Reviews

Henry M.
Henry M.
01:02 20 Oct 21
Leon was incredibly helpful! I can’t thank him enough for his willingness to troubleshoot and his professionalism.
Brenda M.
Brenda M.
20:22 14 Oct 21
Thank you for responding to our problem so quickly. Our plumber Lioenelwas efficient, knowledgeable and thoughtful. He diagnosed the problem and explained the solution so I could understand the work... to be performed and the total cost for completion. He not only completed the work in a timely manner but he left the area clean and free of any residue from the task.I was also impressed by your text alerting me to who the plumber was along with a short synopsis of his work experience together with some interesting information about his character. This is excellent service to the customer especially in today’s society.read more
ann M.
ann M.
16:07 12 Oct 21
Check up of heating system. Leo was a pleasant and seemingly competent technician. So far, so good.
Bernadine P.
Bernadine P.
15:52 10 Oct 21
I had my heating system service done by Bassnett.The technician was very polite, friendly and knowledgeable about the boiler. He did a great job.
Philip G.
Philip G.
13:21 05 Oct 21
Pamela M.
Pamela M.
00:25 05 Oct 21
Called at 8am, new water heater installed by 4!
Sarah M.
Sarah M.
20:57 01 Oct 21
Perfect service. Cleaned our mini-splits. Phinias had to squeeze into a tight spot for one of our units (off of a tall ladder, no less). He was great about it. The units look & smell great, and I'm a... lot less worried about mold. Would definitely recommend!read more
Denise P.
Denise P.
19:52 27 Sep 21
Always great !!
Mark K.
Mark K.
00:29 24 Sep 21
Phinias was very professional and knowledgeable. He knew exactly what he was doing and was patient enough to explain stuff to me. The new tankless water heater install worked well.
Chelsey R.
Chelsey R.
23:17 21 Sep 21
Excellent as always.Whether performing annual boiler and water heater system control, repairing either of those or fixing a plumbing problem, Basnett technicians are consistently competent and... professional. Thank you!Diagnosed the problem in 2 seconds, had it fixed within about an hour. No need to replace the whole boiler, just a relatively minor fix.read more
Mark S.
Mark S.
16:39 21 Sep 21
Basnett Plumbing, Paul Lizotte, and his plumbing teammates, are always professional, timely and accommodating. They are mindful of the property, wear protective booties whenever in the house and are... courteous to family members as they go through their activities. Happy to have them around!read more
Linda B
Linda B
14:15 11 Sep 21
Wayne was meticulous in his upfront care to not cause any mess by putting down rugs and heavy paper from the front door to the tub in preparation for installing new shower fixtures. He explained... everything before he started to work. He is very professional and did an excellent job with installation, resulting in an easy to use shower fixture.read more
Eve
Eve
19:46 10 Sep 21
We love Basnett! They are the best! We have used them for multiple services (new HVAC installation, faucets, water heater, etc.) and would not go anywhere else. It is great having the plumbing and... HVAC being provided by one company that you trust.Today we had a new refrigerator delivered. When the appliance company went to hook up the water and ice connection, it was leaking everywhere (only shutting off all the water in the house would stop) and told us we needed to have a plumber come to repair. I called Basnett and Wayne was here in a 1/2 hour. He saved us! He even helped us to move the new refrigerator into place. A nice way to start the weekend. Thank you!read more
Elizabeth S.
Elizabeth S.
13:49 10 Sep 21
The plumber work was efficient and effective. Now a new kitchen faucet is working well and easily.
Kimberly F.
Kimberly F.
19:00 09 Sep 21
Dan & Kyle put in 2 new toilets. They were very professional and cleaned up after they were done. They made sure the toilets worked before they left. We recommend Basnett to any one who asks for a... plumber.read more
Ruth H.
Ruth H.
23:54 03 Sep 21
Came out same day as phone call. Very much a gentleman. Well put together. Explained everything clearly.
Anna M.
Anna M.
13:59 03 Sep 21
Phinias arrived on time, expertly cut an access hole and neatly assembled a new outdoor spigot. He was polite, accomodating, and professional. I couldnt have had a better experience!
John B.
John B.
15:08 30 Aug 21
Jake has recently done some work diagnosing a problem we were having with an outside duct. He was early for both sessions and was very thorough.
James J. D.
James J. D.
14:37 26 Aug 21
Repaired a difficult Viesmann corroded boiler connection with extreme care, patience, and great support from the mother ship.
James C.
James C.
12:13 20 Aug 21
Replaced heating system and hot water heater. Responded promptly and the work was professionally completed.
Devon M.
Devon M.
23:07 16 Aug 21
Mike and Zack were extremely professional and very knowledgeable. Everything was clean and tidy. Real gentleman, I would recommend this company.
Irma O.
Irma O.
13:52 12 Aug 21
Natalie S.
Natalie S.
23:50 10 Aug 21
Mitchell A.
Mitchell A.
02:27 07 Aug 21
Had baseboard heaters relocated to accommodate a new kitchen design. Outstanding service. Professional, experienced, courteous and performed as scheduled and as estimated. Highly recommend!
Jeff C.
Jeff C.
20:11 28 Jul 21
Zach and Derek did a great job with the installation of my ductless mini-split system. Came on time, were super reliable, communicative, fast and efficient. Very professional and good quality work.
Collin P.
Collin P.
12:49 28 Jul 21
jim T.
jim T.
18:34 13 Jul 21
Zak did an outstanding job. He is very professional, personable and knowledgeable in his field.
Bo W.
Bo W.
12:46 13 Jul 21
Justin S.
Justin S.
18:39 12 Jul 21
Excellent work done by Basnett once again! Appreciated the service they provided and the care they take inside your home. Always a pleasure doing business with them and will continue to use their... services going forward.read more
Katie G.
Katie G.
11:24 29 Jun 21
Had new AC system installed. From proposal to scheduling to installation, everyone was very professional. They made an effort to get the job done as soon as possible because I was without AC during... an unusually warm June. The new system is great. I will definitely use their services in the future.read more
Kathleen
Kathleen
18:46 26 Jun 21
Wayne was very competent, professional and patient in my chaotic household. He diagnosed and fixed my leaky tub quickly. I very much appreciated the Saturday service in spite of the extra cost... because I was worried about the extent of the damage and did not know how long I could wait. The after hours cost feels steep but I imagine it is industry standard. I have used Basnett Plumbing for several services and am always happy.read more
Melissa H.
Melissa H.
18:20 25 Jun 21
Wayne was awesome- on time, super efficient and friendly - fixed my issue on the spot!
David G.
David G.
22:04 24 Jun 21
Shilpi S.
Shilpi S.
19:23 23 Jun 21
Nicholas A.
Nicholas A.
16:00 23 Jun 21
Had Jake and team come clean the vents. They started about 8:30 and were done by noon. Very professional and keep everything clean
Marty J.
Marty J.
17:59 18 Jun 21
I’ve used Bassnet for over 10 years and they give consistent, top-notch service for all our plumbing and heating needs. Highly recommended.
Harry Z.
Harry Z.
06:02 18 Jun 21
First job we hired Basnett for was a range ino, helpful, and resolved unexpected problems quickly. He also wore shoe covers to prevent tracking dirt into the home.Second job was a normally routine... leaky shower lever faucet repair that homeowner was unable to complete because valve was encrusted with 27 years worth of minerals and rust. Since the shower also did not have a cutoff, the downstream consequences of an unsuccessful repair were the entire water supply of the home being off line for a lengthy periof of time, and larger-scale plumbing and wall repairs to the bathroom infrastructure. Technicians were able to remove and replace the lever valve without more extensive repairs. (There was a two week wait for a non-emergency appointment.) The technicians were courteous, informative and cleaned up quickly and thoroughly.Third job was a complete replacement of a boiler and hot water system, adding,, along the way, an extra zone and heater in the garage. John Condo and crew were cordial, professional, and quick. They cleaned up after themselves, and sat down to explain the operation of the new systems.afterwards. Well done,read more
Kristyn M.
Kristyn M.
22:41 17 Jun 21
Thank you! Great experience . Plumber was timely, neat and polite .
Polly B.
Polly B.
03:27 13 Jun 21
Very professional and explained everything clearly.
Alex H.
Alex H.
12:30 11 Jun 21
Bethany D.
Bethany D.
19:13 08 Jun 21
John L.
John L.
23:09 07 Jun 21
The hottest day of the year and my AC system broke. They showed up same day and took care of my system.
Diane W.
Diane W.
16:59 07 Jun 21
Kat
Kat
19:56 04 Jun 21
Arvind J.
Arvind J.
01:06 04 Jun 21
Very responsive and great service !! Wayne is the best!
Jeffrey S.
Jeffrey S.
15:30 03 Jun 21
Serviced and cleaned HVAC unit.
Leslie S
Leslie S
20:30 01 Jun 21
Always reliable, professional, neat and on time!
J Z.
J Z.
19:14 27 May 21
Leonel was very professional, was very knowledgeable and answered all my questions.He was thorough and completed the annual AC service sooner than expected. Highly recommend him and the company.... Thank you for great service!read more
Natali C.
Natali C.
17:44 24 May 21
A/C service, professional,prompt and polite service.
Karyn P.
Karyn P.
19:55 20 May 21
Liz L.
Liz L.
17:52 20 May 21
The service that Basnett provides deserves more than 5 stars. AMAZING service. Paul L led the team that replaced the furnaces and AC units in our home. It was not a simple job. I cannot say enough... good things about the project from start to finish. John was so attentive and helpful when coming up with a plan to replace the units. Jake and Lisa came to the house the day after the unit replacements were done to seal the ducts. Very professional and personable. We also had great experiences working with Dan in the winter. Nancy was also wonderful to work with and very on top of things. Everyone from Basnett has gone above and beyond to provide the best service possible for us. THANK YOU!read more
Jeanette C.
Jeanette C.
14:13 12 May 21
Annual A/C service. Good quality service.
Scott H.
Scott H.
18:26 11 May 21
Responded quickly, kept me informed, finished project ontime. Great service
Stu H.
Stu H.
15:06 11 May 21
Replace Central Air Conditioning System and Other Related Work
Rebel K
Rebel K
19:56 29 Apr 21
Joshua G.
Joshua G.
15:13 26 Apr 21
Angela D.
Angela D.
12:37 22 Apr 21
Wayne is professional, polite, on time, explains the work he is doing and cleans up before he leaves. He takes pictures of the items that are broken and shows them to you. Wayne explains the... service and is up front with the cost. Wayne texts before he arrives. The estimates are sent via email for me to review and sign.read more
Susan Y.
Susan Y.
20:27 21 Apr 21
Tim M.
Tim M.
00:08 20 Apr 21
Rob and Jake did a great job installing a heat pump HVAC heating/cooling system in our house. Their proposal took into account factors that others hadn't thought about. We have a slightly odd older... house and they worked really hard to incorporate the system in a way that blended in. They showed up bright and early every day until the project was finished. They were super courteous and friendly and did a detailed cleaning at the end of every day. We are very satisfied and would recommend them to anyone who asks.read more
Katharine A.
Katharine A.
19:20 02 Apr 21
Timothy D.
Timothy D.
14:26 02 Apr 21
Scott C.
Scott C.
20:18 01 Apr 21
Leonel was awesome polite and very efficient! Highly recommended!
tom f
tom f
10:06 25 Mar 21
Needed a leak fixed, and had some renovation questions. Wayne was big help, knowledgeable and courteous. Explained questions I didnt know to ask. Masked, pleasant and helpful. Used Basnett for old... house, very satisfied again.read more
Eric M.
Eric M.
20:17 24 Mar 21
Jonathan S.
Jonathan S.
14:22 21 Mar 21
Very responsive to a Sunday heating emergency.
david C.
david C.
00:05 17 Mar 21
Michael C
Michael C
14:19 12 Mar 21
I had been struggling for several years to get my furnace to work properly and was faced with heating techs that either couldn't agree with me on what the problem was or weren't motivated to do the... job. Jake came out and identified the problem and gave detailed options - basically had to replace all the duct work in our basement along with some plumbing and electrical work. The team had a bit of a backlog before they could get to us, but when they did, they were on time, professional and did some very nice work. probably my best service experience I've had in my 13 years in new England. highly recommendedread more
Kevin B.
Kevin B.
07:41 08 Mar 21
2/26/21 - I had recently had Basnett in to replace my water softener so I was aware of the service I could expect. When Paul and his assistant Mike showed up to replace our boiler and burner I... thought it would be hard for them to, one up if you will, the last Basnett crew.First, this job was way more than I had envisioned. Paul and Mike were straight out the entire time it seemed. While one of them assembled, the other was prepping the next two or three steps. When an obstacle occurred they were brought the supplies they needed by their company delivery person. As with the last crew, when there were options on how the install could go, there was no hesitation for them to ask how I would like it to go. I have to say, I was impressed with this crew and there work!Professional – tidy - efficient. The new boiler and burner system looks great and runs great- good work. I highly recommend this company.2/2/21 - I had my old water softener removed and a new softener and by-pass installed and re-plumbed. Wayne and Lisa were very professional and understanding. Wayne’s expertise was key in his training of Lisa. If they were not sure of how I wanted it, they made sure to ask. I could not be more pleased with the new set-up. My system looks and works just like I hoped it would!Setting up the job was a pleasure too. I worked with the owner, Lori, who was kind and considerate every step of the way. She listened to my requests and assured me they would all be met.I highly recommend Basnett Plumbing, Heating and AC!read more
Anton G.
Anton G.
00:02 05 Mar 21
Luis Q.
Luis Q.
14:23 04 Mar 21
They installed a new grass stove for me. Wayne was on time, he was very professional, and extremely fast! He wore his mask, gloves, and shoe booties appropriately and I felt totally safe having him... in my house during Covid times.read more
Philip C.
Philip C.
16:53 03 Mar 21
Keith F.
Keith F.
21:03 01 Mar 21
We had some micro cracks in the houses original cast-iron pipe as well as a very old hot-water tank the was not holding temp. We had both replaced. Basnett came in either under or at other quotes and... were very responsive. Their communication is great and the service was perfect.read more
Don H.
Don H.
23:30 26 Feb 21
The problem was more complicated than it appeared but Phinneus stayed the whole day and got it right
Kevin S.
Kevin S.
23:24 25 Feb 21
Fantastic customer service. Very professional. Most importantly: got the job done well.
Ethan B.
Ethan B.
14:03 24 Feb 21
100% satisfaction with Wayne's work. Beyond the routine repairs, he's great at identifying and explaining options.
Mark S.
Mark S.
20:51 23 Feb 21
Day 1 review - removing old boiler took 60 minutes or less - I was shocked how fast and professional this team was - the new setup was completed and all systems back on by 3pm - again I am shocked by... the efficiency and professionalism so far 👍👍👍read more
Gary P.
Gary P.
20:14 23 Feb 21
Repaired a quantity of corroded fittings. Some fittings were "very" inaccessible. Wayne was able to replace the fittings without having to remove hvac ductwork. The fittings were nearly impossible to... see visually and was extremely difficult to access. He got done!read more
