excellent
Lillian W.
Lillian W.
21:30 30 Dec 22
Explained the maintenance packages very well. Completed the maintenance on the heating system and the water heater. A/C will be scheduled for the Spring. I feel secure in knowing the maintenance... has been completed in a very professional way. Thank you!read more
Tony B.
Tony B.
18:22 28 Dec 22
I was very pleased with Basnett to troubleshoot and service my furnace and install a new tankless hot water heater. Paul was excellent at his job and extremely courteous.We have used Basnett for... many years for all of our HVAC and plumbing maintenance, repairs, and installations. This is a quality company with excellent employees and professional service.read more
Leslie P.
Leslie P.
20:37 22 Dec 22
Naren
Naren
18:16 16 Dec 22
Great experience with Basnett getting our furnace serviced. Technician Jay arrived on time, explained the work/pricing very clearly, and did a thorough/clean job overall. Very professional. ... Looking forward to using them again.read more
James S.
James S.
20:48 12 Dec 22
Taylor did an outstanding job putting in a new shower head in my bathroom. He was very clear with going over pricing and what work / labor needed to be done,
Jane C.
Jane C.
03:36 06 Dec 22
Very professional, thorough and polite. Great experience today.
William N.
William N.
22:52 02 Dec 22
Phinias was a pleasure. On time and made quick work of our leak.
Mike B.
Mike B.
22:18 02 Dec 22
David C.
David C.
00:43 02 Dec 22
Zach was great. His work was professional and well executed. The pride he took in his work gave me confidence that I was getting the best solution for my house. Heat pumps are still new to the... market and he was very knowledgeable. I would recommend him and Basnett.read more
Peter B.
Peter B.
17:09 01 Dec 22
Basnett is great to work with. Good communication, good quality, and good people. Jay and Phinias were both great to work with. They listened, they explained, and they improved the system. Thank you... Basnett.read more
Wendy J.
Wendy J.
16:30 23 Nov 22
As always, Basnett’s technicians are fantastic: on time, prepared, deeply knowledgeable, professional…I can’t recommend them highly enough
Toni M.
Toni M.
13:44 20 Nov 22
Harriet B.
Harriet B.
16:12 19 Nov 22
Jay was right on time for appointmentKnowledgeable and explained everything thoroughlyConsiderate of houseWould recommend
J B
J B
01:09 19 Nov 22
Basnett is a well run, professional company. Taylor was here for over 5 hours, until about 8pm on a Friday, working on our heat. He kept us updated, was very knowledgeable, and a true professional.... Because of employees like him we will continue to use Basnett.read more
Elaine C.
Elaine C.
20:54 18 Nov 22
Wayne just left our house after an emergency repair, and as usual he was terrific. He's experienced and professional, explains in detail the diagnosis and repair work needed. He's friendly and... answers all of my questions. Great customer service.read more
Moses A.
Moses A.
14:29 18 Nov 22
Jessica M.
Jessica M.
20:10 17 Nov 22
Scott S.
Scott S.
18:57 17 Nov 22
Taylor was knowledgeable and very friendly. He gave me estimates before the work started!And became the giant vanity he was installing was not in the bathroom yet, he asked if he could help me and... then helped position it exactly where I wanted it. Above and beyondread more
Vicki H.
Vicki H.
17:38 17 Nov 22
Phinneas was very polite and explained what was needed and why
Stevan S.
Stevan S.
02:09 16 Nov 22
Service technician Jay sets a very high bar for anyone to exceed. He is extremely personable, and very knowledgeable regarding the equipment to be serviced. In this day and age, it is rare to meet... someone in the service field who has as much compassion about their work, yet at the same time, is attentive to their customer's needs. By the time Jay left, both my wife and I felt as though we had met someone who could easily have been a family member.As a retired small business owner, I feel that any employer would be exceedingly well served to have the privilege of having such an individual on their team.As stated in the beginning: a very high bar indeed, to surpass.read more
Gauri D.
Gauri D.
22:36 15 Nov 22
Roger was pleasant and professional. He was responsive to our requests and did a good job.
Jessica C.
Jessica C.
18:03 14 Nov 22
Wayne is excellent and very friendly!
Emily W.
Emily W.
23:25 13 Nov 22
B Thomas H.
B Thomas H.
18:09 11 Nov 22
Responded quickly to my first time call about on-demand boiler repair on short notice. Could not have been more helpful! Their tech was efficient, explained everything he recommended for service, and... was extremely professional. I recommend Basnett 101% and actually purchased an annual service contract based on my high quality experience.read more
Chris M.
Chris M.
20:33 10 Nov 22
Jerry B.
Jerry B.
18:28 07 Nov 22
Veronica R.
Veronica R.
