Reviews
Whole-House Humidifier Repair in Northborough, MA 01532
“I had an ongoing issue with my humidifier not working all winter. Jon K and Mike got the issue corrected when no one else could figure it out. They were very polite, professional and courteous!”
- Brittany G.
Plumbing Repair in Acton MA, 01720
“Leo was patient, friendly, and kind. I love the entire Basnett team!”
- Linda G.
Plumbing Repair in Concord, MA 01742
“I wanted to send my two thumbs up review for Leonel. Also, for the clarity of your communications and responsiveness.”
- Leslie S.
Air Conditioner Maintenance in Lancaster, MA 01434
“Phinias was wonderful, checked everything and explained it all to me. I would give him an A plus.”
- Judy E.
Heat Pump Repair in Littleton, MA 01460
“Phinias is such a wonderful person. All your people are the same; very good at what they do and very respectful. Thank you very much, I now have heat!”
- Aubrey B.
Air Conditioner Maintenance, Lunenburg, MA 01462
“Excellent service, on-time, courteous, knowledgeable, and efficient”
- Michael A.
Electrical Installation in Lincoln, MA 01773
“Mike was fast and easy to work with and did a great job. I would certainly recommend this service to others.”
- Michael K.
Heat Pump Maintenance in Marlborough, MA 01752
“Phinias was terrific. Explained about the memberships without being pushy. Told me what was done and why. Overall a great experience with your company!”
- Susan Z.
Plumbing Repair in Littleton, MA 01460
“Phinias was not only incredibly courteous and professional but incredibly knowledgeable and I’m thrilled he was so quick to diagnose and share the issue with me. Thank you!”
- Brian H.
Boiler Repair in Groton, MA 01450
“Phinias was fabulous!”
- Karen M.
Ray X
19:13 07 Jun 24
Taylor was very professional and helpful.
Robert S.
15:29 07 Jun 24
Arrived on time. Wasfriendly and courteous. Work was done quickly and they cleaned up great when they were done. I would be happy to recommend Wayne to family and friends.
Rhonda C.
17:28 06 Jun 24
Justin M.
15:45 05 Jun 24
Tuan N.
13:58 04 Jun 24
Jay was amazing! Very Efficient, Very friendly and he knew his stuff!! Thank you so much!!
Sarah L.
19:34 03 Jun 24
Basnett techs always do a great job! Friendly, professional and knowledgeable.
Andrea B.
12:45 03 Jun 24
Kialy from Basnett was incredible! He arrived for a routine maintenance but his service was anything but routine. He inspected our units which had not been serviced in years by prior owners and he... spent nothing short of 4-5 hours to ensure they were in perfect working order! I expected this to be a check the box visit and it was the opposite. He was patient and waited for me so he could explain what he did. Terrific guy!read more
Hithaishi R.
17:18 30 May 24
Taylor was professional and did a fantastic job. Basnett was responsive and delivered services in a timely manner. Highly recommend.
Roy S.
19:31 29 May 24
Jay did a fantastic job repairing my AC system. He provided a thorough explanation of the required work and the time to complete the work. Jay made sure that the system was working properly before he... left the house. I will definitely request Jay if any additional work on my heating or cooling systems are needed.read more
Derek Polonsky, M.
16:53 29 May 24
Taylor was amazing. He arrived early, was very professional and knowledgeable. He did a thorough inspection of the a/c system and explained that ash was rubbing to specificationsIn addition- he is... the ONLY service person EVER to ask if his truck was blocking the garage. He was greatUPDATE. MAY 39th 2024Taylor came today to do some plumbing. Held up in traffic but let us know. Was knowledgeable, very professional and a pleasure to work with. We reviewed a number of issues in the house and heExplained the solutions clearlyHe prepared an estimate on the spot and did an excellent job. He is great to have in the house taking care of the ‘infrastructure’read more
Hazel G.
16:32 29 May 24
He showed up on time. Did the work efficiently. Left the area clean. Answered my questions and left me confident that the work was done well. Great experience.
Philip G.
18:26 28 May 24
Great experience with Kialy. Polite and thorough, explaining everything along the way.This is the second time we have hired Basnett and it's always a good experience. I feel confident in the work... performed and that my house is in good hands.read more
Paul B C.
17:12 28 May 24
Team responded quickly to my request for follow up. Samuel and his colleague arrived on schedule and promptly set to resolving the issue. Both were happy to answer my questions about the system and... its operation. Definitely reflects well on Basnett’s culture and focus to customers.read more
Ngozi G.
14:03 28 May 24
Taylor was professional, knowledgeable and arrived very promptly for an emergency appointment. Thank you so much!05/28/24:Phinias was professional, knowledgeable, answered all our questions and... arrived on time for our Plumbing appointment. He was very considerate of us by wearing shoe covers indoors which we really appreciated. 5 stars!read more
Thomas W.
16:39 24 May 24
Phinias Muchirahondo is an excellent service technician. He knows what he is doing and is very careful.
Brian L.
16:18 24 May 24
Matthew was extremely professional and did a wonderful job with the annual cleaning and maintenance of our HVAC system. I would recommend Basnett to anyone in the area for plumbing, AC, or heating... needs.read more
Jim M.
12:02 24 May 24
Jay Agnew did a quick efficient assessment of the issue and explained everything clearly.
Peter D.
17:23 22 May 24
Great guys to work with can’t do it better than Basnett
Matt C.
15:17 21 May 24
Fantastic service! Jay seems like a good guy, very knowledgeable and professional. Great HVAC company!
Peter F.
19:19 20 May 24
Excellent service.
Anthony Midey J.
18:38 20 May 24
Bob did a thorough check and tune up of AC. Explained everything he did. Prompt, friendly and efficient.
Brad W.
15:10 19 May 24
We had very professional and punctual service from the Basnett staff from the initial home visit by Anthony Kent, through the entire install of a new heat-pump water heater two days later. The... electrician (Joe and Nick) and plumbing (Sam and Josh) teams that worked together for the afternoon-long job did a complete removal and install and cleanup very efficiently and seamlessly. Happy to recommend Basnett for you home plumbing and heating needs.read more
John A.
00:33 18 May 24
Great job: on time as scheduled, courteous, efficient, professional and friendly!
Chris S.
22:04 17 May 24
Fantastic spring tune up. AC working great. Phinias has been servicing my equipment across a couple of homes for years. One of the Top Professionals in the Business!
Lety S.
14:31 17 May 24
Wayne Lambert was fantastic on my installation of a whole house water filtration system.
andrew C.
20:54 16 May 24
The install team was clean and efficient. Great job.
Barbara R.
22:11 14 May 24
Phineas is a wonderful professional and a kind and gentle soul. He worked efficiently and did an excellent job! Thank you for sending such a wonderful plumber!
Lisa B.
20:44 14 May 24
Bob and his apprentice Abby showed up on time and ready to work. The problem with my boiler turned out to be not as big as I thought. Bob stayed for a few hours watching the boiler and using the... time as a teaching lesson. Everything turned out fine and I am impressed with all the service I receive from Basnett.read more
Chen H.
14:43 14 May 24
It is not a good month for me. The water pressure in my house drops and we cannot even take shower. I called my trusted Basnett and they sent Phinias. He is great! He helped me identify the culprit:... my water filtration system and also helped me fixed one toilet. So far all the technicians from Basnett are awesome!read more
Jeff W.
15:04 13 May 24
Fixed our bathroom faucet and took care of our malfunctioning boiler. Very professional would recommend!
roger P.
12:15 11 May 24
Scott S.
19:13 10 May 24
Evan C.
18:18 10 May 24
Mike S.
15:15 10 May 24
The Basnett team is amazing! Today they installed a new bathroom faucet and updated the plumbing. This was a difficult job as the pedestal sink had to be removed. The Basnett team delivered as... expected! It looks amazing.read more
Gillian K.
13:29 10 May 24
We are so grateful to work with Basnett plumbing. Phinias has fixed a number of issues in our (very old) house and has been super kind, helpful, and efficient. Thank you so much for all your hard... work!read more
Ananda A.
16:22 09 May 24
Excellent service. Highly recommend Taylor's work for any of yr plumbing needs. He went above and beyond in helping us.
Elizabeth K.
22:15 08 May 24
Anna H.
16:49 08 May 24
We have been using Bassett Plumbing for many years now. They installed our Gas Heating System and out new AC System in our home and we signed up to their service contracts . We’ve found them to be... very professional, very responsive and knowledgeable.Their technicians have visited many times and always do an excellent job. We will add that all their technicians we have used to date have been great, including their office and sales staff too who respond to requests quickly. We highly recommend this company to work with.read more
Kevin H.
13:14 08 May 24
Always professional and highest quality work
Kathleen M.
18:02 06 May 24
Superb work!
Jan M.
14:22 06 May 24
Jay Agnew did a great job doing the annual service on my boiler and hot water heater. He was efficient, thorough, personable and clearly explained his work and the status of the equipment. Thank you!
Landon W.
14:31 03 May 24
We had Mike D. come to inspect our new system and to make sure everything was up to par. He was extremely knowledgeable, friendly and professional and mapped everything out for us in a logical... manner. He made sure that we were satisfied with the work that was being done. We couldn’t have asked for a better tech. Thanks Mike!read more
Jane S.
14:31 03 May 24
They quickly figured out how my cats jumped on a wire and turned off my heatGreat service. On time, responsible, cleaned up everything after the job was done.A happy customer
Joseph T.
22:46 01 May 24
Michael and his crew arrived promptly on the day and time that had been scheduled. He carefully explained how he and the crew would install both an outdoor charger and a charger inside the garage for... our new EV. They worked diligently and very professionally. At the end of the job Michael asked us to download the app for the outdoor charger and he went through the steps to get the charger online, giving us the ability to control the charging of the EV with the ChargePoint app.Michael and his crew did an excellent job; and they left the job site just as clean as it was when they started.The office management crew also did an excellent job communicating with us regarding the arrival time of the crew and making sure that we had the appropriate materials needed for the job. Like Michael and his crew, the office management crew was very professional and kind.read more
Maria C.
18:48 01 May 24
Phinias arrived during the appointment window and did an excellent job servicing and cleaning our minisplit unit! He always shows up with a positive attitude and eager to make the maintenance... service experience top notch!. Thanks again Phinias! 😀read more
Tim O.
21:31 30 Apr 24
A/C maintenance service done by technician Taylor Westcott. Did a very thorough job. Explained his findings and recommendations clearly. Maintenance checklist is comprehensive-15 pages. Very happy... with the service and would definitely recommend Basnett.read more
Timothy S.
00:01 30 Apr 24
Excellent. Taylor was very knowledgeable and friendly. Answered all my questions, made great recommendations and was done in a snap. Taylor is the man. I am always happy to have him on my jobs!!
Mike F.
23:49 29 Apr 24
Mike and Dan did exactly what I was hoping they could. It was the perfect experience and the new chandelier and dimmer have been lighting our lives ever since. Nice job fellas!
Kelly N.
20:40 29 Apr 24
The technician arrived on time and was very thorough in presenting his work. He even took before and after pictures. Thank you for an outstanding job, Matt!
Bob O.
22:06 26 Apr 24
Alan W.
21:21 25 Apr 24
As usual, Basnett - and Wayne Lambert in particular - were on time, professional, competent, and friendly. I recommend these guys very highly.
Cameron R.
23:12 24 Apr 24
Taylor W. at Basnett did an amazing job resolving our boiler/hot water issue. This was the third company we had out, and first to genuinely understand the Buderus/bosch setup. I was astonished how... quickly and fully he diagnosed and resolved a wiring issue (from a prior company). Reasonable cost and very professional, I’ll continue using Basnett for our HVAC needs and highly recommend.read more
Laura S.
18:09 24 Apr 24
Phinias was wonderful! Helpful, polite, clear about the work and a great sense of humor! Thank you!Updated: we have now used Basnett to install our whole-home heat pump system - they were... fantastic! Anthony did an incredible job designing the system and helping us through the Mass Save process. He was so responsive and available for our questions! Samuel, Paul, and their teams did a wonderful job with installation - they were efficient, polite and friendly, and kept the place clean. Truly a great experience- we highly recommend!Updated: want to also give a shout-out to Aanycia and Samuel for returning to correct a small issue. They were quick, informative, and helped get a resolution!Updated: I was impressed with the speed and efficiency that Kialy and the team showed in fixing a toilet issue we had. We requested service via the website in the evening and got a call back the following morning and service completed by midday!read more
Shaoting G.
14:06 22 Apr 24
Phinias did a perfect job, he fixed my sink leakage issue very professionally and efficiently. Great job!
Siegel C.
13:28 19 Apr 24
Matthew came to do annual maintainance on a central air system and a mini splitUpon his arrival he was met by Buddy (DOG) and was immediately Buddy Approved.Matthew did an efficient and thorough... job.I was totally pleased with the work Matthew did.read more
Katie B.
00:43 19 Apr 24
Phinias from Basnett Plumbing is wonderful to work with. He is always kind, thorough and leaves everything clean when he’s done.
D S.
17:56 18 Apr 24
The communication is always excellent and we always have a good experience. Always on time, neat, clean, pleasant. A very good value!
Lindsay B
00:11 18 Apr 24
Taylor was quick, efficient and honest!!! Thank you!!!
Daniel K.
15:51 17 Apr 24
Bob did an outstanding job servicing our HVAC systems. He was knowledgeable, thorough, and accommodating to our requests. It's clear he takes pride in his work, and we strongly recommend Bob and... Basnett for comprehensive plumbing, HVAC, and electrical work. Rob Basnett and his team have helped us for years, and we trust their expert advice and guidance.read more
Jillian S.
13:49 15 Apr 24
Basnett is professional, efficient and pleasant to work with. Zach and Sam, the lead installers that we had, were always responsive to our questions and very communicative. The installation was... smooth, executed in a timely manner, and the crew put a lot of effort into cleaning up at the end of each day.read more
Karen D.
22:31 13 Apr 24
Very prompt friendly and professional. Explained things in a way that gave me confidence in his skills. Very helpful and very effective, providing a plan to make things better for the future as well... as fixing a difficult situation.read more
Adam C.
17:15 12 Apr 24
New HE boiler install with Paul and Basnett went great, the install looks very clean and took less time than I expected despite working in the rain. The whole crew was friendly and knowledgeable. ... Paul kept me up to date on progress, answered all my questions, and helped walk me through the setup process.I also appreciated how Basnett helped with the whole Mass Save HEAT loan and rebate process. Initial consultation with Anthony was great too, lots of information and he offered some options that no other company even mentioned. Even with those options, price was reasonable and in line or better than other quotes. Very positive and professional experience all around.read more
Rheetta P.
19:56 11 Apr 24
Phinias was very nice. I was very happy that he was able to locate the leak in the wather heater. He did a great job replacing the wather heater.
B F.
14:19 11 Apr 24
Phinias did a great job and super friendly!! I want him for my next job!!!!
Martha M.
17:50 10 Apr 24
Colleen L.
16:29 10 Apr 24
Jay Agnew came out to do a maintenance on our water heater. He had great customer service and gave us some helpful proactive tips. Highly recommend!
Phil
16:24 10 Apr 24
Phineas, the Basnett repair guy, was able to quickly analyze our plumbing issue and had us back up and operational quickly.
Charles R.
15:15 10 Apr 24
Wayne Lambert is professional, knowledgeable and does excellent work. I highly recommend him.
Lauren K.
14:43 10 Apr 24
Taylor and the entire Basnet Plumbing family are wonderful and do a very thorough check and provide suggestions on remediating issues with your plumbing and electrical. I will definitely have them... saved for future work.read more
Karyn P.
14:11 10 Apr 24
Willard L.
20:55 07 Apr 24
Sam, Josh, Joe and Anderson were a great team of installers and electricians for the mini split install. Great attention to details inside and out!
Neeza T.
20:45 05 Apr 24
Francis A
19:15 05 Apr 24
Basnett is hands down the best company to work with. Anthony Kent helped me with a new system for my home. My installers were Zach Menard and team and the electrician was Joe Poli. Anthony was not... only the most thorough with me but he also spent the most time and went into the most detail with me every step of the way. I bought two new heat pump systems for my home and out of 4 estimates he and his team were the only ones that I felt actually cared and did not just want to sell me a system and move on. Zach was super kind and informed me of everything he was going to do before doing it so I was comfortable. He treated my home like his own and he even brought a fancy vacuum and cleaned up better than I had it before. Nancy in scheduling was also fantastic to deal with. Every step of the way from proposals to delivery of the product and rebate applications Basnett is head and shoulders above anyone in the immediate area. I am very thankful to the team and for choosing Basnett.read more
Phillip
16:24 03 Apr 24
Matthew came to my house for maintenance on my carrier furnace. He described the solutions available to me and the payment methods clearly. When he was done, he showed me pictures of all the work he... did and the measurements of the unit's metrics. He was very professional and a great representative for his company. I would be very happy with him as a team member if I were his employer. The services Basnett provided was certainly not the least expensive compared to other providers in the area but I do believe the level of competency and communication is worth the premium.read more
Mark S.
00:33 03 Apr 24
Basnett Plumbing, Taylor Westcott, diagnosed and corrected a problem I had been having with the boiler; it would periodically shut down and Taylor believes the control board is aging and may need... replacement at some point soon. Taylor has been to the house before and is always friendly, professional, timely and accommodating. He explained the issues and repairs thoroughly. Happy to have Taylor around anytime!read more
Bowling 4 Education Youth B.
19:19 02 Apr 24
Wayne and Aanycia saved the day! They showed up in a timely manner, performed our service quickly, and as repeat customers they offered us a membership for all their services including their newly... added electrical services. One of the best plumbing companies around!read more
Karen B.
18:07 02 Apr 24
Wayne and Anise were an absolute treat to have over. It was lovely to see the mentor/mentee relationship they had. They helped with multiple projects and were thoughtful and kind through the whole... visit with both me and each other. I was also thrilled with how quickly they were able to come and get the work done.read more
Chris M.
23:39 01 Apr 24
Excellent work!
Karen P.
18:29 01 Apr 24
Another excellent experience withBasnett Plumbing. Kialy came out to fix a minor problem with a job that he did for us a month ago. Same day service which was great since a dripping pipe was the... problem.read more
Mark R.
17:34 01 Apr 24
Phinias did a great job!
Andrew P.
14:07 01 Apr 24
Mike and his helper were right on time. They were also extremely curteous, efficient and neat. Great service from the Basnett team, as always.
francis M.
19:18 29 Mar 24
Phinias M. was excellent at describing what was needed and completing the work promptly! 5 Stars
Scott H.
14:04 29 Mar 24
Bob was so easy to work with- showed up on time, did a great job, answered questions and explained things clearly. Highly recommend!
Diane G.
19:06 28 Mar 24
Christopher D.
17:41 28 Mar 24
I just had another visit from Basnett for my water heater service and it was great as usual. Communication about the appointment was timely and helpful. Whoever hires or trains their staff deserves a... lot of credit because I've never had a bad interaction with their office or field staff. They're always really friendly, professional, and usually show up early.read more
Kristopher N.
22:15 26 Mar 24
I was happy with the whole experience using Basnett Plumbing: they were able to accommodate my emergency last minute water leak problem within an hour of calling! Phinias was great and... diagnosed/fixed the issue on the spot, I wouldn’t hesitate to use them again.read more
Joel D.
18:11 26 Mar 24
Excellent job thank you
Katie G.
14:52 26 Mar 24
Had new AC system installed. From proposal to scheduling to installation, everyone was very professional. They made an effort to get the job done as soon as possible because I was without AC during... an unusually warm June. The new system is great. I will definitely use their services in the future.read more
Bob P.
19:12 25 Mar 24
Taylor completed the promised work, proactively identified some potential maintenance issues, and answered my questions about the status of my system.
Carolina R.
22:08 20 Mar 24
it was a pleasure to have Phinias Muchirahondo install our water heater today. The other day he was also helpful making sure he answered all my questions with all my options when I realized our water... heater wasn’t working. He will make every effort to satisfy his customers needs before he left to make sure I understood my options. Thank you so much Phinias!read more
Petra G.
20:18 19 Mar 24
Very nice and very professional
Alter V.
15:45 19 Mar 24
Angela D.
03:52 19 Mar 24
Taylor is professional, polite, on time, and he explains the work before he does it. He wears foot covering and mask. Basnett gives you a pricing estimate before they start work. Basnett Plumbing... cleans up before they leave. They take pictures of the items that are broken and shows them to you. Taylor text and email when he is in his way. The estimates and invoices are sent via email for me to review and sign.read more
Scott M
12:09 15 Mar 24
Awesome as always! Thank you, Matthew!
Michelle A.
18:12 14 Mar 24
Wayne and Aanycia did amazing work at my house today. They found the issue and repaired it, talking me through the process and advising me of the cost so there were no surprises. They even caught a... glimpse of and identified the creature living in my wall so that I could give accurate info to humane rodent control! I’ve used Basnett Plumbing several time and will continue to do so. Promot, informative, knowledgeable, efficient, friendly. Highly recommend!read more
K L.
14:43 14 Mar 24
David E.
18:15 13 Mar 24
Wayne and his apprentice Anesia did a fantastic job installing our new sump pump pit, as well as installing an iBASEMENT + battery backup rig in our existing pit. Our home has many water table... issues and thanks to their work we no longer have to worry.read more
Denise S.
15:05 13 Mar 24
Fast service for a reasonable price. Exactly what you want when your furnace isn't working. Would definitely use again.
Stephen B.
13:19 13 Mar 24
Michael DeAngelis did a great job. He quickly diagnosed the problem and knew exactly what to do to solve my problem.
Wayne T.
18:05 12 Mar 24
Very knowledgeable
Paul H.
23:02 11 Mar 24
We had a great experience with Basnett. Our 24 year old basement zone Trane XE90 finally gave up the ghost. When I called Basnett, Madeleine in the scheduling department was very helpful and... friendly. Senior Technician Jay Agnew came over within an hour or so, and diagnosed the multiple issues with our gas furnace. When we mutually determined that it was not the best or safest course of action to repair the furnace, Jay quickly put us in contact with Anthony Kent who came over and gave us all the options for replacing our system. There was no "hard sell" or pressure to spend more than we needed to. Just an expert and honest evaluation of our options and what incentives are available through the state for the replacement equipment. We were so impressed that we have decided to go with them installing new heat pumps and gas furnaces for both zones in the house. Basnett is a family owned business that actually cares about their neighbors, which is a rarity when so many HVAC companies in MA are getting consolidated by investment companies. Highly recommended for their service, pricing, responsiveness and the quality of their employees.read more
Kristen L.
17:13 11 Mar 24
Truly a great experience. Mathew S was knowledgable and thorough. He went above and beyond to replace a part we wanted him too. Service was delivered with respect, and he was a pleasure to have in... our home.read more
Dan G.
16:59 11 Mar 24
Kimberly H.
13:15 11 Mar 24
We used Basnett to install a heating pump system in our house. As it was a big project for us, we were very grateful to Anthony, who met us both in person and online several times to talk through the... plan and answer all of our (MANY) questions. Zach led the install, and he and his team were very detail-oriented. It was clear they cared a lot that the installation was done to perfection. They also kept us in the loop about what was happening each day, which we appreciated. Basnett also managed the paperwork for our MassSave and local rebate requests. Everyone, from the administrative staff to sales to installation was so helpful and friendly.read more
sophie penelope B.
20:59 07 Mar 24
Taylor is great!! 10/10 recommend - and ask about his 25lbs bunny !
Raymond O.
15:12 07 Mar 24
Both Phineas and Kailey were excellent and set a new standard in my book for friendly, professional and competent workmanship. They accomplished the task quickly, cleanly, and efficiently. I would... not hesitate to reach out to them for other work.read more
Boon-Siang C.
