Terms of Service
Last Updated: September 14, 2026
Welcome to the website of Basnett Plumbing, Heating, A/C & Electrical (“Basnett,” “we,” “us,” or “our”).
These Terms of Service (“Terms”) govern your use of our website, online forms, electronic communications, and other digital services provided by Basnett.
By accessing or using our website, submitting information through our website, requesting services, or voluntarily enrolling in one of our communication programs, you agree to these Terms as applicable to your use of those services.
About Basnett
Basnett Plumbing, Heating, A/C & Electrical provides plumbing, heating, air conditioning, electrical, maintenance, installation, repair, and related home services.
Information presented on our website is intended to help customers learn about our company, services, products, programs, promotions, financing opportunities, rebates, and other home-service options.
Availability of particular services may depend on location, equipment, scheduling availability, property conditions, and other factors.
Website Use
You may use our website for lawful purposes, including learning about our services, contacting us, requesting appointments or estimates, accessing customer information, and communicating with Basnett.
You agree not to use our website in a manner that could damage, disable, interfere with, or impair the website or its operation.
You may not attempt to gain unauthorized access to our website, systems, accounts, customer information, or other technology used by Basnett.
Service Requests and Appointments
Submitting a form, requesting an appointment, calling Basnett, sending us a message, or otherwise contacting us does not necessarily guarantee an appointment or establish a binding service agreement.
Appointments are subject to availability and confirmation.
Service dates and arrival times may be affected by weather, emergencies, traffic, technician availability, job conditions, and other circumstances outside our reasonable control.
We will make reasonable efforts to communicate material scheduling changes when appropriate.
Estimates and Pricing
Information appearing on our website regarding pricing, services, promotions, financing, rebates, or other offers is provided for informational purposes unless expressly identified as a binding offer.
Actual service costs may depend on equipment, materials, labor, property conditions, diagnostic findings, code requirements, accessibility, and the scope of work.
When applicable, customers will receive pricing or an estimate associated with the particular service being considered.
Additional terms may apply to estimates, proposals, installations, financing arrangements, memberships, and other services.
Promotions, Rebates, and Special Offers
From time to time, Basnett may offer promotions, discounts, rebates, financing opportunities, or other special offers.
Offers may be subject to eligibility requirements, expiration dates, equipment requirements, geographic restrictions, financing approval, manufacturer requirements, utility requirements, or other conditions.
Unless otherwise stated, offers cannot necessarily be combined with other promotions.
Third-party rebates, tax incentives, manufacturer programs, utility programs, and financing programs are subject to the terms and approval requirements of the organizations providing those programs.
Basnett does not guarantee that a customer will qualify for a third-party rebate, tax incentive, financing program, or other third-party benefit.
Email Communications
When you provide your email address to Basnett, we may use it for communications relating to your inquiry, appointment, estimate, service, account, maintenance, equipment, or other aspects of your customer relationship.
Where permitted by law and consistent with your communication preferences, we may also send emails concerning:
- Plumbing, heating, cooling, and electrical services
- Maintenance reminders
- Membership and maintenance-plan information
- Equipment recommendations
- Service opportunities
- Special offers
- Promotions
- Seasonal information
- Educational information
- Other Basnett products and services that may be relevant to you
Marketing emails contain an unsubscribe mechanism.
You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the message.
Unsubscribing from marketing emails may not prevent Basnett from sending transactional or service-related communications concerning an appointment, service request, account, payment, estimate, or other existing business relationship.
SMS/Text Messaging Terms
Basnett may offer customers the opportunity to receive SMS/text messages.
By affirmatively opting in to receive SMS/text messages from Basnett Plumbing, Heating, A/C & Electrical, you authorize Basnett to send text messages to the mobile telephone number you provide, consistent with the consent you have given.
Depending on the program or consent provided, messages may include:
- Appointment confirmations
- Appointment reminders
- Scheduling information
- Technician or service updates
- Maintenance reminders
- Membership or maintenance-plan information
- Estimate follow-ups
- Service follow-ups
- Customer-service communications
- Seasonal service information
- Special offers
- Promotions
- Marketing communications
Message frequency varies. Message and data rates may apply.
Your mobile carrier's message and data rates may apply to messages sent or received.
SMS Marketing Consent
Consent to receive marketing text messages from Basnett is not a condition of purchasing any goods or services.
Providing Basnett with a telephone number does not, by itself, constitute consent to receive marketing text messages.
Where consent is required, Basnett will obtain appropriate consent before sending marketing SMS communications.
Email consent and SMS marketing consent are separate. Permission to send marketing email does not automatically constitute permission to send marketing text messages.
Automated Messaging
Some SMS/text messages may be sent using automated technology or an automated messaging platform.
By providing the applicable SMS consent, you agree that Basnett may use automated technology to deliver messages consistent with the consent you provided.
Consent to receive automated marketing text messages is not a condition of purchase.
SMS Message Frequency
Message frequency varies depending on your interactions with Basnett, services requested, appointments, maintenance needs, communication preferences, and applicable marketing programs.
