Testimonials – Boilers Articles

Boiler Maintenance in Lunenburg, MA 01462

February 29, 2024

“Bob D. knew what he was doing and appreciated his willingness to explain and let me watch the cleaning process.. Well spoken, polite, left area clean of debris. Did an excellent job on routine maintenance on natural gas boiler. Would have Basnett Plumbing again.”

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Boiler Installation in Carlisle, MA 01741

January 5, 2024

“Basnett came highly recommended from a neighbor. We worked with the Basnett team to install a new energy efficient boiler and water heater. Truly impressed with their high level of service and attention to detail. We are quite happy with the new heating system, and will call on Basnett for any future plumbing, heating, or…

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Boiler and Water Heater Maintenance in Arlington, MA 02474

December 2, 2022

“Bob was great, as was Wayne!”

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Boiler Repair in Harvard, MA 01451

May 26, 2022

“Leonel was great!”

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Boiler Repair in Groton, MA 01450

February 1, 2022

“Phinias was fabulous!”

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Boiler Repair in Lancaster, MA 01523

January 19, 2022

“Phinias did a great job. He was neat and courteous.”

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Boiler Maintenance in Bolton, MA 01740

January 14, 2022

“Very pleased and satisfied. Great customer service.”

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Boiler Maintenance in Littleton, MA 01460

January 7, 2022

“Phinias was fantastic. I have never been disappointed by anyone who works at Basnett.”

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Boiler Maintenance in Southboro, MA 01772

December 30, 2021

“Phinias is amazing! He’s been maintaining our boiler, hot water heater, gas fireplace, and AC for nearly 7 years now. Very professional and down-to-earth. Couldn’t be happier!”

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Boiler and Water Heater Maintenance in Maynard, MA 01754

October 22, 2021

“Leonel did a fantastic job!”

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Boiler Repair in Hudson, MA 01749

October 8, 2021

“I would like to acknowledge the extraordinary service I received on Sept 30th from Basnett technician Leo. The original request was to service the boiler & ensure it was in proper working order for the winter which he did. Upon inspection, Leo identified an issue that would require a replacement part. He obtained the part &…

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Heating Installation in Harvard, MA 01451

September 29, 2021

“A shout out to Paul Lizotte and the Basnet Crew on an outstanding design and installation of a complicated whole house heat and hot water system. The new 3 zone system with Viessmann Boiler, Vitocell Indirect Water Heater, Purmo Eurostyle wall mounted radiators and Runtal baseboard radiators is really efficient, and quiet. Workmanship was excellent,…

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Boiler Maintenance in Carlisle, MA 01741

May 5, 2021

“Leo was fantastic — personable, explained everything clearly and thoroughly, and was very efficient. I look forward to working with Basnett, and Leonel, when I need service in the future.”

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Boiler Repair in Littleton, MA 01460

February 17, 2021

“He did a great job. Very conscientious and so quick! Thank you so much!”

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Boiler Maintenance in Chelmsford, MA 01824

February 17, 2021

“Great guy, personable, and would be welcome to have him service the unit again in the future.”

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Boiler Maintenance in Littleton, MA 01460

February 17, 2021

“Thank you!”

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Boiler Repair in Leominster, MA 01420

February 16, 2021

“Very pleasant and capable technician. The problem quickly solved and fixed.”

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Boiler Installation in Acton, MA 01720

February 10, 2021

“The boiler team arrived with a new boiler to install after my current boiler began to leak. Three members worked continuously since they had to maintain heat before leaving. Paul kept me informed at every stage and answered all my questions. They took no breaks the first day as they had to remove and disassemble…

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Boiler Maintenance in Townsend, MA 01474

November 24, 2020

“Always a great experience! Everyone is always so nice, respectful and thorough! Great company!”

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Boiler Repair in Westford, MA 01886

November 23, 2020

“Wayne was very good. He took the time to explain things to me and was very professional.”

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Boiler Installation in Boxborough, MA 01719

November 13, 2020

“This was a 1+ day installation of a new boiler supervised by Paul L. Finished product is great and the docs given to me are thorough and detailed. The attention to detail and cleanup were meticulous. Credit to John F. for recommending the new system.”

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Boiler Maintenance in Lunenburg, MA 01462

November 13, 2020

“Just wanted to compliment Leo on our recent maintenance for our boiler and hot water heater. Following the COVID protocol, he explained the whole cleaning process along with the choice of service contract options. After completing the maintenance, Leo left the maintenance area spotless! Great experience all around!”

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Boiler Installation in Ayer, MA 01434

November 5, 2020

“We had a great experience with Basnett! Our very old boiler finally stopped working right as an October cold snap hit, and every staff member we worked with at Basnett was so helpful and accommodating in getting us set up with a solution. Nancy was very kind and responsive in coordinating our appointments, and John…

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Their Techs are All Nice, Professional, and Courteous

September 5, 2020

“Basnett replaced our boiler and has provided service over the last year. The experience has been so wonderful. Their techs are all nice, professional, and courteous (which as a woman I appreciate not being talked down to). They use mobile technology to schedule and alert you to tech’s arrival and after our boiler service showed…

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Great Service

January 22, 2020

Leo and his colleague arrived to the house on time, texted me in advance of their arrival, donned floor-protection booties, examined and then fixed and then explained the Buderus boiler problem to me. Great service! Knowledgeable and polite. – Arlene G.

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Phinias was Excellent

December 19, 2019

Phinias was excellent. Diagnosed the problem in 2 seconds, had it fixed within about an hour. No need to replace the whole boiler, just a relatively minor fix. – Chelsey R.

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Thanks for the Great Service

November 20, 2019

Phinias and his helper did a wonderful job with our annual maintenance of our boiler and hot water heater. Phinias explained the services thoroughly prior to starting the maintenance process. The area where the work was done was left very clean as if no one had been there. Thanks for the great service! – Maria…

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