21:56 06 Mar 24
John J.
03:10 05 Mar 24
Adam T.
15:50 04 Mar 24
Phinias Muchirahondo is a highly skilled and knowledgeable technician. Phinias performed an annual hot water heater flush and replaced two leaking vent valves on my heat/boiler. Phinias arrived on... time, was friendly, answered all my questions (I do tend to ask a lot), very detailed oriented, and got my systems back and running in short order. Thank you for all your help, Phinias! I’ve been working exclusively with Basnett since they did such a wonderful job installing two new heat pumps in 2022. I can highly recommend Basnett for HVAC, plumbing and electrical work.read more
Kim M.
03:20 03 Mar 24
Fast service and knowledgeable staff
Jim S.
21:36 01 Mar 24
As a long-time homeowner, I have had my share of problems with contractors over the years. Not so much from a quality perspective as a customer service perspective. Most of these guys know how to do... one thing, which is their discipline. The best ones get an assistant, sometimes their wife. The worst ones don't return phone calls, show up when they feel like it and generally act like you owe them something. I'm the customer, not them.So when my plumber decided to go to the dark side, telling me he "didn't work outside in the winter" and passed on central A/C quote, I fired him.Basnett had installed our water heater so we figured we'd give them a try. Glad we did. From sales to installation to customer service to final inspection, service and work were outstanding. They also filed for our rebate (central A/C and heat pump) got us 0% (for 18 months) financing. Shoutout to Josh and Sam for the work, Robin for customer service and Anthony for sales and overall management. Highly recommended.read more
Ed S.
20:45 01 Mar 24
Zach, like everyone you folks have sent out, was great - personable, knew his stuff, and had the job done quickly. Thanks you Zach!
Alex G.
17:07 01 Mar 24
Great customer service. Every tech we've had has been knowledgable and friendly.We have used Basnett for a bunch of stuff now: plumbing (repairs, tank+filter installation, etc), electrical... (switches, panels, EV charger install), heating (boiler maintenance and others), HVAC (mini split installation) and more. They have always been on time, up front about the work being done and associated costs, knowledgable for any questions I've had, and the work is very well done.Having an "all in one" shop like this has been extremely useful as a first time homeowner. Being able to make one phone call to schedule several completely different jobs has made my life a lot easier.read more
Raymond O.
15:15 29 Feb 24
Phinias was on time and did great work on our new GE gas dryer. He is respectful and hardworking. Also, he is a great listener and ready to offer guidance. Overall, scheduling with Basnett to have... Phinias come was great!read more
pond A.
14:15 29 Feb 24
Knowledgeable, professional, invested in doing a great job, friendly & willing to answer all questions
Aldo D.
22:00 28 Feb 24
I would like to say I was pleased to have Michael as my Technician yesterday he explained and was very professional in providing me great service. Thank you
sal B.
20:47 28 Feb 24
Phinias was great! He explained all that he was going to do and was very thorough with his work. He came during the planned time frame and had everything working great! Very kind and professional.
Mark B.
18:43 28 Feb 24
Phineas was excellent -- friendly, personable, efficient, and competent. Truly a pleasure to deal with. I heartily recommend him.
Jeff E.
22:19 27 Feb 24
I have used Basnett now for a whole-home heat pump installation and plumbing work. I appreciate the diligence and care that Basnett puts into every one of their projects. Jake, Wayne and team are... true professionals and are trustworthy partners for any HVAC/plumbing work you have in your home. I would recommend them to anyone!read more
kathy S.
22:04 26 Feb 24
outstanding service - very happy with the work Matthew did for me
Rob S
23:15 23 Feb 24
Wayne was fantastic. He installed a new toilet and diagnosed and then fixed a venting issue in our system. I'm very happy with his work.Angelo serviced the AC and did a great job! He took photos to... provide feedback and went further to clean the filter for me.Michael was great. He worked fast to fix our electrical work.read more
Geri S.
20:04 23 Feb 24
Jay was great I would recommend him anytime . He was very professional and very informative. Took the time to explain what was happening and said he would put me in touch with someone who could... answer some of my other concerns.read more
Garner H.
20:51 21 Feb 24
Excellent service technician. Prompt, knowledgeable, polite and well trained/capable. Home office very helpful and flexible.
Julia B.
18:22 21 Feb 24
Always good customer service with Basnett. Jay reviewed my phone call ahead of time so he'd know the story and be efficient. He advised us on better ways to use our whole-house heat pump system to... solve one of our problems, and was transparent about when we needed someone extra-knowledgeable about ductwork issues for the other. Troubleshooting is pricey but we feel confident about this company.read more
John B.
18:20 21 Feb 24
Very polite and knowledgeable!
Jojo Z
14:59 21 Feb 24
Jay was extremely professional, detail oriented, on time, quality work and exceptional customer service. He answered all my questions and was done sooner than expected.Jay is a great representative... of the company. Thank you.read more
Tietje P.
18:44 20 Feb 24
Excellent service - highly recommend! The office called me right back to schedule. Received text reminders and a picture and background of the service provider. Service provider arrived promptly... exactly as promised. They were neat, courteous, and they were kind to my annoying dogs. I would absolutely choose this company in the future!!read more
Quang N.
22:14 19 Feb 24
This is my first time dealing with Basnett Plumbing, Heating, AC & Electrical and Michael. He was very helpful, polite, timely, thorough, knowledgeable, and understanding. If I ever need any work... done in the future I would definitely reach out to Michael. I would highly recommend using these guys for your home electrical needs. If their work is anything similar to their electrical practice I would most likely reach out to them for other home maintenance needs also.read more
Sarah F.
17:08 19 Feb 24
As always professional, efficient, polite and great work.
Julia K.
22:42 18 Feb 24
We had a great experience with Jay! We encountered an issue with our heating oil not feeding to our boiler and water heater and Jay from Basnett came out two hours early (when your home isn’t heating... this is a great thing!) and fixed the issue. Jay also spent the time to talk to us about our heating system, provide advice and tips and was very professional!read more
Chris P.
20:32 15 Feb 24
Kialy was friendly, knowledgeable and thorough. Made sure we understood everything before doing the work. Made us feel comfortable. Did a great job replacing septic ejector pump motor. Would... recommend.read more
Anna R.
16:27 15 Feb 24
Mike is amazing. He has helped us with a few jobs and was able to help us out on short notice today with switching out an electrical box for our new stove. Highly recommend!
Susan G.
00:30 15 Feb 24
Samuel and his coworker did a prompt, skilled and professional job replacing our hot water heater. Basnett Plumbing has taken care of our home plumbing and HVAC needs for more than two decades!... Recommend without reservation!read more
Jim I.
22:34 14 Feb 24
Lucas S.
18:58 14 Feb 24
Recently had Basnett technician Bob Dubuque service our furnace. He was prompt, polite, informative and best of all performed effective service.
Darrell B.
14:17 14 Feb 24
It wasn't a great feeling knowing that you couldn't shower before going to work and also you have family visiting and there's no hot water. Then you go downstairs to see why and your basement is... flooded. I called a couple of plumbing companies and all were busy for the day and couldn't fit me in till a couple days. I called basnett plumbing and got an appointment for early morning the next day. The technician was on time within the time frame given,he access the system and in 2 1/2 hours he was done. Amazing job and amazing service and excellent technician.read more
Tyler P.
00:54 14 Feb 24
Phinias was Friendly, professional and helped to teach us preventative maintenance for our system moving forward as new homeowners. Another great experience from Phinias and the team!
Carolyn H.
21:56 13 Feb 24
Laurence S.
22:06 12 Feb 24
Tony B.
20:45 12 Feb 24
I was very pleased with Basnett to service my furnace. Jay was excellent at his job and extremely courteous.We have used Basnett for many years for all of our HVAC and plumbing maintenance,... repairs, and installations. This is a quality company with excellent employees and professional service.read more
Tania S
13:08 10 Feb 24
Sagar M.
19:32 09 Feb 24
Daniel P.
17:26 09 Feb 24
This was GREAT! Leo came exactly when the schedule time was. Serviced my heating system and even found a leak in a pipe and was able to fix right on the spot. It was in a tricky spot but being the... trained professional he knocked it out of the park! Thanks again.read more
Ryan W.
16:00 09 Feb 24
Louis M.
14:44 09 Feb 24
Great job by Mike and assistant.....courteous and efficient...... came when expected, no hassles....is now my electrician of choice
David B.
13:31 09 Feb 24
Great service, good communication, always very responsive to emergent needs. They took great care to minimize collateral damage to our antique house while conducting repairs after water pipe burst,... and our insurance inspector commented how impressed he was with how they conducted their work. We'll definitely be continuing to do business with them!read more
Susan B.
15:33 08 Feb 24
Jean M.
14:36 08 Feb 24
Did a great job fixing the no heat issue, came earlier and expected. He worked non stop until it was fixed. Nice friendly guy!
Steve S.
23:56 07 Feb 24
F B.
20:35 07 Feb 24
Michael B.
16:51 07 Feb 24
John H.
18:00 06 Feb 24
Quick response, arrived early, resolved the issue quickly. Can’t ask for better service than that - appreciated.
Christian Fredrik Kalager S.
14:06 06 Feb 24
Anthony F.
03:52 06 Feb 24
Michael G.
21:00 05 Feb 24
Paymon Z.
22:26 03 Feb 24
The two guys who came were on time and very professional. They put covers on their shoes to don’t get the floors dirty. They were fast and fixed my leaking pipe in less than 2 hours. After that they... cleaned up everything and wiped the floors.read more
Charles
19:08 02 Feb 24
Outstanding work by Jay and company as usual.
Silvio M.
17:34 02 Feb 24
All Basnett people showed up on time and performed `very well and did a quality installation.
James C.
16:12 01 Feb 24
Work done professionally and efficiently.
Joseph L.
15:43 01 Feb 24
Jay was perfect! Arrived to an emergency call (no heat! mid-winter!) with astonishing speed, diagnosed the problem, and got my furnace up and running in no time. Clean, courteous, and professional.... Couldn't ask for better service experience!read more
Jon H.
21:56 31 Jan 24
Excellent service!
Mustaq
21:14 31 Jan 24
He did an awesome job very quiet and focused on his job. It’s bit pricey but the job is done well
Paul M.
16:30 31 Jan 24
Called this morning to repair a leaky toilet, and am happy I chose to have a new toilet installed by the nicest technician ever, this is a company totally focused on customer needs, and gets the job... done quickly. The technician took a photo of the crack in my toilet caused by a local unlicensed tech.Yesterday, I had a dual-duct heating/AC unit installed in my bedroom. I initially spoke to Anthony about the details of the unit and cost; he said there would be veterans benefits, and no interest financing. Nancy from his office called after my discussion with Anthony to arrange the financing details and unit installation. The process was seamless from discussion to installation.Yesterday, Roger Morse and a young and eager crew of technicians began work. Everyone knew what they were doing; those who came in my home put boot covers on (much appreciated); the unit was up and running within 3 hours. Roger reviewed the system operational details with me before leaving.Today Anthony came by to deliver a gift basket full of goodies, much appreciated, and to make sure that I am satisfied with the equipment installed and happy with how it operates.Roger Morse also came by to install the air filter for the bedroom dual duct system. It turned out to be quite a job to connect all the wiring, but the end result is I have an energy efficient home.All electric, no fossil fuel footprint, and I thank Basnett Plumbing for helping me with that goal!I highly recommend Basnett Plumbing for any and all plumbing, heating, electrical, and AC work in your home. They are flexible, professional and great to work with on any project, small or large.read more
Renee J.
22:23 30 Jan 24
I have used Basnett Heating & Plumbing for several years. Every person that I have encountered with Basnett has been knowledgeable, professional and helpful. Matthew Stroffoleno is a technician who... has really set a high standard. His expertise, ability and kindness are very much appreciated.read more
B Thomas H.
21:18 27 Jan 24
Responded quickly to my first time call about on-demand boiler repair on short notice. Could not have been more helpful! Their tech was efficient, explained everything he recommended for service, and... was extremely professional. I recommend Basnett 101% and actually purchased an annual service contract based on my high quality experience.Ultimately ended up replacing on demand boiler in the installation was efficient and much better performing than my Prior system. Anthony, Michael and the whole Basnett team that installed the system are the best… Could not recommend this company more highly!read more
Matt C.
22:20 26 Jan 24
r p
19:45 25 Jan 24
Igor B.
15:42 25 Jan 24
Great job.
Matthew B.
13:26 24 Jan 24
Very prompt service response, honest appraisal of the problems that needed to be fixed, and a very clear explanation of the maintenance process going forward.Great team that works well together. ... Very well coordinated from the office through each tech on site!The company’s staff also do a very good job explaining what problems need to be addressed, how they can help resolve them, and what options homeowners should consider.read more
Bill B.
19:50 23 Jan 24
Perfect the First Gentleman that came made it sound more complicated of a job when it really wasn’t. Wayne who came today knew what he was doing and did what was asked
John P.
18:51 23 Jan 24
He was through and made sure job was done right. Waiter for an hour then tried water. Didn't look right. Filled a cup and water was yellowish, then did a cup of cold water and it was clear. Same... water and difference was hot water heater. Is water safe to drink, wash clothes or shower. Why yellowish? Checked next day and do not have yellowish water.read more
R
23:24 22 Jan 24
We had Matt Stroffoleno come and service our furnace recently. The furnace had been acting up on and off for a couple days, and once Matt started looking at it he pretty much knew what it was. He was... professional and friendly, walking me through everything he was doing for the maintenance and why, while keeping his focus on what he was doing. Great guy and an asset to Basnett!read more
Barbara P S.
16:49 22 Jan 24
Wayne & Aanycia were great to work with. They were very professional, thorough & respectful of my property(floors). Highly recommend this team of professionals. I now have heat in my daughters... room. We are very greatful for your service! Thank you to Wayne & Aanycia!Sincerely, Barbara S.read more
Sharim A.
16:47 22 Jan 24
Professional and friendly!
K N.
02:04 22 Jan 24
Very nice staff. Matt had good knowledge about the system and maintenance of HVAC system.
Jeffrey S.
22:10 20 Jan 24
Tim S.
03:30 20 Jan 24
Matt was awesome. He is thorough, dedicated, earnest and very respectful of the house and floors. An absolute professional.
Susan M.
02:00 20 Jan 24
Friendly, professional, and timely! I couldn’t ask for more. Perfectly neat too! Thank you!!!!’
Brandy G.
22:52 17 Jan 24
Jay Agnew was a stellar tech. He was personable and made quick work of assessing our problem and finding the source. Can't say enough good things about him.Dispatch was pleasant over the phone, and... had Jay over to our place in no time.Excellent service all around, and will be my go to company for heating, air, and plumbing.read more
Chris H.
12:46 17 Jan 24
Matt was very polite, helpful and knowledgeable.
Christopher P.
18:45 16 Jan 24
Hal B.
22:19 14 Jan 24
Great job! He was cheerful, helpful, and explained everything. Made critical replacement of a sump pump quickly. Gave me veterans' discount. Explained clearly initial steps to take moving forward in... the process. Overall, excellent experience.read more
Elizabeth S.
19:25 12 Jan 24
Great work - as always the guys were professional, personable and did a great job. You all are the best!
Brenda M.
18:06 12 Jan 24
Thanks 😊 for the great job installing the outside faucets. Wayne is always professional taking time to review the job in hand and provide an estimate before beginning the work. He installed... two new outside faucets taking care to fill in any gaps to ensure a tight seal around the outside of our house. He kept me informed throughout the work explaining how the new faucets were being installed and how to care for them during the winter season.you for responding to our problem so quickly. Our plumber Lioenelwas efficient, knowledgeable and thoughtful. He diagnosed the problem and explained the solution so I could understand the work to be performed and the total cost for completion. He not only completed the work in a timely manner but he left the area clean and free of any residue from the task.I was also impressed by your text alerting me to who the plumber was along with a short synopsis of his work experience together with some interesting information about his character. This is excellent service to the customer especially in today’s society.Wednesday November 29 2023Thank you for responding to our service needs so quickly. Wayne arrived promptly together with his colleague Aanycia. They diagnosed the problem with our hot water tank and replaced the parts that were needed. Wayne then proceeded to check the expansion tank to ensure that it was working correctly. Together Wayne and Aanycia drained the system and ensured no air was I. The supply piping to the various sinks and bathrooms. He then checked the overall water pressure to ensure everything was running correctly.The work done was explained before beginning the job and afterwards also.As always the work area was left clean and tidy. Great job.HVAC system. January 24Michael DeAngelis master electrician installed a new electrical outlet for our heating system. He was professional in explaining the issue and completed the installation process promptly. He ensured everything was working correctly and removed all materials from the working area.read more
Kathy F.
17:28 12 Jan 24
A professional plumbing job as always. We recommend Basnett Plumbing & Heating in Littleton, MA. They are always on time, professional and very experienced.
Wendy G.
02:22 11 Jan 24
Basnett Plumbing is our go-to contractor for all things plumbing related. Appointments are easy to schedule; they did a great job installing a water heater: on time, fast, and great clean up. Then, 5... years later, the water heater manufacturer reported that the water heater was defective. Basnett helped us arrange the no-cost replacement (we just had to pay Basnett market rates for labor for installation), and they replaced it within a week! Communication is great all the way around; can't recommend them enough.read more
Nagendra C.
21:19 09 Jan 24
Bob and Nick did a great job cleaning the ducts and servicing the furnace.
Jim B.
19:39 09 Jan 24
Wayne and Aanycia were great! Arrived on time, fixed the issue, and answered all my questions.
Ken C.
17:08 09 Jan 24
Matt is very polite and professional.
peter L.
21:04 08 Jan 24
Matthew did a great job servicing our furnace. He showed up when the service was scheduled. He explained everything well and was happy to answer my questions. He knew his profession and was very... kind. Excellent service!read more
Nancy D.
18:31 03 Jan 24
Better than on time, in a pinch found time to schedule our service. Thank you! Also appreciate the text before arrival to introduce the person coming to provide our service.
Kevin D.
22:38 02 Jan 24
I’ve been a customer of Basnett Plumbing, Heating, AC and Electrical for many years and have always been extremely satisfied with their service. Jay our technician was prompt, friendly, and ... knowledgeable, and did a great job fixing our recent furnace problem. Both Rebecca and Madeliene in the office were patient and supportive getting our appointment scheduled on short notice so Jay could get our system back up and running. Thank you!read more
Cheryl
20:24 28 Dec 23
Wayne and Aanycia replaced my hot water heater. And once again they exceeded my expectations with their professionalism and great customer skills. The folks taking service calls have been pleasant to... talk to as well. Thank you!read more
John G
15:01 26 Dec 23
Wayne did a great job diagnosing the issue and came up with a solution that should mitigate the problem for good.
Joe D.
14:58 26 Dec 23
Florence B.
21:31 21 Dec 23
Anthony from Basnett came to our house to do an estimate to add air conditioning. He took his time to go over all our options and what would make sense for us. we agreed to split the job... (upstairs/downstairs). we got an air handler/heat pump for upstairs and additional mini splits downstairs. Paul and his crew came first, Zach and his crew came next for the mini splits, Joe did the electrical work on both jobs, Paul did the aero-seal upstairs, and Matt did a cleaning and service on our older mini splits. Everybody was punctual, extremely polite, cleaned after themselves, answered all our questions. Anthony came to check on the jobs afterwards. Nancy, Robin and Rebeccah answered all our questions; helped with discounts, rebates and scheduling. We are very happy with their work, will work with them again if needed and would recommend to our friends and family.read more
Terrence J.
18:58 21 Dec 23
Very helpful and knowledgeable.
John B.
14:52 20 Dec 23
Matthew did a great job on a maintenance check on our AC. He was on time, friendly and gave a good recommendation on an air purifier.
Janel H
22:17 19 Dec 23
The company and electrician were great!
Caryn R.
11:36 19 Dec 23
Always professional, Matt did not disappoint. What started as a routine maintenance call escalated into avoiding what could have become a crisis. Matt was confident as he calmly explained some... features of our water heater and system and how to improve them. As always, we had an amazing experience… Basnett never disappoints.read more
Melanie K.
23:20 18 Dec 23
Wayne hooked us up after the monsoon of 12/18/2023. Thanks guysUpdate: Jay just came by to work on our HVAC and was great - still love these guysAfter getting a recommendation from a friend who... was a former property manager, we went with Basnett when moving into our new home four years ago. So far we've gotten a new AC, furnace, and sump pump with backup, and service and communication have always been good.Recently we had our yearly AC maintenance and Leo the technician was GREAT. He was knowledgeable, professional, and when there seemed to be an issue with the vents, he really helped me understand how the whole system worked. That is invaluable.Afterward, he and another tech (unfortunately I didn't get her name) came out to check something, and ended up really helping and advising me on a much bigger home issue that I would have had no idea what to do about. Thanks to their help and drain company recommendation, a main sewer line disaster was averted. Now THAT is invaluable!TL;DR: Basnett and Leo are greatread more
Frederick O.
20:03 15 Dec 23
Jay was great and provided great feedback on our system.
Jon B.
15:16 15 Dec 23
Taylor was awesome. Came in and fixed 5 pumping issues without a worry.
Martha R
14:57 15 Dec 23
MICHAEL was excellent. He let me know what he was doing and why the whole time. He showed me end what he did.
David E.
01:09 15 Dec 23
Phinias was great. He even turned down my offer to put the radio on, and completed the work minutes later.
Elizabeth and Tom D
00:17 15 Dec 23
Phinias made three plumbing visits in as many weeks to fix things that went sideways one after the other and has been fantastic!Matthew also came to help with furnace and AC cleaning and was... excellent! Friendly, straightforward, honest in his efforts.Jay from the Basnett team was fantastic in his honest, straightforward, and affable approach to explaining both the immediate repair of our AC on an early hot MA day, as well as the longer term planning for our AC needs, given that we have a dated unit at our home. He was knowledgeable and friendly, and we appreciated that he was able to get our AC up and running very quickly. Highly recommend their service!read more
Patrice M.
19:44 14 Dec 23
As usual, bassinet plumbing is always a pleasure to work with. All of the people I have met at my house have been very professional and always have a nice approach with people
Elizabeth F.
23:05 13 Dec 23
Wayne and Aanyia (sorry for misspelling) were prompt, courteous and professional - fixed issue quickly. Amazing service!
Priscilla C.
21:43 13 Dec 23
Wonderful experience with Basnett from the initial estimate for replacing my furnace to exploring financing options to the installation. First there were 2 crew with 1 truck, then 2 more on truck 2,... finally 4 trucks with a total of 8 very professional and considerate technicians who knew exactly what they were doing and happily answered all my questions. I got several quotes before doing this job and although Basnett was not the absolute cheapest I had a good feeling about them. Even the office staff. I value trust and good communication along with cost in any major installation or repair and I feel confident they will always stand behind their work. I recommend them without reservation.read more
Jeremy S.
20:40 13 Dec 23
Wayne and Aanycia showed up on time and promptly diagnosed my water filter problems and installed a new top quality water filtration system. Basnett provides quality work across a variety of... specialties.read more
Keith B.
15:46 13 Dec 23
As always Basnett did a great job on our plumbing! Wayne and Anise were awesome and very professional. Their work and plumbing advice is always appreciated.
Nick Bundy (.
15:18 13 Dec 23
Kaustubh D.
00:10 13 Dec 23
Excellent quality of service provided for my HVAC maintenance.
Ethan B.
22:11 12 Dec 23
Phinias arrived early in the day and got us "dried out" repairing a damaged pipe and a leaky shutoff. Excellent service.