Lisa M.
Lisa M.
19:58 23 Feb 21
Ryan S.
Ryan S.
02:38 22 Feb 21
Everyone did a great job, from the answering of questions regarding various boiler types, all the way up to coming back after install to fix an unforeseen issue, Basnett is a top-notch company. Paul... and his crew deserve special kudos for being kind, courteous, clean and extremely efficient. The amount of work they completed in a day is amazing. Would recommend to anyone.read more
Paul G.
Paul G.
00:43 22 Feb 21
The service provided by Wayne Lambert was of the highest quality. Wayne came out on a Sunday to replace our broken water heater. He worked quickly and tolerated my “nosy homeowner” questions. In a... very short amount of time we were up and running.Unrelated to Wayne’s service, we were surprised by the high cost of the replacement (with nothing to compare it to in the moment of need) and Wayne was able to help us balance out the cost with some incentives and service plans that will ultimately help us maintain our utilities better as homeowners. Thanks Wayne!read more
Wayne T.
Wayne T.
15:39 19 Feb 21
Michael Z.
Michael Z.
16:35 12 Feb 21
The service was to install a new furnace to replace an old one. This was not the first time the Basnett team came up strong for us. The install was quick, complete, and very well done. From the pipe... fittings, wiring, to the restore of ducting, everything was neat and well configured professionally. Highly recommended because such service is value added.read more
Eugenia L.
Eugenia L.
22:07 08 Jan 21
Anthea C.
Anthea C.
21:39 07 Jan 21
Fixed toilets non-stop running and inspected heater. Toilets were not operating as they should (for years). I am so grateful these were fixed.
Kirsten G.
Kirsten G.
15:58 23 Dec 20
Amazing service! Everyone was so friendly and they were able to accommodate our emergency situation. Technician was kind enough to take an extra shift and install a new furnace so we would have heat... for Christmas. Can’t recommend them enough.read more
Tony B.
Tony B.
21:58 15 Dec 20
I was very pleased with Basnett to troubleshoot and service my furnace. They were flexible and responsive for scheduling, Leonel arrived on time and was the epitome of professional and knowledgeable.... I especially appreciate the notification from the company with photo and biography of my technician so there is no confusion. An excellent company.read more
Joseph K.
Joseph K.
13:47 11 Dec 20
Suresh K.
Suresh K.
16:40 01 Dec 20
Wayne Lambert took care of my gas pipe fitting project and did an excellent job. He was very prompt, courteous and professional.He was so nice and explained everything to me. The gas range in the... front did not properly land into the floor, He went the extra mile to little bit cut the hardwood and ensured the range was placed in proper level in the floor.read more
Joe V.
Joe V.
12:56 01 Dec 20
I have called Basnett Plumbing on several occasions over the years and they ALWAYS deliver! They are courteous, knowledgeable, responsive, and they do excellent work. Highly recommend.
Jason C.
Jason C.
13:14 19 Nov 20
Moved to Concord in March and Was told by prior owners that Basnett was “The Best”. We’ve had them here for some urgent things (new move!) and less urgent things and all visits was spectacular. But... today, not even sure it was possible, Basnett outdid themselves. It was a potential “big” problem that Wayne manages to make small, and all things considered, painless. Simple review: Basnett is the best..... truly.UPDATED Nov 2020: Only do we stand by all we wrote above-- but in the intervening time, we have an additional needs that border on "challenging"; including an emergency call where Wayne went well above expectations. A really wonderful company.read more
Richard L.
Richard L.
20:17 16 Nov 20
They performed my annual service on my HVAC. They were professional, responsive to my needs and showed up on time (a rarity these days)
Stephanie K.
Stephanie K.
12:14 16 Nov 20
Dustin W.
Dustin W.
20:40 11 Nov 20
I will post some pics soon. The team at Basnett was just amazing. Only downside was the timeliness to start the project which was about 6 weeks. However, this was true for all the companies we got... a quote from.We recently bought a new house that had an old HVAC system. We got 4 quotes including one from Basnett. We wanted to convert to gas as we had oil.Bottom line is that they beat every quote between $6-7k with products of the same quality in the other quotes. Only one that was close was if we kept oil.Not only were they great with the install they educated us about and walked us through the process of getting a Mass Save Heat Loan (0% for 84 months).Once the project was complete they processed our Mass Saves rebates that were just under $11k. Currently still waiting for these checks but were told it would be about 4-5 weeks. System was installed in late October so just in time for Christmas.They also coordinated with Eastern Propane for our new tank installation which was no cost to us (caveat: we have to use Eastern for our propane but in comparing their gas cost to other companies they seemed very similair).For reference our house is approximately 4300 sq. ft. We had two propane furnaces, two air purifiers, a 3T heat pump and 4T heat pump installed. Also, had all new smart thermometers installed.Heat pumps were 20 SEER. Im waiting to see what our new electrical bill is but my rough calculations indicate we will save more than we are paying on the 0% loan.Also, 2 years of service included. And don't forget the nice gift basket they left with us after the install. All in all so very happy we got multiple quotes as Basnett was the last one to come out...almost pulled the trigger earlier. Very pleased we did not.read more
Beach T.
Beach T.
00:35 01 Oct 20
Laurene G.
Laurene G.
18:36 30 Sep 20
Kirk H.
Kirk H.
12:13 30 Sep 20
Jenn B.
Jenn B.
22:21 29 Sep 20
Phinias was our technician today. He was very personable. He did a great job explaining what he was going to do and what everything would cost. He was also great about answering the many questions we... had. Our standards are very high and Phinias exceeded our expectations. I highly recommend Basnett and Phinias.read more
Maria Virtudes L.
Maria Virtudes L.
18:53 24 Sep 20
Crystal B.
Crystal B.
00:22 24 Sep 20
Wayne Lambert was very professional replacing my kitchen faucet and reparing a leaky pipe and replacing my outdoor spiket. We also discussed future work and gave me an estimate. I am very happy with... Basnett Plumbing.read more
Heidi S.
Heidi S.
16:45 23 Sep 20
Very courteous and professional plumber- cleaned up after himself. Explained everything in terms I could understand. Right on time.
Christine C.
Christine C.
18:04 21 Sep 20
I was extremely satisfied with Basnett Plumbing. My husband set up the appointment and they were able to come out within a couple of days. I appreciated the email they sent letting us know they were... on their way. Included in the email was a photo and bio of the person coming to our home. Phinias was professional, courteous, and very knowledgeable about the repair. Thank you Basnett Plumbing!!!!read more
Liz P.
Liz P.
13:50 18 Sep 20
Basnett replaced our boiler and has provided service over the last year. The experience has been so wonderful. Their techs are all nice, professional, and courteous (which as a woman I appreciate not... being talked down to). They use mobile technology to schedule and alert you to tech's arrival and after our boiler service showed me before and after pictures, walking me through each step of the service. I highly recommend them for any job, big or small.read more
leslie B.
leslie B.
18:12 10 Sep 20
B Thomas H.
B Thomas H.
21:43 09 Sep 20
Responded quickly to my first time call about on-demand boiler repair on short notice. Could not have been more helpful! Their tech was efficient, explained everything he recommended for service, and... was extremely professional. I recommend Basnett 101% and actually purchased an annual service contract based on my high quality experience.read more
Ed F.
Ed F.
18:45 08 Sep 20
W Stephen F.
W Stephen F.
13:05 04 Sep 20
Tricia P.
Tricia P.
11:58 04 Sep 20
Excellent experience ... professional and courteous. Everything completed perfectly
Reenie D.
Reenie D.
00:03 04 Sep 20
Wayne was extremely professional and helpful. The Basnett team was able to schedule the service sooner than expected which was an enormous help.
Steve G.
Steve G.
21:41 02 Sep 20
Wayne was our technician. He was courteous and explained exactly what he was doing and why. Very professional. They also came out same day. Great experience.
Maureen K.
Maureen K.
23:44 01 Sep 20
Larry P.
Larry P.
11:34 30 Aug 20
Richard G.
Richard G.
12:43 27 Aug 20
These guys were great from initial contact through execution of the work.They repaired our boiler. They did what they said when they said they would do it. They were COVID Safe. Each step was... carefully and clearly explained.And the serviceman, Leo was very professional and polite.read more
Tomasz W.
Tomasz W.
14:18 26 Aug 20
Fantastic service. Highly recommended. Great communication from estimate, during installation to project closeout. Could not be more happy with the installation of Central AC and replacement of the... Heating Systemread more
Jim M.
Jim M.
18:19 20 Aug 20
Amazing job. The guys that did the install did great work and very respectful of being in our house and keeping things clean and organized. 5 day project so they spent a lot of time there and they... were a pleasure to have working on our house!read more
David P.
David P.
19:31 12 Aug 20
Nathaniel B.
Nathaniel B.
01:42 12 Aug 20
Ricardo N.
Ricardo N.
20:22 07 Aug 20
Thomas H.
Thomas H.
15:30 07 Aug 20
Hudson F.
Hudson F.
20:55 06 Aug 20
Service of two Lochinvar Fire Tube Boilers for fire station. Plenty of notification and technician was on time and courteous. Very pleased with service.
Jin X.
Jin X.
16:49 05 Aug 20
John B.
John B.
19:08 29 Jul 20
Leo did a great job. Clean, professional, good suggestions. Thank you.!
Eileen M.
Eileen M.
18:02 26 Jul 20
Michael F.
Michael F.
13:30 22 Jul 20
Conor S.
Conor S.
13:46 17 Jul 20
Paul did a great job installing 3 mini-splits in my house. Excellent service and walked through all possible placement options. Very good service!
Leeanna L.
Leeanna L.
14:46 08 Jul 20
We had mini split ac units installed in our home. We had a great experience from start to finish. John came out to our home and assessed the best possible locations for each unit and discussed how... the units would be installed. Nancy was extremely helpful with paper work, heat loan, etc. I felt like we were more than just a client to her. She would call and check up to make sure we had everything taken care of in a timely manner. Paul came by before installation date to make sure everything would goes as planned. Paul and his crew were very knowledgable with the equipment and worked diligently and fast. I would highly recommend Basnett Plumbing, Heating and AC to anyone who is looking for mini split installation.read more
Keenan B.
Keenan B.
17:45 16 Jun 20
When they come into the house they put on booties and clearly state the prices before they get to work. Never a surprise.They arrive on time, give you heads up, and are a pleasure to work with
Laurel B.
Laurel B.
21:24 12 Jun 20
The team that installed our A/C was extremely professional, knowledgeable and really nice to interact with. We're really happy with both the hands on sales process as well as the amazing installation... team. Highly recommend Basnett!read more
Pamela O.
Pamela O.
15:54 12 Jun 20
We have had several great experiences with the Basnett team since moving to the area a couple of months ago. They've installed a new water heater on very short notice, removed a gas fireplace,... capped off the propane line, and installed a new heat pump system for us. Everyone in every department (plumbing, heating, accounts, everyone) is extremely responsive, helpful, and professional. I am not just saying this - I have pretty much never posted a google review, but felt compelled to provide a review immediately, because their service is so great. They were extremely conscious of our time/schedule, needs, budget, and safety. Wayne is great to work with and we cannot say enough about how knowledgeable Jake is on HVAC systems. He is thoughtful and meticulous about making sure that everything is working perfectly and that you are getting what you need. He even tried really hard to make sure his team did not interfere with our toddler's nap, even though they had to work in every room in the house and had a ton of work to do. He also worked really long days to make sure the work was done well and on time. We are truly impressed!read more
Leo F.
Leo F.
20:14 04 Jun 20
Basnett Plumbing was a pleasure to work with. They kept me fully informed as they completed the project.
Amy G.
Amy G.
23:04 03 Jun 20
Wayne is always thorough and easy to understand. Super professional and friendly.
John P.
John P.
20:27 03 Jun 20
It was a pleasant experience working with Basnett.
Joyce Z.
Joyce Z.
15:23 02 Jun 20
Keith D.
Keith D.
20:47 27 May 20
Robert W. C.
Robert W. C.
17:40 27 May 20
Alice F.
Alice F.
20:37 26 May 20
Best experience ever! I called Basnett Plumbing urgently looking for a plumber to replace my kitchen sink and leaking faucet as the plumber I had scheduled showed up 3 days late and refused to either... wear a mask and gloves or wash his hands before starting the job and left saying he would not do the job. So rude. I called several local plumbers and Basnett was the first to answer the phone with a live human. They were kind, professional and said they happened to have a cancellation and could come by that afternoon. As soon as I hung up I got a text message with a time window specified and at the start of the time window, moments before the plumber arrived I got another text saying Wayne would be arriving soon with his pic and description of his credentials and a few fun facts - wow - what a pleasant surprise that was. Wayne was professional, tidy, fast and polite. The job was on price quoted and he cleaned up after himself and took away all old materials to dispose of. I commend your customer experience! You know who I am calling next time I have a plumbing need!!!! Thank you! Excellent job!read more
Andrea C.
Andrea C.
17:01 26 May 20
Cynthia T.
Cynthia T.
20:24 17 Apr 20
Plumber was on time, fixed issue with upstairs old toilet, explained problems & solution. We was dressed for safety & very respectful of me. I am a senior & he made sure to wear mask, gloves & shoe... coverings. I was so relieved he came. And office manager is the best, called first to tell me he was going to be a little early.read more
Joseph L.
Joseph L.
13:37 09 Apr 20
The technician was very professional, detailed, and time efficient.
Jesse S.
Jesse S.
12:48 13 Mar 20
Installed steam humidifier in forced hot air system. What a huge difference in quality of air in house now. Very clean and professional job.
eileen O.
eileen O.
22:31 12 Mar 20
Professional and knowledgeable...Paul Bilodeau patiently took the time to carry portable AC unit around the room so I could try it in different spaces. ...then ended up asking to have it installed... in first option. Provided excellent education on changing filters and use of remote.I booked an appointment with the company for a whole house AC maintenance visit in April. Great experience!read more
Trevor
Trevor
02:34 09 Mar 20
Phinias and Nick came to replace some brass pipes and add an outside faucet to my house. They were prompt, friendly and efficient. There was a small issue, called the office and Phinias came by and... swapped out a defective faucet quickly. Great workers, and very accommodating office people. Highly recommended.read more
david C.
david C.
20:19 07 Mar 20
We had a small leak that I had misdiagnosed as coming from the 2nd floor bathroom. Basnett scheduled a visit for 8AM the next morning. The gentleman spent enough time peering up though the wall to... identify a completely different problem. His good detective work save hours, money and mess that opening up the wrong wall would have cost. Great job. I will absolutely use Basnett for all of my plumbing and HVAC needs.read more