13:33 07 Nov 22
Shuyu L.
Shuyu L.
21:34 06 Nov 22
Jay did a good job fixing my furnace. He is professional and courteous. I’d hire Jay again.
Beth G.
Beth G.
16:54 04 Nov 22
Bob was professional, knowledgeable and helpful. He was on time, made sure everything was working well in my furnace and answered all of my questions!! A great experience!!
Mimi H.
Mimi H.
21:17 02 Nov 22
Kathi M.
Kathi M.
14:34 02 Nov 22
Great pre and post communication, efficient work, respectful technician
Susan M.
Susan M.
15:21 01 Nov 22
steve
steve
13:07 01 Nov 22
I would highly recommend. Extremely knowledgeable, professional and friendly.
Dana C.
Dana C.
12:29 01 Nov 22
Mike and Dan are very easy to work with. They have worked on the house multiple times. Polite, thoughtful and clean-up after themselves. They updated many aspects of the electric system including... lights outside lighting this time. I would not hesitate to recommend them.read more
Maria C.
Maria C.
20:51 31 Oct 22
Phinias arrived during the appointment window and did a wonderful job servicing our boiler and hot water heater. He always arrives with a positive attitude and eager to make the maintenance service... experience top notch!. Thanks again!read more
Aung M.
Aung M.
23:27 28 Oct 22
I have been their customer since 2018. Very honest and great service . They always charge you right price.
Bryan J.
Bryan J.
22:44 24 Oct 22
Phineas was prompt and courteous during the service visit to the Hudson Fire Department. We will continue to use Basnett when you send employees like Phineas.
Jie Z.
Jie Z.
00:55 23 Oct 22
Jay is professional and thorough with check, he is also friendly, I am very pleased with his work
Jojo Z
Jojo Z
15:13 19 Oct 22
Taylor was extremely professional, detail oriented, on time, quality work and exceptional customer service. He answered all my questions and was done sooner than expected.Taylor is a great... representative of the company. Thank you.read more
Irma O.
Irma O.
22:54 18 Oct 22
Very good service
Yadong Y.
Yadong Y.
19:39 18 Oct 22
Lillian A.
Lillian A.
01:22 17 Oct 22
Howard L.
Howard L.
13:18 13 Oct 22
Technician (Phinias) was very professional, knowledgeable, and efficient. Gas furnace required routine service under maintenance plan. Highly recommend Basnett.
nelson R.
nelson R.
19:21 12 Oct 22
Had a leak under the kitchen sink and needed it fix asap. Taylor and his colleagues took care of it (can't remember her name). Also had them install a new external pipe.Great job.
Harison S.
Harison S.
14:50 12 Oct 22
Angeline B.
Angeline B.
13:13 12 Oct 22
I've worked with Basnett for the past 6 years on various services, from furnace/boiler cleaning, thermostat replacement, fixing a leaky shower, to a referral for a sewer line clog (old house here. I... had my heat/hot water go out right before hosting Thanksgiving and they were able to quickly help - they're customer-focused supportive with scheduling. All of the technicians I've worked with have been polite and professional and interested in explaining to me exactly what they're doing.read more
Colleen G.
Colleen G.
02:47 12 Oct 22
We are very grateful for the prompt and professional service. The business owner has been good about follow up.
Anthony C.
Anthony C.
15:07 08 Oct 22
Wayne was great. Showed up exactly on time and explained everything along the way.
Meredith F.
Meredith F.
00:42 07 Oct 22
They were very professional, modern and did a quality job installing our washer and dryer in a tight space. If I need their services again, I would definitely have them back.
Stanley G.
Stanley G.
18:14 06 Oct 22
Karyn P.
Karyn P.
16:20 05 Oct 22
Mark F.
Mark F.
17:13 04 Oct 22
Wayne and Jay did excellent work. Both were professional courteous and are clearly knowledgeable about their work. We love our new faucet. We plan to use their service in the future.
Andrew A.
Andrew A.
20:17 30 Sep 22
Called to help my mother with her heat. They were able to get a technician out within an hour. Prompt diagnosis and professional and kind business. Definitely recommend.
Stephen S.
Stephen S.
00:35 28 Sep 22
Tami E.
Tami E.
22:59 27 Sep 22
Wayne was awesome, he came out to my home and found a leak that could have eventually caused major damage. He explained all of my options and repaired everything within a timely manner. Thanks for... the great serviceread more
Gene K.
Gene K.
21:30 21 Sep 22
Patty C
Patty C
20:20 21 Sep 22
Wayne Lambert did a fantastic job installing a new hot water heater in our home. He’s extremely knowledgeable, answered all our questions, and explained thoroughly what needed to be done. I would... highly recommend using him for all your plumbing needs.read more
Bino S.