Chuck F.
03:54 12 Dec 23
Thank you Basnett Plumbing & Heating for sending Jay today. Friendly and expert service, as always.
Pamela W.
13:56 10 Dec 23
Matthew was great!
Noam E.
17:23 07 Dec 23
Wayne and Aanycia did a great job replacing our water heater and flue. They are very professional and easy to work with, and they also gave us some helpful advice for future plumbing updates!
Sherryl S.
17:07 07 Dec 23
Jay was professional in every way. He went above and beyond my expectations. His explanations with my issue were concise and answered my questions willingly. I appreciated a pretext showing Jay's... profile. I also want to say the front office also were very professional and understanding. My thanks again.read more
Linda P.
00:50 07 Dec 23
Bob provided excellent service!
Lori F.
18:20 06 Dec 23
Jay is always professional, friendly and efficient. He did a great job with our latest request, and explained everything clearly.
Chao H.
16:51 06 Dec 23
Michelle O.
19:33 05 Dec 23
Wayne and Aanycia were great they took their time. They made sure to go over everything with me. Making sure I was comfortable with where things were going to be installed.They were a pleasure to... work with.Will be calling to get the 2nd part of the project done when all the walls are in.Michelle Oelfkeread more
Vickie M.
18:04 04 Dec 23
The technician, Gabriel, who installed our new whole house water filtration system was great. He was knowledgable, fast, friendly and very respectful of our property. We are very happy with our new... water filtration system and Basnett. Great experience.read more
Ted K.
18:35 03 Dec 23
We had a great experience with Basnett. Taylor was extremely professional and knowledgeable. I really liked the text communications letting me know who would be meeting me and what time I could... expect him.read more
Kevin E.
18:48 02 Dec 23
petra A.
23:47 01 Dec 23
This was a great experience nothing to improve. He was friendly, articulate, proficient, and I highly recommend this company. Thank you for everything !
Sean V.
19:15 01 Dec 23
Great experience. Matthew was very pleasant and knowledgeable
Jean L.
19:07 01 Dec 23
Russell J.
18:36 01 Dec 23
Lispeth T.
16:54 01 Dec 23
Excellent, fast and responsive service. Also, everyone we’ve worked with has been very nice.
Sarah P.
18:53 30 Nov 23
Working with Basnett is always a pleasure. They always have knowledgable, nice technicians. I always feel like we are getting top quality service.
Laura Rose D.
15:42 30 Nov 23
Aanycia and Wayne did an excellent job with the diagnostics of the plumbing issues in my home. Thank you for your fast and professional service!
Suraj A.
00:11 30 Nov 23
Matthew was courteous, timely and professional. He performed a yearly maintenance on both my furnaces and heat pumps as well as cleaning and servicing the condensation pumps. He discovered the low... gas pressure coming to the house and calibrated the thermostats. Gas company will come and increase the pressure to the house and give us better performance and efficiency. Thanks Matt for your hard work and great service!read more
Brett A.
23:08 29 Nov 23
Great service. Clear, non-nonsense
Donald A.
15:54 29 Nov 23
Jay is a personable guy and did a very thorough job. He showed me clear evidence that the free maintenance I got from my oil company last year was worth about what I paid for it. He was here for... almost 2 hours. There was a lot to do and he did it.This service was hardly free, but I think it was yet another example of "you get what you pay for".My purpose in having the heating system serviced every year in the fall is prevention -- I want to minimize the likelihood of being on the phone at 2am some morning next February with the outside temperature at 10 degrees and the heating system dead. Economizing on brakes and tires is not smart, nor is skimping on heating system maintenance.read more
Jodi E.
01:11 29 Nov 23
Aanycia & Wayne are an amazing team. They’re both so friendly and explained everything in detail. We are discovering all the quirks of our new-to-us old house, and the Basnett team has been an ideal... support for our heating, water heater, and plumbing issues. Highly recommend!read more
Scott C.
21:09 28 Nov 23
Jay A. was great to work with. Thank you for fixing the issue and getting my heat back up and running!!
Rebecca A.
18:29 28 Nov 23
Matthew came out to do our annual service. He was so friendly, courteous, and knowledgeable. He recommended replacing one piece for safety issues, which I so appreciated, and took the time to show me... the faulty piece afterwards to explain more fully. Would highly recommend - great work, prompt communications, and punctual!read more
Cindy P.
16:56 28 Nov 23
Matt serviced the heater, installed an Ion purifier and flushed the on demand water heater. Very professional and explained everything that was done.
David W.
15:57 27 Nov 23
Wayne and Anyacia did a great job troubleshooting and solving the problem. A+
Anu C
14:03 27 Nov 23
Tylor was a great and knowledgeable person. Thank you.
Clyde E.
19:09 22 Nov 23
Phinias was awesome today. He thoroughly explained the process, next steps and look forward to wrapping up our job with Basnett.
Dolphin O.
14:28 22 Nov 23
Well educated and got our system clean and running efficiently .Thank you Matt
Andy C.
14:27 22 Nov 23
Denise P.
20:26 20 Nov 23
Always great best in business !! Using them long time never disappoint ! Wayne and Analyse is always awesome goes above and beyond !!
Sara S.
19:07 20 Nov 23
Very friendly and efficient service!
Bailey T.
17:46 20 Nov 23
Informative, personable service.
Christina S.
19:46 17 Nov 23
C C
23:49 16 Nov 23
Lawrence D.
22:33 16 Nov 23
This is the second time Leonel has visited our home. Both times I would rate him 5 out of 5. I’m not qualified to know how good Leonel’s skill set is. I only know that he touches all the bases to... my unskilled eyes.read more
Drew W.
21:46 15 Nov 23
used many times and recommended to others. such a great company who know how to run a business flawlessly. Today we have Wayne and Aanycia install a frost free outdoor hot/cold spigot from our... washer water line. the plumbing work was impeccable. really enjoy working with everyone at this companyread more
Leslie S
20:18 15 Nov 23
Always reliable, professional, neat and on time! I have used them for over 20 years and I am always very satisfied with their work. Everyone they send is always terrific.
Stephanie K.
18:47 13 Nov 23
Thank you to Brittany, the woman who dispatched the heating engineer, for being the only one of 4 companies to respond promptly on a cold Monday morning when the heat and hot water failed! Jay was... kind and professional.read more
Rob C.
18:01 13 Nov 23
James C.
21:28 10 Nov 23
Professional but he and team really care about quality. Excellent office support throughout.
Marketing M.
21:15 10 Nov 23
Very professional identified the issue and fixed it
Jason C.
19:49 10 Nov 23
Moved to Concord in March and Was told by prior owners that Basnett was “The Best”. We’ve had them here for some urgent things (new move!) and less urgent things and all visits was spectacular. But... today, not even sure it was possible, Basnett outdid themselves. It was a potential “big” problem that Wayne manages to make small, and all things considered, painless. Simple review: Basnett is the best..... truly.UPDATED Nov 2020: Only do we stand by all we wrote above-- but in the intervening time, we have an additional needs that border on "challenging"; including an emergency call where Wayne went well above expectations. A really wonderful company.Updated 2023. Basnet continues to be our go to and relied upon and reliable service for the entire house. Wayne and all the technicians are simply excellent!read more
Jerrod
19:35 10 Nov 23
Bob was great. He and Jake got the job done quickly and in a friendly manner while he respectful of my pets.Update: had Zachary and Daniel out to install an ERV into my hvac system. Did a great... job and went the extra mile cleaning the place up better than they found it. Pleased with the service and work done.read more
k S.
16:51 10 Nov 23
We had a great experience with Basnett installing two heat pumps for us this past summer. Jake helped us navigate through the options, explaining differences and patiently answering questions. ... Zach, Mike, Nick and Gabe did a tremendous job with the installation, again answering any questions we had or addressing our concerns. The office staff (Robin, Nancy and John) were super helpful and took care of getting us all of the rebates our town was offering for these systems. We have been very pleased with the system so far and couldn't be more happy with our experience with Basnett.read more
Owen E.
22:52 09 Nov 23
Jay was brilliant. Knowledgeable and friendly.
Paul C.
19:00 09 Nov 23
Taylor did a few service items at my house and I did an amazing job addressing my concerns and professionally executing the work. Very happy with Basnett and will come again.Edit and update: about... 8 months after my initial visit I have had many more technician from Basnett coming to my house for work for gas, drain or electrical work: whether it's Jake, Paul or Mike I have always been pleased by the quality of their work, punctuality and friendliness.Not only they have a great technical team but the support team at the office is above and beyond as well.read more
Alicia C.
04:51 09 Nov 23
Fantastic job done on very old home shower repair. Very fast, efficient and extremely neat and tidy work by Wayne and his adorable assistant. Far exceeded expectations! Already looking forward to my... next repair as well. Will recommend to everyone 👍 Top notch service! Thanks again!read more
Lila S.
02:37 09 Nov 23
Scott D.
17:22 08 Nov 23
Kialy was great! He was very thorough and explored all the possible reasons that could be causing our issue. He called me prior to his arrival and updated me on his arrival time. Kialy is friendly... and knowledgable and I learned a lot from him today.read more
Mimi B.
20:06 07 Nov 23
Jeremy O.
17:44 07 Nov 23
Matthew did an excellent job on the maintenance of my Mitsubishi split pump system as well as my hot water boiler. Super satisfied with the work and professionalism.
Laura F.
16:21 07 Nov 23
Phineas and Bob were professional, neat and got the job done efficiently. I have used them for a number of years and very satified.
Keng H.
14:07 07 Nov 23
Mike
21:43 03 Nov 23
When I bought my home my inspector said that the heating system was the cleanest he’s ever seen and to use this company since they had been the ones to service it last. Since then all of my... experiences with Basnett Plumbing, Heating, AC & Electrical have been wonderful. Their staff (I’ve worked with Taylor, Phinious, and Jay to name a few) are all very professional and knowledgeable and it is clear that they take pride in their work. They’ve helped me with all my issues to date and have also taken the time to explain their work to me along the way. Very happy customer here and I would definitely recommend their services!read more
James M.
12:20 03 Nov 23
Very polite and extremely knowledgeable didn’t try to over sell us but made some good suggestions. Keep up the good work.
Elizabeth B.
22:53 02 Nov 23
Reetesh A.
18:45 02 Nov 23
We have been using Basnett Plumbing since we moved in and their service is always exceptional. I love the fact that they send text message in advance telling who is coming with picture of the person... and brief intro.This to me is very important from safety point in todays world. Even if I am not home I can share with my household member and let them know whom to expect.They take time to do maintenance activity and not just rush for the sake of doing it. We are extremely pleased with their service and would recommend them to anyone looking for quality service. All their crew members are great. Bob DuBuque has done service few times and he is great !! Thanks Bob !read more
norah L.
15:59 02 Nov 23
Dan S
17:21 27 Oct 23
As always Basnett Plumbing and Electrical did a fantastic job !!! Clean, professional and reliable !!!
Alexandra C.
16:57 27 Oct 23
I called because my son shoved his rubber bath toys in the toilet and I needed someone to come asap. They came the same day and didn't have to wait to long for then to come. Very friendly 🙂
Michael C.
15:08 27 Oct 23
Excellent service call. Came out same day to fix broken toilet. Was very courteous. Used shoe-mittens to avoid dirtying the house. Replaced parts and made adjustments. All very quick and easy. ... Even reminded me that I probably had a coupon from the previous visit that I could use.Nice job!read more
Cheryl C.
15:07 27 Oct 23
Wayne is great, and professional. He is excellent! He explained everything in great detail and is always very helpful. He was Professional, knowledgeable, friendly, and got the job done quickly and... right.A giant shoutout Basnett’s team and to the office/schedulers, staff at Basnett for always going out of their way to helping us each time! Basnett you are Top Notch. Thank you!!read more
Chris
10:32 27 Oct 23
Great experience. Paul and Josh were professional, pleasant and left the utility room in great shape. Fast, too! Thank you.
John F.
15:47 26 Oct 23
Detailed estimates. Thorough and professional service.
Max L.
14:38 26 Oct 23
Despite me droning on about how much wood we split, Wayne took it well while still doing an excellent job fixing the shower.
Julie S.
19:59 24 Oct 23
Today I had a service check-up on my 1 year old furnace and water heater. A service Tech came out by the name Jay Agway. Jay was very helpful with showing me and explaining questions I had regarding... this service check-up.I have to say that everyone who has come out to help me has been wonderful! Paul Lizotte, Michael DeAngelis and I know I'm missing a few others. I thank you for making my house warm again.read more
Nicholas N.
17:49 24 Oct 23
Jennifer H.
17:46 24 Oct 23
Thank you! Would definitely use services again and recommend!
Stephen P.
16:32 24 Oct 23
Shaun D.
15:11 24 Oct 23
Dee D.
23:33 23 Oct 23
Fantastic, courteous service! I cannot say enough great stuff about Basnett and what they did for us! Our boiler flooded inside and out and was not operational. A local Plumbing/Heating company... told us it was not worth fixing and needed to be replaced - the estimate was over $8000. We called Basnett for a 2nd opinion - they sent Taylor and K - both were very professional and listened to us explain the entire situation before troubleshooting. They checked every part, meticulously cleaned it inside and out, and explained what it would take to get it up and running. I received exact prices on each part and was pleasantly surprised to learn all the parts were on their truck. Three hours later, my boiler was back up and running for less than $1300. This will be our go-to company from now on.read more
Hannah Potler E.
17:17 23 Oct 23
Very pleased with the communication, planning, and technicians that came to our home to install the heat pumps. We highly recommend Bassnett!
Pamela C.
15:48 23 Oct 23
Friendly, thorough, polite and efficient. Jay seemed great and very communicative .
Abby F.
01:16 21 Oct 23
As a contractor/business owner who also owns investment properties, I need people to respond quickly when we can't do the work ourselves nor have time for it. I always receive quick communication... from the office team and always professional, friendly, and high quality service from the field crew. Today Wayne and Josh came and did what needed to be done and communicated with me during the entire time.read more
Aaron G.
15:38 18 Oct 23
K D.
15:36 18 Oct 23
The technician who came to our home, Bob, is extremely professional, trustworthy and friendly. He is knowledgeable and he explained everything to us as he was going. It was our first experience with... Basnett and we will absolutely be calling them again. Robin, who works in the office, couldn’t have been friendlier and more professional as well. Thank you!!!read more
Ron K.
14:36 16 Oct 23
Great service! Bob solved a problem of a seriously blocked clothes dryer vent with a number of bends, and was able to get to it despite being in a hard to reach location. I wouldn't hesitate to call... them with challenging problems!read more
Polly B.
13:07 16 Oct 23
Very professional and explained everything clearly.
Ilhan G.
20:51 15 Oct 23
Reviewed and discussed cooling and heating issues and potential options to overcome part of the second floor.
Irwin H.
17:02 13 Oct 23
Michael C
12:36 12 Oct 23
It took awhile for parts to come in due to COVID. but, once the parts came in, Nancy was able to get a service appt the next day. pretty great for early January. The tech, Zachary, was on-time,... friendly and efficient with time.read more
Tracey H.
11:55 12 Oct 23
Basnett is top notch in customer service and satisfaction. Throughout the entire process from scheduling to install and follow up, the entire staff at Basnett is professional, knowledgeable and... courteous. They genuinely care about the customer experience. Highly recommend!!!read more
Uma M.
02:05 12 Oct 23
Wayne and Jay were such a big help and always responded with kindness and smile. I would definitely recommend them and Bassett plumbing to others
Tony L.
00:29 11 Oct 23
UpdateAnother year using Basnett plumbing to service my Viessman and the service was 5 star again as expected. Also, I can't say enough good things about Phinias, he's always friendly, courteous and... honest.Another company changed the nozzle size on my Viessman boiler and did not perform smoke and combustion analysis which resulted in a very sooty combustion chamber and exhaust vent. After explaining this to my Basnett technician Phinias, he explained my options and what he was going to do. He performed both before and after analysis, showed me the results and gained my full confidence and trust. Phinias was very courteous, friendly and knowledgeable. I will be using Basnett for now on and highly recommend them.read more
Konnie G.
12:49 10 Oct 23
Bob arrived as scheduled and was very thorough. Took our concerns very seriously and feel confident with their work.
James D.
12:46 10 Oct 23
I had Basnett install a heat pump with natural gas furnace backup heating/cooling system in a 2500 sqft colonial with three zones. Anthony did the estimate, he was great to work with throughout the... process, a knowledgeable "straight shooter" in my opinion. Paul and team did the install, it was done neatly, efficiently, and professionally. I would definitely recommend Basnett.read more
killercatfish
14:20 09 Oct 23
Great work getting our system ready for winter!
Martin A.
13:21 09 Oct 23
Bob is a great guy and was spot on . Very pleased with the service.
Teri D.
14:41 06 Oct 23
As a new homeowner I was delighted to find Basnett. They are full service, honest and provide great technicians and care. I will be recommending them to my friends. I initially called them for an... estimate on a new water heater and some spigot/valve shut off replacements. Phineas came out and checked things out, got me the estimate and did the work that day. I next called for inspection, cleaning of my furnace in preparation for fall/winter. Matt showed up on time and went over everything with me start to finish showing me what I needed to know. Both technicians were very courteous, knowledgeable and professional. I’m glad I have included them as part of my home care team!!I highly recommend them!read more
Bruce D.
15:59 04 Oct 23
Really appreciated the team this afternoon and how quickly they got our new hot water heater installed
Anthony M.
01:07 04 Oct 23
Tom G
15:18 03 Oct 23
Very friendly, they make an effort to be personable, introduce themselves, and explain things.
Sarah H.
14:05 29 Sep 23
We went through several companies trying to get our heat and air units fixed. Nobody had a solution until we found Basnett. From the moment we contacted them to the moment they completed the job, we... were incredibly happy with their communication, professionalism, and honesty. They are an amazing team and we recommend them to anyone!read more
Shelley Drake H.
19:31 28 Sep 23
We always have an excellent experience with Basnett Plumbing.
David F.
17:26 27 Sep 23
Jay was polite, professional, and explained what he was doing and the necessary repair. It was our first time working with Basnett and immediately felt at ease. We now have a partner and not just... a service provider.read more
Jeff “jjbz” B.
14:28 27 Sep 23
olga V.
21:34 25 Sep 23
Dean W
15:58 25 Sep 23
Jay demonstrated the confidence and authority of the excellent service I always get from Basnett Plumbing.
Ellen D.
15:30 25 Sep 23
John O.
14:21 25 Sep 23
Wendy C.
01:16 24 Sep 23
We had our boiler and hot water heater maintained by Basnett. Thr serviceman Jay was very professional and personable. He was thorough and quick to complete the job. I will continue to use Basnett... for the regular maintenance of our systems.read more
Adam S.
20:20 22 Sep 23
TumbleKids W.
15:30 21 Sep 23
johannah P.
19:42 15 Sep 23
Wayne Lambert from Basnett Plumbing to the rescue! He found the time to come over and unhook our gas stove for us , last minute request . He did a great job and made everything very safe . I could... tell he was very experienced, knew what he was doing . He was so cheerful and willing to help -it really made our life so much easier .Thank you to Wayne , and Basnett Plumbing for being there right when we needed it; and being so very positive!read more
Joe B.
20:11 13 Sep 23
Excellent customer service, efficient and knowledgeable. They've kept our system in excellent condition.
Sharon C.
18:28 12 Sep 23
Basnett is a great company. Matt came to the home and was pleasant to speak with. Matt had a long list of items to service and for the almost 2 hrs he was present he remained very pleasant and... politeMatt was very concientous about details and it was nice to see.We will be asking for him to return in February to service the boiler!read more
L T L.
11:05 12 Sep 23
Basnett finished installing 2 sets of mini splits and 8 inside units for a whole house Heat pump system 3 days ago. So now, any place in my house is environmentally controlled to a comfortable... temperature and humidity, no matter if it is 80 or 56 outside. It is really wonderful!During the proposal stage, they walked through my Deck house a couple times with 2nd opinion people. They also designed with Mitsubishi equipment which I considered to have the best performance, and most dependable, and reliable. The tech who wrote this proposal was honest, polite, and not pushy. He also helped me filling out the units specific info to apply for a Mass Save interest free loan from a credit union.They sent two crews to install the system in 4 days. The last day when the electrician powered up the system, there were 6 techs walking around to test and finalize the system. They were all very polite, knowledgeable, and felt trustworthy, and worked together very well.I’m very happy with my experience this time and I highly recommend Basnett Plumbing and Heating HVAC company for your mini split or heat pump design and installation.Electrician Mike -On Friday, 9/8/2023, a violent afternoon rain storm broke off two trunks of two maple trees, and the maple trunks pulled down the power line and fiber optics cable to my house. Mike and Anthony came around 9:40 pm and re-attached the mask to my house after the town has removed the maple trunks that were laying/sitting on the power line.Mike was courteous, knowledgeable, and very dependable. Mike’s fixing allowed the town to re-attach my power line back to the power pole the next day afternoon.Mike is now my go-to electrician, my electrician!read more
sudhakar D.
13:57 06 Sep 23
Karl L.
18:14 05 Sep 23
Heather B.
20:16 01 Sep 23
I was originally shocked by the price when they were gonna charge $900 to not fix anything but then when I spoke to Luke he was amazing and figured everything out for me
Dave N.
14:31 01 Sep 23
These guys are the only team I would consider using. Not only did they do the sizing of the furnace and heat pump units but they were the only ones who sized my duct work. Basnett’s entire staff so... professional and knowledgeable and friendly. I ask a lot of questions and their willingness to take the time and explain was unbelievable. The entire service was white glove and we’re thrilled with the results.read more
Michael B.
17:14 31 Aug 23
Jay did maintenance and checkup for my combi-boiler. He was very professional and explained what he was doing and answered my questions.
Michael H.
19:14 30 Aug 23
Tomasz W.
15:23 30 Aug 23
Fantastic service. Prompt replay and communication. Professional service and flushed water heater in addition to scheduled service. Highly recommended
Richard L.
12:42 30 Aug 23
As aspect the team was very polite and efficient. They did a fabulous job
Peter L.
10:47 28 Aug 23
Had mini-splits installed by Anthony & Zach. Did great work, ahead of schedule. Nice guys, great crew, excellent service.
Julie D.
00:23 26 Aug 23
Wayne is extraordinary - an expert in his field and a great person to work with. I trust him 100% with everything in my home.
Michael J.
15:03 24 Aug 23
On time. Professional. Courteous
Krystal B.
12:13 24 Aug 23
Basnett Plumbing is my commercial company for all my plumbing needs throughout the entire public school district. They are on time , trustworthy and get the Job done no matter the weather or... emergency!!read more
AnaMaria I.
15:44 22 Aug 23
We had a great experience with Basnett, particularly with Anthony. The crew who installed our new water heater and mini splits did a fantastic job! Zach Menard was a big help in answering all of my... questions and addressing my concerns. His colleagues, Gabe, Nick, Mike, Dan, Sam and Aanycia all worked so efficiently and were all friendly and accommodating. Overall great experience having Basnett do this upgrade for us!read more
Daniel H.
12:27 22 Aug 23
Very professional, knowledgable and helpful with quoting and installing a mini split setup in our cape house. Anthony was responsive and able to answer all of my questions in person and over email,... and had plenty of helpful tips/advice for using the mini split system after it was installed. Sam and his crew were quick and efficient in installing everything. It's been a couple weeks since the install and I have been enjoying cool comfort for the first time in a while. I'd highly recommend Basnett to others.read more
Dan B.
23:37 17 Aug 23
Professional, polite and did a great job.
Richard C.
