Proudly serving the
Metrowest area since 1987

Call Today!


Here's What Our Clients Are Saying

Great experience from start to finish. I had quotes from 5 companies but this one was the far the most customer friendly.

- Adelina P.

Fantastic professionals. Smart, dedicated, efficient, tidy. Always there in a pinch. As good as they come.

- Susan G

Great to deal with from the time I first called to schedule an appointment until the problem was fixed.

- Customer from Maynard, MA

Basnett Plumbers are professional, skilled, knowledgeable and nice people.

- Nancy M

There are no better plumbers then you guys. You are the best

- Customer from Still River, MA

I was impressed with the owner, Rob Basnett, when he arrived at my house, I never felt he was trying to oversell me. He was the only one of the companies that actually crunched the numbers and measured the room sizes and total square footage of my home.

- John P

After 40 yrs. dealing with plumbers, I am so impressed with Basnett Plumbing.

- Linda M

Basnett has always demonstrated extreme professionalism, competence, understanding and a unique sense of fairness. It is a refreshing change from so many other contractors.

- Customer from Bolton, MA

There is no substitute for the peace of mind that comes with honest advice and professional service that Basnett provides.

- Customer from Carlisle, MA

I've always been happy with their service. Their plumbers are very friendly and helpful.

- Sally R.

Kevin was extremely professional, courteous, and hard working. I highly recommend!

- Jesse V

Fantastic service from Kevin. We will definitely recommend your company.

- Robert P.

The crew they sent out to do the work was professional, friendly, and concerned about the quality of their work.

- Customer, Maynard, MA

They were efficient, professional and showed up when they said they would.

- Mary C.

The air conditioning is awesome! We’re wondering why we didn't do this sooner! Mike and the rest of the guys were great.

- Customer, Lunenburg, MA

I have used Basnett Plumbing and Heating about a year and half ago for a plumbing work. They were very good. They were very professional. They have a market price. I had no problems with them.

- John C

Basnett did our heating system. They were punctual and professional. I would recommend them.

- Customer, Harvard, MA

The appt was scheduled for 1:00PM, they arrived several minutes early. The technicians were very professional. They were very neat. They did a great job, I would recommend them highly.

- David S

Installed the booster pump and explained each step. Fast clean job.

- M Tamaskar

Scheduling was easy and the work was done in a timely manner and looks professional.

- Charles M

I'll continue to recommend you on the Maynard mom's yahoo group!

- Customer from Maynard, MA

Was very happy with the quick and professional response. Also, was pleased with how clean the crew was able to keep the place when removing the old water heater.

- Customer from Westford, MA

They installed a new toilet and water heater, and put in a gas insert for the fireplace and repaired our bath tub. They are friendly, professional and responsive. We have used them on numerous occasions and recommend them to anyone.

- James B

Basnett has bailed us out several times over the last 10 years, and I highly recommend them.

- Ron L

Excellent service, as always

- Customer from Concord, MA

I have used Basnett several times before. They show up on time and they fix the problem.

- Charles C.

We had a leak in our boiler and you came out to our home immediately to fix it and we are very thankful.

- Customer, Acton, MA

Awesome, honest, efficient, local and very professional.

- Susan C

Overall great job. Quote could have been more detailed. Arrived when you said and finished the job in 1 day. Everything works and the job site is clean.

- Customer from Ayer, MA

Every experience in the past 3-4 years with Basnett has been excellent.

- Steve T.

Great! We dealt with LOTS of plumbers trying to figure this out, and Basnett was helpful, informative, prompt and financially on-target!

- Customer from Tyngsboro, MA

They are friendly, professional and responsive. We have used them on numerous occasions and recommend them to anyone.

- James B

It doesn't get better than this!! Thanks a million

- Customer from Acton, MA

So happy with every service call over the years and, I never have to clean up after you’re done.

- Becky M J

Ductless Heat Installed in Porch: Warm and toasty . Couldn't be happier, it is like we added a play room onto the house.

- Joe C.

Kevin’s performance in servicing our boiler this past week was outstanding. He performed the servicing required in a very clean manner leaving no evidence of the work that he had done.

- Paul & Pat M.

They are always on-time and friendly. They even wear little slippers as they go through your house.

- Kelly S

Basnett got back to us quickly with quotes for different options and answered all of our questions. They did the work without any interruption to our hot water or heating.

- Customer from Pepperall, MA

This was not a straightforward project and Basnett was very responsive because we had to change the project around. They were really good.

- Kathleen R

Basnett’s office people communicate efficiently, and the craftsmen on site respond to all questions, keep at the tasks steadily and clean up nicely afterwards.

- Customer, Acton, MA

Recharge/clean 2 central air systems. They arrived several minutes early, the technicians were very professional, and explained everything they were going to do. They were very neat and did a great job, I highly recommend them.

- David S

View All Testimonials


We specialize in:

  • Clearing and opening clogged drains
  • Repair or replacement of all manner of kitchen and bathroom fixtures, replacement, repair and installation of new water heating and circulation systems

Learn More


We’re heating system specialists.

  • High efficiency, Energy Star heating systems
  • Expert repairs on all heater makes & models
  • Gas Heat – Oil Heat – Heat Pumps
  • Residential & Commercial

Learn More

Air Conditioning

We offer:

  • Installation and repair of air conditioning systems big and small
  • Multi-climate zone systems
  • Wired, wireless and digital thermostats
  • Energy saving high efficiency air conditioning models

Learn More

Water Heaters

We offer:

  • Expert advice in sizing up your hot water needs
  • Whole house traditional tank water heaters
  • Energy efficient tankless water heaters
  • Emergency water heater repair services

Learn More

Indoor Air Quality

Clear the air inside your home from irritants and pollutants with:

  • Air purifiers and cleaners
  • Air filtration
  • HEPA filters
  • UVA Germicidal Lights
  • Energy Recovery Ventilators

Learn More

ACCA QSC Lions PHCC Accredited Bosch Contractor

Reliable Plumbing & Heating Service In The MetroWest Area Since 1987

Basnett Plumbing & Heating repairs, replaces and installs literally hundreds of different plumbing and heating products in the MetroWest area each year. When you choose Basnett Plumbing & Heating for service, we’ll explain exactly what you can expect and how much it will cost before we begin the job. Our support staff will answer your questions politely, schedule appointments at your convenience and make sure our technicians are dispatched quickly in emergency situations.

What you can expect:

  • On time arrival and jobs completed in a timely manner
  • Minimal disruption of your home or business
  • A clean work area when we finish
  • The job will be done right the first time!

We accept the following
payment types:

  • Visa Visa
  • MasterCard MasterCard
  • Cash Cash
  • Checks Checks