Great to deal with from the time I first called to schedule an appointment until the problem was fixed.

- Customer from Maynard, MA

Basnett’s office people communicate efficiently, and the craftsmen on site respond to all questions, keep at the tasks steadily and clean up nicely afterwards.

- Customer, Acton, MA

The appt was scheduled for 1:00PM, they arrived several minutes early. The technicians were very professional. They were very neat. They did a great job, I would recommend them highly.

- David S

They installed a new toilet and water heater, and put in a gas insert for the fireplace and repaired our bath tub. They are friendly, professional and responsive. We have used them on numerous occasions and recommend them to anyone.

- James B

Fantastic professionals. Smart, dedicated, efficient, tidy. Always there in a pinch. As good as they come.

- Susan G

Basnett has always demonstrated extreme professionalism, competence, understanding and a unique sense of fairness. It is a refreshing change from so many other contractors.

- Customer from Bolton, MA

Basnett has bailed us out several times over the last 10 years, and I highly recommend them.

- Ron L

I have used Basnett several times before. They show up on time and they fix the problem.

- Charles C.

There is no substitute for the peace of mind that comes with honest advice and professional service that Basnett provides.

- Customer from Carlisle, MA

After 40 yrs. dealing with plumbers, I am so impressed with Basnett Plumbing.

- Linda M

I was impressed with the owner, Rob Basnett, when he arrived at my house, I never felt he was trying to oversell me. He was the only one of the companies that actually crunched the numbers and measured the room sizes and total square footage of my home.

- John P

Basnett got back to us quickly with quotes for different options and answered all of our questions. They did the work without any interruption to our hot water or heating.

- Customer from Pepperall, MA

Excellent service, as always

- Customer from Concord, MA

This was not a straightforward project and Basnett was very responsive because we had to change the project around. They were really good.

- Kathleen R

I've always been happy with their service. Their plumbers are very friendly and helpful.

- Sally R.

Ductless Heat Installed in Porch: Warm and toasty . Couldn't be happier, it is like we added a play room onto the house.

- Joe C.

Awesome, honest, efficient, local and very professional.

- Susan C

Was very happy with the quick and professional response. Also, was pleased with how clean the crew was able to keep the place when removing the old water heater.

- Customer from Westford, MA

They are friendly, professional and responsive. We have used them on numerous occasions and recommend them to anyone.

- James B

Overall great job. Quote could have been more detailed. Arrived when you said and finished the job in 1 day. Everything works and the job site is clean.

- Customer from Ayer, MA

Every experience in the past 3-4 years with Basnett has been excellent.

- Steve T.

I have used Basnett Plumbing and Heating about a year and half ago for a plumbing work. They were very good. They were very professional. They have a market price. I had no problems with them.

- John C

I'll continue to recommend you on the Maynard mom's yahoo group!

- Customer from Maynard, MA

Great! We dealt with LOTS of plumbers trying to figure this out, and Basnett was helpful, informative, prompt and financially on-target!

- Customer from Tyngsboro, MA

There are no better plumbers then you guys. You are the best

- Customer from Still River, MA

Basnett Plumbers are professional, skilled, knowledgeable and nice people.

- Nancy M

Basnett did our heating system. They were punctual and professional. I would recommend them.

- Customer, Harvard, MA

Scheduling was easy and the work was done in a timely manner and looks professional.

- Charles M

Installed the booster pump and explained each step. Fast clean job.

- M Tamaskar

It doesn't get better than this!! Thanks a million

- Customer from Acton, MA

Kevin was extremely professional, courteous, and hard working. I highly recommend!

- Jesse V

Great experience from start to finish. I had quotes from 5 companies but this one was the far the most customer friendly.

- Adelina P.

They are always on-time and friendly. They even wear little slippers as they go through your house.

- Kelly S

We had a leak in our boiler and you came out to our home immediately to fix it and we are very thankful.

- Customer, Acton, MA

So happy with every service call over the years and, I never have to clean up after you’re done.

- Becky M J

The air conditioning is awesome! We’re wondering why we didn't do this sooner! Mike and the rest of the guys were great.

- Customer, Lunenburg, MA

Fantastic service from Kevin. We will definitely recommend your company.

- Robert P.

They were efficient, professional and showed up when they said they would.

- Mary C.

Recharge/clean 2 central air systems. They arrived several minutes early, the technicians were very professional, and explained everything they were going to do. They were very neat and did a great job, I highly recommend them.

- David S