15:40 17 Aug 23
Had Taylor Westcott from Basnett Plumbing replace the plumbing under a laundry sink. Right on time, very personable and went over everything with me in detail. He did a great job. My thanks to... Basnett for responding so quickly and the great communication.read more
Alexander T.
14:38 16 Aug 23
Liz C.
15:38 15 Aug 23
Brian D.
15:33 15 Aug 23
Excellent service call by Matthew. Did a great job of providing recs, even those that didn’t involve further work with Basnett.
Barbara B.
22:53 14 Aug 23
Matt was very thorough and helpful while performing our annual AC inspection. He took the extra time to really dive in and make sure things were running properly. He was a pleasure to have in our home
Pamela T.
16:35 14 Aug 23
Michelle B.
02:01 12 Aug 23
All we can say is THANK YOU! Jay, our service technician , was informative, professional, prompt, sincere and kind! We are so thankful to have had such a great experience working with someone so... knowledgeable! Wish we hadn’t waisted the time or money with the original company we contacted about our issue and had contacted Basnett first!read more
Pamela O.
15:32 11 Aug 23
Jay was right on time and very professional as he tried to determine whether our oil burner had an issue. He double checked everything just to be sure all was ok (false alarm on my part). Highly... recommend the whole team there, as always!!read more
Victoria I.
13:43 10 Aug 23
Matt was on time, thoroughly professional, and very personable - excellent service!
Dennis C
20:37 09 Aug 23
Wayne was professional and did an awesome job. Basnett was also able to schedule me then very next day, whereas the other companies I had called said it was going to be at least a few days until they... could hear. Will absolutely be using Basnett for any further plumbing work that needs to be done at my home.read more
Erin T.
00:38 09 Aug 23
Amie T.
19:52 07 Aug 23
Raph De La R.
00:24 07 Aug 23
Very knowledgeable and completed everything with care.
tammy
01:10 05 Aug 23
These guys are great! Highly recommend.
Saleem S.
01:16 02 Aug 23
Andrew R
17:31 01 Aug 23
Jay was great, super friendly and professional
sophie D.
17:22 31 Jul 23
Jay was so helpful! He did an amazing job explaining everything to me about what the issue was! Thank you!
E M.
18:56 29 Jul 23
This is clearly a professional company. Anthony is highly competent, explains everything clearly. He made an excellent and detailed offer. In short, he knows the products and the technology very... well, is very responsive and courteous. The reason why I decided to not go with Basnett was the price. But they are not alone. I think that prices for heating systems have generally gotten too high, presumably due to high demand and the rebates.read more
Sophiah N.
18:06 28 Jul 23
Carrie H.
13:06 26 Jul 23
Bob was great. He was efficient and did a great explanation about what I needed.
Natalie S.
21:59 25 Jul 23
Bob E.
19:24 25 Jul 23
Matthew at Basnett Plumbing and Heating did a great job with my HVAC maintenance, going above and beyond and even checking my hot water heater. He was very personable and professional, a pleasure to... work with. 5 stars out of 5.read more
Phyllis B.
16:56 25 Jul 23
Bob was absolutely wonderful. He explained everything and got the AC working. I am so very happy. Thank you so much. Will definitely call you again with any problems that pop up. Thanks againPhyllis... Bowserread more
Bernard B.
21:19 24 Jul 23
Effective,professional and timely. Wayne is exceptional.
Erin D.
18:54 20 Jul 23
Scott M.
16:22 20 Jul 23
Very professional on time Very Knowledgeable. I would Highly recommend this company. This company was the only one in the past 2yrs That properly diagnosed & Repaired my Ductless A/C units. Iam... using them forever Now. Thank you for the outstanding Service ScottMatthew came out on 07/19/2023 to Do a deep thorough cleaning of the indoor heads & exterior units. Matthew is Very professional, Kind, Knowledgeable He is definitely an asset to your team. Again I would Highly recommend Basnett.read more
tld71
20:25 17 Jul 23
Jay is an amazing technician. He was wonderful to deal with and extremely pleasant. He is now my go to for all my HVAC needs.
Zoe G.
22:28 14 Jul 23
Dan C.
20:37 13 Jul 23
Wayne did a fantastic silcock install, repair of pressure valve, and hot water tank service. Quickly identified and explained a few necessary repairs with the existing plumbing and proposed solutions... without being pushy. Great communication, professionalism, and outcome!read more
Richard M.
22:45 12 Jul 23
Phinias Muchirahondo came and showed true professionalism and repaired our ac in the terrible heat with a smile the whole time!!!thanks for helping us out today!!!
L B.
22:38 12 Jul 23
Excellent service on my older central A/C unit! Matt was awesome and professional, and the price was totally reasonable. Happy to be a customer—I definitely recommend!
Shea S.
18:19 11 Jul 23
Bob was incredibly professional and did a great job explaining what was going on and what we needed every step of the way.
Susan P.
18:09 10 Jul 23
Very professional and kept me informed about every step of the way.
Kevin S.
15:55 08 Jul 23
Fantastic customer service. Very professional. Most importantly: got the job done well.
Larry B.
18:29 07 Jul 23
Finished the job inside of 90 minutes. Extremely well done work and left no mess behind.
Erica V.
01:59 06 Jul 23
The technician Taylor Westcott did a marvelous and absolutely professional diagnosis of a complex plumbing problem and was able to make my family comfortable at the same time.Overall cost was fair... and pretty competitive.I will definitely contact them again for any further service.read more
Bethany G.
18:37 05 Jul 23
Jay was excellent!
Ed G.
15:01 05 Jul 23
Basnett have helped us with two issues lately and been fantastic to work with. Their staff member Phineas was superb throughout. Thoroughly recommend if looking for a local, dependable (and... professional) plumber.read more
Gary E.
23:45 04 Jul 23
Michael M.
20:02 02 Jul 23
Matthew thorough, courteous, and technically skilled. He noticed a nearly indictable leak , showed it to me so there were no surprises at the end, and then fixed it.
Andrew R.
20:28 30 Jun 23
Their after hours response time was under 1 hr, they walked me through triaging the problem, kept me on a wait list for emergency service, responded within minutes after I called back when the... problem started to get worse and promptly arrived the next morning and completed the repairs (2 different burst pipes) in under 3 hours.Installed a replacement AC for a 20+ year old compressor with new condensation coils. Arrived promptly the morning of the installation, completed the work that day and after a quick call to the office they stayed till I could get back to the job site, walked through the job with me, and explained everything they did. Super professional. Explained specifics about what codes applied to the work. I’d use them again.read more
Lori E.
19:02 30 Jun 23
I have had very good experience with all the employees at Basnett Plumbing. The office staff is helpful and responsive. The technicians have been professional, friendly, knowledgeable and will... take the time to answer questions and teach you. They do a very thorough job with the maintenance of our appliances through their maintenance program . They are helpful in trying to find ways to save you money.I have confidence in the company.read more
Kerrwin D.
19:16 29 Jun 23
Excellent work, quality work is noticed not only on the care removing defective parts but also in replacing them. Best experience from a contractor I ever had.
Steve P.
00:37 29 Jun 23
They've been fantastic with their responsiveness and help getting our old system back online while we wait our turn to get the new heat pump installed.
Jean C.
00:33 29 Jun 23
So impressed with Wayne’s knowledge and experience. Will use Basnett for all home repairs.
Don H.
19:06 28 Jun 23
Matthew went beyond the defined task and identified and fixed what we needed. Above and beyond. Thank you Matthew and Basnett
Cullen S.
14:26 28 Jun 23
Thank you for fixing our air quality issue and taking the time to do things the right way - friendly and helpful and glad to have hired you guysWould hire again awesome job
Jayne K.
20:28 27 Jun 23
Every time someone from Bassnet has came to our house we have had great experiences, and today was no different. Jay was extremely thorough in both his review of our cooling system, as well as his... explanation and findings. We are very glad to have found this company when we moved to the area last fall. Would recommend everyone on the team!read more
Serhii
18:54 26 Jun 23
Good company. Friendly people. I really like their CRM system - I would like to see this in every service business any size.However, be careful with their MassSave rebate evaluations. I didn't get... my rebate.UPD: after consulting with Basnett Pluming, Heating, & AC and multiple calls to MassSave we finally got our rebate. It was the MassSave issue. So, two stars to MassSave, five stars for Basnett Pluming, Heating, & AC. Glad to be their client.read more
Jeanne O.
19:32 22 Jun 23
Same day service for a leaky sump pump. Taylor was courteous and efficient. He explained his estimate clearly. Nice job!
Dennis C.
03:24 22 Jun 23
Deirdre P.
20:21 19 Jun 23
Bob Dubuque was completely professional, clean and efficient. Great job
Delaney H.
15:28 16 Jun 23
Jay was incredibly helpful, knowledgeable, and professional. I really appreciated him taking time explaining things to me and showing me what was going on. Thank you so much!!
John L.
13:42 16 Jun 23
Have used Basnett exclusively for more than 20 years. The whole operation is very well run. All of the technicians assigned to provide service have been patient, polite and professional. Can’t ask... for anything more than that!read more
Lesandra S.
14:01 13 Jun 23
Adam S.
16:34 10 Jun 23
Washington S.
20:34 07 Jun 23
Jay was very timely, professional and restored the heat. highly recommend.
Farhad F.
14:06 07 Jun 23
Phinias Muchirahondo was an absolute gem. He did everything he said and more. He was courteous, professional, friendly and prompt. We are Basnett customers for life. Their service and techs are... second to none. Phinias was an absolute joy to work with. We feel so taken care of by him. True master of his craft. Thanks again and I highly recommend Basnett to anyone looking for heating, cooling and electrical work.read more
mlsmlsms
15:32 06 Jun 23
Taylor was great, professional, neat and Friendly.
Jena F.
00:04 06 Jun 23
We have had excellent experiences with Basnett! The staff are all very friendly, professional, and knowledgeable! They always take the time to explain the problem and give a clear solution. I also... appreciate the text when they are on the way, both for planning and also security so you know the right person is coming to your door. We have had hvac service as well as plumbing services recently and have been happy with all technicians!read more
Brandy W.
08:16 02 Jun 23
Taylor came to fix my elderly grandmother’s bathroom and kitchen plumbing. He was so patient and kind. Along with having outstanding work.
Abizer H.
00:08 01 Jun 23
Replaced kitchen sink faucet, sink drainer and dishwasher connection. Work was done very well and Taylor did an excellent job in fixing all the issues.
M L.
17:49 31 May 23
We had Basnett Plumbing, Heating and AC install a hybrid heat pump/furnace system as well as 200 amp service upgrade from 100 amps. Paul Lizotte was the HVAC primary installer and Michael DeAngelis... was the primary electrician. They and their crew came in and did an excellent job installing our new heating and cooling system and as well upgrading our electrical. They were very professional and fast. I would certainly use them again and for any other house mechanical, plumbing, or electrical issues.read more
Yashaswini K.
15:09 30 May 23
Vin S.
19:12 26 May 23
Taylor was knowledgeable, professional, personable and patient in explaining the problem, assessing the issue and providing solutions. Not the first time we’ve used Basnett, and it won’t be the last.... Highly recommend.read more
Eun Seok G.
11:24 25 May 23
Mikey P.
02:00 24 May 23
Wayne from Basnett has done quite a lot of plumbing work on our house and I highly recommend him. He knows his stuff, is very professional, and makes sure that the work he is doing will address the... plumbing issues we are having.read more
Elizabeth H.
00:32 24 May 23
From start to finish, I had a stress-free experience with Basnett Plumbing. Appointments are flexible. Two ways to initiate an appointment; either through their website or by calling their primary... business line.Wayne was the one who came to service my plumbing issue. He was terrific! Wayne was thorough, respectful, and patient as he explained my options.I highly recommend calling Basnett Plumbing, Heating, AC & Electrical. Call them first!Wayne came on time with a message to let me know his arrival time (a plus in my book). He is courteous, honest, and reliable. He explained everything so I could decide on my next steps.No guessing games here. It’s nice to find a company that’s honest and fair.I am rating Basnett (especially my plumber Wayne an A+)! I would recommend them 100% and will do business with them again.Note: Read their other reviews. I did and feel it was the right choice. The techs and staff at Basnett are helpful and do their best to get you an appointment at their earliest convenience. The person who booked my appointment was professional, very understanding, and with a warm and welcoming tone (which is extremely helpful when dealing with a plumbing emergency).Please let the owner know how courteous, thorough, and patient Wayne is with his recent visit. He takes the time to go above and beyond to explain the issues for me to make the right choice.read more
Scott T.
21:23 23 May 23
Excellent company. Handled conversation from oil to gas to heat pump. Great crew(s). Also had them repair some tub/shower plumbing.
Jenny S.
00:51 13 May 23
Phinias is always efficient, thorough and friendly. Thank you!
John D.
11:03 28 Apr 23
Gabriel P.
17:40 17 Apr 23
An American values company. Back to civilization! Push away the cultural degradation! Thay are able and I trust them with plumbing, heating, cooling and electrical in my home.
Walker C.
16:02 13 Apr 23
Randy B.
16:48 06 Apr 23
Taylor was on time, did a good repair on two leaks, and was patient answering my questions.
Harry Z.
21:55 31 Mar 23
First job we hired Basnett for was a range ino, helpful, and resolved unexpected problems quickly. He also wore shoe covers to prevent tracking dirt into the home.Second job was a normally routine... leaky shower lever faucet repair that homeowner was unable to complete because valve was encrusted with 27 years worth of minerals and rust. Since the shower also did not have a cutoff, the downstream consequences of an unsuccessful repair were the entire water supply of the home being off line for a lengthy periof of time, and larger-scale plumbing and wall repairs to the bathroom infrastructure. Technicians were able to remove and replace the lever valve without more extensive repairs. (There was a two week wait for a non-emergency appointment.) The technicians were courteous, informative and cleaned up quickly and thoroughly.Third job was a complete replacement of a boiler and hot water system, adding,, along the way, an extra zone and heater in the garage. John Condo and crew were cordial, professional, and quick. They cleaned up after themselves, and sat down to explain the operation of the new systems.afterwards. Well done."Completely satisfied." He was thorough, professional, informative and helpful. Send him next time.Wayne visited us several months later to go over filtration systems and do a minor plumbing trouble shoot. He was, as expected, punctual, thorough, and quick. Great visit. Looking forward to his proposal.read more
James L.
15:39 30 Mar 23
I recently had my water heater maintained and cleaned by this plumbing service, and I couldn't be happier with the experience. The technician was incredibly knowledgeable and courteous, arriving... right on time as promised. Thanks to their thorough work, my water heater is running like new again.read more
Jay H.
17:14 29 Mar 23
Wayne was a great source of information and I’d gladly encourage folks to work with this company and ask for Wayne!
Chris M.
14:38 29 Mar 23
Great service by Wayne
Tony I.
14:30 28 Mar 23
Phinias has been over a few times and is always prompt and professional. He does very good work on everything I’ve thrown at him. Highly recommend.
Ko B.
16:14 27 Mar 23
Great group. The staff is friendly and knowledgeable. Wonderful to work with
Rob R.
13:16 27 Mar 23
Very happy with the service provided. Will definitely call them for future plumbing needs.
Jennifer S.
22:48 24 Mar 23
The crew at Bassnett treats are family like their own. They installed a great system in our house and always super responsive when we have a question or need maintenance. Highly recommend!
Anne A.
19:54 24 Mar 23
Had heat pump installed with 6 mini-splits. Work was scheduled promptly after we accepted the proposal, technicians were professional, polite, explained things well, cleaned up. Work done in less... time than estimated. Estimate included all work, including electrical.read more
Renee F.
22:53 21 Mar 23
Showed up when we were told he'd be there. Assessed issue and explained best procedure to get heating system running efficiently again. Serviced system and was extremely helpful in his explanation of... services performed. Offered further suggestion on up keep of system and left area cleaned well before leaving.read more
Bob P.
22:38 16 Mar 23
Also great professional service. They were on time and worked quickly and left everything clean when they were done.
Courtney W.
16:42 15 Mar 23
Lauren B.
14:57 11 Mar 23
Wayne was great! On time, fixed the issue quickly.
Jesse W.
00:46 11 Mar 23
Wayne was excellent! Very courteous and professional. Very knowledgeable and was able to detect and repair my leak very quickly. I will use him again!
Ward B.
20:44 10 Mar 23
Phinias was very professional and friendly. He seems to have fixed the gas leaks we had around our furnace.
Mukundapriya R.
03:06 06 Mar 23
We had the rusting toilet pipes replaced and had him evaluate couple of dropped vanity sinks. Taylor was very knowledgeable and professional. He clearly stated why he wouldn't be able to fix the... dropped sink and recommended a countertop company. And then got down to replacing the toilet pipes. He did the job quietly and efficiently.read more
Christopher J.
17:10 03 Mar 23
Great work by Wayne and his apprentice Aanycia. It is really nice to see women considering the trades as a possible career path.
Andrew B.
20:13 02 Mar 23
Basnett did a full replacement of our hvac. Their quote was very detailed and complete. The jobs site was left immaculate and their work is beautiful. Crew was very polite and took care not to let... our animals out.Definatley a well run shop and worth a good hard look if you need anything hvac electrical or plumbing.read more
Erin H.
22:56 28 Feb 23
Howard M.
23:46 27 Feb 23
He was excellent in his troubleshooting and repair of the problem. In this incident he gets the highest recommendation from me. He is highly skilled.
Leslie R.
12:04 25 Feb 23
Today’s appointment was the second time I have had a plumbing issue and called Basnett. Phineas was the technician both times. He was on time, extremely efficient and left the bathroom in pristine... condition both times. I highly recommend him. I will definitely call Basnett again for my plumbing and heating issues.read more
Mitchell K.
23:50 24 Feb 23
Inducer motor broke. Jay was great and got my heat back up before a big cold front came in.
Christine G.
00:22 20 Feb 23
Taylor was great! He is professional, skilled and personable!
Valeriy P.
17:56 14 Feb 23
linda S.
21:48 10 Feb 23
A+
Sal A.
19:39 08 Feb 23
Colleen G.
21:58 07 Feb 23
Wow! These guys don’t let you down. They pickup the phone 24hrs a day and are ready to help. They are professional, caring and just nice to work with. All of their technicians are top notch as is... their internal communication system in combination support excellent service.read more
Samantha S.
00:16 07 Feb 23
Got a bio about my tech before they showed up. Tech was professional, showed up in the time range, and took about how long he estimated it would take.Got a full report and I'll be having them back... for more repair work soon.read more
Susan B.
15:13 06 Feb 23
Installed recessed lighting, repaired no working outlet, installed new outletsGreat communication with the office and with Michael. Work was completed quickly with perfect explanation of what was... needed and costs. Can’t say enough about this company and the professionals they have working for them.I will keep their information on speed dial!read more
Jim H.
22:45 02 Feb 23
Taylor was very polite and professional. He helped get my heat going again made some positive recommendations and was up front with pricing.
Dan B.
19:21 31 Jan 23
Professional and friendly service call. Tech was neat and explained everything adequately.
Margaret
21:36 30 Jan 23
Highly recommended. Very professional and knowledgeable.Have been Basnett Plumbing for boiler installation, boiler service and all other plumbing services.Great communication in person and via... text/emailread more
Karen M.
01:36 30 Jan 23
Aanycia was great! She did a stellar job installing our kitchen faucet. She’s very personable and neat. Nice job!
Jonathan G.
17:03 24 Jan 23
Neela de Z.
03:27 22 Jan 23
Roger Morse and his team did a superb job of installing 6 ACs in our home last week. They were punctual, friendly, and worked long hours to get the job done. They were technically expert and... explained things to us in plain language as they went along. We recommend their service to anyone who want to have ACs installed.Neela and Larryread more
刘刘功岱
21:43 19 Jan 23
Mike V.
23:16 18 Jan 23
Bruno G.
19:52 18 Jan 23
Very professional communication end to end for a perfect outcome.
Christopher W.
14:18 18 Jan 23
During one of the hardest and most important times of year (New England winter!), Basnett was quick to get out to us within a few days of our reported issue and the tech they sent out, Jay, was... personable and professional. Got our immediate issue resolved (flame sensor) and were low to recommend followup and maintainance services in a straight forward manner without feeling like they were trying to up charge. Really took good care of us.read more
Anne K.
15:39 17 Jan 23
Taylor was very easy-going and friendly and fixed the drip on the water tank. I also appreciated that he took the time to explain the situation, what might be causing the drip, and what the correct... water pressure should be coming into the house. That was helpful and respectful.read more
Dan F.
22:50 15 Jan 23
Stephen J.
23:24 14 Jan 23
Michael G.
02:05 14 Jan 23
Needed to replace a water heater that was starting to fail. Confirmed that I was wanting to move forward with replacement and they were able to send a tech with 1 hour! Showed up on time, worked... quickly, and left as if they were never there. Very professional and personable techs!read more
Sarratt Y.
19:40 11 Jan 23
Very professional. Came and helped me diagnose leaks in my heating system.
Kevin B.
20:19 09 Jan 23
Jay was great. He explained all my options thoroughly and fixed the issue quickly. Thanks Basnett for hiring such great employees!
Gregg I.
15:50 09 Jan 23
We were overdue for preventative maintenance for our oil boiler and hot water system. Jay came through and did a great job in a short amount of time. I didn’t know how badly poor water quality... affects the system and will be more regular with our PM going forward. It was good to touch on water purification systems and put it on the project list. I really appreciated all the attention he gave my questions and I’m definitely satisfied with the support that Basnett provides.read more
Wendy Gloyd she H.
13:13 04 Jan 23
We needed electrical repairs to a switch not working and a bathroom light fixture replaced. Michael and his assistant were extremely friendly and did an excellent job for us! He was very... communicative about what he was going to do, asked me any relevant questions about preferences and performed the work efficiently and cleanly. He checked with me to make sure everything looked as expected before leaving. Pricing was fair and is guaranteed. I’m very happy and will definitely use him again. It was also a bonus that he had time in his schedule when other contractors I called were booking way out on their calendars. Thanks, Mike!read more
Simon A.
21:44 03 Jan 23
Great service. Install and clean up were excellent
Lillian W.
21:30 30 Dec 22
Explained the maintenance packages very well. Completed the maintenance on the heating system and the water heater. A/C will be scheduled for the Spring. I feel secure in knowing the maintenance... has been completed in a very professional way. Thank you!read more
Leslie P.
20:37 22 Dec 22
Naren
18:16 16 Dec 22
Great experience with Basnett getting our furnace serviced. Technician Jay arrived on time, explained the work/pricing very clearly, and did a thorough/clean job overall. Very professional. ... Looking forward to using them again.read more
James S.
20:48 12 Dec 22
Taylor did an outstanding job putting in a new shower head in my bathroom. He was very clear with going over pricing and what work / labor needed to be done,
Jane C.
03:36 06 Dec 22
Very professional, thorough and polite. Great experience today.
William N.
22:52 02 Dec 22
Phinias was a pleasure. On time and made quick work of our leak.
Mike B.
22:18 02 Dec 22
David C.
00:43 02 Dec 22
Zach was great. His work was professional and well executed. The pride he took in his work gave me confidence that I was getting the best solution for my house. Heat pumps are still new to the... market and he was very knowledgeable. I would recommend him and Basnett.read more
Peter B.
17:09 01 Dec 22
Basnett is great to work with. Good communication, good quality, and good people. Jay and Phinias were both great to work with. They listened, they explained, and they improved the system. Thank you... Basnett.read more
Wendy J.
16:30 23 Nov 22
As always, Basnett’s technicians are fantastic: on time, prepared, deeply knowledgeable, professional…I can’t recommend them highly enough
Toni M.
13:44 20 Nov 22
Harriet B.