Matthew E.
Matthew E.
20:13 06 Mar 20
I had an unfortunate leak in my ceiling that was near a chandelier. I called Basnett and they were extremely responsive in the very early hours of the morning. They were able to send a technician... (Leo) promptly and he was incredible! He explained the situation, the possible outcomes, and what his professional recommendation was. He could not have been more efficient. I would use Basnett again for Leo's services alone. Quality representative!read more
Marc C.
Marc C.
15:51 06 Mar 20
Basnett installed our new high efficiency boiler and SuperStor tank a little over a week ago and the quality of work surpassed my expectations. I had 4 other companies quote the job and was not... impressed with any of them. Tony always took my calls prior to the install and amazing to work with. I have recommended Basnett to several of our friends who are looking to get a new boiler system or split air system.read more
James M.
James M.
00:00 06 Mar 20
We've used Basnett several times and they've been great. Prompt, professional, clean, and flawless work.
Jay M.
Jay M.
22:55 05 Mar 20
Wayne and Joe were outstanding! Please take to talk with and made sure EVERYTHING was right, complete and clean!! The process of scheduling and staying informed about travel and arrival status was... outstanding (including the text message with bio and picture of the technician). We found our new service provider for HVAC and plumbing.read more
Cara F.
Cara F.
22:29 05 Mar 20
Extremely nice guys, very professional and friendly. They are thorough and do a comprehensive job. I love that they let you know who is coming to the house before they arrive too!
Susan E.
Susan E.
19:15 05 Mar 20
Great job
Maureen L.
Maureen L.
18:03 05 Mar 20
Thanks. Great job.
Baxter C.
Baxter C.
15:20 28 Feb 20
I was impressed with the service we got. The Tech knew his stuff and serviced the boiler appropriately. I like the profile of the Tech sent before arrival. If the need arises I will use Basnett... again.read more
John D.
John D.
20:09 21 Feb 20
Rich L.
Rich L.
14:16 15 Feb 20
Jerry F.
Jerry F.
16:29 07 Feb 20
I selected 3 providers online, they were the first to respond. They were able to give me a convenient time window. They also sent the name and picture of the service professional. The service... professional performed the work quickly and cleaned the humidifier.read more
Costas P.
Costas P.
15:46 06 Feb 20
Prompt and thorough repair, prompt arrival.Thanks!
Silvio M.
Silvio M.
19:47 05 Feb 20
All Basnett people showed up on time and performed `very well and did a quality installation.
John H.
John H.
18:18 29 Jan 20
Northeast Fast Pitch Umpires A.
Northeast Fast Pitch Umpires A.
08:52 26 Jan 20
WOW, I called with a problem of sediment in my water, toilet, shower, washing machine ... call in the afternoon and Wayne was out to my house the next morning. He was great, explained the problem,... fixed it. His job was neat and tidy. I only use Basnett.read more
Joanne N.
Joanne N.
22:03 24 Jan 20
Judith Howe T.
Judith Howe T.
03:33 23 Jan 20
Arlene G.
Arlene G.
20:48 22 Jan 20
Leo and his colleague arrived to the house on time, texted me in advance of their arrival, donned floor-protection booties, examined and then fixed and then explained the Buderus boiler problem to... me. Great service! Knowledgeable and polite.read more
Barbara T.
Barbara T.
00:19 17 Jan 20
David K.
David K.
19:24 08 Jan 20
Bob G.
Bob G.
13:40 06 Jan 20
We asked for 3 quotes to replace out NG boiler and HWH. Basnett responded quickly and Tony came to look at the job. He was thorough and went over all the options. He gave us 4 options to consider and... rated them by what he felt would work best for our needs.Ryan and his team showed up the day after Christmas as scheduled and went over the schedule that he felt would take @3 days to wrap up. After day one, we had a new HWH. After day two, we had the new boiler in place but needed some buttoning up and they came back the following week.All in all, Ryan kept us informed of progress, set backs and plan of attack and we were very happy with the overall experience. His team were professional, cleaned up after themselves and were barely noticed (other than the loud noises from their tools). Every day they cleaned up and we didn't have to really move anything out of our way when they were not there.All-in-all I would highly recommend Basnett.read more
Angeline B.
Angeline B.
19:50 03 Jan 20
Sylvie H.
Sylvie H.
19:03 02 Jan 20
Professional and courteous.
Dick B.
Dick B.
15:20 02 Jan 20
Gregory B.
Gregory B.
17:42 31 Dec 19
Basnett Plumbing replaced my water tank today. The cost was very reasonable. The two employees were very professional and friendly. I have used Basnett Plumbing in the past and will continue to use... them!read more
Donna M.
Donna M.
11:44 27 Dec 19
Fontaine K. R.
Fontaine K. R.
21:12 26 Dec 19
Michelle C.
Michelle C.
14:20 25 Dec 19
Service has always been good. Workers are very knowledgeable and explain the work process.
Kutcha K.
Kutcha K.
21:08 23 Dec 19
Excellent work and customer service
Roger B.
Roger B.
20:26 23 Dec 19
Paul is very professional and efficient. A pleasure to work with.R
William D.
William D.
02:52 21 Dec 19
Friendly service. Great communication. Professional and clean install of a new heating system at my home.
Alexandra P.
Alexandra P.
17:14 19 Dec 19
Gregg I.
Gregg I.
13:31 19 Dec 19
My oil boiler was on its last legs so I reached out to a few companies for options, recommendations, and quotes. John gave me a crash course in home heating and was patient with me as we explored a... few options. I felt like his recommendations weren’t pushy and while his primary concern was over the comfort of the people in the home, he also considered what was best for the home over the next 30-50 years. This separated Basnett from the rest.The installation was over 2 days which I didn’t need to be present at home for, I just stayed around long enough to let them in and meet them. Ryan, Adam, and Tim were very professional and thorough. They left the house and mechanical room cleaner than they found it. I was given a very good overview of the system and I feel much more comfortable than with our previous system.I will definitely reach out to them for any plumbing or HVAC work in the future as well.read more
Brian G.
Brian G.
01:51 10 Dec 19
Jake and his team were fantastic!Hired for duct cleaning and duct sealing so it was a full day job with the crew in every corner of our house. Jake, Nick and Ernest had positive and friendly... attitudes from early in the morning through till the end of the day. . They were all extremely polite and courteous.I greatly appreciated how Jake took the time to explain to me every step of the process. The team truly seemed to care about the quality of their work. They worked efficiently and diligently.I'd have them back again--though they seemed to do such a thorough job that I don't think we'll need a cleaning and sealing for a long time.read more
Christina M.
Christina M.
00:55 30 Nov 19
Kyle and Dan were courteous and truly professional. They arrived exactly when expected. Kyle detailed the work necessary to complete the the job of fixing our shower and the two men were prompt... and efficient. Their pricing was fair and they were friendly throughout the process. I will definitely request Basnett Plumbing for any future home needs and I will recommend this company to friends and family. I give them the highest rave reviews!!!!!We hired Basnett Plumbing for another project. Once again we were very glad that we did. This time the professionals were Wayne and Nick. As before, these gentlemen were prompt, efficient and courteous. I wasn't certain if both of our downstairs needy sinks could be fixed in one afternoon, but sure enough Wayne and Nick pulled off the projects. Each man took on a separate sink challenge and stayed with the work until completed. Each sink is now working perfectly!! I will continue to rave about the folks at Basnett Plumbing!!! Thank you!read more
Katelyn B.
Katelyn B.
17:31 27 Nov 19
Basnett Plumbing went above and beyond while addressing and fixing the issues I had! From start to finish it was a very efficient and easy process. The friendly service was also much appreciated!
Allison H.
Allison H.
23:32 26 Nov 19
Unfortunately we have had to call Basnett a number of times for what should be a midlife buderus boiler in the home we bought this year, but we will keep calling them based on their patient... determination when solving our troubles on the spot, expertise, open communication, availability, and did I mention patience? It is not uncommon for someone to spend hours fixing the issue as part of a diagnostic visit. I am highly satisfied.read more
Fred J. R.
Fred J. R.
14:37 26 Nov 19
This was a great plumbing experience and I can say that without hesitation given the numerous bad ones I've had to wade through to get here. With Basnett I felt totally taken care of from the very... beginning - visit, quote, scheduling and work were done with attention and responsiveness that I had not experienced previously. Appreciated very much the good feeling I am left with upon completion of this project.read more
James B.
James B.
01:53 21 Nov 19
Neuza T.
Neuza T.
22:53 20 Nov 19
Kevin F.
Kevin F.
19:48 20 Nov 19
Nice people, very professional
Maria C.
Maria C.
15:08 20 Nov 19
Phinias and his helper did a wonderful job with our annual maintenance of our boiler and hot water heater. Phinias explained the services thoroughly prior to starting the maintenance process. The... area where the work was done was left very clean as if no one had been there. Thanks for the great service!read more
David C.
David C.
15:45 19 Nov 19
Service specialist was polite, thorough and most importantly fixed our problem. Price was fair. I recommend them.
Jon
Jon
14:53 17 Nov 19
Kris C.
Kris C.
01:53 15 Nov 19
We have used Basnett to service our furnace multiple times. They are great to work with and their technicians are professional, friendly, and knowledgeable. Very trustworthy and highly... recommended!We've worked with both Leo and Phineas, and have not thing but positive things to say!read more
Laura L.
Laura L.
21:14 13 Nov 19
Google U.
Google U.
21:13 13 Nov 19
Wayne came out today to fix a leak. He actually moved the valve away from wall so it wouldn’t freeze again. We have had a couple other plumbers and no one suggested that. He, also, explained about... tankless water heater maintenance. We have had the house 8 years and did not know about that either. We are very happy with service. He was friendly, professional and knowledgeable.read more
Brian J.
Brian J.
21:27 11 Nov 19
They were here earlier than planed and fixed the problem quicky and professionally!
Peter G.
Peter G.
16:06 11 Nov 19
Judy K.
Judy K.
13:46 05 Nov 19
On time, knowledgeable, polite and informative.
Sue M.
Sue M.
18:30 02 Nov 19
The technician Wayne was great. He solved the issue quickly
Carole C.
Carole C.
00:35 02 Nov 19
Excellent service ! Very accommodating, courteous and polite technicians ! They take the time to explain things !
Suzanne L.
Suzanne L.
12:32 01 Nov 19
Barbara B.
Barbara B.
19:01 31 Oct 19
Great service. Showed up on time and got the work done! Thanks!
Mark S.
Mark S.
18:16 31 Oct 19
Bob E.
Bob E.
14:00 29 Oct 19
Hongbo Z.
Hongbo Z.
16:23 28 Oct 19
Great service, very nice & helpful technician!
James R.
James R.
14:28 25 Oct 19
Proffessional service. Polite. Good natured.
Ed S.
Ed S.
14:31 18 Oct 19
Great service!The technician Leo was tremendous. Very polite knowledgeable and explained the system in easy to understand terms. Thank you so much Leo!What I thought was a problem is actually how... the system is designed to function.Have nothing but great things to say about Basnett, their personnel and the installation and servicing of my new heating system.read more
Tami D.
Tami D.
23:58 17 Oct 19
I’ve had a very positive experience with this business from start to finish. From making my initial appointment for service to a follow up call and visit, they have been helpful and responsive. Leo,... our technician, was friendly, punctual and dedicated to solving our problem. I also really appreciate the text updates and reminders. I highly recommend!read more
Pat R.
Pat R.
09:58 16 Oct 19
Emily Busa S.
Emily Busa S.
16:54 11 Oct 19
Wayne and his colleague were professional, friendly, and did a fantastic, quick job - they were very nice about my energetic job and I couldn’t be happier with the overall job. Thank you!
Michael O.
Michael O.
01:24 04 Oct 19
Great service! Hot water heater failed and they were at our house within 3 hours to replace it. Initial contact with the office was excellent; they called back right away on questions requiring... research. Technicians were on time, friendly, knowledgeable and patient with answering questions. Couldn't be more pleased with the service.read more
Rebecca S.
Rebecca S.
15:24 02 Oct 19
Herb R.
Herb R.
18:55 23 Sep 19
I use Basnett for furnace installation and maintenance. Also a few small plumbing jobs. They always do great work and keep appointments.
Amy F.
Amy F.
13:28 23 Sep 19
Jonathan G.
Jonathan G.
00:25 22 Sep 19
Howard L.
Howard L.
14:28 18 Sep 19
Technician (Leo) was very professional, knowledgeable, and efficient. Gas furnace was overdue for routine service and required a vent valve to replaced to restore boiler pressure. All work was... performed during the scheduled visit at a reasonable cost. Signed up for the maintenance plan which appears to be a good deal. Based on this initial experience, would recommend Basnett.read more
MARY B.
MARY B.
06:47 18 Sep 19
Absolutely satisfied with the prompt service, the considerate and respectful manners that all the people at Basnett plumbing and heating presented.We feel the quality of work and the workers were... outstanding.The staff were quick to return and respond to any questions and issues.The work area was left immaculate.My husband and I encourage anyone considering plumbing, heating, to call this fine honest company.Pride in their work and employees.Thank youTom and Mary ByronTownsend Maread more
Simon A.
Simon A.
12:37 16 Sep 19
Amy L.
Amy L.
18:58 10 Sep 19
I chose Basnett Plumbing/Heating to replace my furnace and A/C last year and I’ve been very pleased with my decision. My heat and A/C is much more efficient; my gas and electric bills are lower. ... Their customer service has been terrific — sales, front office, service technicians — I’ve been impressed by everyone I’ve spoken to. They just came out to do yearly maintenance/inspection. They documented everything they did, everything they found (they even took away my old used A/C filters that were just sitting there waiting for me to throw them away). I can’t recommend them highly enough.read more
Rick S.
Rick S.
12:17 09 Sep 19
The plumber who came was prompt, courteous and knowledgeable. Overall, I felt the service was exceptional. I would defintely recommend Basnett to anyone!
Eric B
Eric B
11:07 08 Sep 19
We had a water heater break down and.required immediate attention. They were very helpful and responsive on a Saturday.
Matt R.
Matt R.
01:05 07 Sep 19
Phinias was fantastic. He was very patient and helpful with all my questions.
Matthew D.
Matthew D.
19:19 30 Aug 19
Scott C.
Scott C.
17:08 30 Aug 19
Excellent experience! From start to finish the project was seamless. John, Nancy, Jocelyn and Paul were all courteous, prompt and responsive. The price was competitive and the service was beyond... expectations! I will definitely recommend Bassnett Plumbing and Heating and will most certainly use them in the future!read more
Nicholas N.
Nicholas N.
11:54 30 Aug 19
Tianyu Y.
Tianyu Y.
16:34 27 Aug 19
Annalise T.
Annalise T.
20:26 21 Aug 19
We called Basnett for maintenance service on our furnace and were able to get a same-day appointment. Leo and Hank were quick, courteous, and answered all of our questions. We're looking forward to... using Basnett again!read more
Laurette C.
Laurette C.
18:23 19 Aug 19
