Customer Service Representative
Shawn McCollim is a dispatcher at Basnett Plumbing, Heating & AC. Through his role, Shawn is the main point of contact by which we get our technicians out to customers. Shawn brings five years of dispatch experience and five years of supervisor experience to the Basnett team. He was born and raised in the MetroWest Boston area and now resides in Harvard with his four children. Shawn takes great pride in providing great customer service to our customers. As the first point of contact, Shawn is motivated to make sure every customer’s job is taken care of and completed successfully. One of the aspects Shawn likes most about working at Basnett is being a part of a team environment and working collectively to make sure each job is completed.