16:12 19 Nov 22
Jay was right on time for appointmentKnowledgeable and explained everything thoroughlyConsiderate of houseWould recommend
J B
01:09 19 Nov 22
Basnett is a well run, professional company. Taylor was here for over 5 hours, until about 8pm on a Friday, working on our heat. He kept us updated, was very knowledgeable, and a true professional.... Because of employees like him we will continue to use Basnett.read more
Elaine C.
20:54 18 Nov 22
Wayne just left our house after an emergency repair, and as usual he was terrific. He's experienced and professional, explains in detail the diagnosis and repair work needed. He's friendly and... answers all of my questions. Great customer service.read more
Moses A.
14:29 18 Nov 22
Jessica M.
20:10 17 Nov 22
Scott S.
18:57 17 Nov 22
Taylor was knowledgeable and very friendly. He gave me estimates before the work started!And became the giant vanity he was installing was not in the bathroom yet, he asked if he could help me and... then helped position it exactly where I wanted it. Above and beyondread more
Vicki H.
17:38 17 Nov 22
Phinneas was very polite and explained what was needed and why
Stevan S.
02:09 16 Nov 22
Service technician Jay sets a very high bar for anyone to exceed. He is extremely personable, and very knowledgeable regarding the equipment to be serviced. In this day and age, it is rare to meet... someone in the service field who has as much compassion about their work, yet at the same time, is attentive to their customer's needs. By the time Jay left, both my wife and I felt as though we had met someone who could easily have been a family member.As a retired small business owner, I feel that any employer would be exceedingly well served to have the privilege of having such an individual on their team.As stated in the beginning: a very high bar indeed, to surpass.read more
Gauri D.
22:36 15 Nov 22
Roger was pleasant and professional. He was responsive to our requests and did a good job.
Jessica C.
18:03 14 Nov 22
Wayne is excellent and very friendly!
Emily W.
23:25 13 Nov 22
Chris M.
20:33 10 Nov 22
Jerry B.
18:28 07 Nov 22
Veronica R.
13:33 07 Nov 22
Shuyu L.
21:34 06 Nov 22
Jay did a good job fixing my furnace. He is professional and courteous. I’d hire Jay again.
Beth G.
16:54 04 Nov 22
Bob was professional, knowledgeable and helpful. He was on time, made sure everything was working well in my furnace and answered all of my questions!! A great experience!!
Mimi H.
21:17 02 Nov 22
Kathi M.
14:34 02 Nov 22
Great pre and post communication, efficient work, respectful technician
Susan M.
15:21 01 Nov 22
steve
13:07 01 Nov 22
I would highly recommend. Extremely knowledgeable, professional and friendly.
Dana C.
12:29 01 Nov 22
Mike and Dan are very easy to work with. They have worked on the house multiple times. Polite, thoughtful and clean-up after themselves. They updated many aspects of the electric system including... lights outside lighting this time. I would not hesitate to recommend them.read more
Aung M.
23:27 28 Oct 22
I have been their customer since 2018. Very honest and great service . They always charge you right price.
Bryan J.
22:44 24 Oct 22
Phineas was prompt and courteous during the service visit to the Hudson Fire Department. We will continue to use Basnett when you send employees like Phineas.
Jie Z.
00:55 23 Oct 22
Jay is professional and thorough with check, he is also friendly, I am very pleased with his work
Irma O.
22:54 18 Oct 22
Very good service
Yadong Y.
19:39 18 Oct 22
Lillian A.
01:22 17 Oct 22
Howard L.
13:18 13 Oct 22
Technician (Phinias) was very professional, knowledgeable, and efficient. Gas furnace required routine service under maintenance plan. Highly recommend Basnett.
nelson R.
19:21 12 Oct 22
Had a leak under the kitchen sink and needed it fix asap. Taylor and his colleagues took care of it (can't remember her name). Also had them install a new external pipe.Great job.
Harison S.
14:50 12 Oct 22
Angeline B.
13:13 12 Oct 22
I've worked with Basnett for the past 6 years on various services, from furnace/boiler cleaning, thermostat replacement, fixing a leaky shower, to a referral for a sewer line clog (old house here. I... had my heat/hot water go out right before hosting Thanksgiving and they were able to quickly help - they're customer-focused supportive with scheduling. All of the technicians I've worked with have been polite and professional and interested in explaining to me exactly what they're doing.read more
Colleen G.
02:47 12 Oct 22
We are very grateful for the prompt and professional service. The business owner has been good about follow up.
Anthony C.
15:07 08 Oct 22
Wayne was great. Showed up exactly on time and explained everything along the way.
Meredith F.
00:42 07 Oct 22
They were very professional, modern and did a quality job installing our washer and dryer in a tight space. If I need their services again, I would definitely have them back.
Stanley G.
18:14 06 Oct 22
Mark F.
17:13 04 Oct 22
Wayne and Jay did excellent work. Both were professional courteous and are clearly knowledgeable about their work. We love our new faucet. We plan to use their service in the future.
Andrew A.
20:17 30 Sep 22
Called to help my mother with her heat. They were able to get a technician out within an hour. Prompt diagnosis and professional and kind business. Definitely recommend.
Stephen S.
00:35 28 Sep 22
Tami E.
22:59 27 Sep 22
Wayne was awesome, he came out to my home and found a leak that could have eventually caused major damage. He explained all of my options and repaired everything within a timely manner. Thanks for... the great serviceread more
Gene K.
21:30 21 Sep 22
Patty C
20:20 21 Sep 22
Wayne Lambert did a fantastic job installing a new hot water heater in our home. He’s extremely knowledgeable, answered all our questions, and explained thoroughly what needed to be done. I would... highly recommend using him for all your plumbing needs.read more
Bino S.
18:29 20 Sep 22
Great service
Melissa P.
17:39 19 Sep 22
Everyone from quote to install who came and worked on the project was friendly and knowledgeable. It seems like this company really values the education of their employees. Jake & Bob came to seal... our ducts after Zach and his crew and Mike the electrician did the install of new heat pump and furnace and thermostat. We did recieve lower quotes for the project, but they won us over in the end and it was a pleasure working with everyone. It seems like this company also values the education and advancement of their employees, too which is always good to see.read more
Peter L.
22:05 13 Sep 22
The service tech Leonel, was excellent. Explained all aspects of the service and his findings. Very good service all round.
Vic S.
23:30 12 Sep 22
Diane L.
17:54 07 Sep 22
Jeff B.
16:25 07 Sep 22
Taylor was great - professional and personable. Knowledgeable and worked efficiently. On time as scheduled. Will continue to use for upgrades and the occasional repair.
Wendy H.
16:03 06 Sep 22
New faucets!
octapad1
20:14 01 Sep 22
Allison B.
15:16 30 Aug 22
Mike B.
19:31 29 Aug 22
Installed a combi boiler faster than I expected. Arrived on time and did great work. I'm a happy customer 🙂 Thanks.
Craig M.
17:02 25 Aug 22
Leo was excellent and provided a very professional service experience. Easily recommended.
Jon G.
10:50 25 Aug 22
repaired leaking pipe from master bath shower. fast, reasonably priced. professional. Would call again!
Sue Rees B.
17:30 24 Aug 22
Excellent and timely service from a very professional technician. Thank you.
Stephen B.
21:39 16 Aug 22
Contacted Basnett for help installing a new bathroom sink, they arrived within an hour and Phinias was professional and went the extra mile. Will certainly use again.
Drew
19:51 15 Aug 22
5 out of 5 stars. Taylor was professional, friendly, and on time. Explained the process to me, kept everything clean and organized, absolutely excellent experience. Will be going to them for all my... household needs going forward.read more
Steven L
14:37 15 Aug 22
I had Basnett install a new gas furnace and a/c unit a few years ago. They’ve been serving the units ever since. Service is always prompt and professional and the quality of work is great. I receive... a report of the visit and the technician walks me through the work done before leaving. Excellent customer service from start to finish.read more
Amanda T.
13:54 12 Aug 22
We used Basnett to come over and look at a few of our sinks we were having issues with. It took just one day to get someone out here. Taylor was great! Super knowledgeable, showed up on time (in... fact, early) and answered all our questions. The service he provided was great. We will use Basnett moving forward!read more
Evan P.
12:21 12 Aug 22
Barbara C.
12:29 10 Aug 22
Excellent service all around, from our first phone call to the completion of the job. Highly recommended for such professional... service!⭐️⭐️⭐️⭐️⭐️read more
John T.
23:14 08 Aug 22
Phinias is an a great technician both friendly and good at what he does!
Maureen F.
16:25 08 Aug 22
Taylor was very pleasant very knowledgeable answered all my questions was able to have everything he needed he did a great job
Elizabeth Lin J.
21:06 05 Aug 22
Taylor Wescott was super professional, fast and amazing!! This was an emergency plumbing issue and our water heater was leaking and we have young kids so we needed hot water asap and they were able... to schedule us in super quick!!!! And pricing was fair and reasonable!read more
Vikrant J.
19:43 05 Aug 22
Great service would highly recommend.
Thomas S.
17:44 05 Aug 22
Great experience. Quick and communicated the issues clearly. Highly recommend
Ryan S.
15:16 05 Aug 22
Leonel is the best. Clean, courteous, and quick. Diagnosed the problem and fixed our toilet in under 20 minutes. Love Basnett.
connor H.
17:14 04 Aug 22
Great response time I call this morning with an problem and they were able to come out that day and fix the problem quickly
Regina A.
19:56 03 Aug 22
Phinias was our technician and he was on time, very professional and helpful. I would recommend this company.
Tony M.
12:06 01 Aug 22
They text before they arrive. They arrive as scheduled and the workers are always clean and professional
Paul B.
15:47 30 Jul 22
Leo was professional, friendly, capable, and a hard worker. I recommend!
Leslie R.
17:24 29 Jul 22
Pleasant, professional experience
Michael Z.
20:32 28 Jul 22
The service was to install bathroom lights, outdoor lights, and configure breakers. Professional level work ,very responsive to customer needs, and work based on expert know-how and experience.
tracey D.
23:56 27 Jul 22
excellent plumber and service from the office. we now have a new plumber!
Karen B.
12:41 23 Jul 22
Professional Service.
Sue Z.
13:49 09 Jul 22
Wayne was fantastic. He explained everything and advised me what to do after the work was completed. Overall I was very happy with his work.
darshana R.
22:34 08 Jul 22
Chris A.
19:05 08 Jul 22
Came and fixed my AC without any issues. The service tech and his apprentice were incredibly helpful and kind. Will be using them again for sure!
Mary L.
16:10 08 Jul 22
Vincent V.
11:53 07 Jul 22
Tim K.
01:06 06 Jul 22
Great service!
Paul G.
13:03 05 Jul 22
Bo W.
14:03 02 Jul 22
Boiler maintenance
Brandon C.
23:41 01 Jul 22
Mark T.
03:14 01 Jul 22
Leo and Wayne systematically executed troubleshooting procedures and solved my persistent oil burner problem. Leo and Wayne are highly responsible, knowledgeable and friendly. They are both a... pleasure to work with. Thank you, Wayne, Leo and Basnett!More recently, Wayne also installed new toilets. Again he did an outstanding job and was a pleasure to work with.read more
kelly T.
00:46 29 Jun 22
Bassett was responsive, with a competitive quote. Wayne was great! Friendly, on time, and was ready to go. We were redoing our shower and he redid all the plumbing and replaced the leaking tub... drain. Will use them again!read more
Leo W.
18:18 26 Jun 22
Outstanding service, Bassett was able to move my stove installation up because of cancellation by 5 days, installed new stove, cleaned up work area and help move old stove outside for removal
Alan B.
16:01 25 Jun 22
Russell R.
17:10 19 Jun 22
Kristyn M.
03:17 15 Jun 22
Thank you! Great experience . Plumber was timely, neat and polite .
Brandon M.
10:04 11 Jun 22
Phinias was professional and knowledgeable. He had a newer technician with him which was exciting to see as we need more young people in the trade. In addition to flushing/cleaning our instant hot... water heaters and replacing an exterior faucet, we asked Phinias to troubleshoot a booming sound which seems to be coming from the HVAC duct work. Phinias was not afraid to let me know where his HVAC troubleshooting knowledge ended and where we would need to bring in someone who was a specialist.read more
Patricia L.
22:16 09 Jun 22
Leo has been servicing our boiler for a few years and now has added our AC maintenance. He is always professional and great to work with. Great customer service. Leo identifies potential issues in a... clear manner and provides some recommendations for both short-term and long-term. Would definitely recommend Leo for servicing needs.read more
Chris P.
17:14 09 Jun 22
Elizabeth K.
19:00 06 Jun 22
The technician repaired a faucet and installed a new part, and made us aware of a valve that was breaking down and would have caused problems in the future, and had caused the problem that led to us... calling the plumber in the first place. Even though it was costly, we were glad to have the whole story and have the issue fully addressed.read more
Scott H.
15:37 03 Jun 22
Responded quickly, kept me informed, finished project ontime. Great service. He Was happy to work around a sleeping baby. Very helpful
Brian J.
00:40 02 Jun 22
Had an issue with my faucet that was installed less than one year ago. From start to finish they got me in quick and took care of the problem for no additional cost. Wayne was great and was super... knowledgeable. Great to know they stand behind their work.read more
Jane C.
18:39 31 May 22
Jack B.
20:15 18 May 22
william K.
12:33 18 May 22
Phineous was here to service our AC and I want you to know that he was courteous, professional, efficient, knowledgeable, and effective.Thank you,Bill
Darcy B.
17:37 16 May 22
Margaret C.
21:20 12 May 22
Joe B.
19:35 11 May 22
Linas A.
01:04 07 May 22
Great
Jimyung K.
15:36 29 Apr 22
David G
20:51 28 Apr 22
Kathy S.
22:53 25 Apr 22
ZACHARY was very professional and kind. Topk care of everything and left no mess etc.
John C.
19:31 21 Apr 22
Leo always does a great job. Very thorough, very neat, explains everything, very pleased with the service received.
Anton G.
17:56 13 Apr 22
john M.
18:59 12 Apr 22
Shane D.
16:49 11 Apr 22
Wayne and Dan did a great job.
Paul H.
21:39 08 Apr 22
Laura W.
22:47 05 Apr 22
I’ve used Basnett for years and the entire team is absolutely fantastic! From Robyn in the front office to Wayne for all my heating and plumbing services to Mike for my electrical services, they are... top notch! They are timely, friendly, professional, knowledgeable, and high quality. Their work is excellent.I have a complicated double boiler system and Wayne is a master at servicing it every year. He can handle any issue and leaves the work site cleaner than when he came. He’s also a pleasure to work with.I just started using their electrical services and Mike is absolutely fantastic. He hung a complicated, delicate chandelier beautifully and replaced several light fixtures and switches. His work is impeccable - precise and clean. He is a pleasure to work with and just as much of a perfectionist in his work as I am.I highly recommend Basnett! If you join the loyalty program, you save on the work and it pays over time if you use them multiple times over the year.read more
Deborah L.
14:53 03 Apr 22
Basnett was great as usual. Wayne and his trusty apprentice were on time, professional and most of all tidy. Been using Basnett for several years now. Would highly recommend
Miriam F.
01:26 03 Apr 22
Very knowledgeable and experienced staff, really listened to our needs, and went out of their way to try to accommodate our schedule. Excellent communication all around, and very courteous and... respectful. I highly recommend them!read more
Arthur G.
16:26 01 Apr 22
Technician was polite, knowledgeable, efficient, clean, friendly, and provided necessary end user instructions.
April F.
14:55 29 Mar 22
Bassett Plumbing was excellent, and I highly recommend them! We had them install a Viessman 300 with rezoning, a new manifold, an indirect hot water heater, and plumbing for a water softening system.... From start to finish, everyone from the comfort specialist, office staff, to the onsite crew were professional, pleasant to work with, accomodating, and careful. They are fabulous, and I recommend them without any reservation!read more
John F.
20:15 27 Mar 22
Heather O.
14:21 26 Mar 22
Wayne is very knowledgeable, professional and kind. Highly recommend.
Audrey B.
20:47 21 Mar 22
Fantastic people.
Rebecca C.
15:09 21 Mar 22
Replacing a 30 year old HVAC system is a huge undertaking and is a financial investment. Basnett won our trust over 2 other reputable firms. Remember these are technicians working in your home and... all of the teams from Basnett were polite, respectful, professional, clean and experts in what they do. We highly recommend them.read more
Brian J.
15:24 17 Mar 22
Kathleen
19:52 15 Mar 22
Leonel was knowledgeable, professional and helpful. He went the extra mile to show me how things worked so I could understand what was happening with the furnace parts. I am a satisfied customer and... appreciate the great service as always.read more
Lindsey T.
02:20 15 Mar 22
Chaoyang D.
19:17 11 Mar 22
Wayne came in at off-hour and fixed the heating for us, so our house is warm again. Thanks for the great service, much appreciated!
Mary K.
14:03 10 Mar 22
James T.
00:03 10 Mar 22
Karen Root W.
17:27 08 Mar 22
Many thanks to Basnett's electrician, Michael, for his great problem-solving when we had a major electrical dilemma. Our underground electrical conduit between the outdoor meter and the basement... electrical panel had a leak, so whenever the ground was saturated ( a LOT in 2021) our main electrical line was sitting in water!! Not good. Other businesses suggested hiring a company to dig up the line, but Michael figured we could run a new line from the outdoor meter through our garage along the cable line, etc. Now we have a dry, easy to access and safe hook-up; the old line is disabled; and we know that we can count on Basnett for high quality work and the ability to think outside of the box! (Or, in this case, outside of the underground conduit!) We are super happy.read more
Jessica B.
16:50 04 Mar 22
Wayne Lambert was very friendly and helpful! He answered my unrelated questions, offered great advice to us as new homeowners, and of course fixed our shower. We are happy with our experience. I... really appreciated the txt I got before the with the technicians name and picture.Updated review: once again we had Wayne come to help us install a replacement toilet and fix our bath drain. Wayne and the office people we spoke with to schedule were all incredibly personable & helpful. Very happy and highly recommend Basnett.read more
Laurette C.
20:33 03 Mar 22
We had a major failure of our central AC system and with summer approaching we needed fast action.Within one week of calling Basnett we got an evaluation, a quotation with three options and new... equipment installed.We have found that everyone at Basnett is very professional and reliable.We highly recommend Basnett.Since then we have had 2 more service calls.Both were more than satisfactory.Barnett is definitely our go to place for plumbing and HVAC.On Saturday morning, February 19th, we woke up to no heat in our house.I called Basnett and even though it was a holiday weekend a technician was here in about an hour.Because parts had to be ordered the technician brought some space heaters to keep our family warm.We really appreciate your technicians experience, knowledge and patience for resolving this furnace problem.Again, I highly recommend Basnett for their expertise and professionalism.read more
Cheryl F.
19:47 18 Feb 22
Vey pleased with Basnett. They were neat, timely and our installer Phinias was excellent!!
Chris B.
17:51 13 Feb 22
Wayne Lambert from Basnett Plumbing did an excellent job installing a new faucet in my downstairs bathroom! He spent time to answer all my questions in detail and let me know what he was doing each... step of the way. Wayne actually cleaned my sink before putting the new faucet on. I will definitely call Basnett for any future plumbing needs.read more
George C.
18:27 10 Feb 22
Replaced the dryer vent and dryer gas line. Safe again. Thanks!
Scott R.
17:15 10 Feb 22
t D.
16:16 05 Feb 22
Wayne was very friendly, professional and diagnosed our no heat issue quickly and accurately. He was able to get the heat up and running in short order much to our relief!
glenn B.
17:48 04 Feb 22
Elizabeth S.
11:46 04 Feb 22
The plumber work was efficient and effective. Now a new kitchen faucet is working well and easily.
Casey H.
14:08 03 Feb 22
Amy F.
16:57 28 Jan 22
Sam F.
16:49 28 Jan 22
Performed high quality work, all interactions with staff were very friendly and amenable, were willing to go the extra mile to accommodate various requests. Great experience, will be using them again... for future projects. Big thanks to Zach, John, Wayne, and co.read more
Jon
15:05 25 Jan 22
Wayne was fantastic. Personable and very detail oriented. Absolutely great job and would recommend Wayne and Basnett plumbing to anyone.
Geraldine P.
19:20 24 Jan 22
Phinias was very friendly and overall great! I definitely recommend this company for all plumbing/heating and related needs! Very satisfied customer!
Michael K.
14:08 24 Jan 22
Yan X.
20:58 21 Jan 22
Sarah W.
15:49 21 Jan 22
Wayne was fantastic!
Shirley T.
16:42 20 Jan 22
Very thorough in explaining what he will be working on. At the end of his work, Phinias showed me some pictures of the before and after. Polite and patiently explain the heating system. Phinias was... prompt in sending out the maintenance and invoice email. Very easy to work with.read more
Ted R.
17:49 19 Jan 22
Jason Kafalas (.
16:47 19 Jan 22
Spencer M.
19:26 18 Jan 22
Basnett has done lots of projects for me over the years and Wayne recently fixed a long list of minor issues for me. He did great work and was a pleasure to deal with, highly recommend!
Curt B.
21:45 15 Jan 22
Techntion did a great job and was very conceret
Tabatha K.
09:11 14 Jan 22
Leslie S.
22:22 13 Jan 22
Phinias was friendly and super efficient!
Family S.
21:36 13 Jan 22
Super professional operation. Great customer service people keep you informed of the expected response time. They send out text alerts with photos of the technician, their backgrounds and training,... and details about when they’re arriving. Very professional technicians across the board - Phinias did a great job for us.read more
Andrew H.
16:13 11 Jan 22
Eve
02:39 11 Jan 22
We love Basnett! They are the best! We originally came to Bassett as I liked the fact that they handle both plumbing and hvac. It has been great and highly recommend. As usual, Wayne did a great... job today.read more
Qing Wei F.
02:19 11 Jan 22
Liz J.
23:48 10 Jan 22
Phinias is a member of the Basnett Team who regularly performs scheduled HVAC maintenance and repairs in my home. He is very skilled and knowledgeable and I am always satisfied with his service. I... recommend him highly.read more
Richard L.
22:01 07 Jan 22
They performed my annual service on my HVAC. They were professional, responsive to my needs and showed up on time (a rarity these days)
kenna B.
18:24 07 Jan 22
Michelle C.
06:53 01 Jan 22
We got Wayne to adjust our gas pipe so our new stove can fit into the wall. He was very friendly and explained all the works in detail.
Paula R.
15:17 22 Dec 21
Leonel was on time, knowledgeable, explained the scope of his work to service our heating system and answered my questions. What a difference from the previous HVAC company we used in the past. I... wish all service technicians were as great as Leonel.Basnet Plumbing & Heating is a professional & is attentive to their customers. I know when they leave my house the service or issue will be resolved. I know I am getting an experienced & knowledgeable technicians with Basnet.read more
leviglozman
15:02 22 Dec 21
Wayne replaced a leaking shut-off valve as well as the sink stopper. All the work was done with high quality.
Bob R.
16:51 14 Dec 21
John was very knowledgeable and hard worker, made sure the job was done to satisfaction, even returning to fix something that we did not explain well the first time
Joshua B.
20:40 09 Dec 21
Jeff G.
00:25 04 Dec 21
Wayne helped quickly diagnose the issue (no heat) and got us situated with a temporary fix while they order the part to come back and fix for good. Appreciated his detailed explanations and good... nature; plan to use again for future work.read more
David B.
23:19 02 Dec 21
James P.
02:32 20 Nov 21
Michelle W.