Bino S.
18:29 20 Sep 22
Great service
Melissa P.
Melissa P.
17:39 19 Sep 22
Everyone from quote to install who came and worked on the project was friendly and knowledgeable. It seems like this company really values the education of their employees. Jake & Bob came to seal... our ducts after Zach and his crew and Mike the electrician did the install of new heat pump and furnace and thermostat. We did recieve lower quotes for the project, but they won us over in the end and it was a pleasure working with everyone. It seems like this company also values the education and advancement of their employees, too which is always good to see.read more
Peter L.
Peter L.
22:05 13 Sep 22
The service tech Leonel, was excellent. Explained all aspects of the service and his findings. Very good service all round.
Vic S.
Vic S.
23:30 12 Sep 22
Diane L.
Diane L.
17:54 07 Sep 22
Jeff B.
Jeff B.
16:25 07 Sep 22
Taylor was great - professional and personable. Knowledgeable and worked efficiently. On time as scheduled. Will continue to use for upgrades and the occasional repair.
Aldo D.
Aldo D.
20:14 06 Sep 22
I would like to say I am pleased to have the same tech I have used in the past very professional helps you understand what he is doing and what you should be aware of . Thanks Leo great service !
Wendy H.
Wendy H.
16:03 06 Sep 22
New faucets!
octapad1
octapad1
20:14 01 Sep 22
Allison B.
Allison B.
15:16 30 Aug 22
Mike B.
Mike B.
19:31 29 Aug 22
Installed a combi boiler faster than I expected. Arrived on time and did great work. I'm a happy customer 🙂 Thanks.
Craig M.
Craig M.
17:02 25 Aug 22
Leo was excellent and provided a very professional service experience. Easily recommended.
Jon G.
Jon G.
10:50 25 Aug 22
repaired leaking pipe from master bath shower. fast, reasonably priced. professional. Would call again!
Sue Rees B.
Sue Rees B.
17:30 24 Aug 22
Excellent and timely service from a very professional technician. Thank you.
Stephen B.
Stephen B.
21:39 16 Aug 22
Contacted Basnett for help installing a new bathroom sink, they arrived within an hour and Phinias was professional and went the extra mile. Will certainly use again.
Drew
Drew
19:51 15 Aug 22
5 out of 5 stars. Taylor was professional, friendly, and on time. Explained the process to me, kept everything clean and organized, absolutely excellent experience. Will be going to them for all my... household needs going forward.read more
Wayne T.
Wayne T.
19:24 15 Aug 22
Steven L
Steven L
14:37 15 Aug 22
I had Basnett install a new gas furnace and a/c unit a few years ago. They’ve been serving the units ever since. Service is always prompt and professional and the quality of work is great. I receive... a report of the visit and the technician walks me through the work done before leaving. Excellent customer service from start to finish.read more
Amanda T.
Amanda T.
13:54 12 Aug 22
We used Basnett to come over and look at a few of our sinks we were having issues with. It took just one day to get someone out here. Taylor was great! Super knowledgeable, showed up on time (in... fact, early) and answered all our questions. The service he provided was great. We will use Basnett moving forward!read more
Evan P.
Evan P.
12:21 12 Aug 22
Barbara C.
Barbara C.
12:29 10 Aug 22
Excellent service all around, from our first phone call to the completion of the job. Highly recommended for such professional... service!⭐️⭐️⭐️⭐️⭐️read more
John T.
John T.
23:14 08 Aug 22
Phinias is an a great technician both friendly and good at what he does!
Maureen F.
Maureen F.
16:25 08 Aug 22
Taylor was very pleasant very knowledgeable answered all my questions was able to have everything he needed he did a great job
Elizabeth Lin J.
Elizabeth Lin J.
21:06 05 Aug 22
Taylor Wescott was super professional, fast and amazing!! This was an emergency plumbing issue and our water heater was leaking and we have young kids so we needed hot water asap and they were able... to schedule us in super quick!!!! And pricing was fair and reasonable!read more
Vikrant J.
Vikrant J.
19:43 05 Aug 22
Great service would highly recommend.
Thomas S.
Thomas S.
17:44 05 Aug 22
Great experience. Quick and communicated the issues clearly. Highly recommend
Ryan S.
Ryan S.
15:16 05 Aug 22
Leonel is the best. Clean, courteous, and quick. Diagnosed the problem and fixed our toilet in under 20 minutes. Love Basnett.
connor H.
connor H.
17:14 04 Aug 22
Great response time I call this morning with an problem and they were able to come out that day and fix the problem quickly
Regina A.
Regina A.
19:56 03 Aug 22
Phinias was our technician and he was on time, very professional and helpful. I would recommend this company.
Tony M.
