Heat Pump Installation in Acton, MA 01720
Plumbing Replacement in Littleton, MA 01460
“Wayne Lambert was very professional replacing my kitchen faucet and repairing a leaky pipe and replacing my outdoor spigot. We also discussed future work and gave me an estimate. I am very happy with Basnett Plumbing.”
Wayne is Professional, Polite
“Wayne is professional, polite, on time, explains the work he is doing, and cleans up before he leaves. He takes pictures of the items that are broken and shows them to you. Wayne explains the service and is upfront with the cost. Wayne texts before he arrives. The estimates are sent via email for me to review and sign.”
Their Techs are All Nice, Professional, and Courteous
“Basnett replaced our boiler and has provided service over the last year. The experience has been so wonderful. Their techs are all nice, professional, and courteous (which as a woman I appreciate not being talked down to). They use mobile technology to schedule and alert you to tech’s arrival and after our boiler service showed me before and after pictures, walking me through each step of the service. I highly recommend them for any job, big or small.”
Did Great Work and Were Very Respectful
“Amazing job. The guys that did the install did great work and were very respectful of being in our house and keeping things clean and organized. It was a 5-day project so they spent a lot of time there and they were a pleasure to have working on our house!”
Clean, Professional, Good Suggestions
Leo did a great job. Clean, professional, good suggestions. Thank you!
– John B.
Paul did a great job installing 3 mini-splits in my house. Excellent service & walked through all possible placement options. Very good service!
– Conor S.
Great Experience From Start to Finish
We had mini split ac units installed in our home. We had a great experience from start to finish. John came out to our home & assessed the best possible locations for each unit and discussed how the units would be installed. Nancy was extremely helpful with paperwork, heat loan, etc. I felt like we were more than just a client to her. She would call & checkup to make sure we had everything taken care of in a timely manner. Paul came by before the installation date to make sure everything would go as planned. Paul & his crew were very knowledgable with the equipment & worked diligently and fast. I would highly recommend Basnett Plumbing, Heating & AC to anyone who is looking for a mini split installation.
– Leeanna L.
The Team That Installed our A/C was Extremely Professional
The team that installed our A/C was extremely professional, knowledgeable, and really nice to interact with. We’re really happy with both the hands-on sales process as well as the amazing installation team. Highly recommend Basnett!
Dressed for Safety & Very Respectful of Me
The plumber was on time, fixed issue with upstairs old toilet, & explained problems & solution. He was dressed for safety & very respectful of me. I am a senior & he made sure to wear a mask, gloves, & shoe coverings. I was so relieved he came. And their office manager is the best, called first to tell me he was going to be a little early.
– Cynthia T.