Testimonials – Plumbing Articles

Plumbing Replacement in Westford, MA 01886

November 17, 2022

“Wayne was excellent, as always. We had Wayne replace a couple of toilets, some sink drains, install a new condensate pump on the tankless hot water heater and install three shower heads. He arrived on time, was very neat and professional, and was very efficient in getting the job done. He was good at providing…

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Plumbing Replacement in Boxborough, MA 01719

October 7, 2022

“Wayne did a great job!”

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Plumbing Installation in Ayer, MA 01432

July 9, 2022

“Thanks Wayne!”

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Plumbing Repair in Carlisle, MA 01741

May 9, 2022

“Phinias was very courteous, knowledgeable, and professional.”

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Plumbing Installation in Maynard, MA 01775

April 18, 2022

“This is the fourth time that Wayne has provided plumbing services at my home. He is polite and professional. I appreciate that he always protects my floors, using tarps and a rug and also wears shoe coverings. Wayne is happy to work with me to assure my satisfaction. The office staff is also fantastic as…

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Plumbing Repair in Groton, MA 01450

April 12, 2022

“Phinias was outstanding.”

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Plumbing Repair in Acton MA, 01720

April 10, 2022

“Leo was patient, friendly, and kind. I love the entire Basnett team!”

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Plumbing Repair in Concord, MA 01742

April 1, 2022

“I wanted to send my two thumbs up review for Leonel. Also, for the clarity of your communications and responsiveness.”

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Plumbing Repair in Littleton, MA 01460

February 2, 2022

“Phinias was not only incredibly courteous and professional but incredibly knowledgeable and I’m thrilled he was so quick to diagnose and share the issue with me. Thank you!”

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Plumbing Repair in Harvard, MA 01451

January 19, 2022

“The work was done efficiently.”

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Plumbing Maintenance in Westford, MA 01886

January 18, 2022

“Wayne was excellent! Professional, personable, and knowledgeable.”

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Plumbing Repair in Littleton, MA 01460

January 17, 2022

“Leonel was great as usual”

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Plumbing Repair in Littleton, MA 01460

January 14, 2022

“Phinias was great! Not only was he very knowledgeable, but he was very accommodating about a challenging repair situation. Very much appreciated! Our water is back on after two days without it, just in time for a cold spell that could have burst other pipes if the problem wasn’t fixed.”

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Plumbing Replacement in Boxborough, MA 01719

January 14, 2022

“Thank you so much for all your help with getting the water tank replaced. Paul and his crew were very professional and did a great job.”

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Plumbing Maintenance in Littleton, MA 01460

January 14, 2022

“Leo was right on time and took care of the furnace and the toilet in record time. A good visit professional and helpful.”

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Plumbing Installation in Acton, MA 01720

January 13, 2022

“Wayne installed a new kitchen sink for us today, as well as new faucets in the kitchen and bathroom. He also had to make a number of repairs in connection with both jobs. He arrived on time, explained everything to us, and worked steadily throughout the morning and early afternoon. All of the work was…

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Plumbing Repair in Westford, MA 01886

January 13, 2022

“Wayne did an amazing job. He was professional, fast, and knowledgeable.”

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Plumbing Maintenance in Berlin, MA 01503

January 12, 2022

“Leo was very nice and explained everything. Thank you so much for getting out here so quickly.”

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Plumbing Repair in Littleton, MA 01460

December 22, 2021

“Thanks for coming out and thanks for the suggestion! Our toilet seems to be working fine now!”

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Plumbing Repair in Lincoln, MA 01773

December 15, 2021

“​Wayne arrived on time and figured out the problem quickly. He explained clearly the options to solve the issue, what was involved and then went to work. The work was done efficiently and with a minimum of time without water. He also left the basement area clean. I would give him high marks for his…

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Plumbing Repair in Harvard, MA 01451

December 9, 2021

“Wayne has provided service for our home on several occasions and his service has always exceeded expectations.”