We had a major failure of our central AC system and with summer approaching we needed fast action.Within one week of calling Basnett we got an evaluation, a quotation with three options and new... equipment installed.We have found that everyone at Basnett is very professional and reliable.We highly recommend Basnett.Since then we have had 2 more service calls.Both were more than satisfactory.Barnett is definitely our go to place for plumbing and HVAC.read more
Jessica P.
Jessica P.
16:09 19 Aug 19
Miranda von R.
Miranda von R.
00:05 17 Aug 19
Phinias showed up to our house within the time frame noted, was very polite and direct about the work he was going to do, as well as the cost. He put on shoe booties when he entered the house, and... went in and out the basement door so as not to work up my dogs who tend to bark a lot. Once the work was done (hot water maintenance) he explained everything he had done, and took my credit card payment no problem. He also explained the benefits the offered within the first year from service. Overall my experience with Basnett was great, and I would use them in the future.read more
Lutz B.
Lutz B.
16:52 16 Aug 19
Wanting to replace an ancient oil heating in a 1950s house with something a bit more contemporary we requested quotes from a couple of plumbing companies. Most showed up, took a look, and ran away... screaming. Basnett's team accepted the challenge, and took time and pride in designing a solution that would work within the confines of the location (heat pump + gas combo, installed in the same furnace room, re-using the existing ducts).Once contracted, the Basnett team showed up in full force (I counted six people at times) to finish this complex conversion. All plumbing (including routing various lines and pipes) to the basement and the attic was finished within a week.When their subcontracted electrician refused to connect the setup to the (admittedly inadequate) main panel Basnett kept their cool and suggested solutions to make the panel code compliant. I used my local electrician to do that, and Basnett adjusted the price accordingly without any problem.Main takeaway for me is that Basnett take pride in finding solutions, and delivering quality work in difficult circumstances. Couldn't ask for more. Highly recommended.read more
Julie D.
Julie D.
20:04 14 Aug 19
Phineas is the BEST! Knowledgeable, patient and so very professional. I recommend Basnett highly.
Kelly B.
Kelly B.
10:04 10 Aug 19
Very knowledgeable, explained all that needed to be done in great detail. Looking forward to our appointment to having a nice clean efficient running boiler. Thank you
LeeAnn V.
LeeAnn V.
19:16 08 Aug 19
Phinias provided outstanding service and was extremely thoughtful, courteous and knowledgeable. He showed excellent diligence to diagnose the issues we were having with our system and provided... excellent advise and corrective action. Hoping to have a cool house once again shortly.read more
James M.
James M.
14:24 08 Aug 19
Very easy to schedule service for a condo I own. The tech was on time and worked efficiently and left the area very clean.
Guanlun X.
Guanlun X.
15:34 06 Aug 19
Good service. Quick response. Technician explains everything to us. Very helpful.
Kevin M.
Kevin M.
15:25 06 Aug 19
Phinias was able to repair a water heater by replacing a minor part which was great, and then he also relieved much concern on my part by restarting two other hot water heaters and two gas furnaces... which had turned off due to an interruption in the gas supply.read more
Melanie K.
Melanie K.
19:14 01 Aug 19
After getting a recommendation from a friend who was a former property manager, we went with Basnett when moving into our new home four years ago. So far we've gotten a new AC, furnace, and sump pump... with backup, and service and communication have always been good.Recently we had our yearly AC maintenance and Leo the technician was GREAT. He was knowledgeable, professional, and when there seemed to be an issue with the vents, he really helped me understand how the whole system worked. That is invaluable.Afterward, he and another tech (unfortunately I didn't get her name) came out to check something, and ended up really helping and advising me on a much bigger home issue that I would have had no idea what to do about. Thanks to their help and drain company recommendation, a main sewer line disaster was averted. Now THAT is invaluable!TL;DR: Basnett and Leo are greatread more
satish S.
satish S.
20:42 31 Jul 19
TJ M.
TJ M.
19:17 30 Jul 19
Taka I
Taka I
13:05 30 Jul 19
Recently we bought a house in Groton. Inside a house smell not that good, so we call Basnett Plumbing and ask them to come and clean the central AC/Heat ducts. Jake came to our house for estimate... and did clean all ducts in our house, and some patch work as well. Now inside a house smell nice and clean. Thanks for all the work!They prepare to put shoes cover, to make inside house floor not get dirty. That a plus for us.read more
M W.
M W.
19:11 29 Jul 19
Service team was first rate.Response to service request was instantaneous. One of the best Mitsubishi mini split systems installers for the Boston area in my experience.
Tracy J. P.
Tracy J. P.
13:53 26 Jul 19
Ellen Q.
Ellen Q.
01:53 26 Jul 19
Wayne and Izzy were amazing. Efficient, professional and easy to do business with. I called Basnett for a basement water leak, and Wayne diagnosed the problem and offered a solution that met my need.... Overall, a great team!read more
Arthur J.
Arthur J.
00:56 23 Jul 19
Sharon C.
Sharon C.
21:06 22 Jul 19
All employees are kind and caring. They are knowledgeable and offer several options
Linda H.
Linda H.
16:57 18 Jul 19
Linda O.
Linda O.
00:40 18 Jul 19
Alice R.
Alice R.
13:03 17 Jul 19
Lori E.
Lori E.
12:37 17 Jul 19
The technicians were top notch in their professional demeanor; friendly and intelligent.
Peter F.
Peter F.
18:31 16 Jul 19
Excellent service.
Pamela F.
Pamela F.
16:45 15 Jul 19
I was able to arrange the service to coincide with my new countertop install which made for an easier time with not having to live with my kitchen in a state of flux for a long time. I am very happy... with the service that Wayne did at my house hooking up my new natural gas cooktop, sink and faucet. The process was straight forward, Wayne explained all the work to be performed. Everything was taken care of and the area looked great after they cleaned up. I definitely recommend Basnett Plumbing, Heating & AC.read more
Lori F.
Lori F.
20:35 11 Jul 19
Taylor is always professional, friendly and efficient. He did a great job with our latest request.
Tracey B.
Tracey B.
19:38 11 Jul 19
matthew P.
matthew P.
18:12 10 Jul 19
Leo and Phinias were extremely friendly, knowledgeable, and professional. They provided frequent updates throughout their HVAC troubleshooting and service. It looks like we found our go-to heating... and plumbing service provider.Update: A plumbing emergency on the weekend had us calling Basnett again. Wayne was out to the house in about an hour from the call. Thankfully it was a quick fix. It's nice to know we can rely on Basnett in a pinch.read more
Megan D.
Megan D.
17:54 10 Jul 19
Our company has used Basnett for several important jobs including new furnace, AC updates, cleanings and some troubleshooting. They are responsive, they explain clearly what the problem is, and... always give us options in how to work within our budget. The technicians are smart, reliable, prepared and always on time. We have only good things to say about Basnett Plumbing.read more
Michael F.
Michael F.
10:30 10 Jul 19
Technicians were excellent, on time, informative, and did a great job on the two AC systems!
Nancy K.
Nancy K.
22:17 09 Jul 19
I had Basnett Plumbing remove a fiberglass tub/shower unit and replace it with just a tub. They did a fine job with that and quickly left. I felt like they were in a real hurry to leave, they didn’t... even accompany me to inspect their work. Upon first inspection, everything looked fine. I had my tile guy scheduled for the following day. He came in and started to tile the walls. Halfway through he called me in to point out that the shower head, spout, and overflow were not centered on the tub but were off by about 4 inches. Of course, I understand that the old fiberglass unit was thicker which caused the issue. However, if the Basnett guys had taken the time to explain the situation to me instead of just running off, I could have made an informed decision to have them fix it or just leave it. Now, my walls are tiled and to fix the problem will be a major expense. I’m really disappointed with their customer service.I have to say that I stand corrected. I am thoroughly impressed with the customer service that I have received from Basnett. Upon reading my initial 1-star review, they immediately sent someone to my house to inspect the work. We agreed that I would pay what I would have if the work was done at the time of install and they would pay to have the tile work repaired. I thought this was a reasonable solution. They sent someone out the following day (which happened to be a Saturday) and the work was completed within hours. My tile guy come out the next week to repair the tile. The tile work ended up costing more than the work that Basnett did. I paid the tile guy directly and worried that I might never be reimbursed for his work. However, once again the people at Basnett shocked me. I emailed over a copy of my check and the invoice from the tile guy and within days I received a check for the difference from Basnett. Once again, I stand corrected...Basnett Plumbing could give lessons on customer service!!!read more
Marcia P.
Marcia P.
15:51 09 Jul 19
Very prompt, friendly, thorough & efficient serivce. A lot got done in a short amount of time. First time I used Basnett, but I would definitely call them again.Another very positive experience... with Basnett Plumbing. A clean, sturdy,timely & innovative repair to a filthy detached wastewater & sewage drain pipe in a very cramped & dirty under-old-mobile-home work space at a reasonable price. Not for the faint of heart! Bravo once again to the Wayne & Emma plumbing service team at Basnett! They can do anything and they do it masterfully!read more
Peter H.
Peter H.
19:12 08 Jul 19
Basnett is GREAT! I called them after the people who installed the system were giving me grief. Basnett diagnosed the problem quickly. Basnett fixed it quickly. There was a wiring issue with HVAC... system from the install. Basnett recommended an electrician who came out on the 4th of July and fixed it!read more
mark K.
mark K.
17:10 06 Jul 19
Saturday afternoon in the heat, Wayne showed up within an hour of calling, was thorough in testing condenser and it’s various components and in explaining what was happening.
John C.
John C.
22:47 03 Jul 19
Leo performed a thorough service on our Rinnai water heater, explaining many things to me as he proceeded. We again have a plentiful supply of hot water on demand!
Bernard B.
Bernard B.
20:29 03 Jul 19
Effective,professional and timely. Wayne is exceptiona .
Robert V.
Robert V.
20:06 01 Jul 19
Pete B.
Pete B.
18:51 01 Jul 19
Techs called before their visit and arrived when promised. Came in, introduced themselves and got right to work. Both assessed the situation and provided the best fix for the problem. This isn't the... first time I've used Basnett but definitely consistent great service i can expect which is why i have them come back when needed.read more
Joe G.
Joe G.
14:03 01 Jul 19
Prompt, thorough, polite and good technical knowledge.
judith S.
judith S.
12:12 28 Jun 19
I called Basnett on Wednesday and they were here THRUSDAY MORNING. ( even though they had never heard of me before ) Originally I thought this was going to be a routine service call… And I asked for... it because I had heard so many good things about Basnett that I wanted to be on their customer list..Turns out… Ironically… That the day before I called my air-conditioning started acting really funky…Enter Phineas! On time to the moment at 8 AM… Phineas was great… He was lovely to work with… He diagnosed my problem explained to me exactly what it would entail… Adding coolant.. and giving me the estimate of how much that would cost depending on how many pounds I would need ...And then… Luckily… As he was finishing up… The fan stopped running ... which I then remembered it had done periodically .. Phineas immediately turned his attention to that, while I went to work in my home office… turns out it was a good thing that he found the problem because the unit was getting quite hot .. when the job was done… He came to my office as I had asked… And told me exactly what he did ....I had a great experience with this company… I highly recommend them to anyone… They are prompt… Lovely… I had two very nice conversations with the two women who answer the phones… And I had a great experience with Phineas .. I hope I don’t need them for service soon… But if I do… I hope Phineas comes back !!Thanks to everyone at that company… And by the way they are an independent small company… Be advised… These are the people you want to call ..!!!! For real!!read more
Rachel M.
Rachel M.
12:01 26 Jun 19
Chris P.
Chris P.
13:24 25 Jun 19
Jeff L.
Jeff L.
17:22 22 Jun 19
John
John
14:58 22 Jun 19
They are excellent and efficient in providing us with the proposal. We hoped that by the end of the work, everything should work as intended and no other issue raised for the installation that... followed the actual work. So far, we had a moderate to a good but not excellent experience, and we would still use the offered service going forward since Basnett is the best in town. I'll stick with Basnett, and I hope you do too.Update: we had an electric overload-couple of appliances in addition to the electric water heater installed-, probably with the added electric water heater installed, instead of turning off the switch during the power overload designed or programmed in the panel, it burns the bathroom and the hallway switch. We have not received a quick response in terms of when to come or when it will be repaired. As I am writing, we still have no power in both areas: the hallway and the bathroom.We are using candles as I write to light the bathroom- we left the hallway dark. The electrical completed during the water heater installation caused this issue. Maybe we should have sub panel or upgrade in the switch, but we have never had a problem like this before the water heater installation.We are looking forward to a quick and permanent solution.read more
Jeanette C.
Jeanette C.
14:39 19 Jun 19
Leonel and Drake were very professional, knowledgeable, and completed the maintenance of air conditioning units and water heater with precision and were meticulous in taking care to be clean and... efficient.I appreciated the professional advice for maintenance of our system and recommendations for some needed repairs.read more
Delphine R.
Delphine R.
14:21 19 Jun 19
Their technician Phinias was on time, knowledgeable and respectful of our home. It was just a regular maintenance so no major problem there. Phinias spent a good chunk of time making sure that the... units were clean and functioning properly. He also advised me on the best filter to use. I would use their service again in the future.read more
Karen G.
Karen G.
22:56 18 Jun 19
John was great at giving us a quote and even came by on Sunday to answer more questions we had. We had a 3 day job for a tankless unit and they finished in 1 day. I was super shocked on how quickly... and efficiently they worked.read more
Cindy W.
Cindy W.
11:54 14 Jun 19
Basnett saved us this morning! Due to problems with a water filter, very little water was getting through our pipes. When Basnett had a cancellation they came right out. Wayne was great. He... clearly outlined the steps he would take, informing us of the risks and expense associated with each step. When the problem with the water filter became more clear, he suggested a solution that would save us a little money. Throughout the process he communicated in an open and helpful manner, including detailed instructions for maintaining the new filter he installed. I was even able to use two coupons Basnett had sent after earlier jobs! I greatly appreciate the commitment to getting the job done, while also keeping an eye on cost. Thank you Wayne and Basnett!read more