22:15 08 Nov 21
Claire S
15:25 03 Nov 21
New gas boiler combi install with all piping included. I swapped from an old oil burner. Paul & Mike did a fantastic job & my basement looks better than they found it. Super friendly guys, I would... absolutely do business with Basnett again!read more
David G.
11:13 03 Nov 21
Henry M.
01:02 20 Oct 21
Leon was incredibly helpful! I can’t thank him enough for his willingness to troubleshoot and his professionalism.
ann M.
16:07 12 Oct 21
Check up of heating system. Leo was a pleasant and seemingly competent technician. So far, so good.
Bernadine P.
15:52 10 Oct 21
I had my heating system service done by Bassnett.The technician was very polite, friendly and knowledgeable about the boiler. He did a great job.
Pamela M.
00:25 05 Oct 21
Called at 8am, new water heater installed by 4!
Sarah M.
20:57 01 Oct 21
Perfect service. Cleaned our mini-splits. Phinias had to squeeze into a tight spot for one of our units (off of a tall ladder, no less). He was great about it. The units look & smell great, and I'm a... lot less worried about mold. Would definitely recommend!read more
Mark K.
00:29 24 Sep 21
Phinias was very professional and knowledgeable. He knew exactly what he was doing and was patient enough to explain stuff to me. The new tankless water heater install worked well.
Linda B
14:15 11 Sep 21
Wayne was meticulous in his upfront care to not cause any mess by putting down rugs and heavy paper from the front door to the tub in preparation for installing new shower fixtures. He explained... everything before he started to work. He is very professional and did an excellent job with installation, resulting in an easy to use shower fixture.read more
Kimberly F.
19:00 09 Sep 21
Dan & Kyle put in 2 new toilets. They were very professional and cleaned up after they were done. They made sure the toilets worked before they left. We recommend Basnett to any one who asks for a... plumber.read more
Ruth H.
23:54 03 Sep 21
Came out same day as phone call. Very much a gentleman. Well put together. Explained everything clearly.
Anna M.
13:59 03 Sep 21
Phinias arrived on time, expertly cut an access hole and neatly assembled a new outdoor spigot. He was polite, accomodating, and professional. I couldnt have had a better experience!
James J. D.
14:37 26 Aug 21
Repaired a difficult Viesmann corroded boiler connection with extreme care, patience, and great support from the mother ship.
Devon W.
23:07 16 Aug 21
Mike and Zack were extremely professional and very knowledgeable. Everything was clean and tidy. Real gentleman, I would recommend this company.
Natalie S.
23:50 10 Aug 21
Mitchell A.
02:27 07 Aug 21
Had baseboard heaters relocated to accommodate a new kitchen design. Outstanding service. Professional, experienced, courteous and performed as scheduled and as estimated. Highly recommend!
Jeff C.
20:11 28 Jul 21
Zach and Derek did a great job with the installation of my ductless mini-split system. Came on time, were super reliable, communicative, fast and efficient. Very professional and good quality work.
Collin P.
12:49 28 Jul 21
jim T.
18:34 13 Jul 21
Zak did an outstanding job. He is very professional, personable and knowledgeable in his field.
Justin S.
18:39 12 Jul 21
Excellent work done by Basnett once again! Appreciated the service they provided and the care they take inside your home. Always a pleasure doing business with them and will continue to use their... services going forward.read more
Melissa H.
18:20 25 Jun 21
Wayne was awesome- on time, super efficient and friendly - fixed my issue on the spot!
David G.
22:04 24 Jun 21
Shilpi G.
19:23 23 Jun 21
Nicholas A.
16:00 23 Jun 21
Had Jake and team come clean the vents. They started about 8:30 and were done by noon. Very professional and keep everything clean
Bethany D.
19:13 08 Jun 21
John L.
23:09 07 Jun 21
The hottest day of the year and my AC system broke. They showed up same day and took care of my system.
Kat
19:56 04 Jun 21
Arvind J.
01:06 04 Jun 21
Very responsive and great service !! Wayne is the best!
Natali C.
17:44 24 May 21
A/C service, professional,prompt and polite service.
Liz L.
17:52 20 May 21
The service that Basnett provides deserves more than 5 stars. AMAZING service. Paul L led the team that replaced the furnaces and AC units in our home. It was not a simple job. I cannot say enough... good things about the project from start to finish. John was so attentive and helpful when coming up with a plan to replace the units. Jake and Lisa came to the house the day after the unit replacements were done to seal the ducts. Very professional and personable. We also had great experiences working with Dan in the winter. Nancy was also wonderful to work with and very on top of things. Everyone from Basnett has gone above and beyond to provide the best service possible for us. THANK YOU!read more
Stu H.
15:06 11 May 21
Replace Central Air Conditioning System and Other Related Work
Rebel K
19:56 29 Apr 21
Joshua G.
15:13 26 Apr 21
Tim M.
00:08 20 Apr 21
Rob and Jake did a great job installing a heat pump HVAC heating/cooling system in our house. Their proposal took into account factors that others hadn't thought about. We have a slightly odd older... house and they worked really hard to incorporate the system in a way that blended in. They showed up bright and early every day until the project was finished. They were super courteous and friendly and did a detailed cleaning at the end of every day. We are very satisfied and would recommend them to anyone who asks.read more
Katharine A.
19:20 02 Apr 21
Timothy D.
14:26 02 Apr 21
Scott C.
20:18 01 Apr 21
Leonel was awesome polite and very efficient! Highly recommended!
tom f
10:06 25 Mar 21
Needed a leak fixed, and had some renovation questions. Wayne was big help, knowledgeable and courteous. Explained questions I didnt know to ask. Masked, pleasant and helpful. Used Basnett for old... house, very satisfied again.read more
Eric M.
20:17 24 Mar 21
Jonathan S.
14:22 21 Mar 21
Very responsive to a Sunday heating emergency.
david C.
00:05 17 Mar 21
Kevin B.
07:41 08 Mar 21
2/26/21 - I had recently had Basnett in to replace my water softener so I was aware of the service I could expect. When Paul and his assistant Mike showed up to replace our boiler and burner I... thought it would be hard for them to, one up if you will, the last Basnett crew.First, this job was way more than I had envisioned. Paul and Mike were straight out the entire time it seemed. While one of them assembled, the other was prepping the next two or three steps. When an obstacle occurred they were brought the supplies they needed by their company delivery person. As with the last crew, when there were options on how the install could go, there was no hesitation for them to ask how I would like it to go. I have to say, I was impressed with this crew and there work!Professional – tidy - efficient. The new boiler and burner system looks great and runs great- good work. I highly recommend this company.2/2/21 - I had my old water softener removed and a new softener and by-pass installed and re-plumbed. Wayne and Lisa were very professional and understanding. Wayne’s expertise was key in his training of Lisa. If they were not sure of how I wanted it, they made sure to ask. I could not be more pleased with the new set-up. My system looks and works just like I hoped it would!Setting up the job was a pleasure too. I worked with the owner, Lori, who was kind and considerate every step of the way. She listened to my requests and assured me they would all be met.I highly recommend Basnett Plumbing, Heating and AC!read more
Luis Q.
14:23 04 Mar 21
They installed a new grass stove for me. Wayne was on time, he was very professional, and extremely fast! He wore his mask, gloves, and shoe booties appropriately and I felt totally safe having him... in my house during Covid times.read more
Philip C.
16:53 03 Mar 21
Keith F.
21:03 01 Mar 21
We had some micro cracks in the houses original cast-iron pipe as well as a very old hot-water tank the was not holding temp. We had both replaced. Basnett came in either under or at other quotes and... were very responsive. Their communication is great and the service was perfect.read more
Mark S.
20:51 23 Feb 21
Day 1 review - removing old boiler took 60 minutes or less - I was shocked how fast and professional this team was - the new setup was completed and all systems back on by 3pm - again I am shocked by... the efficiency and professionalism so far 👍👍👍read more
Gary
20:14 23 Feb 21
Repaired a quantity of corroded fittings. Some fittings were "very" inaccessible. Wayne was able to replace the fittings without having to remove hvac ductwork. The fittings were nearly impossible to... see visually and was extremely difficult to access. He got done!read more
Lisa M.
19:58 23 Feb 21
Eugenia L.
22:07 08 Jan 21
Anthea C.
21:39 07 Jan 21
Fixed toilets non-stop running and inspected heater. Toilets were not operating as they should (for years). I am so grateful these were fixed.
Kirsten G.
15:58 23 Dec 20
Amazing service! Everyone was so friendly and they were able to accommodate our emergency situation. Technician was kind enough to take an extra shift and install a new furnace so we would have heat... for Christmas. Can’t recommend them enough.read more
Joseph K.
13:47 11 Dec 20
Suresh K.
16:40 01 Dec 20
Wayne Lambert took care of my gas pipe fitting project and did an excellent job. He was very prompt, courteous and professional.He was so nice and explained everything to me. The gas range in the... front did not properly land into the floor, He went the extra mile to little bit cut the hardwood and ensured the range was placed in proper level in the floor.read more
Joe V.
12:56 01 Dec 20
I have called Basnett Plumbing on several occasions over the years and they ALWAYS deliver! They are courteous, knowledgeable, responsive, and they do excellent work. Highly recommend.
Dustin W.
20:40 11 Nov 20
I will post some pics soon. The team at Basnett was just amazing. Only downside was the timeliness to start the project which was about 6 weeks. However, this was true for all the companies we got... a quote from.We recently bought a new house that had an old HVAC system. We got 4 quotes including one from Basnett. We wanted to convert to gas as we had oil.Bottom line is that they beat every quote between $6-7k with products of the same quality in the other quotes. Only one that was close was if we kept oil.Not only were they great with the install they educated us about and walked us through the process of getting a Mass Save Heat Loan (0% for 84 months).Once the project was complete they processed our Mass Saves rebates that were just under $11k. Currently still waiting for these checks but were told it would be about 4-5 weeks. System was installed in late October so just in time for Christmas.They also coordinated with Eastern Propane for our new tank installation which was no cost to us (caveat: we have to use Eastern for our propane but in comparing their gas cost to other companies they seemed very similair).For reference our house is approximately 4300 sq. ft. We had two propane furnaces, two air purifiers, a 3T heat pump and 4T heat pump installed. Also, had all new smart thermometers installed.Heat pumps were 20 SEER. Im waiting to see what our new electrical bill is but my rough calculations indicate we will save more than we are paying on the 0% loan.Also, 2 years of service included. And don't forget the nice gift basket they left with us after the install. All in all so very happy we got multiple quotes as Basnett was the last one to come out...almost pulled the trigger earlier. Very pleased we did not.read more
Beach T.
00:35 01 Oct 20
Laurene G.
18:36 30 Sep 20
Kirk H.
12:13 30 Sep 20
Jenn B.
22:21 29 Sep 20
Phinias was our technician today. He was very personable. He did a great job explaining what he was going to do and what everything would cost. He was also great about answering the many questions we... had. Our standards are very high and Phinias exceeded our expectations. I highly recommend Basnett and Phinias.read more
Maria Virtudes L.
18:53 24 Sep 20
Crystal B.
00:22 24 Sep 20
Wayne Lambert was very professional replacing my kitchen faucet and reparing a leaky pipe and replacing my outdoor spiket. We also discussed future work and gave me an estimate. I am very happy with... Basnett Plumbing.read more
Heidi S.
16:45 23 Sep 20
Very courteous and professional plumber- cleaned up after himself. Explained everything in terms I could understand. Right on time.
Christine
18:04 21 Sep 20
I was extremely satisfied with Basnett Plumbing. My husband set up the appointment and they were able to come out within a couple of days. I appreciated the email they sent letting us know they were... on their way. Included in the email was a photo and bio of the person coming to our home. Phinias was professional, courteous, and very knowledgeable about the repair. Thank you Basnett Plumbing!!!!read more
Liz P.
13:50 18 Sep 20
Basnett replaced our boiler and has provided service over the last year. The experience has been so wonderful. Their techs are all nice, professional, and courteous (which as a woman I appreciate not... being talked down to). They use mobile technology to schedule and alert you to tech's arrival and after our boiler service showed me before and after pictures, walking me through each step of the service. I highly recommend them for any job, big or small.read more
leslie B.
18:12 10 Sep 20
Ed F.
18:45 08 Sep 20
W Stephen F.
13:05 04 Sep 20
Tricia P.
11:58 04 Sep 20
Excellent experience ... professional and courteous. Everything completed perfectly
Reenie D.
00:03 04 Sep 20
Wayne was extremely professional and helpful. The Basnett team was able to schedule the service sooner than expected which was an enormous help.
Steve G.
21:41 02 Sep 20
Wayne was our technician. He was courteous and explained exactly what he was doing and why. Very professional. They also came out same day. Great experience.
Maureen K.
23:44 01 Sep 20
Larry P.
11:34 30 Aug 20
Richard G.
12:43 27 Aug 20
These guys were great from initial contact through execution of the work.They repaired our boiler. They did what they said when they said they would do it. They were COVID Safe. Each step was... carefully and clearly explained.And the serviceman, Leo was very professional and polite.read more
Jim M.
18:19 20 Aug 20
Amazing job. The guys that did the install did great work and very respectful of being in our house and keeping things clean and organized. 5 day project so they spent a lot of time there and they... were a pleasure to have working on our house!read more
David P.
19:31 12 Aug 20
Nathaniel B.
01:42 12 Aug 20
Ricardo N.
20:22 07 Aug 20
Thomas H.
15:30 07 Aug 20
Hudson F.
20:55 06 Aug 20
Service of two Lochinvar Fire Tube Boilers for fire station. Plenty of notification and technician was on time and courteous. Very pleased with service.
Jin X.
16:49 05 Aug 20
John B.
19:08 29 Jul 20
Leo did a great job. Clean, professional, good suggestions. Thank you.!
Michael F.
13:30 22 Jul 20
Conor S.
13:46 17 Jul 20
Paul did a great job installing 3 mini-splits in my house. Excellent service and walked through all possible placement options. Very good service!
Keenan B.
17:45 16 Jun 20
When they come into the house they put on booties and clearly state the prices before they get to work. Never a surprise.They arrive on time, give you heads up, and are a pleasure to work with
Laurel B.
21:24 12 Jun 20
The team that installed our A/C was extremely professional, knowledgeable and really nice to interact with. We're really happy with both the hands on sales process as well as the amazing installation... team. Highly recommend Basnett!read more
Leo F.
20:14 04 Jun 20
Basnett Plumbing was a pleasure to work with. They kept me fully informed as they completed the project.
Amy G.
23:04 03 Jun 20
Wayne is always thorough and easy to understand. Super professional and friendly.
John P.
20:27 03 Jun 20
It was a pleasant experience working with Basnett.
Joyce Z.
15:23 02 Jun 20
Keith D.
20:47 27 May 20
Robert W. C.
17:40 27 May 20
Alice F.
20:37 26 May 20
Best experience ever! I called Basnett Plumbing urgently looking for a plumber to replace my kitchen sink and leaking faucet as the plumber I had scheduled showed up 3 days late and refused to either... wear a mask and gloves or wash his hands before starting the job and left saying he would not do the job. So rude. I called several local plumbers and Basnett was the first to answer the phone with a live human. They were kind, professional and said they happened to have a cancellation and could come by that afternoon. As soon as I hung up I got a text message with a time window specified and at the start of the time window, moments before the plumber arrived I got another text saying Wayne would be arriving soon with his pic and description of his credentials and a few fun facts - wow - what a pleasant surprise that was. Wayne was professional, tidy, fast and polite. The job was on price quoted and he cleaned up after himself and took away all old materials to dispose of. I commend your customer experience! You know who I am calling next time I have a plumbing need!!!! Thank you! Excellent job!read more
Andrea C.
17:01 26 May 20
Cynthia T.
20:24 17 Apr 20
Plumber was on time, fixed issue with upstairs old toilet, explained problems & solution. We was dressed for safety & very respectful of me. I am a senior & he made sure to wear mask, gloves & shoe... coverings. I was so relieved he came. And office manager is the best, called first to tell me he was going to be a little early.read more
Joseph L.
13:37 09 Apr 20
The technician was very professional, detailed, and time efficient.
Jesse S.
12:48 13 Mar 20
Installed steam humidifier in forced hot air system. What a huge difference in quality of air in house now. Very clean and professional job.
eileen O.
22:31 12 Mar 20
Professional and knowledgeable...Paul Bilodeau patiently took the time to carry portable AC unit around the room so I could try it in different spaces. ...then ended up asking to have it installed... in first option. Provided excellent education on changing filters and use of remote.I booked an appointment with the company for a whole house AC maintenance visit in April. Great experience!read more
Trevor
02:34 09 Mar 20
Phinias and Nick came to replace some brass pipes and add an outside faucet to my house. They were prompt, friendly and efficient. There was a small issue, called the office and Phinias came by and... swapped out a defective faucet quickly. Great workers, and very accommodating office people. Highly recommended.read more
david C.
20:19 07 Mar 20
We had a small leak that I had misdiagnosed as coming from the 2nd floor bathroom. Basnett scheduled a visit for 8AM the next morning. The gentleman spent enough time peering up though the wall to... identify a completely different problem. His good detective work save hours, money and mess that opening up the wrong wall would have cost. Great job. I will absolutely use Basnett for all of my plumbing and HVAC needs.read more
Matthew E.
20:13 06 Mar 20
I had an unfortunate leak in my ceiling that was near a chandelier. I called Basnett and they were extremely responsive in the very early hours of the morning. They were able to send a technician... (Leo) promptly and he was incredible! He explained the situation, the possible outcomes, and what his professional recommendation was. He could not have been more efficient. I would use Basnett again for Leo's services alone. Quality representative!read more
Marcus “Marcus” C
15:51 06 Mar 20
Basnett installed our new high efficiency boiler and SuperStor tank a little over a week ago and the quality of work surpassed my expectations. I had 4 other companies quote the job and was not... impressed with any of them. Tony always took my calls prior to the install and amazing to work with. I have recommended Basnett to several of our friends who are looking to get a new boiler system or split air system.read more
James M.
00:00 06 Mar 20
We've used Basnett several times and they've been great. Prompt, professional, clean, and flawless work.
Jay M.
22:55 05 Mar 20
Wayne and Joe were outstanding! Please take to talk with and made sure EVERYTHING was right, complete and clean!! The process of scheduling and staying informed about travel and arrival status was... outstanding (including the text message with bio and picture of the technician). We found our new service provider for HVAC and plumbing.read more
Susan E.
19:15 05 Mar 20
Great job
Maureen L.
18:03 05 Mar 20
Thanks. Great job.
Baxter C.
15:20 28 Feb 20
I was impressed with the service we got. The Tech knew his stuff and serviced the boiler appropriately. I like the profile of the Tech sent before arrival. If the need arises I will use Basnett... again.read more
John D.
20:09 21 Feb 20
Jerry F.
16:29 07 Feb 20
I selected 3 providers online, they were the first to respond. They were able to give me a convenient time window. They also sent the name and picture of the service professional. The service... professional performed the work quickly and cleaned the humidifier.read more
John H.
18:18 29 Jan 20
Barbara G.
08:52 26 Jan 20
WOW, I called with a problem of sediment in my water, toilet, shower, washing machine ... call in the afternoon and Wayne was out to my house the next morning. He was great, explained the problem,... fixed it. His job was neat and tidy. I only use Basnett.read more
Joanne N.
22:03 24 Jan 20
Judith Howe T.
03:33 23 Jan 20
Arlene G.
20:48 22 Jan 20
Leo and his colleague arrived to the house on time, texted me in advance of their arrival, donned floor-protection booties, examined and then fixed and then explained the Buderus boiler problem to... me. Great service! Knowledgeable and polite.read more
Barbara T.
00:19 17 Jan 20
David K.
19:24 08 Jan 20
Bob G.
13:40 06 Jan 20
We asked for 3 quotes to replace out NG boiler and HWH. Basnett responded quickly and Tony came to look at the job. He was thorough and went over all the options. He gave us 4 options to consider and... rated them by what he felt would work best for our needs.Ryan and his team showed up the day after Christmas as scheduled and went over the schedule that he felt would take @3 days to wrap up. After day one, we had a new HWH. After day two, we had the new boiler in place but needed some buttoning up and they came back the following week.All in all, Ryan kept us informed of progress, set backs and plan of attack and we were very happy with the overall experience. His team were professional, cleaned up after themselves and were barely noticed (other than the loud noises from their tools). Every day they cleaned up and we didn't have to really move anything out of our way when they were not there.All-in-all I would highly recommend Basnett.read more
Dick B.
15:20 02 Jan 20
Gregory B.
17:42 31 Dec 19
Basnett Plumbing replaced my water tank today. The cost was very reasonable. The two employees were very professional and friendly. I have used Basnett Plumbing in the past and will continue to use... them!read more
Donna M.
11:44 27 Dec 19
Fontaine K. R.
21:12 26 Dec 19
Michelle C.
14:20 25 Dec 19
Service has always been good. Workers are very knowledgeable and explain the work process.
Kutcha K.
21:08 23 Dec 19
Excellent work and customer service
Roger B.
20:26 23 Dec 19
Paul is very professional and efficient. A pleasure to work with.R
William D.
02:52 21 Dec 19
Friendly service. Great communication. Professional and clean install of a new heating system at my home.
Alexandra P.
17:14 19 Dec 19
Brian G.
01:51 10 Dec 19
Jake and his team were fantastic!Hired for duct cleaning and duct sealing so it was a full day job with the crew in every corner of our house. Jake, Nick and Ernest had positive and friendly... attitudes from early in the morning through till the end of the day. . They were all extremely polite and courteous.I greatly appreciated how Jake took the time to explain to me every step of the process. The team truly seemed to care about the quality of their work. They worked efficiently and diligently.I'd have them back again--though they seemed to do such a thorough job that I don't think we'll need a cleaning and sealing for a long time.read more
Christina M.
00:55 30 Nov 19
Kyle and Dan were courteous and truly professional. They arrived exactly when expected. Kyle detailed the work necessary to complete the the job of fixing our shower and the two men were prompt... and efficient. Their pricing was fair and they were friendly throughout the process. I will definitely request Basnett Plumbing for any future home needs and I will recommend this company to friends and family. I give them the highest rave reviews!!!!!We hired Basnett Plumbing for another project. Once again we were very glad that we did. This time the professionals were Wayne and Nick. As before, these gentlemen were prompt, efficient and courteous. I wasn't certain if both of our downstairs needy sinks could be fixed in one afternoon, but sure enough Wayne and Nick pulled off the projects. Each man took on a separate sink challenge and stayed with the work until completed. Each sink is now working perfectly!! I will continue to rave about the folks at Basnett Plumbing!!! Thank you!read more
Katelyn B.
17:31 27 Nov 19
Basnett Plumbing went above and beyond while addressing and fixing the issues I had! From start to finish it was a very efficient and easy process. The friendly service was also much appreciated!
Allison H.
23:32 26 Nov 19
Unfortunately we have had to call Basnett a number of times for what should be a midlife buderus boiler in the home we bought this year, but we will keep calling them based on their patient... determination when solving our troubles on the spot, expertise, open communication, availability, and did I mention patience? It is not uncommon for someone to spend hours fixing the issue as part of a diagnostic visit. I am highly satisfied.read more
Fred J. R.
14:37 26 Nov 19
This was a great plumbing experience and I can say that without hesitation given the numerous bad ones I've had to wade through to get here. With Basnett I felt totally taken care of from the very... beginning - visit, quote, scheduling and work were done with attention and responsiveness that I had not experienced previously. Appreciated very much the good feeling I am left with upon completion of this project.read more
Neuza T.
22:53 20 Nov 19
Kevin F.
19:48 20 Nov 19
Nice people, very professional
Maria C.
