“Special recognition for Kialy Delacruz! I called Basnett for repair of a sewer ejector pump for our basement bathroom. The toilet and shower were backing up. We needed it fixed ASAP as our 4 kids were coming home for Christmas break!

Kialy came the very next day (a Saturday), arrived on time and was fully prepared. He explained that it was likely the float switch and that he could easily find out. He by-passed the float switch and the pump quickly turned on and did its job! He still needed to see if the float switch needed replacement. He provided a written quote for opening the tank and making the diagnosis, which was covered by the site visit fee. The float switch did need replacing. He provided another quote for parts & labor but gave me the option of ordering the part myself (which was cheaper). He even helped me find the part on Amazon! The part arrived within days and Kially promptly came back and installed it. The toilet and sink are now fine, and Christmas break was not a bust! Kially was very skilled, neat & tidy and extremely polite, even though the task was disagreeable. My hat is off to him as well as to Basnett for having such a fine employee!”