Rebecca C.
Rebecca C.
21:20 13 Jun 19
Replacing a 30 year old HVAC system is a huge undertaking and is a financial investment. Basnett won our trust over 2 other reputable firms. Remember these are technicians working in your home and... all of the teams from Basnett were polite, respectful, professional, clean and experts in what they do. We highly recommend them.read more
Susan G.
Susan G.
00:04 12 Jun 19
Always responsive, professional, thorough, and efficient. We’ve been customers for 17+ years and recommend them absolutely and completely.
Megan Y.
Megan Y.
02:26 11 Jun 19
Jorge L.
Jorge L.
01:33 11 Jun 19
Larry F.
Larry F.
23:06 05 Jun 19
colin B.
colin B.
23:44 04 Jun 19
A very different Plumbing & Heating company. All the staff you meet are very professional , very technical and downright nice!!
Roy S.
Roy S.
17:29 03 Jun 19
The crew was on time and installed the gas oven without any issues.
Andrea M.
Andrea M.
21:55 31 May 19
Great experience with Leo. Prompt, courteous, professional, thorough, thoughtful, knowledgeable. Answered all questions, offered good advice. Would be happy to recommend his service to others.
Lou
Lou
18:56 31 May 19
Basnett Plumbing arrived right on time. The two technicians that came were very knowledgeable and very professional. I would definitely recommend them 😊 and Basnett Plumbing to anyone that... needs their type of service..read more
Shelley Drake H.
Shelley Drake H.
17:05 31 May 19
We always have an excellent experience with Basnett Plumbing.
Scott W.
Scott W.
19:34 30 May 19
Great service!
Karen H.
Karen H.
18:47 30 May 19
Never fun to be without hot water. Was thrilled that Basnet was at my home to save the day only 2 hrs and 15 minutes after I called! Service was wonderful and everything was explained to me in such... a way that I felt I understood the issue & service needed. We have a hi efficiency Veissmann boiler and they have the expertise we needed.read more
Amanda A.
Amanda A.
21:30 29 May 19
We had them install ductless splits years ago and they're still working great with no issues. The entire company is extremely knowledgeable and wants to make sure whatever they do is efficient and... will last as long as possible while keeping you comfortable and saving you money on energy. Highly recommend!read more
Mark F.
Mark F.
19:41 24 May 19
Jake & Drake from Basnett in Littleton cleaned our HVAC ducts and installed a hi-efficiency filter on our furnace/AC this week. They did an excellent job! Very professional, kept us informed... throughout the process and explained everything. They showed us before & after photos. What a difference! They cleaned everything perfectly and put everything back in place. We can already sense the difference in our air conditioning. Thanks for a job well done!! Cheers, Mark Fulmerread more
Ed S.
Ed S.
11:56 24 May 19
Paul, Luke, Joe and Brendan were very efficient and had my new furnace and ac installed in a day. The work area was clean and clear at the end of the job. The crew cleaned every area they were in.... I'm very pleased and highly recommend Basnett.read more
Deborah B.
Deborah B.
01:08 24 May 19
Basnett Plumbing, Heating and AC have been my only plumbers for over 15 years. I recently added their HVAC services.I trust their expertise and I value their commitment to stay current in the... industry. They are thorough in both their service and follow through. I know I can count on Basnett in an emergency to be there for me.There are many companies that provide these services. Basnett is my only choice because I have complete trust in the men and women that work for Basnett. Things go wrong when I am far from home. Basnett has access to both of my homes because, beside their competence, Rob and Lori Basnett have the nicest people working with them.We have been loyal customers of Basnett Plumbing, Heating and AC but they have been equally loyal to us. That is very hard to find these days.read more
Joseph M.
Joseph M.
12:36 20 May 19
1) Administrative/Customer Support: Outstanding! Contacted Nancy in front office with difficult problem (i.e., drain pipe leaking inside wall cavity) to request rapid assessment and fix. Nancy... understood urgency of problem, actively juggled and reworked schedules, and provide regularly updates to setup a visit and evaluation by plumber!2) Responsiveness: A matter of hours!! Wayne arrived within a few hours of my initial call/conversation with Nancy and diagnosed the problem within seconds! Explained in detail what needs to happen in order to effect a repair and provided a graduated estimate range based on the level of damage that is found once the wall was cut open.3) Technical Expertise: Unmatched! Paul and his apprentice arrived on the scheduled date and time and effected the repair in the rain in less than 2 hours!4) Overall Customer Experience: Extremely Pleased/Delighted!5) Will recommend to friends, neighbors, co-workers, etc without hesitation!Joe M.Littleton, MAread more
John M.
John M.
23:00 14 May 19
John C.
John C.
22:12 14 May 19
Basnett Plumbing came out this morning to repair our heating and hot water systems. Called them late last night, told them our heating system was not working and a technician was assigned first... thing this morning. Phinias, the tech assigned, was courteous and extremely knowledgeable about our system and was able to tell me basically what was wrong in the 1st 5 minutes. He spent a good amount of time not only fixing the system, but doing a much needed maintenance as well. Really satisfied with his work and scheduled them to do additional maintenance on our mini split in the spring.Its spring now and have had them back and maintenance was done on our mini split air conditioner. Phinias also completed this job with the same thoughorness as our heating system. Took the system apart and cleaned the rotor/fan which had mold and was causing a loud noise when running. Really pleased with the work done.Also had Taylor out to fix the kitchen faucet that had started to spray everywhere. They special ordered a hose for us. Taylor was great. Can't say enough good things about them.read more
Glenn G.
Glenn G.
16:25 13 May 19
Leonel did a fine job maintaining AC system and installing new filter bracket, and had a friendly, professional manner. He showed up right on time, too.
Ava S.
Ava S.
19:14 10 May 19
Dan T.
Dan T.
17:52 10 May 19
Richard M.
Richard M.
22:30 09 May 19
Ann DeCristofaro (.
Ann DeCristofaro (.
18:13 06 May 19
Prompt, professional and he gave us options. Work was done ... problem be gone!
Becky B.
Becky B.
13:34 01 May 19
Great service!
Larry G.
Larry G.
20:48 26 Apr 19
Fast, efficient, clean, prompt, experts - highly recommended!
David M.
David M.
14:37 17 Apr 19
Called for a technician to remove mini-split covers and clean filters. Basnett responded with a next day appointment to accommodate my paper hanging schedule.Technician arrived on time, and thanks... to email from Basnett, I knew what he looked like and his name. He carefully put "booties" on his feet every time he walked in the house. He showed and explained the importance of cleaning annually, which we hadn't done, and proceeded to clean all filters. I'm very happy with the service and still pleased with my mini-split.read more
Andy C.
Andy C.
17:50 12 Apr 19
Michael C.
Michael C.
00:05 11 Apr 19
Excellent response time...very professional service technician. Highly recommend.
Tony L.
Tony L.
00:02 10 Apr 19
Another company changed the nozzle size on my Viessman boiler and did not perform smoke and combustion analysis which resulted in a very sooty combustion chamber and exhaust vent. After explaining... this to my Basnett technician Phinias, he explained my options and what he was going to do. He performed both before and after analysis, showed me the results and gained my full confidence and trust. Phinias was very courteous, friendly and knowledgeable. I will be using Basnett for now on and highly recommend them.read more
DEG8510 D.
DEG8510 D.
15:51 08 Apr 19
Mary L.
Mary L.
14:57 04 Apr 19
Great and fast service. Technician was excellent. Would def work with them again!
Sandra K.
Sandra K.
12:36 28 Mar 19
Good experience. Knowledgeable service people diagnosed the problem and fixed it in a timely manner.
tbaldanzi
tbaldanzi
13:39 25 Mar 19
Chen H.
Chen H.
15:23 21 Mar 19
Wayne and John are great! They are very careful with the issues that I want them to look into and they explained everything very clear to me. I feel very reassured that I can rely on them to deal... with the issues. It is not easy to find good plumbing/hvac companies so I would strongly recommend this company and I will definitely stick with them in the future.read more
John B.
John B.
11:59 21 Mar 19
_showed up on time-did their work-cleaned up-could explain what was done and things to watch out for.-no problems
Jazz Piano O.
Jazz Piano O.
01:21 21 Mar 19
great service
Nora M.
Nora M.
13:13 20 Mar 19
Phinias of Basnett Plumbing and Heating is great. He is very thorough with his checks and cleaning of our complicated system. He remembers where repairs/replacements have been made and points out... spots that I should keep an eye on some areas that will likely need replacement in the next couple of years. I recommend Basnett in general and Phinias in particular.read more
Chris E.
Chris E.
15:16 18 Mar 19
Quick and efficient service as always. I use Basnett for all my of plumbing and HVAC needs. Highly recommended.
geno99geno G.
geno99geno G.
00:53 18 Mar 19
The Basnett team met all my expectations. Clear communication, on-time arrival and courteous throughout the appointment. I had numerous questions and other vendors at my new house and the Basnett... team worked around all the goings on. I look forward to setting a follow up installation appointment! I would recommend the Basnett team to prospective customers.read more
April F.
April F.
12:01 16 Mar 19
Bassett Plumbing was excellent, and I highly recommend them! We had them install a Viessman 300 with rezoning, a new manifold, an indirect hot water heater, and plumbing for a water softening system.... From start to finish, everyone from the comfort specialist, office staff, to the onsite crew were professional, pleasant to work with, accomodating, and careful. They are fabulous, and I recommend them without any reservation!read more
Patchwork B.
Patchwork B.
00:27 15 Mar 19
Basnett Plumbing, Heating,&AC. I was very impressed that they came out, John Frechette 3/2019, quickly to give a quote on 2 new Mitsubishi wall mount AC units. The quote also came to us in timely... manner with information regarding rebate that was currently available but expiring in a few weeks. They were able to come out install in time to receive the rebate. They, Ryan Yarbourgh and his team, were very timely with the install and were neat and respectful of the rooms they worked in. Very impressed by the work they did.read more
Laura S.
Laura S.
16:36 14 Mar 19
Phinias was wonderful! Helpful, polite, clear about the work and a great sense of humor! Thank you!
Barbara R.
Barbara R.
21:38 13 Mar 19
Ben V.
Ben V.
16:09 13 Mar 19
Had Basnett install a 40 gallon water heater today. Another fantastic experience. The pricing was up front and crew was professional, knowledgeable, on time and tidy. They were also able to fit me... into their schedule with very short notice.We'll continue to use Basnett for all of our plumbing and heating needs.read more
Brian P.
Brian P.
13:06 13 Mar 19
Rob came through for me when my other contractor left me in the lurches. Rob stepped in, was professional and clear in setting expectations and very reasonable in pricing. Paul brought tremendous... experience to the installation. The work was completed on time and the end result was a very professionally designed and installed high efficiency heating system. No problems at all. I did a lot of research in this process and would highly recommend Basnett to all my friends and family. They are a truly trusted advisor and provide peace of mind.read more
richard D.
richard D.
19:07 12 Mar 19
Very kind and professional.
Dana R.
Dana R.
16:47 11 Mar 19
Our technicians were great today! They thoroughly explained what we needed and why, and we’re prompt and efficient with their work.
Kelly O.
Kelly O.
17:38 08 Mar 19
Prompt, professional service. Taylor was very nice and explained what was wrong in a non technical manner I could understand.
k B.
k B.
18:21 06 Mar 19
Basnett plumbing work was very fine. Kyle and his associate were so respectful and the work was professional and to my expectations.Thanks so much for the job well done!Katherine
Simon D.
Simon D.
17:21 06 Mar 19
Very professional and well prepared company. Wayne was a pleasure to work with, and focused his efforts on providing a great customer experience. I was delighted to discover that they surface... boilers, and signed up for a service agreement. There is really no need to go anywhere else.read more
Maria-Anna H.
Maria-Anna H.
20:22 05 Mar 19
Alan W.
Alan W.
22:25 04 Mar 19
John K.
John K.
15:06 02 Mar 19
Basnett was very responsive...the crew arrived within an hour. Ryan and Brandon were knowledgeable and courteous...the job was completed promptly and satisfactorily. both were helpful in answering... questions.read more
Kevin S.
Kevin S.
22:00 01 Mar 19
Basnett Plumbing, Heating, and AC do tremendous work. I truly admired their attention to detail. For example: I received text messages with the picture and qualifications of the service person who... was to provide the service in the home. The job we needed was completed very swiftly, and most importantly done very well.read more
Meg H.
Meg H.
01:12 01 Mar 19
Siddharth S.
Siddharth S.
15:45 27 Feb 19
I had two services done with Basnett plumbing. Wayne and Luc came for some plumbing issues we were having at my home and he explained all the problems and got it fixed for me. He also explained... about getting my boiler and heating unit serviced and called another of his team member to get it done same day. Taylor and Leo arrived and serviced my boiler and heating unit thoroughly and gave me all information on how it is performing and all.Overall very satisfied with the Basnett Plumbing and will definitely call them again for next issues.Thank you.read more
Jeff B.
Jeff B.
15:53 26 Feb 19
Very professional and knowledgeable. Worked efficiently. On time as scheduled. Will continue to use for upgrades and the occasional repair.
Deborah L.
Deborah L.
18:52 25 Feb 19
Basnett was great as usual. Wayne and his trusty apprentice were on time, professional and most of all tidy. Been using Basnett for several years now. Would highly rectthem.
Elyssa B.
Elyssa B.
17:44 25 Feb 19
Kyle from Bassett came to fix our leaking boiler. He was professional, talked through options with me, was transparent about pricing before starting work, and fixed the issue quickly. I will... definitely be contacting Basnett in the future for any plumbing and heating needs - highly recommend!read more
Eric H.
Eric H.
16:29 25 Feb 19
Have been a happy Basnett customer for many years. Rob and Lori run a quality business, and they take great care of their customers. Their employees are all very polite, friendly, knowledgeable, and... neat (we had a lot of work done by Basnett in the last 12 months, I think we've met most of the company, lol). To a person, they all seem happy. I think that speaks well of how Basnett recruits, trains, and treats its people. I would recommend them for any HVAC or plumbing needs you have.read more
Daphne Z.
Daphne Z.
00:57 25 Feb 19
Thanks Wayne for figuring out the problem and giving us a call back to check if the heater was working alright.
Elizabeth M.
Elizabeth M.
14:24 22 Feb 19