15:08 20 Nov 19
Phinias and his helper did a wonderful job with our annual maintenance of our boiler and hot water heater. Phinias explained the services thoroughly prior to starting the maintenance process. The... area where the work was done was left very clean as if no one had been there. Thanks for the great service!read more
David C.
15:45 19 Nov 19
Service specialist was polite, thorough and most importantly fixed our problem. Price was fair. I recommend them.
Kris C.
01:53 15 Nov 19
We have used Basnett to service our furnace multiple times. They are great to work with and their technicians are professional, friendly, and knowledgeable. Very trustworthy and highly... recommended!We've worked with both Leo and Phineas, and have not thing but positive things to say!read more
Google U.
21:13 13 Nov 19
Wayne came out today to fix a leak. He actually moved the valve away from wall so it wouldn’t freeze again. We have had a couple other plumbers and no one suggested that. He, also, explained about... tankless water heater maintenance. We have had the house 8 years and did not know about that either. We are very happy with service. He was friendly, professional and knowledgeable.read more
Brian J.
21:27 11 Nov 19
They were here earlier than planed and fixed the problem quicky and professionally!
Peter G.
16:06 11 Nov 19
Judy K.
13:46 05 Nov 19
On time, knowledgeable, polite and informative.
Sue M.
18:30 02 Nov 19
The technician Wayne was great. He solved the issue quickly
Carole C.
00:35 02 Nov 19
Excellent service ! Very accommodating, courteous and polite technicians ! They take the time to explain things !
Suzanne L.
12:32 01 Nov 19
Barbara B.
19:01 31 Oct 19
Great service. Showed up on time and got the work done! Thanks!
Mark S.
18:16 31 Oct 19
Bob E.
14:00 29 Oct 19
Hongbo Z.
16:23 28 Oct 19
Great service, very nice & helpful technician!
James R.
14:28 25 Oct 19
Proffessional service. Polite. Good natured.
Tami D.
23:58 17 Oct 19
I’ve had a very positive experience with this business from start to finish. From making my initial appointment for service to a follow up call and visit, they have been helpful and responsive. Leo,... our technician, was friendly, punctual and dedicated to solving our problem. I also really appreciate the text updates and reminders. I highly recommend!read more
Pat R.
09:58 16 Oct 19
Emily Busa S.
16:54 11 Oct 19
Wayne and his colleague were professional, friendly, and did a fantastic, quick job - they were very nice about my energetic job and I couldn’t be happier with the overall job. Thank you!
Michael O.
01:24 04 Oct 19
Great service! Hot water heater failed and they were at our house within 3 hours to replace it. Initial contact with the office was excellent; they called back right away on questions requiring... research. Technicians were on time, friendly, knowledgeable and patient with answering questions. Couldn't be more pleased with the service.read more
Herb R.
18:55 23 Sep 19
I use Basnett for furnace installation and maintenance. Also a few small plumbing jobs. They always do great work and keep appointments.
Jonathan G.
00:25 22 Sep 19
MARY B.
06:47 18 Sep 19
Absolutely satisfied with the prompt service, the considerate and respectful manners that all the people at Basnett plumbing and heating presented.We feel the quality of work and the workers were... outstanding.The staff were quick to return and respond to any questions and issues.The work area was left immaculate.My husband and I encourage anyone considering plumbing, heating, to call this fine honest company.Pride in their work and employees.Thank youTom and Mary ByronTownsend Maread more
Amy L.
18:58 10 Sep 19
I chose Basnett Plumbing/Heating to replace my furnace and A/C last year and I’ve been very pleased with my decision. My heat and A/C is much more efficient; my gas and electric bills are lower. ... Their customer service has been terrific — sales, front office, service technicians — I’ve been impressed by everyone I’ve spoken to. They just came out to do yearly maintenance/inspection. They documented everything they did, everything they found (they even took away my old used A/C filters that were just sitting there waiting for me to throw them away). I can’t recommend them highly enough.read more
Rick S.
12:17 09 Sep 19
The plumber who came was prompt, courteous and knowledgeable. Overall, I felt the service was exceptional. I would defintely recommend Basnett to anyone!
Eric B
11:07 08 Sep 19
We had a water heater break down and.required immediate attention. They were very helpful and responsive on a Saturday.
Matt R.
01:05 07 Sep 19
Phinias was fantastic. He was very patient and helpful with all my questions.
Matthew D.
19:19 30 Aug 19
Tianyu Y.
16:34 27 Aug 19
Annalise T.
20:26 21 Aug 19
We called Basnett for maintenance service on our furnace and were able to get a same-day appointment. Leo and Hank were quick, courteous, and answered all of our questions. We're looking forward to... using Basnett again!read more
Jessica P.
16:09 19 Aug 19
Miranda von R.
00:05 17 Aug 19
Phinias showed up to our house within the time frame noted, was very polite and direct about the work he was going to do, as well as the cost. He put on shoe booties when he entered the house, and... went in and out the basement door so as not to work up my dogs who tend to bark a lot. Once the work was done (hot water maintenance) he explained everything he had done, and took my credit card payment no problem. He also explained the benefits the offered within the first year from service. Overall my experience with Basnett was great, and I would use them in the future.read more
Lutz B.
16:52 16 Aug 19
Wanting to replace an ancient oil heating in a 1950s house with something a bit more contemporary we requested quotes from a couple of plumbing companies. Most showed up, took a look, and ran away... screaming. Basnett's team accepted the challenge, and took time and pride in designing a solution that would work within the confines of the location (heat pump + gas combo, installed in the same furnace room, re-using the existing ducts).Once contracted, the Basnett team showed up in full force (I counted six people at times) to finish this complex conversion. All plumbing (including routing various lines and pipes) to the basement and the attic was finished within a week.When their subcontracted electrician refused to connect the setup to the (admittedly inadequate) main panel Basnett kept their cool and suggested solutions to make the panel code compliant. I used my local electrician to do that, and Basnett adjusted the price accordingly without any problem.Main takeaway for me is that Basnett take pride in finding solutions, and delivering quality work in difficult circumstances. Couldn't ask for more. Highly recommended.read more
Kelly B.
10:04 10 Aug 19
Very knowledgeable, explained all that needed to be done in great detail. Looking forward to our appointment to having a nice clean efficient running boiler. Thank you
LeeAnn V.
19:16 08 Aug 19
Phinias provided outstanding service and was extremely thoughtful, courteous and knowledgeable. He showed excellent diligence to diagnose the issues we were having with our system and provided... excellent advise and corrective action. Hoping to have a cool house once again shortly.read more
James M.
14:24 08 Aug 19
Very easy to schedule service for a condo I own. The tech was on time and worked efficiently and left the area very clean.
Guanlun X.
15:34 06 Aug 19
Good service. Quick response. Technician explains everything to us. Very helpful.
Kevin M.
15:25 06 Aug 19
Phinias was able to repair a water heater by replacing a minor part which was great, and then he also relieved much concern on my part by restarting two other hot water heaters and two gas furnaces... which had turned off due to an interruption in the gas supply.read more
satish S.
20:42 31 Jul 19
TJ M.
19:17 30 Jul 19
Taka I
13:05 30 Jul 19
Recently we bought a house in Groton. Inside a house smell not that good, so we call Basnett Plumbing and ask them to come and clean the central AC/Heat ducts. Jake came to our house for estimate... and did clean all ducts in our house, and some patch work as well. Now inside a house smell nice and clean. Thanks for all the work!They prepare to put shoes cover, to make inside house floor not get dirty. That a plus for us.read more
M W.
19:11 29 Jul 19
Service team was first rate.Response to service request was instantaneous. One of the best Mitsubishi mini split systems installers for the Boston area in my experience.
Tracy J. P.
13:53 26 Jul 19
Ellen Q.
01:53 26 Jul 19
Wayne and Izzy were amazing. Efficient, professional and easy to do business with. I called Basnett for a basement water leak, and Wayne diagnosed the problem and offered a solution that met my need.... Overall, a great team!read more
Arthur J.
00:56 23 Jul 19
Linda H.
16:57 18 Jul 19
Linda O.
00:40 18 Jul 19
Alice R.
13:03 17 Jul 19
Lori E.
12:37 17 Jul 19
The technicians were top notch in their professional demeanor; friendly and intelligent.
Pamela F.
16:45 15 Jul 19
I was able to arrange the service to coincide with my new countertop install which made for an easier time with not having to live with my kitchen in a state of flux for a long time. I am very happy... with the service that Wayne did at my house hooking up my new natural gas cooktop, sink and faucet. The process was straight forward, Wayne explained all the work to be performed. Everything was taken care of and the area looked great after they cleaned up. I definitely recommend Basnett Plumbing, Heating & AC.read more
Tracey B.
19:38 11 Jul 19
matthew P.
18:12 10 Jul 19
Leo and Phinias were extremely friendly, knowledgeable, and professional. They provided frequent updates throughout their HVAC troubleshooting and service. It looks like we found our go-to heating... and plumbing service provider.Update: A plumbing emergency on the weekend had us calling Basnett again. Wayne was out to the house in about an hour from the call. Thankfully it was a quick fix. It's nice to know we can rely on Basnett in a pinch.read more
Michael F.
10:30 10 Jul 19
Technicians were excellent, on time, informative, and did a great job on the two AC systems!
Nancy K.
22:17 09 Jul 19
I had Basnett Plumbing remove a fiberglass tub/shower unit and replace it with just a tub. They did a fine job with that and quickly left. I felt like they were in a real hurry to leave, they didn’t... even accompany me to inspect their work. Upon first inspection, everything looked fine. I had my tile guy scheduled for the following day. He came in and started to tile the walls. Halfway through he called me in to point out that the shower head, spout, and overflow were not centered on the tub but were off by about 4 inches. Of course, I understand that the old fiberglass unit was thicker which caused the issue. However, if the Basnett guys had taken the time to explain the situation to me instead of just running off, I could have made an informed decision to have them fix it or just leave it. Now, my walls are tiled and to fix the problem will be a major expense. I’m really disappointed with their customer service.I have to say that I stand corrected. I am thoroughly impressed with the customer service that I have received from Basnett. Upon reading my initial 1-star review, they immediately sent someone to my house to inspect the work. We agreed that I would pay what I would have if the work was done at the time of install and they would pay to have the tile work repaired. I thought this was a reasonable solution. They sent someone out the following day (which happened to be a Saturday) and the work was completed within hours. My tile guy come out the next week to repair the tile. The tile work ended up costing more than the work that Basnett did. I paid the tile guy directly and worried that I might never be reimbursed for his work. However, once again the people at Basnett shocked me. I emailed over a copy of my check and the invoice from the tile guy and within days I received a check for the difference from Basnett. Once again, I stand corrected...Basnett Plumbing could give lessons on customer service!!!read more
Marcia P.
15:51 09 Jul 19
Very prompt, friendly, thorough & efficient serivce. A lot got done in a short amount of time. First time I used Basnett, but I would definitely call them again.Another very positive experience... with Basnett Plumbing. A clean, sturdy,timely & innovative repair to a filthy detached wastewater & sewage drain pipe in a very cramped & dirty under-old-mobile-home work space at a reasonable price. Not for the faint of heart! Bravo once again to the Wayne & Emma plumbing service team at Basnett! They can do anything and they do it masterfully!read more
Peter H.
19:12 08 Jul 19
Basnett is GREAT! I called them after the people who installed the system were giving me grief. Basnett diagnosed the problem quickly. Basnett fixed it quickly. There was a wiring issue with HVAC... system from the install. Basnett recommended an electrician who came out on the 4th of July and fixed it!read more
mark K.
17:10 06 Jul 19
Saturday afternoon in the heat, Wayne showed up within an hour of calling, was thorough in testing condenser and it’s various components and in explaining what was happening.
John C.
22:47 03 Jul 19
Leo performed a thorough service on our Rinnai water heater, explaining many things to me as he proceeded. We again have a plentiful supply of hot water on demand!
Robert V.
20:06 01 Jul 19
Pete B.
18:51 01 Jul 19
Techs called before their visit and arrived when promised. Came in, introduced themselves and got right to work. Both assessed the situation and provided the best fix for the problem. This isn't the... first time I've used Basnett but definitely consistent great service i can expect which is why i have them come back when needed.read more
Joe G.
14:03 01 Jul 19
Prompt, thorough, polite and good technical knowledge.
judith S.
12:12 28 Jun 19
I called Basnett on Wednesday and they were here THRUSDAY MORNING. ( even though they had never heard of me before ) Originally I thought this was going to be a routine service call… And I asked for... it because I had heard so many good things about Basnett that I wanted to be on their customer list..Turns out… Ironically… That the day before I called my air-conditioning started acting really funky…Enter Phineas! On time to the moment at 8 AM… Phineas was great… He was lovely to work with… He diagnosed my problem explained to me exactly what it would entail… Adding coolant.. and giving me the estimate of how much that would cost depending on how many pounds I would need ...And then… Luckily… As he was finishing up… The fan stopped running ... which I then remembered it had done periodically .. Phineas immediately turned his attention to that, while I went to work in my home office… turns out it was a good thing that he found the problem because the unit was getting quite hot .. when the job was done… He came to my office as I had asked… And told me exactly what he did ....I had a great experience with this company… I highly recommend them to anyone… They are prompt… Lovely… I had two very nice conversations with the two women who answer the phones… And I had a great experience with Phineas .. I hope I don’t need them for service soon… But if I do… I hope Phineas comes back !!Thanks to everyone at that company… And by the way they are an independent small company… Be advised… These are the people you want to call ..!!!! For real!!read more
Jeff L.
17:22 22 Jun 19
Jeanette C.
14:39 19 Jun 19
Leonel and Drake were very professional, knowledgeable, and completed the maintenance of air conditioning units and water heater with precision and were meticulous in taking care to be clean and... efficient.I appreciated the professional advice for maintenance of our system and recommendations for some needed repairs.read more
Delphine R.
14:21 19 Jun 19
Their technician Phinias was on time, knowledgeable and respectful of our home. It was just a regular maintenance so no major problem there. Phinias spent a good chunk of time making sure that the... units were clean and functioning properly. He also advised me on the best filter to use. I would use their service again in the future.read more
Karen G.
22:56 18 Jun 19
John was great at giving us a quote and even came by on Sunday to answer more questions we had. We had a 3 day job for a tankless unit and they finished in 1 day. I was super shocked on how quickly... and efficiently they worked.read more
Cindy W.
11:54 14 Jun 19
Basnett saved us this morning! Due to problems with a water filter, very little water was getting through our pipes. When Basnett had a cancellation they came right out. Wayne was great. He... clearly outlined the steps he would take, informing us of the risks and expense associated with each step. When the problem with the water filter became more clear, he suggested a solution that would save us a little money. Throughout the process he communicated in an open and helpful manner, including detailed instructions for maintaining the new filter he installed. I was even able to use two coupons Basnett had sent after earlier jobs! I greatly appreciate the commitment to getting the job done, while also keeping an eye on cost. Thank you Wayne and Basnett!read more
Megan Y.
02:26 11 Jun 19
Jorge L.
01:33 11 Jun 19
Larry F.
23:06 05 Jun 19
colin B.
23:44 04 Jun 19
A very different Plumbing & Heating company. All the staff you meet are very professional , very technical and downright nice!!
Roy S.
17:29 03 Jun 19
The crew was on time and installed the gas oven without any issues.
Andrea M.
21:55 31 May 19
Great experience with Leo. Prompt, courteous, professional, thorough, thoughtful, knowledgeable. Answered all questions, offered good advice. Would be happy to recommend his service to others.
Lou
18:56 31 May 19
Basnett Plumbing arrived right on time. The two technicians that came were very knowledgeable and very professional. I would definitely recommend them 😊 and Basnett Plumbing to anyone that... needs their type of service..read more
Scott W.
19:34 30 May 19
Great service!
Karen H.
18:47 30 May 19
Never fun to be without hot water. Was thrilled that Basnet was at my home to save the day only 2 hrs and 15 minutes after I called! Service was wonderful and everything was explained to me in such... a way that I felt I understood the issue & service needed. We have a hi efficiency Veissmann boiler and they have the expertise we needed.read more
Amanda A.
21:30 29 May 19
We had them install ductless splits years ago and they're still working great with no issues. The entire company is extremely knowledgeable and wants to make sure whatever they do is efficient and... will last as long as possible while keeping you comfortable and saving you money on energy. Highly recommend!read more
Ed S.
11:56 24 May 19
Paul, Luke, Joe and Brendan were very efficient and had my new furnace and ac installed in a day. The work area was clean and clear at the end of the job. The crew cleaned every area they were in.... I'm very pleased and highly recommend Basnett.read more
Deborah B.
01:08 24 May 19
Basnett Plumbing, Heating and AC have been my only plumbers for over 15 years. I recently added their HVAC services.I trust their expertise and I value their commitment to stay current in the... industry. They are thorough in both their service and follow through. I know I can count on Basnett in an emergency to be there for me.There are many companies that provide these services. Basnett is my only choice because I have complete trust in the men and women that work for Basnett. Things go wrong when I am far from home. Basnett has access to both of my homes because, beside their competence, Rob and Lori Basnett have the nicest people working with them.We have been loyal customers of Basnett Plumbing, Heating and AC but they have been equally loyal to us. That is very hard to find these days.read more
Joseph M.
12:36 20 May 19
1) Administrative/Customer Support: Outstanding! Contacted Nancy in front office with difficult problem (i.e., drain pipe leaking inside wall cavity) to request rapid assessment and fix. Nancy... understood urgency of problem, actively juggled and reworked schedules, and provide regularly updates to setup a visit and evaluation by plumber!2) Responsiveness: A matter of hours!! Wayne arrived within a few hours of my initial call/conversation with Nancy and diagnosed the problem within seconds! Explained in detail what needs to happen in order to effect a repair and provided a graduated estimate range based on the level of damage that is found once the wall was cut open.3) Technical Expertise: Unmatched! Paul and his apprentice arrived on the scheduled date and time and effected the repair in the rain in less than 2 hours!4) Overall Customer Experience: Extremely Pleased/Delighted!5) Will recommend to friends, neighbors, co-workers, etc without hesitation!Joe M.Littleton, MAread more
John M.
23:00 14 May 19
John C.
22:12 14 May 19
Basnett Plumbing came out this morning to repair our heating and hot water systems. Called them late last night, told them our heating system was not working and a technician was assigned first... thing this morning. Phinias, the tech assigned, was courteous and extremely knowledgeable about our system and was able to tell me basically what was wrong in the 1st 5 minutes. He spent a good amount of time not only fixing the system, but doing a much needed maintenance as well. Really satisfied with his work and scheduled them to do additional maintenance on our mini split in the spring.Its spring now and have had them back and maintenance was done on our mini split air conditioner. Phinias also completed this job with the same thoughorness as our heating system. Took the system apart and cleaned the rotor/fan which had mold and was causing a loud noise when running. Really pleased with the work done.Also had Taylor out to fix the kitchen faucet that had started to spray everywhere. They special ordered a hose for us. Taylor was great. Can't say enough good things about them.read more
Glenn G.
16:25 13 May 19
Leonel did a fine job maintaining AC system and installing new filter bracket, and had a friendly, professional manner. He showed up right on time, too.
Ava S.
19:14 10 May 19
Dan T.
17:52 10 May 19
Richard M.
22:30 09 May 19
Ann DeCristofaro (.
18:13 06 May 19
Prompt, professional and he gave us options. Work was done ... problem be gone!
Becky B.
13:34 01 May 19
Great service!
David M.
14:37 17 Apr 19
Called for a technician to remove mini-split covers and clean filters. Basnett responded with a next day appointment to accommodate my paper hanging schedule.Technician arrived on time, and thanks... to email from Basnett, I knew what he looked like and his name. He carefully put "booties" on his feet every time he walked in the house. He showed and explained the importance of cleaning annually, which we hadn't done, and proceeded to clean all filters. I'm very happy with the service and still pleased with my mini-split.read more
Michael C.
00:05 11 Apr 19
Excellent response time...very professional service technician. Highly recommend.
DEG8510 D.
15:51 08 Apr 19
Mary L.
14:57 04 Apr 19
Great and fast service. Technician was excellent. Would def work with them again!
tbaldanzi
13:39 25 Mar 19
John B.
11:59 21 Mar 19
_showed up on time-did their work-cleaned up-could explain what was done and things to watch out for.-no problems
Jazz Piano O.
01:21 21 Mar 19
great service
Chris E.
15:16 18 Mar 19
Quick and efficient service as always. I use Basnett for all my of plumbing and HVAC needs. Highly recommended.
geno99geno G.
00:53 18 Mar 19
The Basnett team met all my expectations. Clear communication, on-time arrival and courteous throughout the appointment. I had numerous questions and other vendors at my new house and the Basnett... team worked around all the goings on. I look forward to setting a follow up installation appointment! I would recommend the Basnett team to prospective customers.read more
Patchwork B.
00:27 15 Mar 19
Basnett Plumbing, Heating,&AC. I was very impressed that they came out, John Frechette 3/2019, quickly to give a quote on 2 new Mitsubishi wall mount AC units. The quote also came to us in timely... manner with information regarding rebate that was currently available but expiring in a few weeks. They were able to come out install in time to receive the rebate. They, Ryan Yarbourgh and his team, were very timely with the install and were neat and respectful of the rooms they worked in. Very impressed by the work they did.read more
Ben
16:09 13 Mar 19
Had Basnett install a 40 gallon water heater today. Another fantastic experience. The pricing was up front and crew was professional, knowledgeable, on time and tidy. They were also able to fit me... into their schedule with very short notice.We'll continue to use Basnett for all of our plumbing and heating needs.read more
Brian P.
13:06 13 Mar 19
Rob came through for me when my other contractor left me in the lurches. Rob stepped in, was professional and clear in setting expectations and very reasonable in pricing. Paul brought tremendous... experience to the installation. The work was completed on time and the end result was a very professionally designed and installed high efficiency heating system. No problems at all. I did a lot of research in this process and would highly recommend Basnett to all my friends and family. They are a truly trusted advisor and provide peace of mind.read more
richard D.
19:07 12 Mar 19
Very kind and professional.
Dana R.
16:47 11 Mar 19
Our technicians were great today! They thoroughly explained what we needed and why, and we’re prompt and efficient with their work.
Kelly O.
17:38 08 Mar 19
Prompt, professional service. Taylor was very nice and explained what was wrong in a non technical manner I could understand.
Katherine B.
18:21 06 Mar 19
Basnett plumbing work was very fine. Kyle and his associate were so respectful and the work was professional and to my expectations.Thanks so much for the job well done!Katherine
Simon D.
17:21 06 Mar 19
Very professional and well prepared company. Wayne was a pleasure to work with, and focused his efforts on providing a great customer experience. I was delighted to discover that they surface... boilers, and signed up for a service agreement. There is really no need to go anywhere else.read more
Maria-Anna H.
20:22 05 Mar 19
John K.
15:06 02 Mar 19
Basnett was very responsive...the crew arrived within an hour. Ryan and Brandon were knowledgeable and courteous...the job was completed promptly and satisfactorily. both were helpful in answering... questions.read more
Kevin S.
22:00 01 Mar 19
Basnett Plumbing, Heating, and AC do tremendous work. I truly admired their attention to detail. For example: I received text messages with the picture and qualifications of the service person who... was to provide the service in the home. The job we needed was completed very swiftly, and most importantly done very well.read more
Meg H.
01:12 01 Mar 19
Siddharth S.