Tony M.
12:06 01 Aug 22
They text before they arrive. They arrive as scheduled and the workers are always clean and professional
Paul B.
Paul B.
15:47 30 Jul 22
Leo was professional, friendly, capable, and a hard worker. I recommend!
Leslie R.
Leslie R.
17:24 29 Jul 22
Pleasant, professional experience
Michael Z.
Michael Z.
20:32 28 Jul 22
The service was to install bathroom lights, outdoor lights, and configure breakers. Professional level work ,very responsive to customer needs, and work based on expert know-how and experience.
tracey D.
tracey D.
23:56 27 Jul 22
excellent plumber and service from the office. we now have a new plumber!
Karen B.
Karen B.
12:41 23 Jul 22
Professional Service.
Rob S
Rob S
13:39 19 Jul 22
Wayne was fantastic. He installed a new toilet and diagnosed and then fixed a venting issue in our system. I'm very happy with his work.Angelo serviced the AC and did a great job! He took photos to... provide feedback and went further to clean the filter for me.read more
Sue Z.
Sue Z.
13:49 09 Jul 22
Wayne was fantastic. He explained everything and advised me what to do after the work was completed. Overall I was very happy with his work.
darshana R.
darshana R.
22:34 08 Jul 22
Chris A.
Chris A.
19:05 08 Jul 22
Came and fixed my AC without any issues. The service tech and his apprentice were incredibly helpful and kind. Will be using them again for sure!
Mary L.
Mary L.
16:10 08 Jul 22
Vincent V.
Vincent V.
11:53 07 Jul 22
Tim K.
Tim K.
01:06 06 Jul 22
Great service!
Paul G.
Paul G.
13:03 05 Jul 22
Bo W.
Bo W.
14:03 02 Jul 22
Boiler maintenance
Brandon C.
Brandon C.
23:41 01 Jul 22
Mark T.
Mark T.
03:14 01 Jul 22
Leo and Wayne systematically executed troubleshooting procedures and solved my persistent oil burner problem. Leo and Wayne are highly responsible, knowledgeable and friendly. They are both a... pleasure to work with. Thank you, Wayne, Leo and Basnett!More recently, Wayne also installed new toilets. Again he did an outstanding job and was a pleasure to work with.read more
kelly T.
kelly T.
00:46 29 Jun 22
Bassett was responsive, with a competitive quote. Wayne was great! Friendly, on time, and was ready to go. We were redoing our shower and he redid all the plumbing and replaced the leaking tub... drain. Will use them again!read more
Leo W.
Leo W.
18:18 26 Jun 22
Outstanding service, Bassett was able to move my stove installation up because of cancellation by 5 days, installed new stove, cleaned up work area and help move old stove outside for removal
Alan B.
Alan B.
16:01 25 Jun 22
Russell R.
Russell R.
17:10 19 Jun 22
Kristyn M.
Kristyn M.
03:17 15 Jun 22
Thank you! Great experience . Plumber was timely, neat and polite .
Brandon M.
Brandon M.
10:04 11 Jun 22
Phinias was professional and knowledgeable. He had a newer technician with him which was exciting to see as we need more young people in the trade. In addition to flushing/cleaning our instant hot... water heaters and replacing an exterior faucet, we asked Phinias to troubleshoot a booming sound which seems to be coming from the HVAC duct work. Phinias was not afraid to let me know where his HVAC troubleshooting knowledge ended and where we would need to bring in someone who was a specialist.read more
Patricia L.
Patricia L.
22:16 09 Jun 22
Leo has been servicing our boiler for a few years and now has added our AC maintenance. He is always professional and great to work with. Great customer service. Leo identifies potential issues in a... clear manner and provides some recommendations for both short-term and long-term. Would definitely recommend Leo for servicing needs.read more
Chris P.
Chris P.
17:14 09 Jun 22
Elizabeth K.
Elizabeth K.
19:00 06 Jun 22
The technician repaired a faucet and installed a new part, and made us aware of a valve that was breaking down and would have caused problems in the future, and had caused the problem that led to us... calling the plumber in the first place. Even though it was costly, we were glad to have the whole story and have the issue fully addressed.read more
Scott H.
Scott H.
15:37 03 Jun 22
Responded quickly, kept me informed, finished project ontime. Great service. He Was happy to work around a sleeping baby. Very helpful
Brian J.
Brian J.
00:40 02 Jun 22
Had an issue with my faucet that was installed less than one year ago. From start to finish they got me in quick and took care of the problem for no additional cost. Wayne was great and was super... knowledgeable. Great to know they stand behind their work.read more
Jane C.
Jane C.
18:39 31 May 22
Karen B.
Karen B.
21:05 20 May 22
Jack B.
Jack B.