Basnett Plumbing and Heating representatives were professional, knowledgeable and patient. After spending more than $2,000 on repairs from 2 separate local well known companies for an energy... efficient combination boiler/hot water heater that is only 4 years old, I am happy to report that the technicians at Basnett solved the problem. They have the expertise and technical knowledge to diagnose and solve problems on these newer computer systems which require a higher level of certification. Do not waste your time or money by calling your installer if they are not "ACE" certified which stands for Advanced Comfort Expert. You will end up paying to replace things that don't need to be replaced. Also, if you plan on installing a new system, make sure they have a positive track record and the certifications to install the system. A happy customer!read more
Larry B.
Larry B.
00:18 21 Feb 19
Malcolm T.
Malcolm T.
22:04 18 Feb 19
Karen M.
Karen M.
00:00 15 Feb 19
Excellent service as always from Wayne. He’s so neat it was like he was never there!
Robert S.
Robert S.
19:03 14 Feb 19
The men did an excellent job for me and also repaired an outside water lineWe were very pleased. They also suggested another soluition. When we called our excavator he dug up the baffle and found... it totally clogged, which we cleared. All seems well nowThank you.read more
Joan C.
Joan C.
15:36 13 Feb 19
Wayne and Drake did a great job. Happy to have my faucet. Thank you!
John G.
John G.
18:16 12 Feb 19
I cannot thank Basnett Plumbing enough after our old boiler broke down on the weekend and we were without heat & hot water. I wasn't even a customer of theirs and they returned my call first thing... Monday morning and were at my house installing a system (Viessmann Vitocrossal) on Tuesday morning. Paul and his crew were professional, neat and courteous !!read more
David C.
David C.
14:31 08 Feb 19
Prompt, clear and efficient. Work was done to a high standard and addressed my issue. Technicians were polite and helpful.
Robert L.
Robert L.
11:50 07 Feb 19
Once again I had my high efficiency gas boiler annual service performed by Basnett service technicians. Like every year for the past six years I am very happy with the work and quality of the service... technicians. They come on time and perform the work well. I am a commercial HVAC project manager and know a good tech and service staff when I see one. Great job again.read more
Kathy Armstrong N.
Kathy Armstrong N.
23:39 06 Feb 19
Pros: on time, cleaned up after, efficient, hard workingCons: none
Jane Z.
Jane Z.
19:14 05 Feb 19
Mike B.
Mike B.
17:54 05 Feb 19
Installed a combi boiler faster than I expected. Arrived on time and did great work. I'm a happy customer 🙂 Thanks.
jonathan D.
jonathan D.
23:10 29 Jan 19
Superb, fast and friendly. Basnett rocks!
Susan B.
Susan B.
21:52 29 Jan 19
I have used Basnett Plumbing and Heating for over 15 years and they never disappoint. You can expect excellent, professional service from their highly trained staff. I give Basnett Plumbing and... Heating my highest recommendation for all your plumbing, heating, and AC needs.read more
Jonathan Preston (.
Jonathan Preston (.
17:21 25 Jan 19
Technicians were outstanding. Customer service was very good, communication was good, and I was provided a detailed explanation of the work they did and things I need to keep in mind for the future.... I have used at least a dozen plumbers over the last 10 years and this was probably my best experience to date.read more
Angus M.
Angus M.
02:22 25 Jan 19
On time, worked diligently through the day and cleaned up well afterwards. Explained all the tasks and made sure I had no remaining questions. House now approaching comfort level after a week of... heatwave with no AC....BlissSecond visit for hot water tank replacement, remarkably clean and quick installation one day after call. Usual first rate service strongly recommend.........read more
Trevor S.
Trevor S.
21:26 24 Jan 19
Professional, clean, thorough, knew what they were doing. Excellent job, and would definitely use them again.
Westford C.
Westford C.
14:23 22 Jan 19
Our experience was so positive with the company and the technician that came out. He was courteous clean and friendly.I would recommend Basnett Plumbing to everyone!
J M.
J M.
17:49 20 Jan 19
Very professional, knowledgeable and competent technicians. Highly recommend.
Dan R.
Dan R.
13:56 19 Jan 19
fast prompt competent performance. Couldn't be more pleased with service.
Bob E.
Bob E.
21:27 17 Jan 19
When my water heater quit working, I called multiple sources, some from recommendations found on my town's message board. Basnett was the only service that answered with an in-house staff person who... was able to schedule an appointment on the spot. The service person, Phinias, was responsive, knowledgeable, polite and a pleasure to deal with. Not only did he fix the problem once I received the new part, he also gave me a little best practices training with respect to optimum use and energy savings, and maintenance.read more
Michael L.
Michael L.
17:15 16 Jan 19
Very happy with Kyle's work! He gave great on-the-spot advice, made sure I understood the problems and solution, and did the work quickly and completely.
Candice R.
Candice R.
16:45 16 Jan 19
I have worked with Basnett often over the past five years and Wayne was the technician that did the service for us most of the time. He is kind, fair, professional, and easy to work with. He has... helped us out in some stressful situations!read more
John F.
John F.
16:00 15 Jan 19
Special thanks to our technician, Phinius Muchirahondo for the exceptional job he did servicing our boiler this morning. Timely, courteous, professional, and really took the time to explain and... address our concerns. Thank youread more
Craig M.
Craig M.
02:56 11 Jan 19
Basnett arrived to do the scheduled work right on the scheduled time. I immediately voiced my concerns about their quoted repair estimate (more than I had hoped). Wayne patiently fielded my concerns,... answered my questions, and educated me about the realities of our boiler system. Wayne and his colleague performed the necessary repairs and in doing so eliminated any questions I had about their price. I am very pleased with their work!read more
Alan A.
Alan A.
21:43 08 Jan 19
The service person was wonderful , very nice guy, and all was good.Did the service quickly and showed up right on time.All The Best: Alan Aronie
Margaret
Margaret
14:41 06 Jan 19
I could not be happier with the services provided by Basnett Plumbing1. great communication through phone/text/emails2. very professional3. quick response during emergency requestsHighly... recommend.read more
Gary J.
Gary J.
19:06 03 Jan 19
Taylor Westcott technician and apprentice (Leo) performed annual maintenance and testing on my Bosch Buderus boiler and Revello oil burner. They were professional, courteous and efficient. After the... service was completed, Taylor gave a full explanation about the work that had been done and about the testing, including a small increase in efficiency. In response to my question, he noted it was desirable to flush the water heater periodically, which I will probably have done next year as the unit will then be 5 years old.In summary, I am very satisfied by their work using my best judgment as a layperson. Thank you.read more
Kristen K.
Kristen K.
01:39 02 Jan 19
Basnett is always very responsive and easy to deal with. We had an emergency call on New Year's day and they handled it promptly. Their technician Wayne is the best!
Stan F.
Stan F.
16:34 31 Dec 18
Rachel G.
Rachel G.
15:28 31 Dec 18
Always so professional. Basnett hires only the best technicians. They are always on time, courteous, and do a great job.
Frank P.
Frank P.
23:56 28 Dec 18
I had Basnett replace 2 corroded shutoff valves and install a new kitchen sink. The plumbers (2) who did the work were very thorough, extremely neat and professional about the job and completed it... quickly and very well. They advised the cost at the beginning and were accurate. And, to complete a well-done job, I was advised of a senior discount which made the job considerably sweeter!read more
Tracy G.
Tracy G.
12:04 28 Dec 18
Wayne from Basnett Plumbing & Heating was very thorough in solving a noise problem from our house humidifier. He was persistent and professional. Thanks, Wayne!
jean P.
jean P.
20:23 27 Dec 18
Very happy with my first visit from Basnett plumbing. issues were resolved and Wayne seemed knowledgeable and answered all of my questions.We have signed on to have yearly maintenance done.
Diane N.
Diane N.
17:00 27 Dec 18
Phineas showed up when he was expected. He explained what he was doing, didn't leave any mess, & fixed the problem with my hot water heater. He also gave me suggestions for what I can do in the... future if I had the same problem.While he was here he also checked my mini-splits to see if they had mold. At my request, he showed me where the water main was in case I ever needed to shut off the water.Very pleased with his work.read more
Quwat A.
Quwat A.
16:02 27 Dec 18
My heating unit (furnace) stopped working. It was blowing cold air. I suspected it to be an ignitor issue. Left a message on their site at 1:00 am at night. They called back at 7:00 am and had a... professional, courteous technician at my house at 8:00 am. He confirmed that it indeed needed an ignitor replacement. Showed me how it all works, restored heat and tested the system and was done by 10:15 am.read more
Ilya F.
Ilya F.
19:45 26 Dec 18
The technicians sent were professional and polite. Explained everything and got the job dine.Appreciate the good service.
Michelle S.
Michelle S.
22:23 21 Dec 18
Wayne did a fabulous job. He described the issue to me clearly and gave me the estimate which he stuck to. He was courteous and efficient. I hight recommend Basnett Plumbing.
Bradford S.
Bradford S.
17:34 21 Dec 18
nick C.
nick C.
15:48 21 Dec 18
Extremely impressed with the entire Basnett team! Special shout out to Phinias and Taylor who helped get our hot water back!Both of these guys were beyond knowledgeable, professional, and... personable throughout the entire process. We have found our Plumbing, heating and AC team at Basnett!Thank you!Nickread more
Jane M.
Jane M.
02:28 21 Dec 18
In my experience, Basnett Plumbing has a fair price, keeps me informed on upcoming appointments, updates arrival times if there is any delay, and most importantly, does the job right. I know the... price up front so there are no surprises. They are always very professional, introduce themselves and put on shoe booties. All my appliances from the washing machine to the domestic hot water and heat are handled by Basnett. I have never had to call them back on any service. It has never been so busy due to snow or storm that they couldn't help me. Quite simply, these are good people. If only they could handle my heath care....read more
Carolina R.
Carolina R.
00:59 21 Dec 18
it was a pleasure to have Wayne service our water heater today. He is always helpful and kind with all of our service requests. He will make every effort to satisfy his customers needs before he... leaves. Thanks for making sure we had hot water before the holidays.read more
Caryn R.
Caryn R.
00:08 21 Dec 18
Wayne and Basnett once again saved my plumbing. From booking my appointment to finishing the repair, Basnett is always top notch. They are lifesavers and I can't recommend them enough!!
Edward H.
Edward H.
17:08 20 Dec 18
Customer care is very important to me and Phinias from Basnett delivered excellent service today with my heating concerns and fixed the issues! What a great team.ED
Jim L.
Jim L.
22:30 19 Dec 18
Linda D.
Linda D.
15:39 18 Dec 18
Claudia D.
Claudia D.
15:32 18 Dec 18
Bo H.
Bo H.
20:13 17 Dec 18
But just come in time if next time.
Ruth B.
Ruth B.
17:39 16 Dec 18
Wayne Lambert, technician for Barnett Plumbing, Heating & AC, did a great job replacing a part for my boiler/tankless hot water system. H e was very courteous & listened while I explained my ongoing... problem. As he was very knowledgeable about the product, he worked quickly & efficiently to restore the heat.I would not hesitate to recommend this company to friends.read more
Rob Duval (.
Rob Duval (.
19:23 15 Dec 18
Very responsive, thorough furnace and duct installation. Will recommend and continue to use for future work.
David H.
David H.
16:37 15 Dec 18
Very Professional guys! Came on time, sent a text before with a picture of the technician. Work was done quickly and professionally.
Barbara D.
Barbara D.
15:18 15 Dec 18
As always, quality work by a polite and knowledgeable professional!
kathiesart
kathiesart
01:24 15 Dec 18
Wayne is friendly, efficient and does a great job. Thank You!
cyndyoga
cyndyoga
02:19 14 Dec 18
I appreciated being able to coordinate a possible P-trap pipe replacement with having my roof down. In the end Wayne came out and took a look and advised that my pipe although older was still in good... shape and that only the flange that the roofers replaced had been rusted through.Nice to not be talked into something I didn't need and have a plumber with just a days notice.read more
Daniel J C.
Daniel J C.
15:36 12 Dec 18
Michael J.
Michael J.
14:47 12 Dec 18
Greg D.
Greg D.
12:56 12 Dec 18
Thorough quote, thorough all-day job in our older house with diverse ductwork by courteous careful workers quick to explain issues.
Amy C.
Amy C.
12:20 12 Dec 18
Great service, really nice people, well organized, competent.
Jeanine W.
Jeanine W.
19:02 11 Dec 18
Your guys are professional, thorough and pleasant. They always give their all and answer all my questions.
Hillery D.
Hillery D.
20:06 09 Dec 18
I was very impressed with the customer service at Basnett Plumbing. They showed up when they said they would, they immediately covered their boots before walking through the house and they were... friendly and easy going. More importantly, when a routine cleaning turned into an hours long repair they stayed over time to be sure our system was in good working order! And the bill was very reasonable considering the amount of time and effort that they had to put in! I would highly recommend them to everyone!read more
George C.
George C.
14:37 07 Dec 18
Timely and professional service of our furnace and hot water heater. Plus installation of new kitchen sink. All before lunch!
Amy A.
Amy A.
13:18 07 Dec 18
We just had a fantastic experience with Basnett. All of the employees from the sales department, billing department to the install team were great to work with and very responsive. The install team... was professional and very clean.read more
Mary K.
Mary K.
17:06 06 Dec 18
Danielle R.
Danielle R.
12:14 06 Dec 18
adelina P.
adelina P.
11:01 06 Dec 18
I had Basnett coming for a quote for a gas line for fireplace. The technician Wayne was very nice and professional, provided details to all the questions I had related to the fire place.He also... provided some feedback to other non-fire place related questions I had for another project I have in mind.I have been a customer of Basnett Plumbing for 8 years and never disappoints. All the technicians I had are very nice and professional and they take the time to answer all my questions. I always recommend them.read more
Scott F.
Scott F.
22:57 05 Dec 18
gail S.
gail S.
14:07 04 Dec 18
Wayne and Drake - great job as usual! Have used Basnett many times and always do excellent work! thanks!
Francine K.
Francine K.
00:58 04 Dec 18
Received my complimentary first annual cleaning. The technician arrived on time and went right to work and spent the best part of a couple hours to finish the job. When he was done he went over all... he did and pointed out and concerns he may have had. He was courteous and professional. I am complete happy with the job they did a year ago ( new furnace and water heater), and today. Thank youread more
Jack M.
Jack M.
20:21 03 Dec 18
Basnett Plumbing installed a new gas fired combination boiler to replace my aged oil fired system. There were many hurdles to getting this installation completed, mostly around getting a permanent... gas line installed. We ended up going with a temporary propane fuel source until National Grid can resolve their labor disputes and get a natural gas line installed.The folks who did the installation were excellent, helping us understand what needed to be done and when. They worked through fine tuning the completed installation and helped us fix existing plumbing issues as well.All in all Basnett has been a great group of people to work with.read more