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Plumbing Repair in Maynard, MA 01754

October 28, 2021

“Our experience with Basnett and Wayne was exactly what anyone would hope for. When we had water leaking, Wayne was able to quickly identify the source and propose a solution. Upon returning to perform the work, Wayne and team worked efficiently to replace the affected section of pipe and left everything neat and clean. He…

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Plumbing Replacement in Lincoln, MA 01773

September 10, 2021

“Exposed cold water piping in the cellar was periodically springing pin hole corrosion leaks due to age (approx. 80 years old). Wayne and Dan spent an entire day removing and replacing the existing piping with new copper, per our request, as well as replacing deteriorated shut off valves with new ball valves. They also installed…

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Plumbing Repair in Stow, MA 01775

September 9, 2021

“Wayne did excellent work fixing multiple problems in the same visit. He explained the issues and the solutions well. I was very happy with his service.”

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Plumbing Installation in Ayer, MA 01432

August 27, 2021

“Only issue was rust in the pipes, but he did come back and blow out faucets. Outstanding service”

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Plumbing Repair in Carlisle, MA 01741

August 11, 2021

“Leonel did a great job! He was professional and was able to quickly figure out the cause of the leak.”

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Plumbing Maintenance in Littleton, MA 01460

August 9, 2021

“Phinias arrived in a timely way, quickly diagnosed our problem, and outlined the possible courses of action. I especially appreciated that he was very clear that though a simple, straightforward fix was likely it depended on the condition of the damaged materials and that despite his best efforts a more complex resolution may be necessary.…

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Plumbing Replacement in Acton, MA 01720

August 1, 2021

“Wayne was very knowledgeable, courteous, and friendly. He replaced our kitchen sink effluent plumbing, including garbage disposal…excellent quality job. He's welcome back for any future work that might arise.”

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Plumbing Installation in Acton, MA 01720

July 27, 2021

“Phinias did a great job. I was very pleased with his professionalism and the quality of service I received. Thank you for excellent work! The water line installation allowed me to receive ice from my refrigerator ?”

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Plumbing Repair in Lunenburg, MA 01462

June 21, 2021

“They did an excellent job. Wayne was very knowledgeable and very friendly. He had a solution to every situation that came his way. His assistant that day was a great help and they worked great together. I was impressed the estimate was done quickly. We made an appointment and we stuck to it. Communication with text and emails…

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Plumbing Replacement in Ayer, MA 01432

June 10, 2021

“Wayne was great… very personable, polite and knowledgeable! We will definitely look to Basnett Plumbing for any future needs!”

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Plumbing Maintenance in Concord, MA 01742

May 7, 2021

“Leo calmly knowledgeable and professionally sorted out the job! Happy with my new faucet!”

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Plumbing Maintenance in Acton, MA 01720

April 29, 2021

“I would give Wayne top grades across the board. He was professional and thorough. He was considerate in protecting the job site and surrounding area. The finished product looked great, and I appreciated his thorough safety and maintenance checklist which resulted in adding two needed installations to the job… which could have been trouble down…

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Plumbing Service in Billerica, MA 01821

April 16, 2021

“Jake did absolutely great”

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Plumbing Service in Ayer, MA 01432

April 5, 2021

“Quick, polite, and thorough”

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Plumbing Repair in Mason, NH 03048

February 17, 2021

“Phineas was great, work was neat and well done. He even put a covering down on my kitchen floor not to get it dirty… very kind. Thanks for everything.”

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Plumbing Installation in Chelmsford, MA 01824

January 31, 2021

“Wayne was very professional, on-time, and efficient.”

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Plumbing Repair in Acton, MA 01720

January 8, 2021

“Excellent service! Technician was on time, professional, diagnosed the plumbing issue and made the necessary repairs quickly and left the work area spotless. No more leaky pipes! Very happy with the whole experience. Thank you!”

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Plumbing Repair in Littleton, MA 01460

October 30, 2020

“The technician showed up on time and did a great job fixing my outdoor faucet. Thanks!”

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Plumbing Replacement in Littleton, MA 01460

October 1, 2020

“Wayne Lambert was very professional replacing my kitchen faucet and repairing a leaky pipe and replacing my outdoor spigot. We also discussed future work and gave me an estimate. I am very happy with Basnett Plumbing.”

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Dressed for Safety & Very Respectful of Me

April 17, 2020

The plumber was on time, fixed issue with upstairs old toilet, & explained problems & solution. He was dressed for safety & very respectful of me. I am a senior & he made sure to wear a mask, gloves, & shoe coverings. I was so relieved he came. And their office manager is the best,…

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