Testimonials – Boilers Articles
“Bob was great, as was Wayne!”
Continue Reading“Leonel was great!”
Continue Reading“Phinias was fabulous!”
Continue Reading“Phinias did a great job. He was neat and courteous.”
Continue Reading“Very pleased and satisfied. Great customer service.”
Continue Reading“Phinias was fantastic. I have never been disappointed by anyone who works at Basnett.”
Continue Reading“Phinias is amazing! He’s been maintaining our boiler, hot water heater, gas fireplace, and AC for nearly 7 years now. Very professional and down-to-earth. Couldn’t be happier!”
Continue Reading“Leonel did a fantastic job!”
Continue Reading“I would like to acknowledge the extraordinary service I received on Sept 30th from Basnett technician Leo. The original request was to service the boiler & ensure it was in proper working order for the winter which he did. Upon inspection, Leo identified an issue that would require a replacement part. He obtained the part &…
Continue Reading“A shout out to Paul Lizotte and the Basnet Crew on an outstanding design and installation of a complicated whole house heat and hot water system. The new 3 zone system with Viessmann Boiler, Vitocell Indirect Water Heater, Purmo Eurostyle wall mounted radiators and Runtal baseboard radiators is really efficient, and quiet. Workmanship was excellent,…
Continue Reading“Leo was fantastic — personable, explained everything clearly and thoroughly, and was very efficient. I look forward to working with Basnett, and Leonel, when I need service in the future.”
Continue Reading“He did a great job. Very conscientious and so quick! Thank you so much!”
Continue Reading“Great guy, personable, and would be welcome to have him service the unit again in the future.”
Continue Reading“Very pleasant and capable technician. The problem quickly solved and fixed.”
Continue Reading“The boiler team arrived with a new boiler to install after my current boiler began to leak. Three members worked continuously since they had to maintain heat before leaving. Paul kept me informed at every stage and answered all my questions. They took no breaks the first day as they had to remove and disassemble…
Continue Reading“Always a great experience! Everyone is always so nice, respectful and thorough! Great company!”
Continue Reading“Wayne was very good. He took the time to explain things to me and was very professional.”
Continue Reading“This was a 1+ day installation of a new boiler supervised by Paul L. Finished product is great and the docs given to me are thorough and detailed. The attention to detail and cleanup were meticulous. Credit to John F. for recommending the new system.”
Continue Reading“Just wanted to compliment Leo on our recent maintenance for our boiler and hot water heater. Following the COVID protocol, he explained the whole cleaning process along with the choice of service contract options. After completing the maintenance, Leo left the maintenance area spotless! Great experience all around!”
Continue Reading“We had a great experience with Basnett! Our very old boiler finally stopped working right as an October cold snap hit, and every staff member we worked with at Basnett was so helpful and accommodating in getting us set up with a solution. Nancy was very kind and responsive in coordinating our appointments, and John…
Continue Reading“Basnett replaced our boiler and has provided service over the last year. The experience has been so wonderful. Their techs are all nice, professional, and courteous (which as a woman I appreciate not being talked down to). They use mobile technology to schedule and alert you to tech’s arrival and after our boiler service showed…
Continue ReadingLeo and his colleague arrived to the house on time, texted me in advance of their arrival, donned floor-protection booties, examined and then fixed and then explained the Buderus boiler problem to me. Great service! Knowledgeable and polite. – Arlene G.
Continue ReadingPhinias was excellent. Diagnosed the problem in 2 seconds, had it fixed within about an hour. No need to replace the whole boiler, just a relatively minor fix. – Chelsey R.
Continue ReadingPhinias and his helper did a wonderful job with our annual maintenance of our boiler and hot water heater. Phinias explained the services thoroughly prior to starting the maintenance process. The area where the work was done was left very clean as if no one had been there. Thanks for the great service! – Maria…
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