Lindsay M.
Lindsay M.
16:51 03 Dec 18
Wayne and his partner did a great job at my home. They were very good about explaining things to me, focusing on their work, and bringing things to my attention when needed. They were professional,... honest, clean and very helpful. Wayne also figured out a small item for us that was not part of his job, he just did it for us as a favor. We will certainly use Basnett in the future for our plumbing needs.read more
Kat E.
Kat E.
20:24 30 Nov 18
Always a delight to deal with the gentlemen at Basnett Plumbing, Heating & AC! Professional, efficient and always helpful. Would recommend to anyone looking for work to be done. Fantastic!!!
Anne H.
Anne H.
13:37 30 Nov 18
Terrific service, as always!
kathy S.
kathy S.
18:15 29 Nov 18
outstanding service - very happy with the work and the team that came to my house!
Karrie C.
Karrie C.
21:37 28 Nov 18
This company has amazing customer service and their technicians are polite, professional and courteous.
Sheryl B.
Sheryl B.
20:48 27 Nov 18
Ian W.
Ian W.
16:13 27 Nov 18
Olivia M.
Olivia M.
17:33 19 Nov 18
V. J.
V. J.
17:54 17 Nov 18
We have used Basnett in the past. Today Wayne and Jake came at the appointed time---both were very personable and efficient. All work was explained in detail. They worked carefully and cleaned... everything up. We highly recommend Basnett Plumbing!read more
Eric B.
Eric B.
18:25 16 Nov 18
Courteous and friendly, thorough, clean, with attention to detail.Excellent communication throughout the job so I knew what they were going to do and how it went.
David W.
David W.
17:09 15 Nov 18
We were one of the homes impacted by the Columbia Gas fires in the Merrimac Valley. You often hear about companies going above and beyond, but that is absolutely the case here. The team from... Basnett was prompt, courteous, and worked with us to get the information we needed to ensure that we would be reimbursed by Columbia Gas. Thanks to Basnett, our 8 week nightmare without heat came to an end. Cannot thank them enough!read more
Patrick D.
Patrick D.
20:00 14 Nov 18
Great work. Extremely professional.
Jessica B.
Jessica B.
23:14 12 Nov 18
Wayne Lambert was very friendly and helpful! He answered my unrelated questions, offered great advice to us as new homeowners, and of course fixed our shower. We are happy with our experience. I... really appreciated the txt I got before the with the technicians name and picture.read more
Beth G.
Beth G.
15:14 12 Nov 18
Phinias was professional, knowledgeable and helpful. He was on time, made sure everything was working well in my furnace and answered all of my questions!! A great experience!!
Richard L.
Richard L.
14:14 12 Nov 18
Megan C.
Megan C.
13:16 12 Nov 18
These guys are always so thorough, helpful, friendly, and trustworthy! Their professionalism cannot be beat!
Chris K.
Chris K.
15:27 06 Nov 18
Techs showed up right on time, were very professional and left the area absolutely clean. Always a pleasure to deal with Basnett PH&AC!
Liz J.
Liz J.
12:37 31 Oct 18
Always punctual, courteous and professional. Get the job done right the first time with plenty of explanation regarding work performed along the way. I have been using Basnett for plumbing and HVAC... needs for two and a half years. Really like working with Wayne!read more
Joel C.
Joel C.
14:34 30 Oct 18
I received a number of quotes for a gas furnace boiler replacement for and Basnett not only had the best price, but since I had worked with them before I knew they were reliable. The furnace was... working in July when it was inspected, and we scheduled the job for late October. However, when we turned on the heat for the first time when it got cold in late September, it did not start. Basnett came out within hours to look, and determined it would likely be an expensive repair. Instead they were able to move up the replacement date so we were able to avoid the additional expense, and were only without heat for a few days. The replacement was done on a Saturday - the crew showed up right on time, did a super job, and finished early. I would highly recommend Basnett to anyone!read more
Matt B.
Matt B.
23:23 29 Oct 18
Basnett worked on our boiler today. Wayne and his assistant Leo were professional and courteous. Very thorough in explaning what they were going to do, and what the next steps and costs were. Always... a pleasure!read more
G L.
G L.
19:19 27 Oct 18
Great work. Very well done. Paul was excellent! Left the place clean when they were done. Thank you!
Robert C.
Robert C.
16:45 18 Oct 18
Very professional and knowledgeable. Took the time to thoroughly explain the problem and how they will fix it.
Betsy U.
Betsy U.
01:26 17 Oct 18
Great service, very professional, even was able to come earlier after checking if that was alright with me.
Joe M.
Joe M.
18:14 11 Oct 18
Taylor and Leo showed up exactly on time and handled themselves with the utmost professionalism. Very neat and courteous.Extremely impressed and happy with their work and explanation of the work... the did.read more
Diana R.
Diana R.
21:33 08 Oct 18
The service was great. The technicians explained the work they did and answered all of my questions. I would recommend.
Tom M.
Tom M.
14:58 07 Oct 18
I was very happy with the work that Basnett Plumbing recently did at my house. We had new counters installed and they came in the day before to disconnect the appliances, and then arrived early... Saturday morning to reconnect everything and install our new faucet. Wayne Lambert was very professional and friendly and did a great job. He didn't even complain when our golden retrievers tried to help him!read more
Michael P.
Michael P.
18:34 01 Oct 18
Nice people who are truly interested in your HVAC needs. They just didn't replace our old system they corrected venting faults so the new system works much better.
Gaurav S.
Gaurav S.
21:23 28 Sep 18
Emerson L.
Emerson L.
15:17 17 Sep 18
Excellent service and well trained technician.
Dave M.
Dave M.
23:27 12 Sep 18
Our recent experience with Basnett has been outstanding, from Rob, the consultant, to the installers and to the service technicians. We are very happy and p0leased with the experience and with the... product.Over the past few weeks, we have met with several Basnett employees and want to express our respect and appreciation for their professionalism and support.Ryan was outstanding. Aside from being professional and hard-working, he was also very patient. I had many questions that he answered clearly and respectfully. He took the time to explain, and sometimes show me, what he was doing. I was impressed with his knowledge and experience. He was always professional, courteous and competent.Ryan and his crew were meticulous about cleaning up after their work was done every day. Unlike some workmen I have encountered in the past, they were very quiet – no loud music, yelling, or cursing. I felt very comfortable with them working in and around my home.Wade came on a service call. He quickly found the cause of and repaired a leaking mini-split unit. He also spent time examining our boiler because we had a report from Mass Save about excessive emissions. After he looked over the unit and read the report from Mass Save, he recommended a thorough cleaning as the next step. He prepared the paper work to set up an appointment for the cleaning. He was professional, competent, and courteous.Phineas came to clean the boiler. Once again, I was met with a courteous, competent professional. The boiler was cleaned within a short time and Phineas explained that emissions were no longer a problem.I can safely say that I would highly recommend Basnett to anyone needing heating, cooling or plumbing services.Dave and Kathyread more
Raman M.
Raman M.
14:06 12 Sep 18
Steve D.
Steve D.
17:01 01 Sep 18
Recently had an issue with a leaking bathroom pipe dripping through the downstairs kitchen ceiling. Called Basnett on a Saturday of a long weekend at 7am and they had someone here by 9am to fix it.... Plumber did an outstanding Jon and had the leak fixed within a few hours. Very professional and left the area exactly how he found it (maybe even cleaner). Seems like I only have these issues on weekend or late at night and Basnett always comes through.read more
Andrea P.
Andrea P.
19:03 30 Aug 18
Excellent customer service, knowledgeable, friendly staff.
Sheri G.
Sheri G.
22:51 24 Aug 18
Nezalhualixtlan
Nezalhualixtlan
22:22 17 Aug 18
Taylor arrived promptly at the scheduled time, and quickly ascertained what our problem was, and was able to fix the issue with our heating and AC in relatively short order. He was incredibly... professional, and great to work with. This was my 2nd experience with Basnett to date, and both services were great. I will be using them for any projects or issues that they service that I need help with in the future.read more
Lisa D.
Lisa D.
22:01 16 Aug 18
AWESOME service today! I called with a crisis that I needed immediate help with and while Nancy originally said she didn't have a Technician available today or tomorrow - when I told her were moving... tomorrow and what the issue was she did everything she could to get someone here STAT! Taylor arrived within the hour and fixed the issue. He was courteous and fast, and got the job done well - totally appreciate the great service - thank you!read more
Rob B.
Rob B.
16:07 16 Aug 18
First time consumer gives 'em a two-thumbs up! Very responsive to a unique circumstance. Well-informed solution-focused approach to our system. Personable and left the house clean (perhaps a bit over... the top in wearing booties upon entering but they lightened up when I told them that was unnecessary.Thanks to Basnett to getting started off on the right foot.read more
Sarah L.
Sarah L.
18:23 13 Aug 18
Barnett is excellent -- great customer service and timely communication. I love this company!
Ellen V.
Ellen V.
14:54 13 Aug 18
Phineas and his assistant were excellent. Arrived on-time and started working right away. Very knowledgeable and patient with our questions. Clean and quiet.
Maria C.
Maria C.
12:28 10 Aug 18
Phinias did a wonderful job on cleaning my A/C unit! Very informative about how the unit should work and that regular maintenance is key to keeping the unit performing at its best! Thanks again!
Cheryl G.
Cheryl G.
23:48 06 Aug 18
The home office had sent a picture of Paul Lizotte to our phone so we would know who we were meeting. Paul and his crew arrived at our home when they said they would. when they arrived they placed... floor mats down to protect our floors, they are very professional but more importantly they are so nice. We had a large project and from the very beginning calling the home office to set things in motion to the final completion we could not be happier. Basnett Plumbing is the very best.Cheryl and George GrenierHarvard Maread more
Scott M.
Scott M.
14:27 31 Jul 18
Erin B.
Erin B.
19:26 26 Jul 18
I had a leak that needed fixing at my business and Basnett was able to fit me in the same day as well as look at 2 other things I needed. Paul arrived on time, was very professional & gave me a... recommendation on what he would and would not fix. I will definitely use them again!read more
Lori E.
Lori E.
21:32 23 Jul 18
Adam C.
Adam C.
20:21 17 Jul 18
Very professional, clean and courteous
Janet F.
Janet F.
00:24 13 Jul 18
The nicest group of people ever, from the salesmen to the technicians! So friendly and helpful. They completed the work on time and everything looks great. Haven’t needed to use the AC yet but so... happy it’s there for the next heat wave!!read more
Michael B.
Michael B.
16:38 09 Jul 18
You’d think that installing a new LP stove is a job that “Any”plumber can do and just not that complicated. They probably teach stove installation on day one of plumbing school but my story will... prove that theory very wrong .I chose “any” plumber and when he left my new stove took 27 minutes to preheat to 350 and my burner front left was over cooking everything really fast and burning the bottom of my pots.I called Basnett plumbing and one of their certified plumbers came to my house.First thing he did was go online pull the manufacturers specifications on the liquid propane stove and one by one went through every burner (including those in the oven) to make sure the orifices installed matched the specifications. It turns out that the prior plumber had probably read the natural gas instructions and not the liquid propane instructions therefore installing the stove completely improperly by incorrectly installing two of the orifices which caused the over and under heating of the burners in question.Even though the job was then done, he decided to run other tests on the amount of liquid propane being given off to make sure that no bad fumes would enter my house, he also pulled the stove out to make sure the connections were properly installed , the stove was level and made sure that my anti-tip device was installed properly.When you hire people to do the right job you just expect that they are doing it however, in this case, one plumber VS another.....The Basnett plumber did about 4 extra safety tests that should’ve been done during the original install and I should’ve hired Basnett from the get go. I will never use another plumber from now on .read more
Robert S.
Robert S.
17:37 06 Jul 18
Loretta T.
Loretta T.
03:01 03 Jul 18
After 2 disappointing experiences with other local plumbing companies, a friend recommended trying Basnett. I found the technicians to be courteous, professional, and knowledgeable. They did a... great job replacing the faucets and drain in a pedestal sink and their pricing was fair. I will definitely call them again!read more
Lucia Luce Q.
Lucia Luce Q.
13:24 01 Jul 18
Technician arrived promptly for an after-hours emergency. Much appreciated and, as always, thorough.
John A.
John A.
14:19 30 Jun 18
Great job: on time as scheduled, courteous, efficient, professional and friendly!
Tom C.
Tom C.
22:35 29 Jun 18
Phinias and Taylor were great. They explained things, arrived on time and cleaned up when they were done. Highly recommend Basnett and thedt two guys.
Chuck M.
Chuck M.
15:07 26 Jun 18
Once again, great service. They were in this morning to locate and fix a leak above a ceiling. They opened up the ceiling, located the leak, repaired it, and cleaned up the debris. Also offered... to provide an estimate to replace the pipes with PEX to prevent possible future leaks.read more
Jason C.
Jason C.
17:42 22 Jun 18
Great service!
Matthew S.
Matthew S.
11:53 30 Aug 16
Wayne is extremely professional, friendly and wonderful to deal with. Service was done quickly and efficiently, happy to recommend him and Basnett.
Michael C.
Michael C.
15:31 05 Aug 16
Excellent service call. Came out same day to fix broken toilet. Was very courteous. Used shoe-mittens to avoid dirtying the house. Replaced parts and made adjustments. All very quick and easy. ... Even reminded me that I probably had a coupon from the previous visit that I could use.Nice job!read more
Vivien T.
Vivien T.
20:47 27 Jul 16
Awesome service from Wayne! Answered all my questions, identified and fixed our plumbing problem quickly, and with a smile. Happily recommend these guys.
Kelly S.
Kelly S.
20:38 31 Mar 16
Scheduling was easy, the Basnett plumber was professional, informative and courteous. He explained the problem and the options thoroughly and completed theservice in a very timely manner. He was a... pleasure to deal with and I will continue touse there service in the future.read more
Dianne O.
Dianne O.
17:47 10 Feb 16
I'm soooo glad and relieved that I called BASNETT! Wayne and Paul were, in spite of the NOSCHOOLALLSCHOOLS winter storm, prompt, polite, persnickety (in and out through the snow to their truck, each... time putting plastic covers on their feet to protect my floors), and professional. And, after the thorough cleaning they gave to my furnace, my home warms up FASTER and BETTER! It's 19 degrees out there. THANKS, guys!!!!!read more
Next Reviews