15:45 27 Feb 19
I had two services done with Basnett plumbing. Wayne and Luc came for some plumbing issues we were having at my home and he explained all the problems and got it fixed for me. He also explained... about getting my boiler and heating unit serviced and called another of his team member to get it done same day. Taylor and Leo arrived and serviced my boiler and heating unit thoroughly and gave me all information on how it is performing and all.Overall very satisfied with the Basnett Plumbing and will definitely call them again for next issues.Thank you.read more
Elyssa B.
17:44 25 Feb 19
Kyle from Bassett came to fix our leaking boiler. He was professional, talked through options with me, was transparent about pricing before starting work, and fixed the issue quickly. I will... definitely be contacting Basnett in the future for any plumbing and heating needs - highly recommend!read more
Eric H.
16:29 25 Feb 19
Have been a happy Basnett customer for many years. Rob and Lori run a quality business, and they take great care of their customers. Their employees are all very polite, friendly, knowledgeable, and... neat (we had a lot of work done by Basnett in the last 12 months, I think we've met most of the company, lol). To a person, they all seem happy. I think that speaks well of how Basnett recruits, trains, and treats its people. I would recommend them for any HVAC or plumbing needs you have.read more
Daphne Z.
00:57 25 Feb 19
Thanks Wayne for figuring out the problem and giving us a call back to check if the heater was working alright.
Elizabeth M.
14:24 22 Feb 19
Basnett Plumbing and Heating representatives were professional, knowledgeable and patient. After spending more than $2,000 on repairs from 2 separate local well known companies for an energy... efficient combination boiler/hot water heater that is only 4 years old, I am happy to report that the technicians at Basnett solved the problem. They have the expertise and technical knowledge to diagnose and solve problems on these newer computer systems which require a higher level of certification. Do not waste your time or money by calling your installer if they are not "ACE" certified which stands for Advanced Comfort Expert. You will end up paying to replace things that don't need to be replaced. Also, if you plan on installing a new system, make sure they have a positive track record and the certifications to install the system. A happy customer!read more
Malcolm T.
22:04 18 Feb 19
Robert S.
19:03 14 Feb 19
The men did an excellent job for me and also repaired an outside water lineWe were very pleased. They also suggested another soluition. When we called our excavator he dug up the baffle and found... it totally clogged, which we cleared. All seems well nowThank you.read more
John G.
18:16 12 Feb 19
I cannot thank Basnett Plumbing enough after our old boiler broke down on the weekend and we were without heat & hot water. I wasn't even a customer of theirs and they returned my call first thing... Monday morning and were at my house installing a system (Viessmann Vitocrossal) on Tuesday morning. Paul and his crew were professional, neat and courteous !!read more
Robert L.
11:50 07 Feb 19
Once again I had my high efficiency gas boiler annual service performed by Basnett service technicians. Like every year for the past six years I am very happy with the work and quality of the service... technicians. They come on time and perform the work well. I am a commercial HVAC project manager and know a good tech and service staff when I see one. Great job again.read more
Kathy Armstrong N.
23:39 06 Feb 19
Pros: on time, cleaned up after, efficient, hard workingCons: none
Jane Z.
19:14 05 Feb 19
jonathan D.
23:10 29 Jan 19
Superb, fast and friendly. Basnett rocks!
Susan B.
21:52 29 Jan 19
I have used Basnett Plumbing and Heating for over 15 years and they never disappoint. You can expect excellent, professional service from their highly trained staff. I give Basnett Plumbing and... Heating my highest recommendation for all your plumbing, heating, and AC needs.read more
Jonathan Preston (.
17:21 25 Jan 19
Technicians were outstanding. Customer service was very good, communication was good, and I was provided a detailed explanation of the work they did and things I need to keep in mind for the future.... I have used at least a dozen plumbers over the last 10 years and this was probably my best experience to date.read more
Angus M.
02:22 25 Jan 19
On time, worked diligently through the day and cleaned up well afterwards. Explained all the tasks and made sure I had no remaining questions. House now approaching comfort level after a week of... heatwave with no AC....BlissSecond visit for hot water tank replacement, remarkably clean and quick installation one day after call. Usual first rate service strongly recommend.........read more
Trevor S.
21:26 24 Jan 19
Professional, clean, thorough, knew what they were doing. Excellent job, and would definitely use them again.
Westford C.
14:23 22 Jan 19
Our experience was so positive with the company and the technician that came out. He was courteous clean and friendly.I would recommend Basnett Plumbing to everyone!
J M.
17:49 20 Jan 19
Very professional, knowledgeable and competent technicians. Highly recommend.
Dan R.
13:56 19 Jan 19
fast prompt competent performance. Couldn't be more pleased with service.
Michael L.
17:15 16 Jan 19
Very happy with Kyle's work! He gave great on-the-spot advice, made sure I understood the problems and solution, and did the work quickly and completely.
Candice R.
16:45 16 Jan 19
I have worked with Basnett often over the past five years and Wayne was the technician that did the service for us most of the time. He is kind, fair, professional, and easy to work with. He has... helped us out in some stressful situations!read more
John F.
16:00 15 Jan 19
Special thanks to our technician, Phinius Muchirahondo for the exceptional job he did servicing our boiler this morning. Timely, courteous, professional, and really took the time to explain and... address our concerns. Thank youread more
Craig M.
02:56 11 Jan 19
Basnett arrived to do the scheduled work right on the scheduled time. I immediately voiced my concerns about their quoted repair estimate (more than I had hoped). Wayne patiently fielded my concerns,... answered my questions, and educated me about the realities of our boiler system. Wayne and his colleague performed the necessary repairs and in doing so eliminated any questions I had about their price. I am very pleased with their work!read more
Alan A.
21:43 08 Jan 19
The service person was wonderful , very nice guy, and all was good.Did the service quickly and showed up right on time.All The Best: Alan Aronie
Gary J.
19:06 03 Jan 19
Taylor Westcott technician and apprentice (Leo) performed annual maintenance and testing on my Bosch Buderus boiler and Revello oil burner. They were professional, courteous and efficient. After the... service was completed, Taylor gave a full explanation about the work that had been done and about the testing, including a small increase in efficiency. In response to my question, he noted it was desirable to flush the water heater periodically, which I will probably have done next year as the unit will then be 5 years old.In summary, I am very satisfied by their work using my best judgment as a layperson. Thank you.read more
Kristen K.
01:39 02 Jan 19
Basnett is always very responsive and easy to deal with. We had an emergency call on New Year's day and they handled it promptly. Their technician Wayne is the best!
Stan F.
16:34 31 Dec 18
Rachel G.
15:28 31 Dec 18
Always so professional. Basnett hires only the best technicians. They are always on time, courteous, and do a great job.
Frank P.
23:56 28 Dec 18
I had Basnett replace 2 corroded shutoff valves and install a new kitchen sink. The plumbers (2) who did the work were very thorough, extremely neat and professional about the job and completed it... quickly and very well. They advised the cost at the beginning and were accurate. And, to complete a well-done job, I was advised of a senior discount which made the job considerably sweeter!read more
jean P.
20:23 27 Dec 18
Very happy with my first visit from Basnett plumbing. issues were resolved and Wayne seemed knowledgeable and answered all of my questions.We have signed on to have yearly maintenance done.
Diane N.
17:00 27 Dec 18
Phineas showed up when he was expected. He explained what he was doing, didn't leave any mess, & fixed the problem with my hot water heater. He also gave me suggestions for what I can do in the... future if I had the same problem.While he was here he also checked my mini-splits to see if they had mold. At my request, he showed me where the water main was in case I ever needed to shut off the water.Very pleased with his work.read more
Quwat A.
16:02 27 Dec 18
My heating unit (furnace) stopped working. It was blowing cold air. I suspected it to be an ignitor issue. Left a message on their site at 1:00 am at night. They called back at 7:00 am and had a... professional, courteous technician at my house at 8:00 am. He confirmed that it indeed needed an ignitor replacement. Showed me how it all works, restored heat and tested the system and was done by 10:15 am.read more
Ilya F.
19:45 26 Dec 18
The technicians sent were professional and polite. Explained everything and got the job dine.Appreciate the good service.
Michelle S.
22:23 21 Dec 18
Wayne did a fabulous job. He described the issue to me clearly and gave me the estimate which he stuck to. He was courteous and efficient. I hight recommend Basnett Plumbing.
Bradford S.
17:34 21 Dec 18
nick C.
15:48 21 Dec 18
Extremely impressed with the entire Basnett team! Special shout out to Phinias and Taylor who helped get our hot water back!Both of these guys were beyond knowledgeable, professional, and... personable throughout the entire process. We have found our Plumbing, heating and AC team at Basnett!Thank you!Nickread more
Jane M.
02:28 21 Dec 18
In my experience, Basnett Plumbing has a fair price, keeps me informed on upcoming appointments, updates arrival times if there is any delay, and most importantly, does the job right. I know the... price up front so there are no surprises. They are always very professional, introduce themselves and put on shoe booties. All my appliances from the washing machine to the domestic hot water and heat are handled by Basnett. I have never had to call them back on any service. It has never been so busy due to snow or storm that they couldn't help me. Quite simply, these are good people. If only they could handle my heath care....read more
Edward H.
17:08 20 Dec 18
Customer care is very important to me and Phinias from Basnett delivered excellent service today with my heating concerns and fixed the issues! What a great team.ED
Jim L.
22:30 19 Dec 18
Linda D.
15:39 18 Dec 18
Claudia D.
15:32 18 Dec 18
Bo H.
20:13 17 Dec 18
But just come in time if next time.
Ruth B.
17:39 16 Dec 18
Wayne Lambert, technician for Barnett Plumbing, Heating & AC, did a great job replacing a part for my boiler/tankless hot water system. H e was very courteous & listened while I explained my ongoing... problem. As he was very knowledgeable about the product, he worked quickly & efficiently to restore the heat.I would not hesitate to recommend this company to friends.read more
Rob D.
19:23 15 Dec 18
Very responsive, thorough furnace and duct installation. Will recommend and continue to use for future work.
David H.
16:37 15 Dec 18
Very Professional guys! Came on time, sent a text before with a picture of the technician. Work was done quickly and professionally.
Barbara D.
15:18 15 Dec 18
As always, quality work by a polite and knowledgeable professional!
kathiesart
01:24 15 Dec 18
Wayne is friendly, efficient and does a great job. Thank You!
cyndyoga
02:19 14 Dec 18
I appreciated being able to coordinate a possible P-trap pipe replacement with having my roof down. In the end Wayne came out and took a look and advised that my pipe although older was still in good... shape and that only the flange that the roofers replaced had been rusted through.Nice to not be talked into something I didn't need and have a plumber with just a days notice.read more
Daniel J C.
15:36 12 Dec 18
Greg D.
12:56 12 Dec 18
Thorough quote, thorough all-day job in our older house with diverse ductwork by courteous careful workers quick to explain issues.
Amy C.
12:20 12 Dec 18
Great service, really nice people, well organized, competent.
Jeanine W.
19:02 11 Dec 18
Your guys are professional, thorough and pleasant. They always give their all and answer all my questions.
Hillery D.
20:06 09 Dec 18
I was very impressed with the customer service at Basnett Plumbing. They showed up when they said they would, they immediately covered their boots before walking through the house and they were... friendly and easy going. More importantly, when a routine cleaning turned into an hours long repair they stayed over time to be sure our system was in good working order! And the bill was very reasonable considering the amount of time and effort that they had to put in! I would highly recommend them to everyone!read more
Amy A.
13:18 07 Dec 18
We just had a fantastic experience with Basnett. All of the employees from the sales department, billing department to the install team were great to work with and very responsive. The install team... was professional and very clean.read more
Danielle R.
12:14 06 Dec 18
adelina P.
11:01 06 Dec 18
I had Basnett coming for a quote for a gas line for fireplace. The technician Wayne was very nice and professional, provided details to all the questions I had related to the fire place.He also... provided some feedback to other non-fire place related questions I had for another project I have in mind.I have been a customer of Basnett Plumbing for 8 years and never disappoints. All the technicians I had are very nice and professional and they take the time to answer all my questions. I always recommend them.read more
gail S.
14:07 04 Dec 18
Wayne and Drake - great job as usual! Have used Basnett many times and always do excellent work! thanks!
Francine K.
00:58 04 Dec 18
Received my complimentary first annual cleaning. The technician arrived on time and went right to work and spent the best part of a couple hours to finish the job. When he was done he went over all... he did and pointed out and concerns he may have had. He was courteous and professional. I am complete happy with the job they did a year ago ( new furnace and water heater), and today. Thank youread more
Lindsay M.
16:51 03 Dec 18
Wayne and his partner did a great job at my home. They were very good about explaining things to me, focusing on their work, and bringing things to my attention when needed. They were professional,... honest, clean and very helpful. Wayne also figured out a small item for us that was not part of his job, he just did it for us as a favor. We will certainly use Basnett in the future for our plumbing needs.read more
Kat E.
20:24 30 Nov 18
Always a delight to deal with the gentlemen at Basnett Plumbing, Heating & AC! Professional, efficient and always helpful. Would recommend to anyone looking for work to be done. Fantastic!!!
Karrie C.
21:37 28 Nov 18
This company has amazing customer service and their technicians are polite, professional and courteous.
Sheryl B.
20:48 27 Nov 18
Ian W.
16:13 27 Nov 18
Olivia M.
17:33 19 Nov 18
V. J.
17:54 17 Nov 18
We have used Basnett in the past. Today Wayne and Jake came at the appointed time---both were very personable and efficient. All work was explained in detail. They worked carefully and cleaned... everything up. We highly recommend Basnett Plumbing!read more
Eric B.
18:25 16 Nov 18
Courteous and friendly, thorough, clean, with attention to detail.Excellent communication throughout the job so I knew what they were going to do and how it went.
David W.
17:09 15 Nov 18
We were one of the homes impacted by the Columbia Gas fires in the Merrimac Valley. You often hear about companies going above and beyond, but that is absolutely the case here. The team from... Basnett was prompt, courteous, and worked with us to get the information we needed to ensure that we would be reimbursed by Columbia Gas. Thanks to Basnett, our 8 week nightmare without heat came to an end. Cannot thank them enough!read more
Patrick D.
20:00 14 Nov 18
Great work. Extremely professional.
Richard L.
14:14 12 Nov 18
Megan C.
13:16 12 Nov 18
These guys are always so thorough, helpful, friendly, and trustworthy! Their professionalism cannot be beat!
Chris K.
15:27 06 Nov 18
Techs showed up right on time, were very professional and left the area absolutely clean. Always a pleasure to deal with Basnett PH&AC!
Joel C.
14:34 30 Oct 18
I received a number of quotes for a gas furnace boiler replacement for and Basnett not only had the best price, but since I had worked with them before I knew they were reliable. The furnace was... working in July when it was inspected, and we scheduled the job for late October. However, when we turned on the heat for the first time when it got cold in late September, it did not start. Basnett came out within hours to look, and determined it would likely be an expensive repair. Instead they were able to move up the replacement date so we were able to avoid the additional expense, and were only without heat for a few days. The replacement was done on a Saturday - the crew showed up right on time, did a super job, and finished early. I would highly recommend Basnett to anyone!read more
Matt B.
23:23 29 Oct 18
Basnett worked on our boiler today. Wayne and his assistant Leo were professional and courteous. Very thorough in explaning what they were going to do, and what the next steps and costs were. Always... a pleasure!read more
G L.
19:19 27 Oct 18
Great work. Very well done. Paul was excellent! Left the place clean when they were done. Thank you!
Robert C.
16:45 18 Oct 18
Very professional and knowledgeable. Took the time to thoroughly explain the problem and how they will fix it.
Betsy U.
01:26 17 Oct 18
Great service, very professional, even was able to come earlier after checking if that was alright with me.
Joe M.
18:14 11 Oct 18
Taylor and Leo showed up exactly on time and handled themselves with the utmost professionalism. Very neat and courteous.Extremely impressed and happy with their work and explanation of the work... the did.read more
Diana R.
21:33 08 Oct 18
The service was great. The technicians explained the work they did and answered all of my questions. I would recommend.
Michael P.
18:34 01 Oct 18
Nice people who are truly interested in your HVAC needs. They just didn't replace our old system they corrected venting faults so the new system works much better.
Emerson L.
15:17 17 Sep 18
Excellent service and well trained technician.
Dave M.
23:27 12 Sep 18
Our recent experience with Basnett has been outstanding, from Rob, the consultant, to the installers and to the service technicians. We are very happy and p0leased with the experience and with the... product.Over the past few weeks, we have met with several Basnett employees and want to express our respect and appreciation for their professionalism and support.Ryan was outstanding. Aside from being professional and hard-working, he was also very patient. I had many questions that he answered clearly and respectfully. He took the time to explain, and sometimes show me, what he was doing. I was impressed with his knowledge and experience. He was always professional, courteous and competent.Ryan and his crew were meticulous about cleaning up after their work was done every day. Unlike some workmen I have encountered in the past, they were very quiet – no loud music, yelling, or cursing. I felt very comfortable with them working in and around my home.Wade came on a service call. He quickly found the cause of and repaired a leaking mini-split unit. He also spent time examining our boiler because we had a report from Mass Save about excessive emissions. After he looked over the unit and read the report from Mass Save, he recommended a thorough cleaning as the next step. He prepared the paper work to set up an appointment for the cleaning. He was professional, competent, and courteous.Phineas came to clean the boiler. Once again, I was met with a courteous, competent professional. The boiler was cleaned within a short time and Phineas explained that emissions were no longer a problem.I can safely say that I would highly recommend Basnett to anyone needing heating, cooling or plumbing services.Dave and Kathyread more
Raman M.
14:06 12 Sep 18
Steve D.
17:01 01 Sep 18
Recently had an issue with a leaking bathroom pipe dripping through the downstairs kitchen ceiling. Called Basnett on a Saturday of a long weekend at 7am and they had someone here by 9am to fix it.... Plumber did an outstanding Jon and had the leak fixed within a few hours. Very professional and left the area exactly how he found it (maybe even cleaner). Seems like I only have these issues on weekend or late at night and Basnett always comes through.read more
Andrea P.
19:03 30 Aug 18
Excellent customer service, knowledgeable, friendly staff.
Sheri G.
22:51 24 Aug 18
Nezalhualixtlan
22:22 17 Aug 18
Taylor arrived promptly at the scheduled time, and quickly ascertained what our problem was, and was able to fix the issue with our heating and AC in relatively short order. He was incredibly... professional, and great to work with. This was my 2nd experience with Basnett to date, and both services were great. I will be using them for any projects or issues that they service that I need help with in the future.read more
Lisa D.
22:01 16 Aug 18
AWESOME service today! I called with a crisis that I needed immediate help with and while Nancy originally said she didn't have a Technician available today or tomorrow - when I told her were moving... tomorrow and what the issue was she did everything she could to get someone here STAT! Taylor arrived within the hour and fixed the issue. He was courteous and fast, and got the job done well - totally appreciate the great service - thank you!read more
Rob B.
16:07 16 Aug 18
First time consumer gives 'em a two-thumbs up! Very responsive to a unique circumstance. Well-informed solution-focused approach to our system. Personable and left the house clean (perhaps a bit over... the top in wearing booties upon entering but they lightened up when I told them that was unnecessary.Thanks to Basnett to getting started off on the right foot.read more
Sarah L.
18:23 13 Aug 18
Barnett is excellent -- great customer service and timely communication. I love this company!
Ellen V.
14:54 13 Aug 18
Phineas and his assistant were excellent. Arrived on-time and started working right away. Very knowledgeable and patient with our questions. Clean and quiet.
Cheryl G.
23:48 06 Aug 18
The home office had sent a picture of Paul Lizotte to our phone so we would know who we were meeting. Paul and his crew arrived at our home when they said they would. when they arrived they placed... floor mats down to protect our floors, they are very professional but more importantly they are so nice. We had a large project and from the very beginning calling the home office to set things in motion to the final completion we could not be happier. Basnett Plumbing is the very best.Cheryl and George GrenierHarvard Maread more
Scott M.
14:27 31 Jul 18
Erin M.
19:26 26 Jul 18
I had a leak that needed fixing at my business and Basnett was able to fit me in the same day as well as look at 2 other things I needed. Paul arrived on time, was very professional & gave me a... recommendation on what he would and would not fix. I will definitely use them again!read more
Adam C.
20:21 17 Jul 18
Very professional, clean and courteous
Janet F.
00:24 13 Jul 18
The nicest group of people ever, from the salesmen to the technicians! So friendly and helpful. They completed the work on time and everything looks great. Haven’t needed to use the AC yet but so... happy it’s there for the next heat wave!!read more
Michael B.
16:38 09 Jul 18
You’d think that installing a new LP stove is a job that “Any”plumber can do and just not that complicated. They probably teach stove installation on day one of plumbing school but my story will... prove that theory very wrong .I chose “any” plumber and when he left my new stove took 27 minutes to preheat to 350 and my burner front left was over cooking everything really fast and burning the bottom of my pots.I called Basnett plumbing and one of their certified plumbers came to my house.First thing he did was go online pull the manufacturers specifications on the liquid propane stove and one by one went through every burner (including those in the oven) to make sure the orifices installed matched the specifications. It turns out that the prior plumber had probably read the natural gas instructions and not the liquid propane instructions therefore installing the stove completely improperly by incorrectly installing two of the orifices which caused the over and under heating of the burners in question.Even though the job was then done, he decided to run other tests on the amount of liquid propane being given off to make sure that no bad fumes would enter my house, he also pulled the stove out to make sure the connections were properly installed , the stove was level and made sure that my anti-tip device was installed properly.When you hire people to do the right job you just expect that they are doing it however, in this case, one plumber VS another.....The Basnett plumber did about 4 extra safety tests that should’ve been done during the original install and I should’ve hired Basnett from the get go. I will never use another plumber from now on .read more
Robert S.
17:37 06 Jul 18
Loretta T.
03:01 03 Jul 18
After 2 disappointing experiences with other local plumbing companies, a friend recommended trying Basnett. I found the technicians to be courteous, professional, and knowledgeable. They did a... great job replacing the faucets and drain in a pedestal sink and their pricing was fair. I will definitely call them again!read more
Lucia Luce Q.
13:24 01 Jul 18
Technician arrived promptly for an after-hours emergency. Much appreciated and, as always, thorough.
Tom C.
22:35 29 Jun 18
Phinias and Taylor were great. They explained things, arrived on time and cleaned up when they were done. Highly recommend Basnett and thedt two guys.
Chuck M.
15:07 26 Jun 18
Once again, great service. They were in this morning to locate and fix a leak above a ceiling. They opened up the ceiling, located the leak, repaired it, and cleaned up the debris. Also offered... to provide an estimate to replace the pipes with PEX to prevent possible future leaks.read more
Jason C.
17:42 22 Jun 18
Great service!
Matthew S.
11:53 30 Aug 16
Wayne is extremely professional, friendly and wonderful to deal with. Service was done quickly and efficiently, happy to recommend him and Basnett.
Vivien T.
20:47 27 Jul 16
Awesome service from Wayne! Answered all my questions, identified and fixed our plumbing problem quickly, and with a smile. Happily recommend these guys.
Kelly S.
20:38 31 Mar 16
Scheduling was easy, the Basnett plumber was professional, informative and courteous. He explained the problem and the options thoroughly and completed theservice in a very timely manner. He was a... pleasure to deal with and I will continue touse there service in the future.read more
Dianne O.
17:47 10 Feb 16
I'm soooo glad and relieved that I called BASNETT! Wayne and Paul were, in spite of the NOSCHOOLALLSCHOOLS winter storm, prompt, polite, persnickety (in and out through the snow to their truck, each... time putting plastic covers on their feet to protect my floors), and professional. And, after the thorough cleaning they gave to my furnace, my home warms up FASTER and BETTER! It's 19 degrees out there. THANKS, guys!!!!!read more
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