Basnett does not guarantee a particular number of messages.
SMS Opt-Out
You may withdraw your consent to receive SMS/text messages at any time.
To stop receiving text messages from Basnett, reply:
STOP
After submitting an opt-out request, you may receive a final confirmation message acknowledging your request.
Once your opt-out has been processed, Basnett will stop sending messages covered by that SMS program except as otherwise permitted by applicable law.
SMS Help
For assistance with Basnett text messages, reply:
HELP
You may also contact Basnett directly using the contact information provided at the bottom of these Terms.
Mobile Carrier Disclaimer
Wireless carriers are not responsible for delayed or undelivered messages.
SMS/text message delivery depends on your mobile carrier, device, network availability, and other factors outside Basnett's control.
Basnett cannot guarantee that every SMS/text message will be delivered or received.
Mobile Number Changes
If you change, transfer, deactivate, or otherwise stop using a mobile telephone number that you previously provided to Basnett, you should notify us or opt out before discontinuing use of that number.
This helps prevent communications intended for you from being delivered to another person who may later receive that telephone number.
SMS Privacy
Basnett respects the privacy of customers participating in our SMS programs.
Mobile telephone numbers, SMS opt-in information, and SMS consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Basnett may use service providers to help deliver messages and operate our communications systems. Information may be provided to those providers only as reasonably necessary to provide services on Basnett's behalf and subject to applicable privacy requirements.
Additional information regarding our privacy practices is available in our Privacy Policy.
Communication Preferences
Customers may have different preferences for email, SMS, telephone, and other communications.
Opting out of one marketing communication channel does not necessarily opt you out of every other communication channel.
For example, unsubscribing from marketing email does not necessarily unsubscribe you from SMS communications for which you separately provided consent.
Likewise, replying STOP to SMS messages does not necessarily unsubscribe you from marketing emails.
Customers should use the applicable unsubscribe or opt-out method for each communication channel.
Transactional and Service Communications
Certain communications may be necessary to respond to a request or provide services to you.
These may include appointment confirmations, scheduling communications, technician updates, estimate information, service-related communications, payment or account information, safety information, and other communications relating to a transaction or service you requested.
Where permitted by applicable law, these communications may be treated differently from marketing communications.
Privacy Policy
Your use of our website and communications services is also subject to our Privacy Policy.
Our Privacy Policy explains how Basnett collects, uses, protects, and discloses personal information, including information associated with email and SMS communications.
Privacy Policy:
https://www.basnettplumbing.com/privacy-policy/
Intellectual Property
Unless otherwise stated, content available through the Basnett website—including text, graphics, logos, photographs, videos, designs, service descriptions, and other materials—is owned by or licensed to Basnett and may be protected by copyright, trademark, and other intellectual-property laws.
You may use website content for ordinary personal and informational purposes.
You may not reproduce, distribute, modify, republish, commercially exploit, or otherwise use protected Basnett content without authorization where permission is legally required.
Third-Party Websites and Services
Our website or communications may contain links to or integrations with third-party services, including manufacturers, financing providers, utilities, rebate programs, scheduling platforms, payment providers, social-media platforms, mapping services, or other websites.
Basnett does not control third-party websites and is not responsible for their content, availability, security, terms, or privacy practices.
Your interaction with a third-party service may be subject to that provider's own terms and privacy policy.
Website Availability
We make reasonable efforts to maintain our website and digital services, but we do not guarantee uninterrupted or error-free operation.
The website may occasionally be unavailable due to maintenance, technical problems, third-party services, security issues, or circumstances beyond our reasonable control.
Disclaimer of Website Information
We make reasonable efforts to provide useful and accurate information through our website.
However, website information may occasionally contain errors, become outdated, or not apply to a particular customer's property, equipment, or circumstances.
Website information is not intended as a substitute for an on-site diagnosis, professional inspection, or specific recommendation from a qualified technician when one is necessary.
Limitation of Liability
To the extent permitted by applicable law, Basnett will not be liable for indirect, incidental, special, consequential, or similar damages arising solely from the use of, or inability to use, our website or general informational content.
Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.
Nothing in these Terms eliminates any rights or remedies available to consumers under applicable law.
Indemnification
To the extent permitted by applicable law, you agree not to hold Basnett responsible for claims resulting from your unlawful misuse of our website, violation of these Terms, or infringement of the rights of another person through your use of our website.
Governing Law
These Terms are governed by applicable federal law and the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.
Any disputes relating to these Terms will be handled in accordance with applicable law.
Changes to These Terms
Basnett may update these Terms periodically to reflect changes in our services, communication programs, technologies, business practices, or legal requirements.
When changes are made, we will update the “Last Updated” date at the top of this page.
We encourage you to review these Terms periodically.
Contact Us
If you have questions about these Terms, our website, or our email or SMS communications, please contact:
Basnett Plumbing, Heating, A/C & Electrical
438 King Street
Littleton, MA 01460
Mailing Address:
P.O. Box 1425
Littleton, MA 01460
Phone: 978-431-2906