20:15 18 May 22
william K.
william K.
12:33 18 May 22
Phineous was here to service our AC and I want you to know that he was courteous, professional, efficient, knowledgeable, and effective.Thank you,Bill
Darcy B.
Darcy B.
17:37 16 May 22
Margaret C.
Margaret C.
21:20 12 May 22
Joe B.
Joe B.
19:35 11 May 22
Linas A.
Linas A.
01:04 07 May 22
Great
Jimyung K.
Jimyung K.
15:36 29 Apr 22
David G
David G
20:51 28 Apr 22
Kathy S.
Kathy S.
22:53 25 Apr 22
ZACHARY was very professional and kind. Topk care of everything and left no mess etc.
John C.
John C.
19:31 21 Apr 22
Leo always does a great job. Very thorough, very neat, explains everything, very pleased with the service received.
Anton G.
Anton G.
17:56 13 Apr 22
john M.
john M.
18:59 12 Apr 22
Shane D.
Shane D.
16:49 11 Apr 22
Wayne and Dan did a great job.
Paul H.
Paul H.
21:39 08 Apr 22
Laura W.
Laura W.
22:47 05 Apr 22
I’ve used Basnett for years and the entire team is absolutely fantastic! From Robyn in the front office to Wayne for all my heating and plumbing services to Mike for my electrical services, they are... top notch! They are timely, friendly, professional, knowledgeable, and high quality. Their work is excellent.I have a complicated double boiler system and Wayne is a master at servicing it every year. He can handle any issue and leaves the work site cleaner than when he came. He’s also a pleasure to work with.I just started using their electrical services and Mike is absolutely fantastic. He hung a complicated, delicate chandelier beautifully and replaced several light fixtures and switches. His work is impeccable - precise and clean. He is a pleasure to work with and just as much of a perfectionist in his work as I am.I highly recommend Basnett! If you join the loyalty program, you save on the work and it pays over time if you use them multiple times over the year.read more
Deborah L.
Deborah L.
14:53 03 Apr 22
Basnett was great as usual. Wayne and his trusty apprentice were on time, professional and most of all tidy. Been using Basnett for several years now. Would highly recommend
Miriam F.
Miriam F.
01:26 03 Apr 22
Very knowledgeable and experienced staff, really listened to our needs, and went out of their way to try to accommodate our schedule. Excellent communication all around, and very courteous and... respectful. I highly recommend them!read more
Arthur G.
Arthur G.
16:26 01 Apr 22
Technician was polite, knowledgeable, efficient, clean, friendly, and provided necessary end user instructions.
Daniel P.
Daniel P.
20:25 31 Mar 22
This was GREAT! Leo came exactly when the schedule time was. Serviced my heating system and even found a leak in a pipe and was able to fix right on the spot. It was in a tricky spot but being the... trained professional he knocked it out of the park! Thanks again.read more
April F.
April F.
14:55 29 Mar 22
Bassett Plumbing was excellent, and I highly recommend them! We had them install a Viessman 300 with rezoning, a new manifold, an indirect hot water heater, and plumbing for a water softening system.... From start to finish, everyone from the comfort specialist, office staff, to the onsite crew were professional, pleasant to work with, accomodating, and careful. They are fabulous, and I recommend them without any reservation!read more
John F.
John F.
20:15 27 Mar 22
Heather O.
Heather O.
14:21 26 Mar 22
Wayne is very knowledgeable, professional and kind. Highly recommend.
Audrey B.
Audrey B.
20:47 21 Mar 22
Fantastic people.
Rebecca C.
Rebecca C.
15:09 21 Mar 22
Replacing a 30 year old HVAC system is a huge undertaking and is a financial investment. Basnett won our trust over 2 other reputable firms. Remember these are technicians working in your home and... all of the teams from Basnett were polite, respectful, professional, clean and experts in what they do. We highly recommend them.read more
Brian J.
Brian J.
15:24 17 Mar 22
Kathleen
Kathleen
19:52 15 Mar 22
Leonel was knowledgeable, professional and helpful. He went the extra mile to show me how things worked so I could understand what was happening with the furnace parts. I am a satisfied customer and... appreciate the great service as always.read more
Lindsey T.
Lindsey T.
02:20 15 Mar 22
Chaoyang D.
Chaoyang D.
19:17 11 Mar 22
Wayne came in at off-hour and fixed the heating for us, so our house is warm again. Thanks for the great service, much appreciated!
Mary K.
Mary K.
14:03 10 Mar 22
James T.
James T.
00:03 10 Mar 22
Karen Root W.
Karen Root W.