Aeroseal Installation in Hudson, MA 01749

“A big thank you to Jake and Tyler who Aerosealed ductwork in my home today. I am anxious about having contractors in my home, but there was no need with these guys. It was a stellar experience in every way and I would recommend your company without hesitation. Kudos, Jake and Tyler!”
- Rhonda P.

Boiler Repair in Hudson, MA 01749

“I would like to acknowledge the extraordinary service I received on Sept 30th from Basnett technician Leo. The original request was to service the boiler & ensure it was in proper working order for the winter which he did. Upon inspection, Leo identified an issue that would require a replacement part. He obtained the part & installed it within a day. Because of Leo’s expertise, dedication & commitment, I was only out of heat/hot water for a few hours. Thanks to Leo for his professionalism & excellent customer service”

- Ruth B.

Heating Installation in Harvard, MA 01451

“A shout out to Paul Lizotte and the Basnet Crew on an outstanding design and installation of a complicated whole house heat and hot water system. The new 3 zone system with Viessmann Boiler, Vitocell Indirect Water Heater, Purmo Eurostyle wall mounted radiators and Runtal baseboard radiators is really efficient, and quiet. Workmanship was excellent, and we appreciated the care taken in our old house. Thank you very much.”

- Loretta E.

Water Heater Replacement in Westford, MA 01886

“Very responsive to a priority need. Showed up on time, very professional, had everything required for the job, explained exactly what he was going to do, got the job done in a timely fashion and left the area immaculate.”

- John B.

Ductless Mini-Split Installation in Acton, MA 01720

“Jon and Mike did an outstanding job installing a new heat pump/minisplit system in our home. Their work was consistently expert and meticulous, and the end result was excellent in all respects. They were always on time, kept to the original schedule, cleaned up carefully at day's end, and explained everything to us and answered all of our questions. We're very pleased with the finished job and grateful to Jon and Mike for the care and expertise with which they made this important improvement to our home. Thank you!”

- Doug C.

Air Duct Cleaning in Littleton, MA 01460

“Very professional. Took their time and cleaned everything and discussed where we needed new vent covers.”

- Jennifer P.

Heat Pump Installation in Andover, MA 01810

“We really enjoyed working with Zach, Matt, Mike, Tyler, Santiago, Jake, John, Paul, and Nancy. Everyone works well as a team, and was respectful of us and of each other. It was a pleasure having them around.”

- Jon U.

Plumbing Replacement in Lincoln, MA 01773

“Exposed cold water piping in the cellar was periodically springing pin hole corrosion leaks due to age (approx. 80 years old). Wayne and Dan spent an entire day removing and replacing the existing piping with new copper, per our request, as well as replacing deteriorated shut off valves with new ball valves. They also installed an automatic shutoff valve by the water meter, as part of a leak detection safety system. They kept the work area clean and dry throughout the workday and didn't rush the job, even though it was a Friday before a holiday weekend. We now have confidence that the leaks in the cellar have been resolved. Thank you for the first rate results and peace of mind!”

- Chris S.

Plumbing Repair in Stow, MA 01775

“Wayne did excellent work fixing multiple problems in the same visit. He explained the issues and the solutions well. I was very happy with his service.”

- Greg B.

Gas Pipe Replacement in Acton, MA 01720

“Jon K led the team and replaced my gas pipes in the house. They showed up punctually and demonstrated great craftsmanship. The pipe runs through places that are really hard to reach, he managed to connect and replace them neatly. During the work, he patiently explains the next steps. When he is done, everything is clean and tidy. Great work. Highly recommended.

This is my 2nd project with Basnett, the first project, replacing the hot-water tank, also went extremely well. I would recommend Basnett to anyone who asks.”

- sean m.
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