“We had a great experience with Basnett! Our very old boiler finally stopped working right as an October cold snap hit, and every staff member we worked with at Basnett was so helpful and accommodating in getting us set up with a solution. Nancy was very kind and responsive in coordinating our appointments, and John came out during a snowstorm to provide several competitively priced high-efficiency options for replacement. We compared quotes from a few local providers, and John’s suggestions stood out as being both well-priced and well-suited to enhancing the comfort of our particular home. We were thrilled that the Basnett team was able to fit us in for next-week installation during a very busy time, and Paul B did a great job with installation – very professional, communicative, and prompt. Grateful to be sitting in a heated home as I write this review and thankful to the Basnett team for turning a stressful experience into a smooth home upgrade – in addition to working heat, we now have more storage space and better hot water!”