17:27 08 Mar 22
Many thanks to Basnett's electrician, Michael, for his great problem-solving when we had a major electrical dilemma. Our underground electrical conduit between the outdoor meter and the basement... electrical panel had a leak, so whenever the ground was saturated ( a LOT in 2021) our main electrical line was sitting in water!! Not good. Other businesses suggested hiring a company to dig up the line, but Michael figured we could run a new line from the outdoor meter through our garage along the cable line, etc. Now we have a dry, easy to access and safe hook-up; the old line is disabled; and we know that we can count on Basnett for high quality work and the ability to think outside of the box! (Or, in this case, outside of the underground conduit!) We are super happy.read more
Jessica B.
Jessica B.
16:50 04 Mar 22
Wayne Lambert was very friendly and helpful! He answered my unrelated questions, offered great advice to us as new homeowners, and of course fixed our shower. We are happy with our experience. I... really appreciated the txt I got before the with the technicians name and picture.Updated review: once again we had Wayne come to help us install a replacement toilet and fix our bath drain. Wayne and the office people we spoke with to schedule were all incredibly personable & helpful. Very happy and highly recommend Basnett.read more
Laurette C.
Laurette C.
20:33 03 Mar 22
We had a major failure of our central AC system and with summer approaching we needed fast action.Within one week of calling Basnett we got an evaluation, a quotation with three options and new... equipment installed.We have found that everyone at Basnett is very professional and reliable.We highly recommend Basnett.Since then we have had 2 more service calls.Both were more than satisfactory.Barnett is definitely our go to place for plumbing and HVAC.On Saturday morning, February 19th, we woke up to no heat in our house.I called Basnett and even though it was a holiday weekend a technician was here in about an hour.Because parts had to be ordered the technician brought some space heaters to keep our family warm.We really appreciate your technicians experience, knowledge and patience for resolving this furnace problem.Again, I highly recommend Basnett for their expertise and professionalism.read more
Christopher D.
Christopher D.
16:53 01 Mar 22
I've used Basnett for my water heater and a couple of valve replacements for outside spigots. The service was excellent and the work was done well. Technicians are friendly, supremely knowledgeable,... explained what they were doing, and spotted problems that I wouldn't have noticed. In one case they noticed a faulty expansion tank that would have been an expensive emergency had it not been discovered. If you've had problems in the past with communication from service providers, you won't experience that here. Their office is great about scheduling appointments and communicating availability. The times I've used them they've contacted me and asked if it was OK to show up early.read more
Cheryl F.
Cheryl F.
19:47 18 Feb 22
Vey pleased with Basnett. They were neat, timely and our installer Phinias was excellent!!
Chris B.
Chris B.
17:51 13 Feb 22
Wayne Lambert from Basnett Plumbing did an excellent job installing a new faucet in my downstairs bathroom! He spent time to answer all my questions in detail and let me know what he was doing each... step of the way. Wayne actually cleaned my sink before putting the new faucet on. I will definitely call Basnett for any future plumbing needs.read more
kathy S.
kathy S.
20:43 11 Feb 22
outstanding service - very happy with the work Leonel did for me
George C.
George C.
18:27 10 Feb 22
Replaced the dryer vent and dryer gas line. Safe again. Thanks!
Scott R.
Scott R.
17:15 10 Feb 22
t D.
t D.
16:16 05 Feb 22
Wayne was very friendly, professional and diagnosed our no heat issue quickly and accurately. He was able to get the heat up and running in short order much to our relief!
glenn B.
glenn B.
17:48 04 Feb 22
Elizabeth S.
Elizabeth S.
11:46 04 Feb 22
The plumber work was efficient and effective. Now a new kitchen faucet is working well and easily.
Casey H.
Casey H.
14:08 03 Feb 22
Amy F.
Amy F.
16:57 28 Jan 22
Sam C.
Sam C.
16:49 28 Jan 22
Performed high quality work, all interactions with staff were very friendly and amenable, were willing to go the extra mile to accommodate various requests. Great experience, will be using them again... for future projects. Big thanks to Zach, John, Wayne, and co.read more
Jon
Jon
15:05 25 Jan 22
Wayne was fantastic. Personable and very detail oriented. Absolutely great job and would recommend Wayne and Basnett plumbing to anyone.
Geraldine P.
Geraldine P.
19:20 24 Jan 22
Phinias was very friendly and overall great! I definitely recommend this company for all plumbing/heating and related needs! Very satisfied customer!
Michael K.
Michael K.
14:08 24 Jan 22
Yan X.
Yan X.
20:58 21 Jan 22
Sarah W.
Sarah W.
15:49 21 Jan 22
Wayne was fantastic!
Shirley T.
Shirley T.
16:42 20 Jan 22
Very thorough in explaining what he will be working on. At the end of his work, Phinias showed me some pictures of the before and after. Polite and patiently explain the heating system. Phinias was... prompt in sending out the maintenance and invoice email. Very easy to work with.read more
Ted R.
Ted R.
17:49 19 Jan 22
Jason Kafalas (.
Jason Kafalas (.
16:47 19 Jan 22
Spencer M.
Spencer M.
19:26 18 Jan 22
Basnett has done lots of projects for me over the years and Wayne recently fixed a long list of minor issues for me. He did great work and was a pleasure to deal with, highly recommend!
Curt B.
Curt B.
21:45 15 Jan 22
Techntion did a great job and was very conceret
Tabatha K.
Tabatha K.
09:11 14 Jan 22
Leslie S.
Leslie S.
22:22 13 Jan 22
Phinias was friendly and super efficient!
Family S.
Family S.
21:36 13 Jan 22
Super professional operation. Great customer service people keep you informed of the expected response time. They send out text alerts with photos of the technician, their backgrounds and training,... and details about when they’re arriving. Very professional technicians across the board - Phinias did a great job for us.read more
Suraj A.
Suraj A.
22:56 12 Jan 22
Leonel was professional and courteous and found the problem with our condensation pipe as it was frozen from two places. Within an hour he had fixed the issues, advised me on how to look out for... future issues and got our heat back on in this cold weather!read more
Andrew H.
Andrew H.
16:13 11 Jan 22
Eve
Eve
02:39 11 Jan 22
We love Basnett! They are the best! We originally came to Bassett as I liked the fact that they handle both plumbing and hvac. It has been great and highly recommend. As usual, Wayne did a great... job today.read more
Qing Wei F.
Qing Wei F.
02:19 11 Jan 22
Liz J.
Liz J.
23:48 10 Jan 22
Phinias is a member of the Basnett Team who regularly performs scheduled HVAC maintenance and repairs in my home. He is very skilled and knowledgeable and I am always satisfied with his service. I... recommend him highly.read more
Richard L.
Richard L.
22:01 07 Jan 22
They performed my annual service on my HVAC. They were professional, responsive to my needs and showed up on time (a rarity these days)
kenna B.
kenna B.
18:24 07 Jan 22
Henry M.
Henry M.
20:00 03 Jan 22
Phinias was extremely knowledgeable and efficient!
Michelle C.
Michelle C.
06:53 01 Jan 22
We got Wayne to adjust our gas pipe so our new stove can fit into the wall. He was very friendly and explained all the works in detail.
Paula R.
Paula R.
15:17 22 Dec 21
Leonel was on time, knowledgeable, explained the scope of his work to service our heating system and answered my questions. What a difference from the previous HVAC company we used in the past. I... wish all service technicians were as great as Leonel.Basnet Plumbing & Heating is a professional & is attentive to their customers. I know when they leave my house the service or issue will be resolved. I know I am getting an experienced & knowledgeable technicians with Basnet.read more
leviglozman
leviglozman
15:02 22 Dec 21
Wayne replaced a leaking shut-off valve as well as the sink stopper. All the work was done with high quality.
Bob R.
Bob R.
16:51 14 Dec 21
John was very knowledgeable and hard worker, made sure the job was done to satisfaction, even returning to fix something that we did not explain well the first time
Joshua B.
Joshua B.
20:40 09 Dec 21
Jeff G.
Jeff G.
00:25 04 Dec 21
Wayne helped quickly diagnose the issue (no heat) and got us situated with a temporary fix while they order the part to come back and fix for good. Appreciated his detailed explanations and good... nature; plan to use again for future work.read more
David B.
David B.
23:19 02 Dec 21
James P.
James P.
02:32 20 Nov 21
Hal B.
Hal B.
17:58 11 Nov 21
Great job! He was cheerful, helpful, and explained everything. Total cost was less than expected. Good company!
Michelle W.
Michelle W.
22:15 08 Nov 21
Claire S
Claire S
15:25 03 Nov 21
New gas boiler combi install with all piping included. I swapped from an old oil burner. Paul & Mike did a fantastic job & my basement looks better than they found it. Super friendly guys, I would... absolutely do business with Basnett again!read more
David G.
David G.
11:13 03 Nov 21
Henry M.
Henry M.
01:02 20 Oct 21
Leon was incredibly helpful! I can’t thank him enough for his willingness to troubleshoot and his professionalism.
ann M.
ann M.
16:07 12 Oct 21
Check up of heating system. Leo was a pleasant and seemingly competent technician. So far, so good.
Bernadine P.
Bernadine P.
15:52 10 Oct 21
I had my heating system service done by Bassnett.The technician was very polite, friendly and knowledgeable about the boiler. He did a great job.
Philip G.
Philip G.
13:21 05 Oct 21
Pamela M.
Pamela M.
00:25 05 Oct 21
Called at 8am, new water heater installed by 4!
Sarah M.
Sarah M.
20:57 01 Oct 21
Perfect service. Cleaned our mini-splits. Phinias had to squeeze into a tight spot for one of our units (off of a tall ladder, no less). He was great about it. The units look & smell great, and I'm a... lot less worried about mold. Would definitely recommend!read more
Mark K.
Mark K.
00:29 24 Sep 21
Phinias was very professional and knowledgeable. He knew exactly what he was doing and was patient enough to explain stuff to me. The new tankless water heater install worked well.
Linda B
Linda B
14:15 11 Sep 21
Wayne was meticulous in his upfront care to not cause any mess by putting down rugs and heavy paper from the front door to the tub in preparation for installing new shower fixtures. He explained... everything before he started to work. He is very professional and did an excellent job with installation, resulting in an easy to use shower fixture.read more
Kimberly F.
Kimberly F.
19:00 09 Sep 21
Dan & Kyle put in 2 new toilets. They were very professional and cleaned up after they were done. They made sure the toilets worked before they left. We recommend Basnett to any one who asks for a... plumber.read more
Ruth H.
Ruth H.
23:54 03 Sep 21
Came out same day as phone call. Very much a gentleman. Well put together. Explained everything clearly.
Anna M.
Anna M.
13:59 03 Sep 21
Phinias arrived on time, expertly cut an access hole and neatly assembled a new outdoor spigot. He was polite, accomodating, and professional. I couldnt have had a better experience!
James J. D.
James J. D.
14:37 26 Aug 21
Repaired a difficult Viesmann corroded boiler connection with extreme care, patience, and great support from the mother ship.
Devon W.
Devon W.
23:07 16 Aug 21
Mike and Zack were extremely professional and very knowledgeable. Everything was clean and tidy. Real gentleman, I would recommend this company.
Natalie S.
Natalie S.
23:50 10 Aug 21
Mitchell A.
Mitchell A.
02:27 07 Aug 21
Had baseboard heaters relocated to accommodate a new kitchen design. Outstanding service. Professional, experienced, courteous and performed as scheduled and as estimated. Highly recommend!
Jeff C.
Jeff C.
20:11 28 Jul 21
Zach and Derek did a great job with the installation of my ductless mini-split system. Came on time, were super reliable, communicative, fast and efficient. Very professional and good quality work.
Collin P.
Collin P.
12:49 28 Jul 21
jim T.
jim T.
18:34 13 Jul 21
Zak did an outstanding job. He is very professional, personable and knowledgeable in his field.
Justin S.
Justin S.
18:39 12 Jul 21
Excellent work done by Basnett once again! Appreciated the service they provided and the care they take inside your home. Always a pleasure doing business with them and will continue to use their... services going forward.read more
Katie G.
Katie G.
11:24 29 Jun 21
Had new AC system installed. From proposal to scheduling to installation, everyone was very professional. They made an effort to get the job done as soon as possible because I was without AC during... an unusually warm June. The new system is great. I will definitely use their services in the future.read more
Melissa H.
Melissa H.
18:20 25 Jun 21
Wayne was awesome- on time, super efficient and friendly - fixed my issue on the spot!
David G.
David G.
22:04 24 Jun 21
Shilpi G.
Shilpi G.
19:23 23 Jun 21
Nicholas A.
Nicholas A.
16:00 23 Jun 21
Had Jake and team come clean the vents. They started about 8:30 and were done by noon. Very professional and keep everything clean
Bethany D.
Bethany D.
19:13 08 Jun 21
John L.
John L.
23:09 07 Jun 21
The hottest day of the year and my AC system broke. They showed up same day and took care of my system.
Kat
Kat
19:56 04 Jun 21
Arvind J.
Arvind J.
01:06 04 Jun 21
Very responsive and great service !! Wayne is the best!
Natali C.
Natali C.
17:44 24 May 21
A/C service, professional,prompt and polite service.
Liz L.
Liz L.
17:52 20 May 21
The service that Basnett provides deserves more than 5 stars. AMAZING service. Paul L led the team that replaced the furnaces and AC units in our home. It was not a simple job. I cannot say enough... good things about the project from start to finish. John was so attentive and helpful when coming up with a plan to replace the units. Jake and Lisa came to the house the day after the unit replacements were done to seal the ducts. Very professional and personable. We also had great experiences working with Dan in the winter. Nancy was also wonderful to work with and very on top of things. Everyone from Basnett has gone above and beyond to provide the best service possible for us. THANK YOU!read more
Stu H.
Stu H.
15:06 11 May 21
Replace Central Air Conditioning System and Other Related Work
Rebel K
Rebel K
19:56 29 Apr 21